Total 82 Manager level Customer Service job vacancies in Headington, Home Counties, OX3 9NX

Registered Care Home Manager - Required for our Brand New Care Home located in Uttoxeter, Staffordshire ST14 5DS opening Summer 2025 -Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Our brand new care home located in the thriving market town of Uttoxeter, will be opening in the Summer of 2025. The home will have 76 beds and with superb facilities will including a cafe/restaurant, cinema room, hair salon, activity room, lounge/dining rooms, a terrace, and a private courtyard, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Garage Centre Manager Vacancy in Horley, Surrey

- Pay: £30,000 Basic + £5,000 Bonus
- Hours: 8:00 am - 5:30 pm, Monday - Friday - NO WEEKENDS

Join one of the UK’s leading Automotive Service Providers! With a trusted reputation and over 30 years in the industry, our client operates a network of garages across the country, offering high-quality, customer-centered automotive repair services. This expanding team in Horley is looking for a skilled and motivated Garage Centre Manager who brings a mix of mechanical know-how and management experience to lead their friendly and professional team.

The Garage Centre Manager will oversee the daily operations of our Horley branch, ensuring that customer service, quality, and productivity targets are met. As a hands-on leader, you'll balance both administrative and technical responsibilities, coordinating the workshop schedule, managing staff, and assisting in the workshop as needed. This role is ideal for someone with experience in automotive management or supervisory roles, such as Workshop Supervisor, Workshop Controller, Branch Manager, or Fast Fit Mechanic.

Key Responsibilities of the Garage Centre Manager:

- Oversee all garage operations to achieve business objectives and profitability targets
- Manage and motivate a team to provide outstanding customer service, ensuring customer retention and satisfaction
- Coordinate the daily workload in the workshop, ensuring efficient customer bookings and timely repairs
- Maintain a strong, customer-focused environment
- Perform tyre fittings, puncture repairs, and other mechanical duties as required
- Support team training and development, encouraging skill growth and professional advancement

Benefits of the Garage Centre Manager:

- Competitive pay with a generous performance bonus
- Monday-Friday schedule, no weekend work
- Career development opportunities and training courses in the automotive industry
- Employee discounts on MOTs, vehicle parts, and repair services
- Long-service holiday benefits
- Friendly, supportive working environment with a committed management team

This is a fantastic opportunity for a talented Automotive Branch Manager or Mechanic with supervisory experience to step into a fulfilling role in a successful, fast-growing business.

If you’re an experienced Garage Centre Manager, Workshop Supervisor, or Mechanic ready to take on a leadership role, we’d love to hear from you! Contact Sam Enderby today to learn more about this exciting opportunity in Horley, Surrey.

Perfect Placement specialises in Motor Trade Jobs and can help you advance your career in the automotive industry.

Deputy Care Home Manager Non Clinical - Required at Greenwood Court Care and Nursing Home in Chelmsford, CM2 7TL , Part of The Country Court Family
Hours: 41.5 Hours per week, working weekends on rota (3 x 11.5 hrs shifts and 1 x 7 hrs supernumerary)
Greenwood Court Care and Nursing Home in Chelmsford is a welcoming and homely environment for those with a variety of needs and consists of 64 bedrooms. The manager & our friendly and compassionate care team are dedicated to our residents, providing personal, dignified care that ensures our home is exactly that – a home
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

The successful candidate will have excellent skills and abilities in leading and managing change, either through application of project and programme management techniques and processes, or other recognised improvement tools and methodologies. Being able to analyse situations and work alongside service development colleagues, clinicians, support staff, medics and senior leaders to compile suitable solutions and improvements is a critical element of this role.

For a detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. To arrange an informal visit or chat please contact: Louise Drummond, Radiotherapy Operational Manager. Email: louise.drummond@ouh.nhs.uk

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Deputy Care Home Manager - Required Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours 44 hours per week, working weekends on rota ( 3 x shifts on the floor & 1 supernumerary shift)
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

About The Role
***The Applewood - NEW RESIDENTIAL HOME OPENING 2025***

Please note that this is a full-time role working NIGHT shifts 8pm - 8am, 38.5 hours per week 3 on and 3 off shifts.


Reporting to the Home Manager, the Care Team Leader at HC-One will provide leadership and direction to the care staff within the home. As Care Team Leader you will lead by example, ensuring that all residents have their individual care needs adhered to at all times.
As a Care Team Leader you will be a team player and have good communication skills. Kindness will be second nature to you. You will have a keen eye for detail, always act with integrity and be driven by the principles of fairness. You will behave in a transparent manner always showing respect to our residents, their families, and your colleagues. You will also hold SVQ Level 3 in Adult Care and have previous experience of working in elderly and dementia care.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Team Leader we will invest in you and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications.
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Housekeeper to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Join us at Dunstable's most stunning care home
Caddington Grove is a luxurious care home in Dunstable, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Could you be part of our team?
As a Head Housekeeper at Caddington Grove, you’ll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you’ll ensure that every room and living space is maintained to the highest standards.
The Head Housekeeping role demands excellent attention to detail, but we’ll also rely on you to motivate everyone in your team to be at their best. Put simply, you’ll help to make your care home a shining example of a high-quality care environment.
The ideal applicant will have/be:

- English and Maths GCSE’s or equivalent
- Previous domestic experience
- Flexible and reliable attitude
- Committed to customer care and first-class service provision
- Ability to work alone as well as part of a team
- Adaptable, friend, polite courteous and caring
- Basic knowledge of Health and Safety COSHH regulations - Desirable
- Experience in a care home environment - Desirable

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Seeking support workers in Headington, Oxford

Do you want to join friendly team and enjoy being active and making a diffirence to others?

Your previous care skills and life experience could be a great match for our support worker role. All you need is a willingness to learn, flexibility, a can-do attitude and a desire to help someone live a full life!

The support worker provides person centred care around each person’s values, preferences and needs which could include developing daily living skills, accessing a wider community, personal care and medication needs.

No day is ever the same, visit our website for more information.

This role will best suit someone with UK manual driving with some experience as a support worker, carer, health care assistant, play worker, learning support assistant, teaching assistant, or someone looking to start a career in care.

Please note: This role does not offer sponsorship and is unsuitable for a 20-hour 2nd job.

Benefits

1. Sleep-ins paid at £60 extra (basic salary £11.68 to £12.02 per Hour)

2. Full training to gain the nationally recognised Care Certificate. 

3. On-going training and career development including professional qualifications 

4. Contributory Pension 

5. We cover the cost of DBS checks 

6. Rota's are planned in advance

7. Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

8. Shopping discounts including Blue Light card, EE perks and Costco membership 

9. Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

10. Access to wellbeing helplines. 

11. Health Cash Plan

12. Please note this role does not offer sponsorship

You will:

• Have good communication skills

• Have a positive and patient approach

• Be resilient and respect people’s differences

• Be able to build professional relationships

• Work well as part of a team

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• To develop daily living skills.

• Support the people we support to access their communities for socialisation, employment, training or friendships

• To contribute to, develop and implement the individuals care plans.

• To communicate effectively and professionally with people we support, their family members, and external professionals.

• Maintain the health needs of the individuals we support

Brandon Trust works alongside people of different abilities so they are able to create opportunity and feel empowered to live the life they want.

All support workers work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

O_BT

None None

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. It is essential for this role your hold a Full UK drivers license with access to your own vehicle. ABOUT THE ROLE Your focus as Customer Service Managerwill be to Support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with Company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Could you be part of our team?
As a Head Housekeeper at West Byfleet, you’ll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you’ll ensure that every room and living space is maintained to the highest standards.
The Head Housekeeping role demands excellent attention to detail, but we’ll also rely on you to motivate everyone in your team to be at their best. Put simply, you’ll help to make your care home a shining example of a high-quality care environment.
The ideal applicant will have/be:

- Previous working in a similar role within social care.
- Experience of managing team members.
- Flexible and reliable attitude.
- Committed to customer care and first-class service provision.
- Ability to work alone as well as part of a team.
- Adaptable, friend, polite courteous and caring.
- Basic knowledge of Health and Safety COSHH regulations.

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Housekeeper to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Join us at Surrey's most stunning care home
Charrington Manor is a luxurious care home in West Byfleet, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
HHCM

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Chef to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Could you be part of our team?
Responsible for the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents, you will coordinate the catering rotas and manage ordering within agreed budgetary guidelines.
Primary responsibilities of the Head Chef

- To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used. Be aware of the legal requirements of Health and Safety legislation, including, but not limited to; the requirements of Food Safety Act 1990, Food Premises Regulations 1991, Food Safety (General Food Hygiene) Regulations 1995 and Food Safety (Temperature Control) Regulations 1995
- To ensure that all kitchen equipment, work areas and other facilities are maintained and operate to the standards required by Statutory Bodies, Local Authority, Health and Safety, Food Hygiene regulations and Company policies
- To assist in the recruitment and training of catering employees and assist in their development. Ensure that all mandatory training is completed and identify additional training as and when required. Ensure that safe methods of work are used at all times and no unauthorised persons cleans or operates any dangerous machinery
- To manage all stocks and ordering ensuring all food is correctly marked and rotation systems are in place to comply with Food Hygiene regulations and Company Policies. Maintain records, stocktaking as required and budgetary controls
- To regularly audit Health and Safety, Food Hygiene and HACCP checks ensuring all documentation is completed for due diligence and inspection by internal and external authorities. Complete any actions required in a timely fashion
- Show courtesy and respect to residents and their relatives at all times through regular contact and actively encouraging feedback. Work with the clinical team to provide support and advice whenever and as often as is required. Menu planning and creation in line with demand, feedback and clinical advice

Join us at Bedfordshire's most stunning care home
Elstow Manor is a luxurious care home in Wixams, Bedfordshire, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Package Description: Shift Details: varied At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the General Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

About The Company
Childrens Quality Assurance Manager
Reporting To: Group Quality Assurance & Inspection Manager

Location: National
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.
To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.
To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.

- Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensuring all locations are ‘inspection ready’.
- Ensure compliance with local, national, and international regulations and standards, such as those set by the Care Quality Commission (CQC) or equivalent bodies.
- Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
- To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
- Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
- To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
- To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
- To work closely with the shared service teams to ensure a consistent and robust approach to achieving best practice.
- To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
- Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
- To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.

Location: National remit for all divisions
Hours: 40 hours a week

About The Role
Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.

- Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
- Monitor the effectiveness of person-centered plans, making adjustments as necessary to improve outcomes for individuals we support.
- Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
- Role model best practices in care delivery, demonstrating effective techniques and approaches in working with individuals we support.
- Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
- Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
- Ensure that staff are up-to-date with the latest developments in care standards, regulations, and effective practices.
- Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
- To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
- Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
- Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
- Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
- Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
- Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
- To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
- Exercise strong leadership in a style and manner consistent with the company’s values, ensuring the ever-changing needs of Salutem are communicated and represented.
- Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
- Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
- Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
- Identifying areas of service improvement inline Salutem service improvement process.

Regulatory Compliance

- Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal compliance inspections.
- Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
- Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
- Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
- Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required with clear timeframes embedded within the action plans.
- Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
- Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
- Ensure that excellence in communication and engagement of staff, individuals we support, and stakeholders is at the center of everything we do.
- To support and contribute to the development of the quality strategy.
- To support and contribute to the development of the annual quality assurance and regulatory report.

Our Values

- We are Supportive by promoting opportunities for everyone so they can reach their full potential
- We are very Ambitious to provide the best possible outcomes for the people who use our services
- We are Loyal because we put the people that we support and our staff at the center of everything we do, and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders.
- We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
- We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do.
- We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
- We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities

Personal Skills and attributes

- Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
- Demonstrates the ability to plan and manage the workload required to meet the compliance aspects of the organisation.
- Demonstrates excellent written and verbal communication skills.
- Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Provides evidence of effective IT skills.
- Has a proven, extensive experience of working in a social care, training, or health setting.
- Demonstrates a commitment to ongoing personal development.
- This is an outline of the post holder’s key duties and responsibilities. It is not intended as an exhaustive list and may change according to service needs, following discussion with the post holder.


Essential Core Competencies

- Degree level educated in health or social care related area is desirable.
- Minimum 5 years health/Social care experience.
- Experienced of UK healthcare regulation and full understanding of the principles of regulation and compliance.
- Clinical audit and effectiveness experience.
- Experience in delivering change within an organisation.
- Experience of responding to compliance shortfalls in a systematic way.
- Experience in communicating at a range of levels within an organisation.
- Experience of planning and delivering training.
- Experience of Policy development and implementation.
- Experience of working with individuals supported to improve service delivery and experience.
- Proven track record of developing effective partnerships and joint working both internally and externally with outcomes that benefit people we support and builds the reputation of Salutem as a leader in excellence.
- Demonstrable knowledge of how to create and maintain a competent management information system including the care management systems.
- Demonstrable knowledge of the statutory, regulatory, and legislative framework applicable together with the key operational issues relevant to the specific post.
- Capacity to work under pressure, meet competing deadlines and organisational priorities with the ability and willingness to empower others through effective delegation.
- Experience of or demonstrable ability to provide high quality, management information reports for senior colleagues.
- Specific role-based competencies
- Proven track record in leading the development, impact measurement and evaluation of policy and procedure development and its dissemination.
- Demonstrable experience in the development, delivery and evaluation of inspections and their outcomes.
- Awareness of or experience of working within a Quality Assurance environment.
- Demonstrable commitment to and experience of welcoming diversity/diverse ways of working and co-production as standard practice.
- Demonstrable commitment to contributing to the embedded learning culture of the Quality Team.


Personal Qualities

- Supporting Salutem: Leads by example and represents Salutem positively and accurately.
- Taking responsibility: Takes responsibility for, maintaining a no blame culture while ensuring people are accountable and can learn from their mistakes.
- Solving problems: Anticipates risks and works across teams to deal with and find resolutions.
- Valuing People we support: Ensures that teams consistently deliver quantifiably excellent customer service.
- Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively.
- Travel and residence.
- Regular business trips will be required throughout England and Wales and potentially elsewhere that may require overnight stays or longer as business needs dictate.