Total 42 Manager level Customer Service job vacancies in GBR Huthwaite - Office

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

DESCRIPTION/RESPONSIBILITIES:
Manager Clinical Learning and Education - Global Home Products

Join our dynamic team at Fresenius Medical Care, a leading provider in renal dialysis services dedicated to enhancing the lives of patients with kidney disease. We are committed to delivering high-quality care, innovation, and continuous learning in the field of nephrology. As we continue to expand our services, we are seeking a passionate and experienced individual to join us as the Manager of Clinical Learning and Education.

As the Manager of Clinical Learning and Education within the Global Home Products team, you will play a pivotal role in developing and implementing comprehensive training programs for our global home products and therapies. You will be responsible for training and education responsibilities within the Learning and Education team. This role requires a blend of clinical expertise in home dialysis, instructional design, training and leadership skills to drive excellence in education within Fresenius Medical Care.

This is a full-time hybrid (work from home and in-office days) position, offering flexibility in location across Europe.

What does the role involve?

You will:
* Develop, implement, and evaluate training curriculum across global home products and therapies.
* Collaborate with cross-functional teams to identify learning needs, develop training materials, and deliver effective educational sessions both in-person and virtually.
* Create and maintain educational resources, including manuals, e-learning modules, and multimedia content, to support ongoing learning and development.
* Participate in the delivery of first level home products and therapies training for all home products.
* Stay abreast of emerging trends, best practices, and regulatory requirements of global key customers and competitors to align training practices with external partners.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression.

We offer a competitive salary alongside a wealth of other fantastic benefits.

DESCRIPTION/RESPONSIBILITIES:
Product Manager – Critical Care

Are you an influential, strategic thinking professional with a marketing background seeking to build a career in product management within an organisation where the work you do will really make a difference? Now is an exciting time to join our diverse and dynamic marketing team within Fresenius Medical Care, as we evolve to strengthen our holistic product and service portfolio and achieve our company vision.

We are looking for somebody who has at least 3 years product marketing experience in a healthcare environment, ideally who has an ABPI qualification, to lead strategic planning and operational marketing support for the Critical Care Business Unit. Working with key internal and external stakeholders for the planning and execution of product, therapy & service strategies, and operational plans, you will be the UK & Ireland expert on product knowledge, market understanding and relevant therapy knowledge. We would like you to have a marketing, business, scientific, clinical, or other relevant background.

We require an individual with strong execution capability and excellent interpersonal skills as you will be collaborating and communicating with a range of audiences. Project management experience would be advantageous.

This role is integral to delivering the company’s vision of ‘Creating a future worth living, for patients, worldwide, everyday’, which unites all of us at Fresenius Medical Care.

This is a full-time role of 37.5 hours, working Monday to Friday, 9am - 5pm. This role will be a working from home position, although some travel will be required to Fresenius Medical Care places of business and to customer sites and therefore, a Full UK Driving Licence is essential. You may also be required to stay away from home on occasions.

What are we looking for?

Alongside the qualities mentioned above. You will ideally have experience and success in the following:

· Product marketing experience for large business critical campaigns in either pharma or a healthcare setting with a strong understanding or experience of the sales process.

· Product management experience, demonstrating the ability to manage products throughout their entire lifecycle.

· Track the effectiveness of promotional campaigns, using feedback from the iPAD Analytics, CRM systems, market research and customer insight and make recommendations to improve implementation.

· Analyse the trends in the market and the impact on Fresenius Medical Care

· Commercial exposure and the ability to work closely with other internal functions, such as sales, clinical, technical, IT and back-office teams internally in a local country and global setting.

· Liaise closely with supply chain to ensure stock levels of product within the portfolio are sufficient to enable a constant supply to customers.

· Ability to communicate and present to a range of audiences, as well as influencing skills.

· Proven experience of effective relationship building with key external customers and opinion leaders

What can we offer you?

Here at Fresenius Medical Care we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

· Company Car

· Company Pension Scheme

· Life Assurance

· 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

· Annual leave purchase scheme (with 12 months service)

· Health Shield - Company paid health cash plan

· Long Service Vouchers

· Cycle to Work Scheme

· Support for training where applicable for career development – such as ABPI training.

· bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

· iChoose – Employee saving scheme with great discounts including phone contracts

· Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Product Manager posts will be subject to a Basic DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

DESCRIPTION/RESPONSIBILITIES:
Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• iChoose – Employee saving scheme with great discounts including phone contracts

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• To analyse and provide up-to-date sales performance data (daily sales vs. forecast) and daily stock to drive sales for Asia BD to enable > 95% customer service satisfaction level.
• To actively lead Forecast Consensus Meeting (FCM) to review and input realistic rolling sales demand 6-24 months horizon in APO and Business Planning meeting/presentation.
• To effectively involve and attend Weekly Sales, Demand & Supply Planning, Key distributors Business Demand and monthly COP meetings regarding potential Supply issues or constraints and mutually find solutions and to provide sufficient stock for sales with minimum SLOBS
• To collaborate with Marketing, Business Developments /Sales, Regional Supply Chain Business Partner, Finance, Planners and Customer Service to ensure smooth NPD and existing products’ stock availability SLOBs (slow moving and obsolete) management (avoidance); identify obsolete risks, initiate and follow through required actions to avoid obsoletes.
• To support Customer service function for selective markets
• Monthly KPI reports
• To manage user request relates to SAP, including investigate the situation and diagnose the underlying causes ultimately in recovering or continuing operations.
• To sustain the operation support service, follow up and monitor IT incidents delivery according to agreed SLA To collaborate with other SAP’s modules to ensure smooth SAP operations and any future tests.
• Project Management for continuously improvement

Requirement:

• Bachelor or Master degree in any field
• 6 years of experience in Supply Chain Roles with minimum 3 year of experience in Demand Planning and S&OP/SIOP/IBP process facilitation (including working knowledge of SAP APO).
• FMCG industries background
• Oral & written English communication
• Strong analytical skills: must feel comfortable working with several sources of data and information to identify relevant insights. Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs.
• Strong personal computer skills required, proficiency in the use of excel, including advanced spreadsheet tools.
• Demonstrated success in process and/or tools improvements initiatives. Continuous improvement mindset.
• Fast leaner and good team player

PZ Cussons is proud to be an equal opportunity workplace and is committed to creating a diverse environment. We recruit and reward talent based on capability and performance — regardless of race, color, religion, gender, national origin, genetics, or age.

PZ Cussons is big enough to make your mark, small enough to make it yours. 

Thank You for Apply to join us!

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!

Job Summary

Giant Eagle is looking for a Sr. Manager of CRM to join the Customer Loyalty, Engagement & Retention team. You will be responsible for the end-to-end customer lifecycle strategy across myPerks, Giant Eagle, GetGo, Pharmacy, Curbside, Gift Cards and all lines of business. This role will lead all CRM strategies and capabilities to engage, retain, and grow our existing base of 4 million households and onboard newly acquired customers.

Job Description

• Experience Required: 7+ Years of Email/CRM, lifecycle strategies, and/or channel management
• Experience Desired: B2C or retail experience preferred
• Experience Required: Leading and managing a team of direct reports and being responsible for their development
• Education Desired: Bachelor’s Degree in Marketing, Business or related field
• Previous experience using CRM tools such as Salesforce, Adobe, Marketo)

Job Responsibilities

• Lead customer lifecycle strategy across 4 million customers across all customer journey opportunities and touchpoints – onboarding, loyalty and retention, customer growth, breadth/frequency/spend growth, non-purchase engagement (profile, digital engagement, referrals), declining and lapsed campaigns, churn models, and more.
• Manage team of 5+ lifecycle channel strategists and owners across email, SMS and push, Catalina receipt capabilities, and direct mail including standalone pieces, seasonal multi-vendor mailers and personalized customer behavior campaigns.
• Lead loyalty customer lifecycle campaigns along with myPerks coalition model enabling customer journeys across gamification, payment engagement, 150+ third party partners, and monetization opportunities.
• Partner with key stakeholders to build and develop strategic plans leveraging CRM/owned channels across the business
• Driving owned channel automation strategy and execution to support campaigns across the customer lifecycle
• With Marketing Operations, monitoring email deliverability, list building and overall channel health
• Manage and develop direct report(s) to execute on campaign strategies, new initiatives, and day-to-day needs.
• Manage the overall owned channel calendar for partnership placements, including aligning with key partners to develop strategic plans for channel monetization
• Partner with the digital creative team to ensure we are leveraging best practices for all asset creation and development
• Implement a cohesive testing plan across workflows, promotional campaigns, and customer journeys to drive conversion optimization and additional learnings
• Lead personalization efforts and roll out a personalization roadmap across owned channels
• Develop, execute, and communicate a long-term lifecycle strategy while also balancing immediate priorities and opportunities.
• Develop targeting, segmentation, and testing strategies for key cohorts/segments across the customer lifecycle. Map customer journey. Partner with analytics and data science to deep dive into insights and past learnings to develop a strategy to support key segments (as well as develop and test new segments) within the lifecycle to drive growth across the business.
• Partner with analytics and data science to establish measurement frameworks to monitor segment growth and trends and establish success metrics that capture the impact of our programs. Understand and communicate program impact on customer lifetime value as well as performance of CRM automated programs. Use test and learn approach to test programs and scale across lines of business. Weekly monitoring of results with monthly/quarterly/yearly report outs and accountability for KPI targets
• Identify lifecycle opportunities and prioritize based on business priority, ROI, and ease of execution to develop lifecycle release plan. Partner with lines of business to understand new features to be integrated into lifecycle communications. Develop briefs and bring always on programs to life through our creative and operations processes. Partner with performance marketing to
  activate paid components to programs.
• Advocate and educate lifecycle marketing across the organization. Effectively communicate across the organization, sharing project updates and results, demonstrating the impact of lifecycle campaigns on the business

2000 16th Street, Denver, Colorado, 80202, United States of America

This full-time role is based in our Denver, CO office but does have the potential to offer hybrid-remote flexibility with only a couple of days each week in the office.

Join a team that has "FUN" as part of our Core Values!

DaVita isn't just any company. Similarly, this is not your typical HR role. We are seeking an operationally focused/results-driven HR Leader to elevate our own bar of excellence.
 
This position will align HR strategy and activities to support the delivery of business goals; define and analyze business needs as related to talent, HR policies and services, and make recommendations to senior leadership.  In this position, you will empower and educate our leaders to be stronger leaders, create a culture of fun and success, and work towards our mission To Be the Provider, Partner, and Employer of Choice.
 

Why should you join DaVita?

DaVita has the resources and the culture that allows our HR Business Partner to be an integral part of our operations leadership team. This role will impact our teammates (and thus our patients) lives every day. Our shared service model centralizes many administrative HR functions (benefits administration, leave of absence administration, payroll, and teammate relations) to allow you to focus on driving change while letting your peers in corporate HR manage their areas of expertise.    

We’ve received a few accolades that prove our model works:

• Fortune's Most Admired Companies

• Modern Healthcare Best Places to Work in Healthcare

• Training Magazine Top 125

• WorldBLU Most Democratic Work Place

This is a role that is ever-changing and will continue to grow and develop as our organization matures. This role provides human resources expertise, leadership, and direction to facility management, divisional management, and teammates concerning human resources-related issues.

What makes a stellar People Services Business Partner at DaVita?

• Commitment to DaVita's values with the ability to demonstrate those positively and proactively to patients, teammates, leadership, physicians, and/or vendors in everyday performance and interactions.

• Strong analytical skills to evaluate, manipulate, and report on HR analytical data to advise operational leaders, ultimately driving action and results.

• Work within a shared service model of HR and leverage necessary partnerships in corporate HR.

• Ability to Integrate strategic talent management initiatives to ensure operational success.

• Operate Autonomously and take initiative in developing relationships, learning the business, and identifying areas of opportunity to add value.

• Proven experience owning major strategic initiatives, and implementing change management and organizational development strategies.

• Interact and influence internally and externally with all levels of teammates.

• Demonstrated experience presenting to groups and executives.

• Demonstrated ability to work well with cross-functional groups.

• Strong collaboration skills to help teams achieve their goals.

• Comfortable working with imperfect/ambiguous information and tight deadlines.

• Exercise considerable judgment, discretion, and confidentiality.

• Strong written, verbal, and interpersonal communication skills.

• Well-developed consultative and coaching skills.

Education & Experience:

• Five (5) or more years of HR experience; three (3) years of which must have been in an HR partner/manager position supporting a client group within the business.

• The ideal candidate will have multi-site (retail/hospitality/restaurant) experience.

• Bachelor’s Degree required; Human Resource Management or other related field preferred; Master’s Degree preferred.

• Demonstrated experience in Organizational Development, Training and Development, and Talent Management.

• Certified Professional (PHR) or Senior Professional (SPHR) in Human Resources is preferred.

• Able to travel up to 40% of the time (can be unpredictable/unplanned).

• Large, multi-site company experience preferred. 

Here is what you can expect when you join our Village: 

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being, and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

DaVita at a Glance

• Over 65,000 teammates

• 2,510 + outpatient dialysis facilities

• Approximately 176,000 patients

• 900+ in-hospital acute units

• The largest independent kidney care provider in the United States

• Facilities in 43 states, including the District of Columbia

• A FORTUNE 500® company

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their careers and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

$91,000.00 - $147,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Reporting to the Sr. Manager, Director, and VP Corporate Services.  The Manager, Credit and Customer Engagement is responsible for both customers and retailers contact centers group, including a technical support function. As a manager of the Customer Experience & Interaction group, incumbent will build and lead a team to assure services to our Fairstone client (Merchants and Customers) by developing, supporting, and service their needs through our inbound queue such as but no limited to chats and phone coast to coast.

What we offer:

• Work-Life balance: Our 37.5-hour work week and our hybrid model (3 days in the office) promote a healthy balance.

• Paid vacation: 15 days of paid vacation at least, 6 days of wellness.

• Retirement planning: Employee and employer contribution retirement plan, and Fairstone retirement savings plan.

• Benefits: Flexible benefits package based on your needs

• Well-being: Free lunch every month and tailor-made online medical support 24 hours, 7 days a week.

• Support for the community: Paid volunteer day and contribution to obtaining one additional day off per year thanks to Angel Day!

• Education: Tuition Reimbursement Program

• Development: Access to the Fairstone Academy for comprehensive training and skills development.

• Employee Discounts: Exclusive access to discounted products and services, including car insurance, phone plans, hotels, attractions, gym memberships, and more!

In this role you will:

• Supervise staff and offer support.

• Resolves issues that may involve uncommon variations of issues and may have potential for broader organizational impact.

• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.

• Determines hiring to ensure adequate staffing.

• Recommends new work procedures and review existing policies for improvement.

• Coach, train and develop individual and group of teams.

• Ensures essential procedures are followed, by doing monthly reviews.

• Develops new techniques, methodologies, and approaches in offering loan products to directly support the immediate and long-term growth strategies of the organization.

• Able to lead a team of underwriters who oversee credit adjudication for Retail Credit in Canada.

• Lead a customer service team to meet performance targets, optimization strategies, training and coaching programs, contests, recognition programs and efficiency actions.

• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the business plan to achieve desired revenue, expense, and service goals.

• Set expectations for staff, fostering an environment in which team members work together to achieve all business goals.

• Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition.

• Drive individual production goals with outbound and inbound sales activities, including building relationships with internal partners.

• Collaborate with other departments to manage company reputation.

• Assist our customers via Live Chat on their different Fairstone product and/or submission of loan applications.

Qualifications:

• Bachelors' degree preferred or equivalent work experience.

• 5+ years relevant business experience.

• Strong relationship and management skills coupled with a true 'partner' mindset/approach.

• Proven ability to coordinate and manage across business segments.

• Organizational and time management skills.

• Optimistic, can-do attitude with a desire to win, results-oriented, strong work ethic.

• Able to promote a culture of collaboration and teamwork across functional and organizational boundaries.

• Ability to devise strategies and translate strategic objectives into tactical execution plans.

• Strong leadership/influence capabilities, proven ability to drive decision making to achieve end objectives.

• Excellent verbal and written communication skills.

• High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc.

• Bilingual both written and spoken English and French.

Fairstone has been recognized as one of Montreal's Best Employers for 2024 by the editors of Canada's Top 100 Employer, marking our fourth consecutive year receiving this prestigious designation.

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Full time

Job Type:

Permanent

116 Inverness DrSte 280, Englewood, Colorado, 80112, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit for our Admissions Operations Manager position with DaVita.

On-site presence is required once a week at our office in Englewood, CO

Here's what you can expect as an Admissions Operations Manager at DaVita:

Responsibilities include, but are not limited to:

The Admissions Operations Manager is responsible for ensuring the performance, productivity and efficiency of his/her team. The manager will have 2-3 direct reports (Supervisors) who each oversee 8-12 teammates.   They will be expected to provide excellent customer service to internal and external customers/partners and support the needs and goals within the organization to ensure a high-quality standard of service.   This role will require extensive engagement with RODs/DVPs to develop and execute new and creative strategies that drive Village wide metrics around growth.  The Operations Manager will also be expected to develop and implement new processes and strategies that will improve the efficiency and profitability of departmental and organizational operations.

​Essential Duties & Responsibilities

• Responsible for successfully maintaining overall performance metrics including but not limited to: Service Level Agreements, Cycle Time, placement rates and other KPIs.  TM adherence to process and service levels are key contributors to ensuring placement and generating $31M/TM in revenue each year ($620M per Manager)
• Responsible for the coaching, development and successful growth of the Supervisors that report to them, responsible for the overall operations of placement requests within their area of responsibility
• Manage and increase the effectiveness and efficiency of the Guest Services team through improvements to each function as well as coordination and communication between support and business functions (ROPs, IMT, Field operators)
• Improve the operational systems, processes and policies in alignment with the organization’s mission -- specifically, support better management reporting, information flow and management, streamline business processes and continually review organizational structure to ensure timely and efficient results
• Cultivate and maintain effective partnerships with ROD/DVP levels; able to identify and effectively present any areas of opportunity or excellence to key stakeholders in order to achieve growth goals and drive continuous improvement
• Project manage key initiatives and deliverables for the broader DGS team; including research, developing processes, ensuring agreement, training and communication across lanes
• Other duties and responsibilities as assigned

Education & Experience

• Bachelor’s degree required
• 2-4 yrs. experience managing a team in a fast-paced and dynamic atmosphere; customer facing roles
• Analytical Skills: Computer proficiency with strong skills in Microsoft Office including Word, PowerPoint, Excel and Outlook
• Communication Skills: Strong written and verbal communication skills required.  Ability to develop and deliver analysis and updates to RODs/DVPs and internal business partners across mediums including in person meetings, email, phone and WebEx.
• High energy and ability to work in a very fast-paced, team-oriented environment
• Strong customer service, troubleshooting and problem-solving skills 
• Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
• Motivated self-starter; able to take on project with limited guidance and deliver results

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here



Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

$68,000.00 - $112,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

2000 16th Street, Denver, Colorado, 80202, United States of America

The Manager, Clinical Programs, will be a part of the Practice Engagement lane on Clinical Transformation within DaVita Integrated Kidney Care (IKC).  The Clinical Transformation team leads DaVita in the transformation of kidney care by enabling care teams to engage patients in reaching their health goals and reducing overall cost to the healthcare system. 

Being the Partner of Choice to nephrologist practices allows our care teams to improve the clinical outcomes for our patients and grow this line of business.  The Practice Engagement lane seeks to strengthen these practice partnerships through practice collaboration, reporting, technology, innovative care models, etc.  This Manager will drive the development, implementation, and continuous improvement of such initiatives.

The Practice Engagement lane is highly visible and works cross-functionally with stakeholders across the organization, including field operators, clinical, financial, IT, and compliance.  The team is made up of highly motivated individuals with consulting, process engineering, change management, and clinical experience.

Essential Duties and Responsibilities:

• Initiative Strategy, Project Management, and Execution: Drives the development, pilot, implementation, evaluation, and continuous improvement of key initiatives that strengthen practice partnerships and associated clinical outcomes with Director support.  Translates broader goals and objectives into measurable deliverables/targets.  Creates and maintains a management process for progressing work activities.

• Teamwork: Works collaboratively with a broad set of cross-functional stakeholders and partners for insight generation, planning, and implementation of your scope and other common priorities.

• Business-Driven Communication: Conveys findings to leadership in a cohesive story, including summarizing insights and communicating progress towards goals and results.  Builds appropriate horizontal and vertical logic in presentation decks.

• People Management: Formerly or informally manages analysts to advance projects.

• Strategic Thinking: Leverages a hypotheses-based approach to identify, validate, and quantify opportunities in partnership with leadership.  Maintains a broad, strategic perspective while identifying and focusing on crucial details.

• Other: Other duties as assigned

Requirements:

• Bachelor’s Degree (required)

• 3-5 years experience in a strategic, program management, or operational leadership role (required)

• Advanced proficiency in MS Word, Excel, and PowerPoint (required)

• At least one year of project management experience (required)

• Prior experience in healthcare services and/or working with payors, physician networks, preventative care models, and/or integrated care models (preferred)

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

$68,400.00 - $100,400.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

2000 16th Street, Denver, Colorado, 80202, United States of America

Job Title: Internal Web Content Manager

Department: Marketing and Communications (Team Mercury)

Reports to: Director, Communications

Position Overview:

The Internal Web Content Manager is responsible for maintaining the overall health and longevity of DaVita’s intranet, the VillageWeb. This position will work with teams across the organization to maintain content, governance and the proper functioning of the platform.

Utilizing analytics and emerging best web practices, this role will be instrumental in supporting improvements to the overall digital user experience, and the implementation of future intranet enhancements.

Key duties include the following:

• Managing a team of individuals to drive the strategic vision for intranet improvements and enhancements
• Serving as subject matter expert of content-management systems, and identifying ways to implement them that meet team and audience needs
• Collaborating with IT teams on technical intranet upgrades
• Maintaining established governance practices for the platform
• Working closely with intranet content owners across lanes to develop and enhance content
• Providing analytics and insights to improve page performance and content strategy
• Providing guidance around keywords, language and metadata tags to improve search functionality
• Maintaining message and design integrity on all intranet pages using DaVita’s branding and style guide
• Monitoring emerging web trends and best practices, and developing plans for incorporating them to improve engagement with appropriate audiences

Essential Job Functions: 

• Support director in executing the new strategic vision for the intranet
• Lead the planning and execution of special projects related to the intranet
• Maintain platform governance
• Support metrics/analytics reporting for intranet-related channels
• Work with the IT team to improve back-end functionality of the platform
• Support content owners across the Village
• Act as liaison with appropriate vendors

Minimum Qualifications:

• 6+ years of experience in web, marketing or communications
• Bachelor’s degree in a related field.
• Experience using various content management systems
• Proficient at editing, reporting and project management.
• Ability to take initiative, plan, prioritize and independently execute the completion of all projects in a fast-paced environment.
• Ability to deliver with accuracy, integrity and attention to detail within established deadlines.
• A fierce collaborator, effective in managing relationships; influencing others not in a direct leadership chain; and communicating with all levels of management, executives and outside vendors.
• AP style proficiency preferred.

Preferred qualifications:

• Experience working in SharePoint/Microsoft suite
• Experience managing teams

Salary/ Wage Range

$62,200.00 - $91,300.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the role: 

The Sr Manager, Utility Customer Success Management will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others. 

What you’ll do here: 

• Proactively manage a portfolio of mostly Large, Core, and Base customers

• Manage, coach and mentor a small team of CSMs

• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events

• Coordinate small internal customer projects

• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

• Proactively identify and escalate at risk clients and product issues

• Conduct quarterly business reviews with assigned clients.

• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services

• Ensure customer goals and objectives are met and deliver regular portfolio performance reporting

• Research and assist with resolution of performance issues

• Assist customers with general inquiries and initial research and escalate as necessary

• Ensure 95% call to action compliance.

• Provide a high level of actionable insight and data analysis to provide value for our customers. 

• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

• Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results

• Participate in POD and attend Sprint review meetings .

• Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).

• Consistently meets personal/team goals and quotas.

• Develop and manage a book of clients from CSA covered segments

• Mediate between clients and the organization.

About you:

• 8+ year experience in a Customer Success or Account Management role with 3+ in informal or formal leadership roles

• Proven track record of success 

• Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

• Proven ability to work in a fast paced, team centered work environment

• Prior experience in SAAS, multifamily, hoa or proptech. 

• Technical aptitude and ability to identify alternative solutions to customer issues.

• Ability to handle multiple, critical, high priority issues with a sense of urgency .

• Proficiency with Google Suite Products.

• Excellent communication– verbal, written, interpersonal with strong active listening skills.

• Detail-oriented and dependable, with a positive and inquisitive attitude.

• Ability to multitask, prioritize, and collaborate

• Exhibit a high degree of self-motivation, drive and a proactive nature.
   

Bonus points if you have:

• Bachelor's degree or higher

• Multifamily Utility Management experience

• Real Estate or PropTech industry experience

The US base salary for this full-time position is $90,000 - $120,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Capita are looking for a Service Delivery Manager. You will be a homeworker with regular attendance as requirements dictate to London, Capita and Client offices.

Job title:

Service Delivery Manager

Job Description:

What you’ll be doing:

• Being accountable for the overall contractual deliverables of the assigned accounts

• Building and developing relationships of trust with key customer stakeholders providing the basis for CNS WAN success

• Developing, implementing and managing the governance framework of assigned accounts

• Ensuring the delivery of Operational Services contractual deliverables – SLAs and KPI’s

• Continually driving Service Improvement across the assigned accounts

• Ensuring and owning the appropriate communication during client issues and escalations

• Owning and delivering the customer P&L/contract on time, quality and budget to ensure orders to billing/cash collection is managed end to end (minimize leakage)

• Ensuring the cost base is efficient and maximized in terms of driving underlying profitability and performance (utilization, average cost of labour management)

• Understanding and driving the contract to ensure we change control appropriately and deliver value for money for our customers

• Managing risks, issues and dispute resolution by liaising with internal departments to solve all commercial problems

• Generating high Customer loyalty by high customer CSAT, high customer inside knowledge and high customer touch

What we’re looking for:

• Excellent communication and written skills with the ability to engage people at all levels both internally and externally

• Demonstrable Service delivery experience within the Telco industry

• Experience operating within an ITIL environment

• Impactful report writing and presentation skills with solid Excel experience used for complex data or formula manipulation

• Previous SLA Accountability with demonstrable SLA attainment and SIP definition and ownership as appropriate.

• Experience with Network Management performance metrics, including Availability, IPSLA and core ITIL functions namely Incident, Change and Problem

• Familiarity with key Network Management tools such as SolarWinds, PRIME or Remedy

• Qualified CISCO accreditation or similar experience

• Comfortability operating within a 24*7 high availability network management model and experience in managing major incidents, critical P1 outages and leading RCA exercises

About Capita | Transport For London (TFL)
 

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.
 

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Work from Home (#LI-Remote)

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

03/14/2024

Address:

100 King Street West

Customer Shared Services

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Leads and participates in team projects, keeping up to date on new initiatives and processes.
• Executes work to deliver timely, accurate, and efficient service.
• Oversees junior employees and monitors performance.
• Monitors team results and solves problems on a daily basis.
• Provides input into the planning and implementation of operational programs.
• Acts as backup to managers when they are absent.
• Provides coaching guidance to junior team members.
• Analyze data and information to provide insight and recommendations.
• Provides first point of contact operational support to internal business partners and end clients.
• Provides excellent service and support for all in-scope business groups, products, policies, and procedures.
• Maintain solid knowledge within subject matter specialties.
• Notifies and provides regular updates on operational issues to business partners.
• Ensures Incident Management Processes are followed.
• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Organizes work information to ensure accuracy and completeness.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• PC skills (MS Word, Excel, PowerPoint) – In-depth.
• Knowledge of the business/group processes/procedures/tools/technology – Advanced.
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

$54,500.00 - $101,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.