Total 735 Manager level Customer Service job vacancies in Gloucester, South West, GL1 3NN

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Description

• To assist HOD in overall insurance business with main focus on product development and achieve insurance annual revenue targets.
• To manage and support the overall insurance business in an effective manner.
• Responsible in managing the various insurance & extended warranty programs and other insurance portfolios by working closely with insurance partners to increase sales and commission income as well as and enhancing process flow of the businesses.
• To ensure a steady sales growth of insurance business and fee income.
• Work with business partners on insurance product and process improvement from time to time.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 5 years’ experience in Product Development or Account Management with Insurance Industry
• Strong knowledge in insurance product, retail and corporate financing product.
• Independent, result-oriented with well-developed problem-solving skills.
• Strong analytical skills and good business acumen.
• Preferably with relevant experience in Insurance Brokers.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Who we are?

AEON Insurance Brokers (M) Sdn. Bhd. was established on 18 May 1982 as Maya Putra Consultants (Sarawak) Sdn Bhd and is licensed to undertake insurance broking business in Malaysia. AEON Insurance Brokers (M) Sdn. Bhd. was acquired by AEON Credit Service (M) Berhad at end of September 2021 after the Group obtained its approval to acquire insurance and takaful broking firm by leveraging on the AEON Group Retail Network and Ecosystem.

Job Description

• Develop and implement a risk-based annual audit plan aligned with the organization’s strategic objectives.
• Conduct independent and thorough assurance reviews of internal audit functions, risk management, anti-corruption measures, whistleblowing systems, and governance processes.
• Manage and execute audits and special investigations as requested by the MD, BOD, or Audit Committee.
• Ensure timely reporting of audit results, including findings, recommendations, and follow-up actions.
• Monitor and address audit findings from both external and internal sources, ensuring appropriate remediation actions are taken.
• Collaborate with legal and compliance units to address supervisory issues and integrate audit findings with broader compliance requirements.
• Respond promptly to requests and inquiries from the BOD or Audit Committee.
• Evaluate and enhance the organization’s risk management practices to safeguard assets and ensure compliance with regulatory requirements.

Job Requirements:

• Bachelor’s degree in Internal Audit or a related field. A Master’s Degree or relevant professional certifications (eg.: Certified Internal Auditor (CIA)) is preferred.
• Minimum of 8 years of experience in internal auditing, risk management, or a related field, with a demonstrated track record of managing complex audits and investigations.
• Strong knowledge of audit methodologies, risk assessment, and governance processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to manage multiple audits and special investigations simultaneously.
• Strong written and verbal communication skills, with the ability to present complex information clearly to senior management and the Audit Committee.
• High level of integrity and professionalism, with a strong commitment to maintaining confidentiality and ethical standards.
• Proficiency in audit software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with relevant regulatory requirements and standards.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Sales Manager - Broking leads and manages the broking sales team. The role to drive growth and achieve sales targets and involves setting strategies, managing key accounts, and ensuring the team delivers exceptional results with excellent client service.

Job Description

• To assist the HOD in overall insurance broking business with main focus on business development and client servicing.
• Develop and execute sales strategies and action plans to achieve annual revenue targets.
• Responsible in marketing plans, contacting potential clients, assessing customer needs, providing appropriate insurance plans and maintaining proper records.
• Work closely with insurance partners to source for suitable quotations and/or programs for clients.
• To ensure all clients insurance portfolios under purview are conducted in an effective manner.
• Manage and assist clients in claims management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 10 years’ experience in Business Development or Account Management within Insurance Broking Industry
• Strong knowledge in insurance product, especially in commercial insurance.
• Excellent interpersonal skills with positive attitude.
• Good business acumen, high independent and result oriented.
• Preferably with relevant experience in Insurance Brokers.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Important Note: Successful candidate will be base at Bangsar South office at the moment. Please take note that we are expecting to relocate our office to Cheras Maluri area tentatively by January 2025.

Main Purpose of Job 

• The main purpose of a Unit Head is to lead and supervise Contact Centre Inbound Section.
• To lead the staff and operation into achieving a higher standard in accordance to the company vision, mission and direction.
• To build good reputation between the Unit and the external customer and to others internal department.

Principle responsibilities & duties 

• Directly report to Section Head of CCD on overall operation of Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation is in compliance with internal policy and guidelines as well as BNM requirements.
• Ensure staff meet individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training module for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinate in multitasking operation & flexible working hours/days.
• Report on operation performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related discipline.
• Minimum 5 years direct experience in Contact Centre operation with at least 3 years’ experience in Management level exposure.
• Preferable candidate from Financial Industry. 
• Good time management.
• Leadership characteristics and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for overall management and direction of the Directorate, Morale Welfare and Recreation (DMWR) Support Division at a large garrison.
• Directs, develops, and administers plans and procedures; and implements regulations to ensure functions are carried out in accordance with governing laws, policies, regulations, and professional standards of service.
• Directs and develops finance and accounting operations through various services to include receipt of, distribution of, and accounting for NAF.
• Reviews and evaluates progress of program plans to determine whether overall objectives are being accomplished economically with reference to budget and manpower.
• Establishes and maintains internal control and audit procedures to ensure that personnel and funds are used in accordance with governing regulations.
• Serves as the garrison focal point for DMWR Support Management policies and practices.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Role

Key purpose of the role is to deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.

Key responsibilities will include but not be limited to:

• Lead and coordinate the development and delivery of a robust regime for building safety
• management and related compliance and performance reporting.
• Support the Head of Service in establishing overall asset strategies, investment profiles and option appraisals based on up to date, reliable building safety data.
• Coordinate the collection, management and use of building safety data to enable timely actions to be taken and compliance maintained.
• Work collaboratively with colleagues and other key enablers and partners to develop and deliver programmes of work, commissioning specialist input where required.

The Candidate

To be considered for this role you will require a Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.

The below skills would be essential for the role:

• Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
• Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
• Proven track record of data management, performance reporting, trend analysis and risk profiling.

The client is looking to move quickly with this role and as such are offering up to £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.