Total 18 Manager level Customer Service job vacancies in DE1 1PY

Service ManagerCarmarthen35 hours per weekWhat you will be doingProvide direct hands-on support and undertake On Call duties as requiredTo lead the team of colleagues, encouraging and coaching them to creatively problem solve and develop person-centred solutions to helping people achieve their desired outcomes, and ensuring they are skilled and confident in their role.Working alongside the Area Manager to ensure a safe service for the people we support and our colleaguesTo provide leadership and management to the team, monitoring performance and engage with supervisions, appraisals and team meetings.To develop, promote and ensure the effective delivery of person centred, outcomes-focussed support to service users.To Respect, Safeguard and Enable each person as an individual with the right to expect autonomy, choice and privacy.Provide guidance and support to the Assistant Service Manager to enable them to effectively manage all aspects of colleague’s performance within their areas of responsibility.Commit to own personal development, attending training when required and seeking development opportunities What you will needExperience supporting adults with learning disabilities in a social care settingQCF Level 5 in Care, Promoting Independence or Health and Social CareTo be passionate about supporting people to live an enriched life and fulfil their potentialKnowledge and understanding of the principles of confidentiality and privacyA good understanding of health and safety legislation and management in a social care settingA working knowledge and understanding of the Care Council for Wales Code of PracticeExcellent IT skillsA full clean driving license and willingness to travel for meetings and training. Our MissionTo build a better future by focussing on people with learning disabilities and their families in Wales. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work.Our ValuesWe have made a promise to the people we support, setting out our commitments to them and how they can expect to be supported.HonestyTrustKindnessRespectWellbeing

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

PLEASE NOTE: To view the Job Description and Person Specification, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account Specific tasks for the Commissioning Manager will include but not be limited to: Leading the development and management of key dashboards and relevant reporting for assurance and financial recovery; Leading specific projects and the development of projects within recovery plans/priorities for Urgent and Emergency Care; Leading specific pieces of work to review services and ensure that we are commissioning for the needs of our population; Working in partnership with others across the Derby and Derbyshire Integrated Care System (ICS) to meet the challenging transformation agenda; Leading the production of documentation to the expected standard and report against milestones and delivery of current and future projects; Deputising for Senior Commissioning Manager (and other team members where appropriate) at appropriate level meetings including chairing where appropriate; Implementation and co-ordination of strategy; Line management of appropriate team members as required; Engender matrix working across the team and with other teams within the Integrated Care Board (ICB); Working across the system to align workloads of the team and ensure key projects are prioritised.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Derby and Derbyshire Integrated Commissioning Board Primary Care Clinical Quality Team deliver the Primary Care Quality Assurance and Improvement Functions as stipulated within the ICB Delegation. This includes quality improvement to improve efficiency in the provision of high-quality services, development, and review of relevant Primary Medical Services Contracts, including quality standards, incentives, observance of service specifications & associated quality schedules. Also included is assessment of quality and outcomes (including clinical effectiveness, patient experience, patient safety and addressing inequalities) through quality monitoring systems and processes. The role is responsible for ensuring high quality, safe care is delivered across Primary Care in Derby and Derbyshire Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

A client within the Public Sector based in Derbyshire is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a managing environment.

The Role

Key purpose of the role is to lead, manage and provide a responsive and efficient council wide facilities management support service, to all council owned and occupied property, non-statutory and general administrative/building functions required to ensure the safe occupation and use of council premises, which ensures the effective delivery and smooth running of all council services.

Key responsibilities will include but not be limited to:

• assess the support needs and requirements of the designated area of Facilities Management and continually review the support resource and framework model within that area to maximise the operational benefit of the service delivered.
• manage, motivate and develop the centralised Facilities Management officer resources through training, mentoring and coaching to facilitate a flexible, responsive and well-skilled workforce that delivers collaboratively.
• provide effective leadership of the designated area of Facilities Management including staff resource, contracts and operational budgets to deliver significant on-going efficiencies and evidence value for money in line with Financial Regulations.
• prepare then monitor and manage the division's multiple budgets.

The Candidate

To be considered for this role you will require to be educated to degree level in a relevant subject and have an ILM level 5 in supervisory management or equivalent BIFM level 5 qualification.

The below qualifications would be beneficial for the role:

• Minimum of five years management experience within a FM management role
• CBIFM (Certified Member - British Institute of Facilities Management)
• NEBOSH General Certificate
• Full UK Driving Licence.

The client is looking to move quickly with this role and as such are offering £27.96 per hour Umbrella LTD Inside IR35.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Housing with Support Manager

Derby

£26,663

This role

We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV.

What you'll need to succeed

• To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management
• You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority
• As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems
• You will work with customers to provide a range of stimulating and interesting activities to support customers’ wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.
• You will be required to work at weekends on a rota.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years.

What you need to do now

If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Operations Support Manager covering South West.

Permanent - Full Time - 37 hours per week.

The post will not just cover the South West homes, so will need to live close to or have easy access to the M5 corridor.

The main purpose of the role is:

• To support the Operational Management of the region by promoting a caring environment which provides residents with a high standard of person-cantered care, ensuring that we are meeting individual needs and that everyone is treated with respect and dignity and rights to privacy, independence and choice are met.
• You will take up a variety of senior positions in MHA care homes as required and provide temporary relief in the absence of the manager or senior officer in a home, carrying out the full duties of the post.

Who we're looking for:

• The successful post holder will carry out specific projects within a home or region, as specified by the Regional Director and relevant Area Manager.
• You will have a professional qualification in a Care or health field. (e.g., DipSW, Nursing, OT etc., that coupled with experience of working in the care sector.
• Our ideal candidate will be required to undertake overnight stays as and when required (accommodation and travel expenses will be paid for in line with our policies).

Perks of joining the MHA family:

• 33 Days Holiday - including bank holidays.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• Values driven culture - we're super proud of our culture. Click here to learn more!
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave - buy or sell up to a week's holiday per annum (depending on your annual entitlement)
• MHA Cares for You - Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• High colleague employee engagement scores.

For more information about the role please review the attached Job Description.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."

For more information about MHA, please click here.

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Shop Support & Projects Manager

Starting £22,093 pa

Full time (flexible working options available)

Fixed Term Contract - 12 months

Derby

Closing Date: 10 May 2024

Ref 6627

We're looking for a Shop Support & Projects Manager! This is an exciting new opportunity to join our brilliant team in our Derby shop, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

This position is for an initial 12-month fixed term contract.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.

This is an exciting new role with huge opportunity to impact the success of our Derby shop, and to act as an ambassador for our brand in the local community!

Working closely with the Shop Manager in our Derby shop, an initial focus of your role will be in supporting volunteer recruitment as we look to grow our existing volunteer team, including ensuring they receive amazing induction and training support when they join us!

You will also be responsible for delivering on other key areas of work to enable the delivery of the shop's potential and empower the volunteer team to help the Shop Manager drive the shop forward. At times this will include taking on responsibility for day-to-day operations or leadership of the shop, providing key support and additional capacity to the Shop Manager to enable the shop's continued success.

About You

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Project coordination experience within retail or a transferable setting, e.g. community engagement, volunteer management, operations etc.
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment.
• Results driven approach with experience of working to targets.
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management).

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you!

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: This role will be based on-site at our Derby shop working 5 days/35 hours per week to include some weekend working.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

Shop Support & Projects Manager

Starting £22,093 pa

Full time (flexible working options available)

Fixed Term Contract - 12 months

Derby

Closing Date: 10 May 2024

Ref 6627

We're looking for a Shop Support & Projects Manager! This is an exciting new opportunity to join our brilliant team in our Derby shop, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

This position is for an initial 12-month fixed term contract.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.

This is an exciting new role with huge opportunity to impact the success of our Derby shop, and to act as an ambassador for our brand in the local community!

Working closely with the Shop Manager in our Derby shop, an initial focus of your role will be in supporting volunteer recruitment as we look to grow our existing volunteer team, including ensuring they receive amazing induction and training support when they join us!

You will also be responsible for delivering on other key areas of work to enable the delivery of the shop's potential and empower the volunteer team to help the Shop Manager drive the shop forward. At times this will include taking on responsibility for day-to-day operations or leadership of the shop, providing key support and additional capacity to the Shop Manager to enable the shop's continued success.

About You

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Project coordination experience within retail or a transferable setting, e.g. community engagement, volunteer management, operations etc.
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment.
• Results driven approach with experience of working to targets.
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management).

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you!

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: This role will be based on-site at our Derby shop working 5 days/35 hours per week to include some weekend working.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

Shop Support & Projects Manager

Starting £22,093 pa

Full time (flexible working options available)

Fixed Term Contract - 12 months

Derby

Closing Date: 10 May 2024

Ref 6627

We're looking for a Shop Support & Projects Manager! This is an exciting new opportunity to join our brilliant team in our Derby shop, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

This position is for an initial 12-month fixed term contract.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.

This is an exciting new role with huge opportunity to impact the success of our Derby shop, and to act as an ambassador for our brand in the local community!

Working closely with the Shop Manager in our Derby shop, an initial focus of your role will be in supporting volunteer recruitment as we look to grow our existing volunteer team, including ensuring they receive amazing induction and training support when they join us!

You will also be responsible for delivering on other key areas of work to enable the delivery of the shop's potential and empower the volunteer team to help the Shop Manager drive the shop forward. At times this will include taking on responsibility for day-to-day operations or leadership of the shop, providing key support and additional capacity to the Shop Manager to enable the shop's continued success.

About You

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Project coordination experience within retail or a transferable setting, e.g. community engagement, volunteer management, operations etc.
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment.
• Results driven approach with experience of working to targets.
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management).

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you!

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: This role will be based on-site at our Derby shop working 5 days/35 hours per week to include some weekend working.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.