Total 10 Manager level Customer Service job vacancies in Crawley, RH11 7DH

• Permanent contract , full time 37.5 hours/week
• Band 7 -£46,148 - £52,809
• Location : Crawley HQ

The post holder’s primary responsibility is to ensure that the Trust meets it's legal obligations under Health and Safety legislation by developing, implementing, and reviewing the trust health and safety management system, policies, and procedures and by;
• Acting as the regional specialist in relation to Health and Safety regulations, policy, systems, processes, training, and resources, fulfilling the role of a competent person.
• Supporting staff to continue building a positive Health & Safety culture, proactive health and safety management, risk assessment and training.
• Facilitating regional health & safety management and practices including raising awareness and working with staff and senior managers to reduce the Trust’s exposure to all safety risks. Advising managers to ensure a safe and secure environment is provided for all staff, patients, and visitors.
• Provide expert advice, support, training, and leadership on all aspects of health and safety.
• Contribute to the department annual work plan.
• Submit regional health and safety reports to the Trust health and safety committee.
• Work with colleagues to ensure that health and safety data is triangulated with other measures to identify trends and highlight areas of concern.
• Undertake Health and Safety Audits.
• Ensure that robust systems are in place for the identification, management, investigation and learning from health and safety incidents.
• Ensure that actions are identified and undertaken to reduce the risk of health and safety related incidents occurring and to improve outcomes in relation to staff, patient, and visitor safety.
• Report RIDDOR incidents to the Health and Safety Executive.
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to our award-winning Wellbeing services
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.



The post holder’s primary responsibility is to ensure that the Trust meets its legal obligations under Health and Safety legislation by developing, implementing, and reviewing the trust health and safety management system, policies, and procedures.


This advert closes on Friday 4 Oct 2024

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• ER Manager
• Band 7 £46,148 - £52,809 per annum
• 12 Months Fixed Term contract/Secondment Opportunity
• Full time 37.5 hours/week
• Hybrid working
• Based in West Sussex & Surrey

Are you passionate about fostering a positive workplace environment? Do you have a strong background in employee relations and want to make a difference in a vital public service? If so, we have an exciting opportunity for you to join the South East Coast Ambulance NHS Foundation Trust as an Employee Relations Manager.

In this crucial role, you will lead on the management and resolution of complex employee relations issues, ensuring that our workforce is supported, engaged, and motivated. You will work closely with managers, trade unions, and other stakeholders to deliver a fair, consistent, and legally compliant approach to employee relations across the service.

To be the focal point for key stakeholders in employee relations matters, providing detailed guidance on the interpretation of Trust policies and procedures and employment legislation. Advise on all employee relations cases in a proactive and timely manner, i.e. Disciplinary, Grievance, Capability, and Attendance.

To ensure the provision of employee relations data that underpin local management of employment issues and Trust-wide understanding of trends and key issues.

To advise HR colleagues relating to employment law matters. To proactively identify policy development opportunities and work in conjunction with the HR and Policy Team to develop Trust policy and procedure.
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to our award-winning Wellbeing services
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

To deliver a credible customer focused service to managers and colleagues, based on good quality of advice, approachability, flexibility and responsiveness.



Develop effective communication and education materials for employees; ensuring the delivery of timely and accurate information to employees.



Contribute to the ongoing improvement of the HR Directorate ensuring that relevant legislation and national guidelines are applied consistently; identifying improvements that can be made to procedures used.



Contribute to the improvement of the ER Team and ensure that all duties are carried out in an organised and effective manner.



Highlight areas where service improvements could be made in own/team roles.



Keep updated with employment law issues and forthcoming legislation including identifying and rectifying any impact on the business and organisation wide policies and procedures.



To maintain close liaison with the Occupational Health and Wellbeing Department and work with line managers to ensure that any delays or issues with sickness absence aligned to cases are raised and actions are put in place to rectify problems in a timely manner.



Ensure HR Business Partners and relevant managers and stakeholders are kept abreast of progress with cases.



*Keen to hear from NHS colleagues who wish to take this as a secondment opportunity.


This advert closes on Tuesday 10 Sep 2024

Proud member of the Disability Confident employer scheme

Please see attached job description and person specification for main duties and responsibilities of the role.

Job Advertisement: Housing Resettlement Operations Manager - Crawley

Position: Housing Resettlement Operations Manager (Temporary, 3-Month Contract with Potential Extension)
Location: Town Hall, Crawley (Hybrid Role with a 2/3 Day Split; Service Needs May Require More Office Time)
Hours of Work: 37 hours per week
Rate: £35 LTD per hour

Expected Duration: 3 months - most likely to be extended.
Requirements: Basic DBS, Two Employment References, Face-to-Face Interview

Job Description:
We are seeking a senior Housing Resettlement Operations Manager to oversee our housing and wider corporate response to the resettlement of former asylum seekers granted leave to remain and individuals of Chagossian descent granted British citizenship. This is a temporary role with an initial contract of three months, with a strong likelihood of extension. The successful candidate will play a crucial role in helping these individuals settle in and around Crawley.

Key Responsibilities:

• Unified Approach and Statutory Compliance:
  • Ensure a unified approach that meets the statutory duties.
  • Foster effective partnerships with other statutory agencies and the voluntary sector to address broader needs.
• Workflow Management:
  • Manage and coordinate the assessment and processing workflow for individuals seeking housing assistance.
  • Lead a team to effectively deploy available resources.
• Temporary Accommodation and Housing Procurement:
  • Oversee the procurement of temporary accommodation and private sector housing options to meet the needs of resettling individuals.
• Leadership and Collaboration:
  • Demonstrate a collaborative leadership style, working closely with various stakeholders to achieve common goals.
  • Generate and implement creative solutions to address housing and resettlement challenges.

Qualifications and Experience:

• Extensive knowledge of homelessness legislation and service delivery.
• Proven experience in temporary accommodation procurement.
• A strong track record of leadership and management in a complex environment.
• Effective communication and interpersonal skills to work with a diverse range of stakeholders.

NO SPONSORSHIP

If you are resident in the UK, eligible to work without restriction and do not need sponsorship, we would love to hear from you.

Benefits

Excellent ongoing training from day one and throughout your career.
Enhanced pay for working Christmas, Boxing Day, and New Year’s Day
Enhanced overtime rates
Excellent Induction and regular formal supervision with your line manager
When working a full shift, meals are free

The role is to support and assist the Home Manager in all aspects of the day-to-day running of the home, assessing staff performance and the quality of the care delivered. Guiding and inspiring team members to make a positive difference to service users' lives and ensuring that dignity, respect, and inclusion is at the centre of practice.

We aim to support the people that live with us to do so as independently as possible. Providing great training opportunities for our staff to ensure they have all the skills that they need to assist the lovely people that we look after, to live a safe, structured, and fulfilled lifestyle.

Paddock is a Residential Care Service for 6 adults with learning disabilities, mental Health, and associated conditions, who receive support from our friendly kind staff team. We would love you to join the team

We are a large Care company that still manages to maintain that warm family feel, with great support networks to include regular supervision, coaching, and mentoring for our staff. We keep our homes small for that personal touch and to ensure a person-centered approach for each person that lives with us. We encourage feedback from staff to allow us to continue to grow as a care company and remain connected with the staff who provide the hands-on care that we provide.

The staff team are an established team all bringing their own qualities and ideas to enhance the service.

The Assistant Manager must be able to demonstrate the competency requirements of a Senior Care Worker with a minimum of an NVQ/QCF level 3 in Health & Social Care and be prepared to act on behalf of the Registered Manager in their absence and be willing to study towards a level 4/5 Diploma.

This position is full-time (37.5 hrs) and involves working on a rota pattern.

An enhanced DBS is a requirement of the position.'

Driving an advantage but not essential

Permanent: Full time 37.5 hours

Band 7

Location- Crawley HQ

Interview date: Wednesday 26th June



We have an exciting job opportunity for an Executive Office Manager to join the CEO's Private Office. This role requires an individual with positive attitudes in line with our Trust values and behaviours, excellent attention to detail, highly organised and a skilled communicator. The successful applicant will have excellent interpersonal skills and a solution focused approach to problem solving.

The Chief Executive office is the public face of South East Coast Ambulance Trust and sets the tone and quality of the interface within and outside the organisation. It also supports the Chief Executive in undertaking the leadership of the organisation, performing a wide range of complex tasks, ensuring the safe and secure corporate management of the organisation and the best use of their time.

The Executive Office Manager has a vital and unique role at the Trust. This role holder will provide support to the Chief of Staff and under their direction ensure the Executive Office operates in an agile fashion, effectively and efficiently with complete confidentiality and discretion.

In this role you will:
• Provide oversight and ensure transparency of area and range of initiatives/workstreams aligned to the CEO Trust’s strategic objectives
• Establish and maintain appropriate systems to provide accurate management information including co-ordination and collation of all performance data for the Executive team (e.g. appraisals, training etc) and working with the EA to ensure Asana on a regular basis
• To contribute to the budget/finances of the Executive Office by advising on expenditure, cost savings, and monitoring of relevant budgets, deputising for the Chief of Staff in periods of absence.
• To support the Chief of Staff to provide oversight of the work of the office and provide additional support to the CEO where necessary, particularly regarding more complex correspondence and the co-ordination of briefing and information flows
• Annual progression within pay band
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

We are looking for:

Ideal candidate will have a strong administration/business background, have a strong work ethic, sense of accountability accompanied by an ability to work under pressure. You will have excellent communication and organisational skills and have experience of working in a senior administrative position.


This advert closes on Sunday 23 Jun 2024

Proud member of the Disability Confident employer scheme

Permanent: Full time 37.5 hours

Band 7

Location- Crawley HQ

Interview date: Wednesday 26th June



We have an exciting job opportunity for an Executive Office Manager to join the CEO's Private Office. This role requires an individual with positive attitudes in line with our Trust values and behaviours, excellent attention to detail, highly organised and a skilled communicator. The successful applicant will have excellent interpersonal skills and a solution focused approach to problem solving.

The Chief Executive office is the public face of South East Coast Ambulance Trust and sets the tone and quality of the interface within and outside the organisation. It also supports the Chief Executive in undertaking the leadership of the organisation, performing a wide range of complex tasks, ensuring the safe and secure corporate management of the organisation and the best use of their time.

The Executive Office Manager has a vital and unique role at the Trust. This role holder will provide support to the Chief of Staff and under their direction ensure the Executive Office operates in an agile fashion, effectively and efficiently with complete confidentiality and discretion.

In this role you will:
• Provide oversight and ensure transparency of area and range of initiatives/workstreams aligned to the CEO Trust’s strategic objectives
• Establish and maintain appropriate systems to provide accurate management information including co-ordination and collation of all performance data for the Executive team (e.g. appraisals, training etc) and working with the EA to ensure Asana on a regular basis
• To contribute to the budget/finances of the Executive Office by advising on expenditure, cost savings, and monitoring of relevant budgets, deputising for the Chief of Staff in periods of absence.
• To support the Chief of Staff to provide oversight of the work of the office and provide additional support to the CEO where necessary, particularly regarding more complex correspondence and the co-ordination of briefing and information flows
• Annual progression within pay band
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

We are looking for:

Ideal candidate will have a strong administration/business background, have a strong work ethic, sense of accountability accompanied by an ability to work under pressure. You will have excellent communication and organisational skills and have experience of working in a senior administrative position.


This advert closes on Sunday 23 Jun 2024

Proud member of the Disability Confident employer scheme

See attached job description and person specification for detailed responsibilities. These include: PATIENT AND CLIENT CARE Provide a highly specialist clinical service in the treatment of veterans mental health including initial assessments and managing an agreed caseload in accordance with Op Courage service performance guidelines and the Op Courage NHSE Service Specification. Provide evidence-based treatments based on a collaborative/ MDT formulation of the clients difficulties. Evaluate and review treatment at appropriate intervals using both clients' reports and validated standardised measurement tools. Ensure all clients receive appropriate follow-up. Provide clinical supervision to the nursing staff and student nurses to comply with professional standards. Provide a consultation service for other professionals in both primary and secondary care with regard to the suitability of referrals. Develop and deliver group interventions appropriate to client presentation. Take a leading role in the process of assessment and triage, including acting as a point of reference for junior staff regarding triage decisions. COMMUNICATION AND RELATIONSHIPS: Maintain effective communications within and external to the Op Courage service, and across the partnership agencies and organisations. Contribute clinical leadership and specialist knowledge to the Op Courage referral management process and meetings. Provide clinical leadership within area team and/or area of specialist expertise to all clinical staff. Contribute to the regular service/ team business and clinical meetings. Develop and maintain effective communication and liaison with GPs/primary care/secondary care services and colleagues in Sussex Partnership NHS Foundation Trust and other relevant services across the South East. Represent and promote all aspects of the Op Courage service, both locally and regionally.

• Education, Training and Development Programme Delivery Manager
• Band 8a, NHS Agenda for Change £50,952 - £57,349 per annum
• 2 year secondment/fixed term
• Crawley (To be discussed with successful candidate) will be expected to travel across the whole Trust geographical footprint

The ETD Delivery Manager is a senior role responsible for managing the day to day delivering of the ETD programme training courses within SECAmb, ensuring the successful delivery of programme ( such as, employee development, learning, experience, and emphasise on SECAmb’s commitment to fostering a culture of continuous self-improvement.) through the provision of expert project management guidance, support and assurance to Executive decision makers and senior stakeholders.



The post-holder will have responsibility for this complex programme and will be expected to lead the day-to-day management of this 24-month workstream.

The Delivery Manager will initially work to implement Phase 1 of the Programme, which includes all the legal, contractual and Trust training for all staff and clinical staff staring in April 2024.

This will then grow to include the development and launching of a comprehensive training cycle for the entire Trust to includeManagement, Command and Corporatetraining by April 2025.

This stage will also include thereview of the current learning systemsto improve compliance and tracking, ensuring consistency of approach in how this programme is delivered within these all departments across the Organisation.



If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post.

Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.



The Delivery Manager will be responsible for delivering the following objectives:-
• Ensure staff buy-in: Launch a Training Plan that aligns with the diverse needs and expectations of the Trust by engaging and involving employees in all stages of the project, from brainstorming to decision-making.
• Provide assurance:Deliver a comprehensive training programme which will provide assurance that employees possess all the necessary skills for delivering high-quality patient care in line with the national statutory and mandatory standards.
• Link to corporate strategy: Identify areas of synergy and potential misalignment with the corporate strategy to ensure that the training programme directly contributes to the delivery of the Trust’s corporate objectives.

Please refer to Job Description for full list of responsibilities.


This advert closes on Wednesday 17 Apr 2024

Proud member of the Disability Confident employer scheme

The Transformation Programme Manager will support the Associate Director of Transformation and Change in the development and oversight of the Trust’s Transformation and Change functions, bringing together programme management, change management and continuous improvement to enable the delivery of large-scale improvements in line with the organisation’s long-term strategy. The post holder will support in the development and implementation of the Trust’s long-term strategy through a Transformation Management Office. The Transformation Management Office (TMO) role is integral to our organization's strategic change initiatives. The TMO acts as a Portfolio Office, leading the selection, prioritisation, and control of our organisation's programs. It ensures alignment with our strategic objectives, providing comprehensive oversight, coordination, and facilitation across all aspects of our portfolio. This will include ensuring alignment with system-level changes and overall delivery of our developing long term strategy.
• The delivery of a portfolio of transformation projects and programme which will impactpatient/client care
• Providing specialised programme and project management advice and delivery to a portfolio of the Transformation programmes to support the delivery of the SECAmb five year strategy and annual business plans.
• Working across organisational boundaries adopting matrix working principles to support Strategy and Transformation team as well as other SECAmb teams with their delivery of the five year strategy and objectives within SECAmb annual business plan.
• Engagement with internal and external stakeholders• Post holder will be responsible for developing and maintaining excellent working relationships with all stakeholders internally within the Trust and with any external partners relevant to the delivery of projects and programmes within their portfolio.
• Responsible for financial/physical resourcing:• Monitor, control and accountability to the Senior Responsible Owners for the programme budget taking financial accountability and control of programme and project budgets and taking corrective action where necessary.
• Responsible for Trust Information:• Responsible for the development, management and monthly updating of the programme information as the primary tool for management performance of Strategy and Transformation programmes and outcome benefits, ensuring these are delivering on SECAmb five year strategy.
• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Following a period of review and recovery from our 2022 CQC inspection, the Trust is committed to take our improvements beyond an initial plan and to become a long-term opportunity for transformation for our patients and our people. We are committed to developing a new long-term strategy, and we are on a mission to build an effective Transformation Office that works in an embedded way across operational, clinical and support services to help oversee, manage and successfully deliver the changes required to achieve our long-term ambitions, as well as the ambitions of our system partners across out 4 ICBs, and the NHS Long Term Plan. Currently (Q4 23/24), the Trust does not have a traditional Programme Management Office, with projects owned locally through a range of project managers working to different practices across the organisation. The development of a Transformation Management Office will provide a range of services to support the effective coordination, oversight, and delivery of key projects and improvements required to support the Trust’s long-term strategy and will be the first step in the centralisation of project delivery. This role will also become a catalyst for innovation, helping the organisation adopt new ways of working with new processes, people and systems. These programmes will span across all directorates within the Trust including Nursing and Quality, Medical, Operations, Finance, Human resources and Organisational Development.


This advert closes on Friday 15 Mar 2024

Proud member of the Disability Confident employer scheme