Total 68 Manager level Customer Service job vacancies in FL Remote

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

The Opportunity
We are a rapidly growing business with a high-performing warehouse team. We pride ourselves on delivering exceptional service to all our customers. We are seeking a dynamic Customer Care Consultant to join our team. In this role, you will be responsible for providing top-notch service to our customers, ensuring their needs are met efficiently and effectively.
This is a permanent full-time opportunity based in our Port Headland, WA Blackwoods location.
Your key responsibilities include but not limited to:

Serve all our front counter walk in customers
Assist in keeping our branch stocks, pricing and promotional displays current
Assist in the receiving, labelling and storing of incoming goods
Ensure store replenishments are completed daily
Processing customer orders and credits
Picking, packing and despatch of customer orders
General front of house maintenance tasks in our showroom

To ... Click here to view more detail / apply for Customer Care Consultant ? Port Headland

We are posting the job advertisement for our client, JMJ Disability Serv Pty Ltd.

Company Name: JMJ Disability Serv Pty Ltd
Job title: Disability Support Worker - House Team Leader
Job type: Full time, Permanent
Location: Northern Territory - Katherine & Darwin
Salary: $72,000 - $82,000 + superannuation
Working hours: 38 hours per week

About us

The company started through Maria’s goal of providing an opportunity for people with disability to access services which emanates from the heart. Together with this goal is to be able to narrow the gap in terms of employment and be able to provide an opportunity to individuals who share the same passion towards people with disability. JMJ stands literally and figuratively to the Holy family: Jesus, Mary and Joseph. This serves as a guide to all stakeholders in modelling the holy family in service delivery, relationship amongst staff, and how the company aims to radiate the love existed in the holy family in these modern times. At JMJ Disability Services we bring a high quality service to help participants continue their day to day living as any other Australians would. Our passion for excellence drove us from the beginning and continues to drive us today. We define greatness as what the old book suggested, "For service to many leads to greatness."

With two offices located in Katherine & Darwin, JMJ Disability Serv Pty Ltd is looking for experienced permanent full-time Disability Support Worker - House Team Leader (DSW/HL). The DSW/HL acts as a point person in the house of assignment whilst major fulBlling the role of a disability support worker. Annual salary ranges from $72,000 - $82,000 relevant to their qualifications and demonstrated experience.

Qualification & Work Experience

• Minimum Certificate III equivalent in Individual Support or related disability support/community service. Diploma
equivalent degree is desirable.
• Minimum 1-year (20 hours per week or more) post-qualification work experience.
• Experience in the delivery of personal care services and/or challenging behaviours is viewed favourably.
• Valid full Driver’s License
• A cleared Working with Children Check and National Criminal Record Clearance.

Key responsibilities

Service provision:

• Support client engagement in community activities which will enhance quality of life through the provision of person-
centric care
• Work cooperatively with the coordinator of services in developing effective communication and productive relationship
with clients
• Supervise or provide a wide range of personal care services to clients under limited supervision either individually or as
part of a team of the part of the delivery of disability services.
• Support clients' goals and aspirations whilst maintaining an environment free from abuse, neglect, exploitation, and
other misconduct
• Provision of care in line with the National Disability Insurance Scheme (NDIS) Code of Conduct and in compliance with
the NDIS quality and safeguard commission.

Collaboration:

• Work with relevant team to develop person-centred approach for clients
• Participate in case reviews to determine the needs and wellbeing of the client
• Attend staff meetings, operations meetings, and other relevant stakeholders meetings as required.

Record keeping and administrative task:

• Monitor clients' wellbeing and progress reporting
• Perform administrative duties
• Regular house audit reporting and compliance to any other report required.

Team management:

• Supervise disability support workers (DSW) to ensure clients are provided with support and service that are in line with
the NDIS Code of Conduct, quality and safety, and relevant company policies and procedure
• Regular coaching and feedback to DSW in the team

Employer questions

Your application will include the following questions:

• Do you have Australian driver's licence?
• Do you have Australian National Police Check?
• Do you have the First Aid licence or certification?
• Do you have NDIS Worker Screening?

JMD is located at Western Australia. It provides professional and reliable cleaning solutions to all clients around the area.

The business is looking for a full-time Cleaners, Receptionist, Car detailer, Accountant / office manager, Security Officers and Guards nec and Pest Control Technician to join our friendly team. All the position requires minimum 2 years of experience and annual salary is between $65,000 to $80,000. The salary will vary as per the candidates exp & occupation.

Duties for Cleaner

Vacuuming, mopping, dusting and sanitising surfaces; Selecting and utilising appropriate cleaning agents to remove stains from surfaces; Applying soil-repellent chemicals and deodorisers to surfaces to remove odours; Reordering cleaning supplies as needed;
The duties of receptionist is listed as follows:

Greeting visitors. Handling queries and complaints via phone, email and general correspondence. Transferring calls as necessary. Taking and ensuring messages are passed to the appropriate staff member in time.
Duties for Car dealers

Managing inventory, providing customer service, assisting with financing options, and handling trade-ins. conduct vehicle demonstrations, maintain compliance with regulations, and implement marketing strategies to attract buyers. Additionally, effective communication skills are essential for negotiating sales and fostering long-term relationships with customers.

Duties for accountant & Office Manager

Preparing and analysing financial statements, managing budgets, and overseeing tax compliance. maintain financial ledgers, perform audits, and provide insights into financial performance to help guide business decisions. Additionally, ensure adherence to regulations and standards, and may offer advice on cost reduction and efficiency improvements. Strong analytical skills and attention to detail.

Duties for Office Manager are to overseeing administrative staff, managing office supplies and resources, coordinating communication within the team, and maintaining organization of records and documents. handle scheduling, support budgeting and financial tasks, and implement office policies and procedures.

Duties for Security Officers and Guards nec

Maintaining a safe environment by monitoring premises, preventing theft, and ensuring compliance with safety protocols. Patrolling assigned areas, checking identification, responding to incidents, and reporting suspicious activities. enforce rules and regulations, assist in emergencies, and may provide customer service to enhance safety awareness among staff and visitors. Strong observational skills and quick decision-making abilities are essential for this role.

Duties for Pest control technicians

inspecting areas for signs of pests, applying treatments and pesticides, educating clients on prevention methods, and maintaining detailed records of services performed. ensure compliance with safety regulations and may provide recommendations for structural repairs to minimize future infestations. Strong problem-solving skills and attention to detail are essential in this role.

If any of the above role is in your interest, Kindly apply now !!

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. 
The Opportunity:
This excellent career opportunity is now available to grow your career at Komatsu.
Your role as the Service Manager is to lead the service department at our impressive Port Hedland branch in Western Australia.
This opportunity is leading the success of our regional service teams across Port Hedland and Tom Price. You will be liaising with our clients to further develop business opportunities and maintain a high level of customer service.
As the Service Manager you will also manage the progress of service jobs and people supporting multiple clients. You will be responsible for creating a culture of safety, ensuring that all team members are acting in a safety ... Click here to view more detail / apply for Service Manager ? Port Hedland, WA

Lead the way to better health in West Arnhem as our Health Centre Manager
About us
The Red Lily Health Board Aboriginal Corporation (RLHB) is a regional health service that aims to empower Aboriginal people in the West Arnhem region, seeking to address health issues in the community with the long-term vision improving health outcomes by establishing a regional Aboriginal community-controlled model of service delivery.
About Jabiru:
You will find Jabiru 255kms east of Darwin. The township is surrounded by Kakadu National Park boasting wetlands, billabongs, and wildlife. You can enjoy your time off exploring the region, fishing in the waterways, cooling off in the swimming pool or taking part in the community's many sporting activities. The brand-new modern health clinic just opened which will provide additional infrastructure and further opportunities for service provision.
About the Role:
The position will lead the Red ... Click here to view more detail / apply for Remote Health Centre Manager (Remote Area Nurse), NT

Salary range $111,074 - $135,147 P/A
Generous Remote Locality Allowances after 12 months
Location Thursday Island

The Project Manager Business Support for the LSMU has a critical role in ensuring that LSMU program activities can be implemented efficiently and effectively, while maintaining compliance with TSRAs internal corporate processes and Commonwealth Government policy. 
The Project Manager Business Support is responsible, under the direction of the Program Manager, for supporting the operational and financial management of the LSMU and Ranger projects and activities.
The Project Manager Business Support will use a holistic approach to support the LSMUs activities, providing a range of practical and advisory support and services to the LSMU, maintaining strong professional relationships across the TSRAs other program areas and corporate services, and managing a team of up to five people.
... Click here to view more detail / apply for Project Manager, Business Support ? EL1

Marketing Manager (Content & Social) Maternity Cover - 12 Months

Remote

£40,000 per annum +annual bonus

Reports to: Head of Recruitment Marketing

We are looking for an experienced Marketing Manager to join us here at Cera, this remote role offers great flexibility and the opportunity to join the UK's fastest-growing Healthtech company.

As the Marketing Manager, you will support the Recruitment Marketing team to deliver on our goal to increase the number of quality hires that derive from SEO and Organic Social. We want to become the Employer of Choice for Care workers in the UK and really showcase what it is like to be a Cera Carer and how rewarding the role is!

The Challenge

We have a massive challenge to hire over 5000 carers this year, and the wider care operations teams will support our growth and ensure people can live longer, healthier lives in their own homes.

Who are we looking for?

You will have a minimum of 5 years of Marketing experience, with a strong emphasis on Social and content in previous roles. You are creative, analytical and committed to showing authenticity through content.

You will also have an analytical mind, with a proven track record of A/B testing, reporting and improving performance based on data insights.

Whilst the role is remote, travel to London or other Cera offices may be required and you should be prepared to travel to our branch locations in search of content opportunities on a regular basis - therefore a driving licence and car is essential.

At Cera, we are doing great things to transform healthcare at home and we want to find like-minded people who share our vision for societal change. You will value the importance of making a difference in people's lives and understand the vital part that every Cera team member has in achieving our goals.Key responsibilities

-

Devise, develop and deliver content across social channels, ensuring a mix of engaging, relevant content and conversation

-

Continue to develop our content SEO strategy to include topic clusters with a view to increasing the number of organic job applications made on our website.

-

Owner of the Cera Chats and Cheers Employee facebook group (and any future social communities), with a view to increase group engagement and group numbers as a key source to feed content plans.

-

Oversee Job advert copywriting ensuring they are optimised for Indeed and SEO purposes and regular job posting process

-

With the support of the Marketing Assistant, ensure messages, comments and reviews are appropriately responded to.

-

Consider other social media channels ideal for targeting our core audience (eg Tik Tok or Snapchat)

-

Website content (including blogs/articles/news) lead with a focus on On-page SEO optimisation, including reporting on keyword performance and Organic Search outcomes.

-

Lead for the use of and definition of processes around core content marketing tools including Sprout Social, SEMRush and Canva.

-

Chief Storyteller from the front line - you will seek out and expertly craft content which encapsulates the life and purpose of our care teams.

-

Plan and lead the launch of our Employee Advocacy programme to amplify our organic content reach

-

Be a champion for local Facebook page ownership at branch level - providing training, support and guidance to impact local hiring efforts.

-

Ensure the Cera brand and tone of voice are executed across all social channels

-

Lead on social media reporting, developing metrics and reporting for how progress is tracked, reported and incorporated into future content planning and contributing to wider evaluation and analytics activity.

Salary range $111,074 - $135,147 P/A
Generous Remote Locality Allowances after 12 months
Location Thursday Island

The Project Manager - Program Oversight and Board Support, works within the Governance and Leadership Program (G&L). 
The role services all program areas, including direct liaison with the Chief Executive Officer and Chairperson.
The G&L program responsibilities include (but not limited to):

Managing the TSRAs internal structures, including secretariat support for the TSRA Board, Audit Committee and Program Steering Committee.
Assisting the TSRA Board, CEO and Program areas to engage with communities across the region.
Ensuring regular communication with Australian, state and local government representatives.
Creating regional leadership capability through targeted leadership development opportunities.
Supporting effective regional media and communication initiatives, including capacity building in communities.

... Click here to view more detail / apply for Project Manager, Program Oversight & Board Support ? EL1

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. 
The Opportunity:
This excellent career opportunity is now available to grow your career at Komatsu.
Your role as the Service Manager is to lead the service department at our impressive Port Hedland branch in Western Australia.
This opportunity is leading the success of our regional service teams across Port Hedland and Tom Price. You will be liaising with our clients to further develop business opportunities and maintain a high level of customer service.
As the Service Manager you will also manage the progress of service jobs and people supporting multiple clients. You will be responsible for creating a culture of safety, ensuring that all team members are acting in a safety ... Click here to view more detail / apply for Service Manager

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. 
The Opportunity:
This excellent career opportunity is now available to grow your career at Komatsu.
Your role as the Service Manager is to lead the service department at our impressive Port Hedland branch in Western Australia.
This opportunity is leading the success of our regional service teams across Port Hedland and Tom Price. You will be liaising with our clients to further develop business opportunities and maintain a high level of customer service.
As the Service Manager you will also manage the progress of service jobs and people supporting multiple clients. You will be responsible for creating a culture of safety, ensuring that all team members are acting in a safety ... Click here to view more detail / apply for Service Manager

 


 

Assistant Customer Service Manager
To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business.
 
Woolworths, a job is never just a job.
Its the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and youre looking for a place to develop, you could be who were looking for.
 
Who we are
Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you wont have one opportunity
... Click here to view more detail / apply for Assistant Customer Service Manager ? Woolworths Alice Springs (Relocation Package) (957200)

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.