Total 7 Manager level Customer Service job vacancies in Chippenham , SN15 2AJ

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Registered Manager

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £450 umbrella a day (£359 PAYE a day)
Location: Devizes

Wiltshire Council are looking for a Registered Manager to join one of their Children's Homes. The home provides overnight short break accommodation for Children and Young People aged 5 to 18. As a Registered Manager you will:

• Lead a team of care professionals to ensure the short overnight break service meets the needs of its families
• Manage change and advising on policies, responding to emergencies and overseeing budgeting and financial reporting
• Undertake the role of the Designated Safeguard Lead for the home and respond effectively to any and all safeguarding concerns and play a key role within the Children and Young People Disability Team

Requirements

• Degree in relevant profession
• Level 5 in management or equivalent experience
• Experience of managing, motivating and developing multiple teams of staff involving different workstreams
• Experience within a similar role

The role supports the urgent emergency care elements across the system in driving operational balance, shared risk, and guide transformation to improve performance and patient outcomes across the system.The role supports the business in driving transformation as well as value for money and equity in planning, commissioning, and service.This role will involve chairing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure.Lead and support the development of the system coordination centre and you will bring experience and knowledge of aspect of operational resilience and system flow; ensuring all policies, procedures and escalations points are adhered to.Where the SCC lead has a clinical registration, they will ensure clinical oversight of the function and decision making.Specific tasks for the SCC Manager will include but not be limited to:Providing direction and line management to operational colleagues in the System Co-ordination Centre Team on a day-to-day basis.Attending and chairing necessary meetings, resourcing appropriately to support or lead project work.Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency.Developing and assisting in the delivery of activity dashboards to support existing and new opportunities.Assisting in the system winter/surge planning process.Supporting service reviews where necessary to ensure that the services delivered are fit for purpose and meet the needs of the population.Engendering matrix working across the team and with other teams within the system.Working across the portfolio to align workloads of the team and ensure key projects are prioritised.Effectively responding to system escalations in times of pressure.Managing and maintaining a risk register of operational system risks.Proactively horizon scan and plan with system partners areas of pressureProvide and receive highly complex, sensitive and contentious information, and present information, to a wide range of stakeholders in a formal setting.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.Play a pivotal role in the identification, implementation and resourcing of short-term actions and mitigations within the system for the delivery of improved quality, safety and performance standards.Co-ordinating delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience.Supporting the Director of Urgent Care and Flow in the implementation of a robust operational resilience offer working alongside the EPPR teams as required.The post holder will be required to participate in a rota that covers 7 days per week

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

About the role

We are seeking a visionary and dedicated individual to join our team as a Deputy Head within the Land Based Faculty, with a particular emphasis on Animal Care, Horticulture, or Countryside, experience around entry and level one provision an advantage. This role presents an exciting opportunity to lead and shape the educational experiences of our students in these areas.

At Lackham, we're not just a college; we're a community committed to excellence in Land Based education. Our 500-acre campus is nestled in the picturesque Wiltshire countryside, providing an idyllic setting for learning and growth. Our facilities are second to none, from our large Animal Centre to our state-of-the-art Agri-tech centre, we offer an immersive environment for both students and staff.

Key Responsibilities:

• Take charge of the daily operations within the designated area of Land Based studies, ensuring adherence to the highest standards of excellence.

• Develop and implement an inclusive and engaging curriculum tailored specifically for learners in the field of Land Based Studies.

• Collaborate closely with our passionate teaching staff to create dynamic and accessible learning materials that cater to our students.

• Provide unwavering guidance and support to our learners, nurturing an inclusive learning environment that promotes growth, development, and success.

• Forge strong partnerships with external agencies and professionals to ensure our students receive comprehensive support and access to relevant resources.

• Play a pivotal role in shaping the strategic direction and continuous improvement of the Land-based Studies department, driving innovation and excellence.

About you

• A degree in Animal Care, Land Based Studies, or a related field.
• A Level 5 teaching qualification or equivalent.
• Proven experience working in an educational setting.
• Demonstrated leadership and managerial experience.
• Exceptional communication and leadership skills.

Personal Attributes:

• Genuine passion for Land Based studies and a profound love for animals, nature, and the countryside.
• Strong commitment to inclusive education and a firm belief in the potential of all students to succeed.
• Innate ability to inspire and motivate both students and staff, fostering a culture of enthusiasm and dedication.
• Exceptional problem-solving skills and the capacity to make well-informed decisions that positively impact student outcomes.

Here are just a few reasons why our employees love working here:

Generous annual leave allowances

Great pension scheme

Access to an Employee Assistance Programme

Membership to the Edenred Benefits platform with exclusive discounts

Electric Vehicle scheme

Cycle to Work scheme

Continuous professional development opportunities

DEPUTY HEAD OF CARE MNSP Grade 7 SCP 23 - 26 £29,061 - £32,246 (This is the Actual Pro-rata salary for Term time working
38 HOURS PER WEEK - SCHOOL TERM TIME ONLY PLUS 5 DAYS HOLIDAY WORKING An example rota is: Monday 2.30 pm - 11.00pm (Sleep In), Tuesday 7 am to 3.30 pm, Wednesday 2.30 pm to midnight, Thursday 2.30 pm to 10.30 pm, Friday 10.10 am to 3.00 pm Welcome to Notton House Academy. I am sure you are excited about learning more about the wonderful educational and residential provision that we provide to vulnerable young people aged 8-19. Pupils with an EHCP (Educational and Health Care Plan) are referred to Notton House due to their specific social and emotional needs. Many of our young people have experienced adverse childhood experiences, others have a diagnosis of Autism, ADHD, and many have speech, language, and communication needs; but all of our young people require a bespoke and therapeutic programme, in order to be happy, to achieve and succeed, and to eventually, to lead a healthy, and independent life. Notton House is situated in leafy Wiltshire, between Chippenham and Lacock. The site itself is stunning, with huge grounds, a forest school area, poly tunnel and raised gardening beds for each class, an outdoor gym, and low level traversing wall. Inside the Grade II listed building, are 39 bedrooms, many with en-suites, a cinema room, a fitness suite, a sensory room, and a gaming suite. The art room, food technology suite, and lower school classes, including a private sensory garden, are also situated within the ‘old’ building. Within the purpose built and more modern education block, there are a number of classrooms, a sensory room, a science lab, a library, and a music room. Finally, there are two independent living houses for pupils who can demonstrate they are moving towards adulthood and independence, and who can be trusted to budget, cook, clean, and take care of themselves and others. The Leadership Team and staff at Notton House are so very pleased that you are considering applying for the position of Deputy Head of Care. Without doubt, this is a great opportunity to join our forward thinking team, to support and nurture the young people we cater for. This position would require the successful candidate to start as soon as possible or from January 2024. Personal Attributes We are looking for an enthusiastic, imaginative, and energetic Deputy Head of Care to join our academy’s vision. We aim for our young people to be kind, stay safe, and show respect. These values underpin all that we do during the day, and the evening. We hope that the successful candidate will be committed to improving the outcomes for the pupils, as well as learning new skills and acquiring knowledge themselves. What can we offer you? We provide an extensive range of professional development courses, and qualifications, and we aim for staff to become lifelong learners, just like our young people. All staff at Notton House are supportive, and caring, as this role can be challenging, and demanding, but there is always someone to lend a hand, or share a listening ear. Skills and ExperienceQCF (NVQ) level 3 (or above) Qualification in Residential Care or an Equivalent is essentialExperience of working with SEND children or adults is highly desirable, but not essential, as we firmly believe it is about the individual person and what they can bring to the role, and how they can contribute positively to changing young people’s lives. You will be joining an experienced team of professional colleagues, who are dedicated and well-trained. Thank you for reading this information, and we hope you can come and visit the academy soon. To arrange a visit please contact Cath Neale, Bursar/HR Manager Closing Date: Wednesday 29th November 2023 Interviews: w/c 4th December 2023