WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Be expected to work autonomously in decision making forums. Be an integral member of the Inner London Childrens Management Team, playing a key role in contributing to the overall management of the service and will be expected to take on responsibilities in relation to this as directed by the Head of CYP and Family Services and the IEYS Operations Manager. To work in collaboration with the internal and external stakeholders in order to achieve improvements across childrens services. To ensure implementation of service redesign and service transformation programme.

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.

SCOPE OF RESPONSIBILITY:

• To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met

• To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved

• To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets

• Manage Both Direct and Indirect staff and ensure performance is monitored

• Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto date

PURPOSE OF THE POSITION & ESSENTIAL JOB FUNCTIONS

• To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives

• Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM

• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation

• Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration

• To undertake departmental/resource planning and delivery against these plans

• To provide the required operational information and to ensure that departmental systems/reports are maintained

• To deal with any disciplinary/grievance matters in line with Company procedures

• To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations

• To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions

• To build rapport, develop trust and respect from both internal and external customers

• To provide daily/weekly operational reports and status updates and review as required

• To ensure the timely investigation and resolution of operational and Health and Safety issues

• To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process

• To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning

• To undertake such duties as may be reasonably required for the effective operation of the function

• To contribute towards the continuous improvement of processes/methods and operating practices within the department

• Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.

BASIC QUALIFICATIONS

Education:

• A formal qualification in the repair and servicing of road vehicles

Experience:

• Minimum of 5 years in depth experience of operational procedures and standards.
• Experience of Process Review & Implementation.
• Experience of people management and leadership within a professional business environment
• Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness."
• Working knowledge of Disciplinary and Grievance procedures
• Has practical understanding of using information technology and systems
• Experience of the management of Health and Safety
• Experience of managing Key Performance Indicators and finances
• Experience of establishing and building positive and effective customer relationships.

Knowledge and Skills:

• Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
• Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken.
• Is an effective time planner with the ability to balance workloads and work to set deadlines.
• Can demonstrate commercial awareness and understands the contractual operating environment.
• Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook
• Is able to communicate effectively, both verbally and in writing.
• Can demonstrate sound planning and control skills in order to achieve KPI's as well as developing the operation to achieve
• Is able to appropriately report at operational status review meetings

ADDITIONAL LOCAL NEEDS

• To support local operations as and when required

Customer Team Leader
Location: The Co-operative Food, 61 Lower Addiscombe Road, Croydon, CR0 6PQ
Pay: £13.32 per hour plus including London allowance
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Based in Croydon/Orpington with remote working

We Put People First so you can Deliver Outstanding Service

Our Chequers division are searching for a Business Support Manager to work closely with the operational management team. You will have line management responsibility of a team including helpdesk and bulk waste administrators, providing proactive, timely and appropriate business support to the department.

Do you have management experience? Are you confident communicating with all levels of stakeholders?

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.

As a Business Support Manager, you’ll be:

• Managing the Business Support inbox traffic and actioning requests
• Taking ownership of financials, budgets including P&L analysis and reporting
• Maintaining performance and other data trackers for regions, providing reports and analysis as required.
• Devising, implement, deliver and document new business processes.
• Managing and administering fleet processes for region around company vehicles, company and pool drivers.
• Providing general admin support to your region, including stationery ordering, courier bookings, obtaining quotes and making purchases, booking travel and accommodation where required.

As a Business Support Manager, you’ll have:

• Proficiency in the use of Microsoft Office, particularly PowerPoint and Excel
• Ability to communicate well both in writing (emails, letters, presentations, and data reporting) and verbally (calls, meetings, presentations, Teams).
• Ability to identify problems and make decisions, demonstrate initiative, and influence change in a fast-paced environment.
• Appropriate professional, friendly and accessible relationships with colleagues from Partner regions and support services.
• A “investigative” and “can do” approach and attitude to all tasks.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..

Keywords:

Business Support Manager, Administration, Croydon, Orpington

WE ARE CURRENTLY HIRING FOR A REGISTERED MANAGER TO OPEN ELMWOOD LODGE, A 45 BEDDED MENTAL HEALTH CARE HOME IN THE CROYDON AREA!

Bramley Health are a specialist health and social care provider based in the South East of the UK. Following sustained success throughout the Bramley Group in 2023, we are going through an exciting period of growth and are now getting ready to open a brand new care home early to mid 2024.

The home will focus on supporting 45 males with neuro degenerative conditions, mental health diagnosis, acquired brain injury presentations and varying degrees of physical disabilities.

As a Registered Manager, you embody the culture and values of the business, and lead from the front. You will manage all aspects of the Homes daily operation, ensuring that the highest possible standard of care is provided in accordance with company policy and registration with the CQC.

Key responsibilities of the Registered Manager role will include:

o Creating a strong reliable team, train, supervise, appraise and line manage all staff for the service.
o Oversight of the nursing and support worker rotas
o To be knowledgeable with the mental health act
o To be knowledgeable with the main provisions of the health and safety at work, and the COSHH regulations ensuring that all staff adhere to the policies and procedures accordingly.
o Ensuring CQC requirements are upheld at all times
o Monitor the day to day care of all service users in the service
o Effectively coordinate service users' reviews
o Ensuring medication is administered as prescribed and that it is reviewed at appropriate intervals by medical staff
o Being available for on call/out of hours.


ABOUT YOU, THE SUCCESSFUL REGISTERED MANAGER

o Experience running similar services
o Experience achieving CQC rating of good or higher
o Ability to assess, plan, implement and evaluate care using evidence based approaches.
o Ability to prioritise workload and delegate where possible
o Ability to supervise, teach and mentor qualified and unqualified staff
o Knowledge of risk assessment and risk management
o Excellent communication (both written and verbal)
o (Desirable) Current NMC registration


REWARDS AND BENEFITS

We take pride in a collaborative and supportive working environment, as a growing business there are real opportunities for career growth and development. We also have a range of benefits through our employee benefits scheme, this will include:

o Compliance related bonus
o Company pension scheme
o Discounts at major supermarkets,
o Discounts at high street stores,
o Discounts at restaurants
o Discounts at cinemas
o So much more!


If you feel suitable for the Registered Manager post then please apply now!

Albany Lodge Croydon CR02BZ

Team Leaders

Full time hours Days and Night shifts

Hourly pay rate £12.00

Only applications with the right to work in the UK may apply to this role

We are actively recruiting for Team Leaders at Albany Lodge in Croydon

Rewards and Benefits:

Career Development and personal growth

• Ongoing personal and professional development programme
• Opportunity to work with the most advanced electronic care planning system
• Online learning resources
• Fully funded apprenticeships
• Career progression and promotion opportunities

Health & wellbeing

• Mental health support via our Employee Assistance Programme - a free and totally confidential health & wellbeing resource, offering a personalised programme that suits YOU

Money

• £250 Welcome bonus - paid upon successful completion of probation
• Employee Benefits Scheme - saving you money from thousands of exclusive deals and discounts for your favourite brands across different categories, including groceries, holidays, fashion, electronics and more
• Car Scheme - enjoy the experience of driving a brand new car

And some more perks

• Long Service Awards - celebrating our loyal employees
• Company Recognition Awards for outstanding performance
• Free hot meals at work
• Free uniform
• Free car parking

JOB PURPOSE

The Team Leader role has designated responsibility via the Home Manager and Deputy Manager to ensure the smooth operational running of the home .You will act in a manner reflective of the management requirements in the home and support staff, residents, and relatives.

As a Team Leader you should have a 'hands on approach', and work as part of the care team as well as carry out specified management duties. The role will include the expectation to carry out additional duties directed by the home management which may carry a higher level of responsibility and accountability. The team leaders will be expected to support the carers in the home to deliver high-quality person-centred care.

The role of Team Leader is one of sufficient responsibility to be equivalent to a NVQ Level 3 or commensurate experience.

The role involves working at weekends to monitor service quality on a 7-day-a-week basis.



Responsibilities:

• To ensure that the home is run in a manner that reflects the requirements of Future Care Group Policies and Procedures and ensures that all requirements under the Health and Social Care Act 2022 are met. This is maintained by close working and liaison with the Home Manager, management team and external partners.
• Ensure all required documentation needed to efficiently run the home is passed to the Administration Manager and Home Manager in a timely and efficient manner.
• To ensure that Care records remains accurate, up to date and relevant, including the care planning reviews that must be inclusive of residents and or representative.
• Compile reports and pass them to the Home Manager as directed.
• Staff Training, Appraisal and Supervisions are carried out as requested by the Home Manager.
• To take part in the induction of new staff, mentoring (buddy system) and identification of training needs for all staff in the home.
• To ensure that the Safe Administration of Medications for the residents of the home is carried out in accordance with procedure and Government Guidelines at all times.
• Working with the most up to date/state of the art care home IT technologies

The ideal candidate for the role will have:

• A caring and compassionate nature.
• Willingness to learn.
• Enjoy a challenging role that would be rewarding and satisfying.
• Care experience
• NVQ Level 3 in Health and Social Care
• Experience of working with residents with Dementia is desirable

INDHP

Proud member of the Disability Confident employer scheme