Total 20 Manager level Customer Service job vacancies in CRAWLEY, RH10 9BG

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£60,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Permanent contract , full time 37.5 hours/week
• Band 7 -£46,148 - £52,809
• Location : Crawley HQ

The post holder’s primary responsibility is to ensure that the Trust meets it's legal obligations under Health and Safety legislation by developing, implementing, and reviewing the trust health and safety management system, policies, and procedures and by;
• Acting as the regional specialist in relation to Health and Safety regulations, policy, systems, processes, training, and resources, fulfilling the role of a competent person.
• Supporting staff to continue building a positive Health & Safety culture, proactive health and safety management, risk assessment and training.
• Facilitating regional health & safety management and practices including raising awareness and working with staff and senior managers to reduce the Trust’s exposure to all safety risks. Advising managers to ensure a safe and secure environment is provided for all staff, patients, and visitors.
• Provide expert advice, support, training, and leadership on all aspects of health and safety.
• Contribute to the department annual work plan.
• Submit regional health and safety reports to the Trust health and safety committee.
• Work with colleagues to ensure that health and safety data is triangulated with other measures to identify trends and highlight areas of concern.
• Undertake Health and Safety Audits.
• Ensure that robust systems are in place for the identification, management, investigation and learning from health and safety incidents.
• Ensure that actions are identified and undertaken to reduce the risk of health and safety related incidents occurring and to improve outcomes in relation to staff, patient, and visitor safety.
• Report RIDDOR incidents to the Health and Safety Executive.
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to our award-winning Wellbeing services
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.



The post holder’s primary responsibility is to ensure that the Trust meets its legal obligations under Health and Safety legislation by developing, implementing, and reviewing the trust health and safety management system, policies, and procedures.


This advert closes on Friday 4 Oct 2024

Proud member of the Disability Confident employer scheme

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

• ER Manager
• Band 7 £46,148 - £52,809 per annum
• 12 Months Fixed Term contract/Secondment Opportunity
• Full time 37.5 hours/week
• Hybrid working
• Based in West Sussex & Surrey

Are you passionate about fostering a positive workplace environment? Do you have a strong background in employee relations and want to make a difference in a vital public service? If so, we have an exciting opportunity for you to join the South East Coast Ambulance NHS Foundation Trust as an Employee Relations Manager.

In this crucial role, you will lead on the management and resolution of complex employee relations issues, ensuring that our workforce is supported, engaged, and motivated. You will work closely with managers, trade unions, and other stakeholders to deliver a fair, consistent, and legally compliant approach to employee relations across the service.

To be the focal point for key stakeholders in employee relations matters, providing detailed guidance on the interpretation of Trust policies and procedures and employment legislation. Advise on all employee relations cases in a proactive and timely manner, i.e. Disciplinary, Grievance, Capability, and Attendance.

To ensure the provision of employee relations data that underpin local management of employment issues and Trust-wide understanding of trends and key issues.

To advise HR colleagues relating to employment law matters. To proactively identify policy development opportunities and work in conjunction with the HR and Policy Team to develop Trust policy and procedure.
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to our award-winning Wellbeing services
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

To deliver a credible customer focused service to managers and colleagues, based on good quality of advice, approachability, flexibility and responsiveness.



Develop effective communication and education materials for employees; ensuring the delivery of timely and accurate information to employees.



Contribute to the ongoing improvement of the HR Directorate ensuring that relevant legislation and national guidelines are applied consistently; identifying improvements that can be made to procedures used.



Contribute to the improvement of the ER Team and ensure that all duties are carried out in an organised and effective manner.



Highlight areas where service improvements could be made in own/team roles.



Keep updated with employment law issues and forthcoming legislation including identifying and rectifying any impact on the business and organisation wide policies and procedures.



To maintain close liaison with the Occupational Health and Wellbeing Department and work with line managers to ensure that any delays or issues with sickness absence aligned to cases are raised and actions are put in place to rectify problems in a timely manner.



Ensure HR Business Partners and relevant managers and stakeholders are kept abreast of progress with cases.



*Keen to hear from NHS colleagues who wish to take this as a secondment opportunity.


This advert closes on Tuesday 10 Sep 2024

Proud member of the Disability Confident employer scheme

We are seeking a dedicated Head of Health and Safety to be responsible for developing and implementing robust health and safety strategies to protect our customers and staff. This post is based in our Head Office in Islington.

If you have a strong track record in health and safety and a commitment to making a positive impact, we encourage you to apply.

£68,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

As part of the application process, please send a personal statement matching your skills and experience to the role

Want to feel like you're part of one team? You'll feel at home here.

This strategic role is responsible for leading and managing the organisation's health and safety function, ensuring compliance with all relevant legislation and best practices. The successful candidate will provide expert guidance and support to all departments and services on occupational health, safety and welfare whilst fostering a strong health and safety culture.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Health & Safety Leadership and Strategy

In partnership with the Director of Practice Development, Quality and Safeguarding and Executive set and ensure delivery of the business plan for Health and Safety
To assist the Leadership team in the development of a safety culture that is positive, results orientated, and customer focused, and which achieves the integration of health and safety into day-to-day management
To anticipate new legislation, new developments and innovation in health and safety, and review the organisations strategies, policies, guidelines and working practices, in line with these changes
To act as the statutory competent person by providing reports, making recommendations and providing sufficient information to the Leadership team and Board, so they are able to carry out their statutory health and safety responsibilities
To present to the Board, all health and safety new and amended policy, strategies and processes having significant impact upon staff working conditions
To manage the corporate and health and safety advisory service; to design, develop and promote corporate and departmental safety management systems, monitoring systems, policies, procedures and guidelines in consultation with managers and safety representatives; provide support and guidance to corporate and departmental management teams in implementing their responsibilities

For the full job desription please see our website.

About you:

Proven experience of providing health and safety advice and support with a multi-site environment at a senior level.
Ability to operate at both strategic and operational level.
Ability to understand, interpret and advise on health and safety related legislation, regulations and best practice.
Ability to conduct investigations and produce reports relating to serious health and safety related incidents.
Must be able to show attention to detail.
Able to prioritise and work under pressure.

For the full job description please see our website

What you'll bring:

Essential:

Experience

Chartered Member of Institute of Occupational Safety and Health (IOSH) qualification - or working towards.

In-depth experience in advising on a broad spectrum of occupational health, safety and welfare matters in housing/care / regulated organisations

Experience leading and managing people and health and safety related resources

Management of processes and systems (e.g. DSE assessment).

For the full job description please see our website.

Desirable:

Working knowledge of H&S related regulation in relation to CQC and OFSTED requirements

Relevant training or qualifications including NEBOSH Certificate in Fire Safety, Asbestos P405, Legionella Management.

Reporting to Boards and Scrutiny panels

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see attached job description and person specification for main duties and responsibilities of the role.

Job Advertisement: Housing Resettlement Operations Manager - Crawley

Position: Housing Resettlement Operations Manager (Temporary, 3-Month Contract with Potential Extension)
Location: Town Hall, Crawley (Hybrid Role with a 2/3 Day Split; Service Needs May Require More Office Time)
Hours of Work: 37 hours per week
Rate: £35 LTD per hour

Expected Duration: 3 months - most likely to be extended.
Requirements: Basic DBS, Two Employment References, Face-to-Face Interview

Job Description:
We are seeking a senior Housing Resettlement Operations Manager to oversee our housing and wider corporate response to the resettlement of former asylum seekers granted leave to remain and individuals of Chagossian descent granted British citizenship. This is a temporary role with an initial contract of three months, with a strong likelihood of extension. The successful candidate will play a crucial role in helping these individuals settle in and around Crawley.

Key Responsibilities:

• Unified Approach and Statutory Compliance:
  • Ensure a unified approach that meets the statutory duties.
  • Foster effective partnerships with other statutory agencies and the voluntary sector to address broader needs.
• Workflow Management:
  • Manage and coordinate the assessment and processing workflow for individuals seeking housing assistance.
  • Lead a team to effectively deploy available resources.
• Temporary Accommodation and Housing Procurement:
  • Oversee the procurement of temporary accommodation and private sector housing options to meet the needs of resettling individuals.
• Leadership and Collaboration:
  • Demonstrate a collaborative leadership style, working closely with various stakeholders to achieve common goals.
  • Generate and implement creative solutions to address housing and resettlement challenges.

Qualifications and Experience:

• Extensive knowledge of homelessness legislation and service delivery.
• Proven experience in temporary accommodation procurement.
• A strong track record of leadership and management in a complex environment.
• Effective communication and interpersonal skills to work with a diverse range of stakeholders.

NO SPONSORSHIP

If you are resident in the UK, eligible to work without restriction and do not need sponsorship, we would love to hear from you.

Benefits

Excellent ongoing training from day one and throughout your career.
Enhanced pay for working Christmas, Boxing Day, and New Year’s Day
Enhanced overtime rates
Excellent Induction and regular formal supervision with your line manager
When working a full shift, meals are free

The role is to support and assist the Home Manager in all aspects of the day-to-day running of the home, assessing staff performance and the quality of the care delivered. Guiding and inspiring team members to make a positive difference to service users' lives and ensuring that dignity, respect, and inclusion is at the centre of practice.

We aim to support the people that live with us to do so as independently as possible. Providing great training opportunities for our staff to ensure they have all the skills that they need to assist the lovely people that we look after, to live a safe, structured, and fulfilled lifestyle.

Paddock is a Residential Care Service for 6 adults with learning disabilities, mental Health, and associated conditions, who receive support from our friendly kind staff team. We would love you to join the team

We are a large Care company that still manages to maintain that warm family feel, with great support networks to include regular supervision, coaching, and mentoring for our staff. We keep our homes small for that personal touch and to ensure a person-centered approach for each person that lives with us. We encourage feedback from staff to allow us to continue to grow as a care company and remain connected with the staff who provide the hands-on care that we provide.

The staff team are an established team all bringing their own qualities and ideas to enhance the service.

The Assistant Manager must be able to demonstrate the competency requirements of a Senior Care Worker with a minimum of an NVQ/QCF level 3 in Health & Social Care and be prepared to act on behalf of the Registered Manager in their absence and be willing to study towards a level 4/5 Diploma.

This position is full-time (37.5 hrs) and involves working on a rota pattern.

An enhanced DBS is a requirement of the position.'

Driving an advantage but not essential

Permanent: Full time 37.5 hours

Band 7

Location- Crawley HQ

Interview date: Wednesday 26th June



We have an exciting job opportunity for an Executive Office Manager to join the CEO's Private Office. This role requires an individual with positive attitudes in line with our Trust values and behaviours, excellent attention to detail, highly organised and a skilled communicator. The successful applicant will have excellent interpersonal skills and a solution focused approach to problem solving.

The Chief Executive office is the public face of South East Coast Ambulance Trust and sets the tone and quality of the interface within and outside the organisation. It also supports the Chief Executive in undertaking the leadership of the organisation, performing a wide range of complex tasks, ensuring the safe and secure corporate management of the organisation and the best use of their time.

The Executive Office Manager has a vital and unique role at the Trust. This role holder will provide support to the Chief of Staff and under their direction ensure the Executive Office operates in an agile fashion, effectively and efficiently with complete confidentiality and discretion.

In this role you will:
• Provide oversight and ensure transparency of area and range of initiatives/workstreams aligned to the CEO Trust’s strategic objectives
• Establish and maintain appropriate systems to provide accurate management information including co-ordination and collation of all performance data for the Executive team (e.g. appraisals, training etc) and working with the EA to ensure Asana on a regular basis
• To contribute to the budget/finances of the Executive Office by advising on expenditure, cost savings, and monitoring of relevant budgets, deputising for the Chief of Staff in periods of absence.
• To support the Chief of Staff to provide oversight of the work of the office and provide additional support to the CEO where necessary, particularly regarding more complex correspondence and the co-ordination of briefing and information flows
• Annual progression within pay band
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

We are looking for:

Ideal candidate will have a strong administration/business background, have a strong work ethic, sense of accountability accompanied by an ability to work under pressure. You will have excellent communication and organisational skills and have experience of working in a senior administrative position.


This advert closes on Sunday 23 Jun 2024

Proud member of the Disability Confident employer scheme

Permanent: Full time 37.5 hours

Band 7

Location- Crawley HQ

Interview date: Wednesday 26th June



We have an exciting job opportunity for an Executive Office Manager to join the CEO's Private Office. This role requires an individual with positive attitudes in line with our Trust values and behaviours, excellent attention to detail, highly organised and a skilled communicator. The successful applicant will have excellent interpersonal skills and a solution focused approach to problem solving.

The Chief Executive office is the public face of South East Coast Ambulance Trust and sets the tone and quality of the interface within and outside the organisation. It also supports the Chief Executive in undertaking the leadership of the organisation, performing a wide range of complex tasks, ensuring the safe and secure corporate management of the organisation and the best use of their time.

The Executive Office Manager has a vital and unique role at the Trust. This role holder will provide support to the Chief of Staff and under their direction ensure the Executive Office operates in an agile fashion, effectively and efficiently with complete confidentiality and discretion.

In this role you will:
• Provide oversight and ensure transparency of area and range of initiatives/workstreams aligned to the CEO Trust’s strategic objectives
• Establish and maintain appropriate systems to provide accurate management information including co-ordination and collation of all performance data for the Executive team (e.g. appraisals, training etc) and working with the EA to ensure Asana on a regular basis
• To contribute to the budget/finances of the Executive Office by advising on expenditure, cost savings, and monitoring of relevant budgets, deputising for the Chief of Staff in periods of absence.
• To support the Chief of Staff to provide oversight of the work of the office and provide additional support to the CEO where necessary, particularly regarding more complex correspondence and the co-ordination of briefing and information flows
• Annual progression within pay band
• NHS employees will be eligible to join the NHS Pension Scheme
• A minimum 27 days' holiday each year, increasing with service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

We are looking for:

Ideal candidate will have a strong administration/business background, have a strong work ethic, sense of accountability accompanied by an ability to work under pressure. You will have excellent communication and organisational skills and have experience of working in a senior administrative position.


This advert closes on Sunday 23 Jun 2024

Proud member of the Disability Confident employer scheme

See attached job description and person specification for detailed responsibilities. These include: PATIENT AND CLIENT CARE Provide a highly specialist clinical service in the treatment of veterans mental health including initial assessments and managing an agreed caseload in accordance with Op Courage service performance guidelines and the Op Courage NHSE Service Specification. Provide evidence-based treatments based on a collaborative/ MDT formulation of the clients difficulties. Evaluate and review treatment at appropriate intervals using both clients' reports and validated standardised measurement tools. Ensure all clients receive appropriate follow-up. Provide clinical supervision to the nursing staff and student nurses to comply with professional standards. Provide a consultation service for other professionals in both primary and secondary care with regard to the suitability of referrals. Develop and deliver group interventions appropriate to client presentation. Take a leading role in the process of assessment and triage, including acting as a point of reference for junior staff regarding triage decisions. COMMUNICATION AND RELATIONSHIPS: Maintain effective communications within and external to the Op Courage service, and across the partnership agencies and organisations. Contribute clinical leadership and specialist knowledge to the Op Courage referral management process and meetings. Provide clinical leadership within area team and/or area of specialist expertise to all clinical staff. Contribute to the regular service/ team business and clinical meetings. Develop and maintain effective communication and liaison with GPs/primary care/secondary care services and colleagues in Sussex Partnership NHS Foundation Trust and other relevant services across the South East. Represent and promote all aspects of the Op Courage service, both locally and regionally.

We're looking for a Voids and Project Manager to join our Landlord Services team in located at our Head Office currently located in Westminster and moving to Caledonian Road this year.

£40,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Overall Purpose

Voids - Each year, Look Ahead collects c£21m of rent and service charge from the c3,000 units of property that we own and manage. This amount represents roughly a third of Look Ahead's annual income and therefore it is essential for us to maximise occupancy rates within our properties.

This is a varied opportunity that will see you managing the completion of all void works and ensuring that all properties are let within our Corporate deadlines. Look Ahead manages approx. 1500 units on other landlord's behalf, of which there are approx. 35. You will therefore have strong organisational skills and have the ability to build rapport with our landlords. We also operate across London and the Home counties, and the successful candidate will need to familiarise themselves with our stock quickly and establish effective working relationships with the teams on the ground.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

To promote the concept of enabling customers to make best use of the housing options available to them including social and private lettings.
To work closely with Operational colleagues to ensure that void properties are let within Corporate timeframes.
To oversee the temporary accommodation services and private lettings service and to ensure that the appropriate standards are maintained.
To plan and co-ordinate all re-housing activity and liaise with the Void team.
To ensure all lettings are made in accordance with legislation.
To train and regularly update the training of existing, new and temporary staff, in procedures relating to void management and lettings.
To draft and present reports as requested.
To record all actions, communication requests and received documentation relating to customers promptly on the computerised system.
Undertake regular checks on the information held on the system to ensure that all records are accurately held and allocations are given the correct priority.
To support the Head of Housing in shaping the successful delivery of projects, simple and complex, ensuring good governance and methodology is adhered to throughout the project lifecycle whilst working to embed a culture of continuous improvement.
To support the Head of Housing in leading the delivery of projects ensuring they are comprehensively planned, realistic, efficiently resourced and deliver agreed benefits. Ensure that project activity is integrated, and dependencies identified, understood and managed.
To create and maintain project documentation throughout the lifecycle of the project including Gantt charts, Project Cost records, Highlight Reports, SLT project updates.

for the full list please see our website

About you:

Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.

Essential:

Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.

Desirable:

Ability to make difficult judgements.
Able to negotiate with other managers internally and externally to achieve operational objectives.
Ability to be professional at all times when dealing with colleagues, internal and external stakeholders.
Excellent team player who can work flexibly to meet business requirements.
Experience of full project lifecycle and ability to demonstrate successful management of business and technical projects in a dynamic business
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Education, Training and Development Programme Delivery Manager
• Band 8a, NHS Agenda for Change £50,952 - £57,349 per annum
• 2 year secondment/fixed term
• Crawley (To be discussed with successful candidate) will be expected to travel across the whole Trust geographical footprint

The ETD Delivery Manager is a senior role responsible for managing the day to day delivering of the ETD programme training courses within SECAmb, ensuring the successful delivery of programme ( such as, employee development, learning, experience, and emphasise on SECAmb’s commitment to fostering a culture of continuous self-improvement.) through the provision of expert project management guidance, support and assurance to Executive decision makers and senior stakeholders.



The post-holder will have responsibility for this complex programme and will be expected to lead the day-to-day management of this 24-month workstream.

The Delivery Manager will initially work to implement Phase 1 of the Programme, which includes all the legal, contractual and Trust training for all staff and clinical staff staring in April 2024.

This will then grow to include the development and launching of a comprehensive training cycle for the entire Trust to includeManagement, Command and Corporatetraining by April 2025.

This stage will also include thereview of the current learning systemsto improve compliance and tracking, ensuring consistency of approach in how this programme is delivered within these all departments across the Organisation.



If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post.

Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.



The Delivery Manager will be responsible for delivering the following objectives:-
• Ensure staff buy-in: Launch a Training Plan that aligns with the diverse needs and expectations of the Trust by engaging and involving employees in all stages of the project, from brainstorming to decision-making.
• Provide assurance:Deliver a comprehensive training programme which will provide assurance that employees possess all the necessary skills for delivering high-quality patient care in line with the national statutory and mandatory standards.
• Link to corporate strategy: Identify areas of synergy and potential misalignment with the corporate strategy to ensure that the training programme directly contributes to the delivery of the Trust’s corporate objectives.

Please refer to Job Description for full list of responsibilities.


This advert closes on Wednesday 17 Apr 2024

Proud member of the Disability Confident employer scheme

We're looking for an Agency & Partnership Manager to join our Landlord Services team located at our Head Office at Caledonian Road.

£55,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Look Ahead currently manages approx. 1,500 units on behalf of other landlords. The organisation typically enters into housing management agreements and other deliver vehicles [e.g. leases], as part of a wider contract to deliver care and support service to Local Authority and Health commissioners.

Housing management agreements and leases place responsibilities on both the landlord and management agent to provide services to tenants and licences and ensure compliance across all associated legislation (landlord & tenant, statutory landlord compliance and health and safety). To ensure compliance, agreements set distinct responsibilities for setting and collecting rent and service charges and the arrangement for maintaining properties to agreed standards.

The Agency Partnerships Manager will be responsible for ensuring that Look Ahead operates efficiently and achieves full compliance in relation to our housing management agreements, leases and office licences. The post holder will also act as the main point of liaison for the different landlords (both social landlords and private rented sector) and also act as the main interface between the Landlord Services and New Business Teams in ensuring that new services coming over with housing management obligations are properly established and integrated into the service.

The Agency Partnerships Manager will monitor the financial performance of housing management agreements and will take a lead role in negotiating appropriate allowances with Landlords and ensuring the full costs of delivery, including dilapidations and handback arrangements are understood and factored into business planning/financial modelling.

Furthermore, the Agency Partnerships Manager will have a key role in ensuring that operational service understand their responsibilities and will ensure a structured approach to quality monitoring and that Look Ahead/ Landlords are fulfilling their obligations.

The right candidate for this role will have the ability to travel.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Management and Leadership Accountabilities
* Promote a culture that allows for service improvement whilst acting as a role model for Look Ahead's values and behaviours.
* Provide effective leadership to Agency Officer and wider operational colleagues.
* Ensure that all resources are utilised effectively and deliver best value when overseeing work in your area of responsibility.
* Develop positive relationships across the directorate and wider organisation and ensure approach is in alignment with the mission, vision, and strategic objectives.
* Perform any other duties as reasonably requested by your employer.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Essential:

* Broad knowledge and experience in a Housing and Support environment
* Proven management experience in Housing Management
* Excellent communication skills both written and verbal and a proven ability to influence senior stakeholders and customers
* Experience of working with other landlords or agencies

Desirable:

* Qualification in Housing Management
* Knowledge of commercial or Intermediate lettings

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.