Total 84 Manager level Customer Service job vacancies in Kent, GU1 3AA

McGinley Support Services is a specialist recruitment agency providing the infrastructure industry with permanent, contract and temporary staff at all levels. Consulting and recruiting for nearly four decades, they have customers in Airports, Energy, Metro, Ports, Rail, Roads, Telecoms, Waste and Water, and can supply staff and labour nationally.

We are currently looking for an experienced Ports Labour Manager to work on a corporate account based in Sheerness docks. This a very busy team working on a high volume contract. You will have a proven track record in the bluecollar Ports/civils sector .

The role of the Ports Labour Manager is to supply, coordinate and manage ports operatives to optimise contract profitability through the provision of the required labour resources for project execution and safe and effective management, delivering to time and to the satisfaction of our client.


Key responsibilities:

Labour Management

Partner with the client to ensure the right quantity, quality and skills mix of operatives are provided within agreed time lines;
Manage the transfer of labour between projects, locally and nationally;
Visit each customer project / location in accordance with your teams servicing plan;
Deliver or collect PPE / tools / equipment when necessary;
Review worker performance weekly and take necessary action regarding client and operative;
Complete Key Performance Indicators (KPI's) reports weekly and send to clients where appropriate.

Sales/ Account Management

Create and develop business opportunities with both existing and new clients;
Focus on selling all grades of workers and support services supplied by the company, on temporary hired, contract hired workers or permanent placement fee basis, as agreed with your line manager;
Maintain contact, build and maintain a good working relationship with existing clients by way of pro-active telephone contact and 'face to face' meetings;
Recruit various grades of operatives as and when required by the needs of the contracts you are managing or the company;
Arrange regular site visits with operatives, increasing interaction at the workface;

Training
Deliver all soft skill training and site inductions.

Essential requirements for this position include:

Previous recruitment experience within ports/civils resourcing;
Attention to detail;
Excellent communication with strong language skills, both written and verbal;
Good organisational skills;
MS Office packages;
An interest in infrastructure services;
A willingness to help other members of your team on a flexible basis.

We have a fair and comprehensive selection procedure .We regret that if you have not been contacted within ten working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure.

McGinley Support Services is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified.

McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, McGinley is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join McGinley. McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

Proud member of the Disability Confident employer scheme

Registered Supportive Living Manager
Location: Rochester - commutable from Maidstone, Gravesend, Sittingbourne, Faversham etc
Salary: £38,000 per annum

Are you an experienced Registered Supported Living Manager that is able to provide support to an established service based in Rochester.

They require a manager that has the following experience
·Extensive experience of managing large staff teams
·Able to demonstrate a strong background with CQC and the ability to achieve Good in a failing home
·Able to offer stability and resolve issues with a calm and methodical approach
·Ideally worked in a Supportive Living environment or respite service
·Experienced in learning disabilities, mental health and complex care

My client has an excellent reputation for supporting management and staff to enable them to provide the highest standards of care. The Service requires an experienced service manager.

To apply for this fantastic Registered Supported Living Manager opportunity please contact James at Purosearch
• Call on 02079527641
• Email j.shields@purosearch.com

Celebrating 30 Years – Extra Care Manager at PROGRESS HOUSING GROUPJoin Our Legacy of Change and Community For three decades, Progress Housing Group has been more than a housing provider; we've been a catalyst for positive change. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted—providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life. Our dedicated team of 900 colleagues is the heartbeat of our service, delivering high-quality homes and related services that make a real difference to tens of thousands of people. Together, we are committed to making a positive difference every day. Why Join Progress Housing Group? Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.Empowering Work Environment: Thrive in a culture that inspires you to be your best.Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate. Your Role as Extra Care Manager: In this pivotal year, as an Extra Care Manager, you will play a vital role in delivering and managing the Group’s first purpose built Extra Care scheme. As the scheme is scheduled for handover in early Summer 2025 you will have an exciting opportunity to shape the delivery of the extra care offer and key services at the scheme. Following handover, you will ensure that the scheme is managed to the highest possible standards and our Tenant’s feel supported and valued. Join us in our mission to cultivate thriving communities where every Tenant feels truly at home. This is a full time position working 36.25 per week between the hours of 08:30am to 04:30pm or 09:00am to 05:00pm Monday to Friday on a permanent contract. What You Will Bring: An experience of managing services that ensure the health, safety and wellbeing of customers.An ability to develop and manage relationships with partner organisations.Able to work with minimal supervision and be self-motivatedYou will be highly organised and able to effectively manage competing priorities.Experience of leading, developing and motivating a team. What We Offer: A competitive salary of £39,247 - £40,632 in recognition of your skill and dedication.A Full time contract with 36.25 hours to provide stability and security.A role within an established organization celebrating 30 years of community building. Be Part of Our Next Chapter: As we honour our past and look forward to the future, we invite you to bring your talents to Progress Housing Group. Apply now to join us in continuing to make a significant impact in the lives of many. Application Closing Date 13th November 2024: Interview Date 21st November 2024: Progress Housing Group is an equal opportunity employer. We are committed to diversity and inclusion, welcoming applicants from all backgrounds to join our team.

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

What skills and experience we're looking for

We are looking for an enthusiastic Student Support Manager to join our friendly team. This is a fantastic opportunity for either a more experienced pastoral worker or someone who is looking to take their first steps into the profession. Applicants should be passionate about supporting children, have patience, resilience and determination and a desire to support West Kent’s children to flourish and achieve their ‘Pure Potential’.

Responsibilities may vary but will include:

• Maintaining a positive and nurturing atmosphere that supports all students to actively engage with learning and make positive progress
• Supporting students with social, emotional and health issues
• Liaising across the Hillview Community specifically parents, teachers and other members of the Student Support Team

What the school offers its staff

Do you want to be part of a community which offers a positive, exciting and rewarding place to work? Hillview School for Girls is a popular, high achieving, non-selective school based in Tonbridge, Kent.

Our calm and focused environment, where students are keen to learn, achieve and appreciate their staff’s dedication and support, are the main reasons why people love to work at Hillview.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Accountable to	Locality Manager
Hours of work	37.5 hours
Location	Tonbridge

Role Overview

You will be responsible for supporting the Service Manager and be the point of contact for the rest of the team when the Service manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Person Specification

Post: Team Leader
	Essential	Desirable	How and When Tested ?
Education/Qualification	Willingness to work towards NVQ in Care & Management	NVQ3/SVQ3 in Care (or equivalent)	Application form / CV Competency based interview and assessment Copy of certificates
Skills/Abilities	Ability to work as part of a team and without supervision Can demonstrate the ability to manage a caseload effectively, dealing with unexpected issues Understanding of the principles of high quality person centred care and support and non-discriminatory care practice Ability to maintain clear written and electronic records ensuring reports are accurate and informative. Knowledge of how to recognise abuse and follow safeguarding procedures Good communication skills Ability to build and maintain professional relationships with GPs, social workers etc. General administration skills		Application Form Interview References
Experience	Experience of working in various settings and with people with different support needs Experience of maintaining accurate basic financial records, (e.g., petty cash) Experience of writing or contributing to the writing of details support plans	Experience of supervising and taking on-going responsibility for a team Experiences of mentoring, and supporting a staff team	Interview References
Knowledge	Knowledge of relevant regulations and legislation The principles of care in the community and a commitment to ordinary life principles Knowledge of support planning and person-centred Planning	Experience of writing support programmes and individual support plans.	Interview References
Personal attributes	Proactive Flexible Efficient Organised Approachable Reliable Motivated Professional Effective communicator		Interview References
Other Requirements	Flexible working across 7 days, including weekdays, weekends, and bank holidays Full UK driving licence and own transport		Driving Licence check

Join us as a Care Team Leader to inspire the next generation of Support Workers.
Lifeways are looking for a Care Team Leader to work alongside our Service Manager in the leadership and day-to-day management of our established service , this is an exciting opportunity to join our established team. Lifeways offer genuine, rewarding career progression and investment in recognised qualifications.

37.5 hours per week
Our Team leader work a mix of shifts with allocated time for administration duties
Opportunity to gain health and social care qualifications funded by Lifeways.
Free DBS check.
Discounts and cashback at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Lifeways Rewards.
Cycle to work scheme.
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Free access to the employee assistance program which provides advice and support.
Blue Light Card.
For this service we require staff who are able and willing to drive our company cars, therefore you must hold a full UK Driving Licence.

Applicants from experienced Care Team Leaders/Senior Support Workers holding an NVQ / QCF in Health & Social Care, (or equivalent) would be an advantage. However, if you are a dedicated Care Assistant or Carer with a solid track record, and the ambition to progress - Lifeways can offer you excellent training and ongoing development for you to enjoy a rewarding career with us.

As Team Leader you will lead and motivate a team of support workers ensuring that excellent person-centred care and support is delivered to people supported by Lifeways to enable them to live a fulfilling and independent life.

You will be involved in the recruitment of, and the ongoing development of support workers by carrying out staff supervisions, candidate interviews and providing general guidance and expertise. You will possess excellent communication skills to communicate effectively with staff, people we support and outside professionals. In addition, good written communication and IT skills for record keeping.

Ref: LWGSO

Job Title: Estates Strategy Delivery Manager Location: Guildford HQ or as agreed with Line Manager Department: Estates & Facilities Salary: Day rate up to £630 Contract Type: Full-time, 37 hours/week Contract Duration: 9 months (with potential to extend up to 12 months) Work Style: Hybrid, with travel across the Surrey Force boundary (must live within a commutable area) About the Role:

We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other Blue Light Partners. This role will also involve strategic oversight of the estates masterplan, ensuring cost reduction, efficiency, and innovation in all aspects of project delivery.

Key Responsibilities:

• Deliver designated projects as outlined in the Surrey & Sussex Estates Strategy and Development Masterplan.
• Support the Estates Development & Strategy Manager in identifying suitable sites for maximising asset utilisation, income generation, or capital receipts.
• Manage a professional team to ensure successful delivery of projects in line with the communication strategy and risk management.
• Regularly review procedures to identify efficiencies and improvements.
• Provide strategic input for innovation in building utilisation, focusing on income generation, agile working, and business continuity.
• Manage budgets and financial planning for estate development projects valued at approximately £30m.

Requirements:

Essential Qualifications:

• Extensive experience in estates or construction programme management.
• Full membership of a professional body such as RICS or RIBA.
• Architectural, surveying, construction, or engineering degree or equivalent experience.

Experience and Skills:

• Proven experience in commercial real estate development, ideally in a public sector setting.
• Expertise in estate strategy, project management, risk management, and financial planning.
• Strong leadership and decision-making skills, with experience managing multi-site projects.
• Proficiency with MS Office, Auto-CAD, and project management software.
• Ability to travel to multiple locations across Surrey and Sussex.

If you're ready to contribute to the strategic management of essential public sector property portfolios, apply today via calling Lewis on 01772 208962 or email Lewis.Aashcroft@servicecare.org.uk.

Accountable to	Locality Manager
Hours of work	37.5 hours
Location	Tonbridge

Role Overview

You will be responsible for supporting the Service Manager and be the point of contact for the rest of the team when the Service manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Person Specification

Post: Team Leader
	Essential	Desirable	How and When Tested ?
Education/Qualification	Willingness to work towards NVQ in Care & Management	NVQ3/SVQ3 in Care (or equivalent)	Application form / CV Competency based interview and assessment Copy of certificates
Skills/Abilities	Ability to work as part of a team and without supervision Can demonstrate the ability to manage a caseload effectively, dealing with unexpected issues Understanding of the principles of high quality person centred care and support and non-discriminatory care practice Ability to maintain clear written and electronic records ensuring reports are accurate and informative. Knowledge of how to recognise abuse and follow safeguarding procedures Good communication skills Ability to build and maintain professional relationships with GPs, social workers etc. General administration skills		Application Form Interview References
Experience	Experience of working in various settings and with people with different support needs Experience of maintaining accurate basic financial records, (e.g., petty cash) Experience of writing or contributing to the writing of details support plans	Experience of supervising and taking on-going responsibility for a team Experiences of mentoring, and supporting a staff team	Interview References
Knowledge	Knowledge of relevant regulations and legislation The principles of care in the community and a commitment to ordinary life principles Knowledge of support planning and person-centred Planning	Experience of writing support programmes and individual support plans.	Interview References
Personal attributes	Proactive Flexible Efficient Organised Approachable Reliable Motivated Professional Effective communicator		Interview References
Other Requirements	Flexible working across 7 days, including weekdays, weekends, and bank holidays Full UK driving licence and own transport		Driving Licence check

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Clinical Deputy Manager

Eglantine Villa Care Home, Eglantine Lane, Horton Kirby, Dartford, DA4 9JL. Carehome.co.uk rating: 9.8 / 10.

Up to £50,000 - Depending on experience.

Permanent - 40 hours per week.

Monday to Friday

Occasional night visits or weekend work may be required.

Welcome Bonus- £2000**

We make health happen.

Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence, and honouring choice to help our residents live their best lives. Eglantine Villa Bupa Care Home has an outstanding CQC, and facilities needs of residential, early-stage dementia, nursing, respite and short stay, Parkinson's, recovery post op and palliative care.

Eglantine Villa celebrates an Employee of the Month, fostering a culture of appreciation and motivation, it's not just a facility; it's a vibrant community where a great team of nurses and a dedicated head of care ensure that every resident feels supported and valued. The Home manager has been with Bupa for 12 years, Bryony started as a housekeeper and worked her way up.

You'll help us make health happen by:

· Overseeing and assisting all aspects of nursing care/activities within the home.

· With the help of your team, you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records. · You'll ensure adequate staffing is always maintained within the home.

· Provide day to day support and guidance to the team - promoting our residents' independence, choice, and dignity.

· You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community.

· Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond.

· Key Skills and Qualifications Required: · You hold a valid UK NMC pin and stay committed to the NMC Codes of Conduct & professional development.

· You understand the impact of quality nursing care on residents' lives, promoting independence, choice, and dignity.

· You stay up to date with tissue viability, infection control, and care planning.

· You can build relationships, lead, mentor, and manage a team effectively.

· You are excellent at prioritising tasks and working efficiently as a compassionate team player.



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

· My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy, and mental health support - all available via one phone number 24/7.

· Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.

· Free meal on every shift

· 33 days holiday

· Long service - For every milestone at Bupa we will reward you with ecards, extra holidays, and money!

· Interest-free annual travel loan to enable the purchase of public transport annual season tickets.

· Wagestream - Have early access to up to 40% of your earned wages within minutes.

· We offer a range of Bupa pension plans - find out more on our career site.

· Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site.

· Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.

· Access to discounts at a wide variety of gyms and fitness facilities across the UK

· We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

* Shift patterns may be subject to change dependant on the needs of the business.

** Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.