Total 33 Manager level Customer Service job vacancies in Blaenau Gwent, Wales

Options Autism are hiring a Support Worker in the Flintshire region!

Role: Team Leader - Days

Salary: £30,677.92 per annum

Hours: Full-time, Permanent (43 hours per week, 12 hour shifts)

Location: Holywell, Flintshire, North Wales

How we reward you

We want our occupants to have the best support possible, and therefore you’ll receive an exceptional rewards package including:

Basic Salary: £30,677.92 per annum
Earn £1,000 by Referring a Friend!
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more!
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
The Opportunity

Our next Team Leader will be somebody who has

Hold or willingness to work toward Level 2 Diploma in Health & Social Care (or equivalent)
Effective leadership skills
Ability to motivate a team and individuals
Effective communication skills, verbal and written
Good organisational and time management skills
A big heart and passion to make a difference to the occupants’ lives.
Patience, resilience, and calmness.
The Location

Options Autism are recruiting for an Adult Days Team Leader to join our team at Options Llys-y-delyn.

Our accommodation provides high quality support for adults with autism, complex needs and/or learning disabilities. This would be an ideal role for those interested in supporting adults with varied and complex needs.

We are based in Denbighshire and are within commutable distance of St Asaph, Prestatyn, Rhyl and surrounding villages and towns.

We are part of Options Autism and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. We welcome staff who share our commitment to help Adults experience better days and better lives. Through ongoing development and training, we ensure our staff are well prepared for their jobs and given every opportunity to extend their skills.

Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly.

How to Apply

Click Apply and follow the on-screen instructions
Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!
Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

#1

Job description

Contact Centre Manager Up to £35,000 basic plus monthly bonus (OTE £50/60k)

Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up…

This is the chance for you to be a leader of what is already a hugely successful sales team. Last month alone this team achieved a group sales record.

so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us? Your sole focus is to look after and development the team:

Completing 1-2-1’s with each team member and regular meetings
Dealing with escalations from customers if it goes to manager level
Spot checking customer calls to ensure the team are putting them on the correct plans
Search for new ways to improve team performance
Managing the dialler and calls setting realistic targets and KPIs
Incentivise the team, issuing out prizes, and getting involved with wall of fame every month We want someone who is driven by numbers, targets and team performance, someone who is diligent, enthusiastic, assertive, and creative. Our working environment is truly brilliant, every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important. Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can achieve in our business…
OTE up to £60,000 Uncapped
Free breakfast in our on-site restaurant every morning
You do not need to work any weekends
Freebies given out on the floors regularly for all staff members
Access to Perkbox discounts for retail stores and restaurants
Subsidised lunches for just £2 per day
Early finish Fridays 3pm If sales have been your bread and butter, get in touch today for more information.

Many thanks,


Job Types: Full-time, Permanent

Schedule:

Monday to Friday
No weekends




Supplemental pay types:

Commission pay
Performance bonus




Work Location: In person

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is a management role within the National Probation Service (NPS).

The job holder will be responsible for managing an Approved Premises (AP). They will manage the practice of AP staff within the designated site and ensure the effective

management of risk posed by resident offenders.

Summary

The jobholder will manage the efficient and effective operation of the AP. They will supervise AP staff to ensure compliance with NPS strategy for use of AP. They will create and maintain a safe environment ensuring the safety of staff, residents, the public and the premises. They will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

The AP Manager will be expected to participate in an out-of-hours standby duty rota.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high risk customers. You will support and guide your team to help equip everyone with the tools to be successful. You will also attend Customer meetings, understand expectations and create / manage an execution plan. This is a hands on role, responding to our customers and working to a fast resolution.

What you’ll do:

• Create and maintain training documentation for both customers and staff
• Conduct regular training sessions with your team, along with QA audits
• Proficient in excel and reporting
• Use data to guide your decisions and actions
• Ensure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customer
• Monitor workload and make sure this is evenly distributed
• Escalations - you will be great at de-escalating a situation and committed to getting a fast resolution
• Collaborate and engage with key stakeholders to achieve the best outcomes for the customer

Qualifications and Skills:

• You are a strong and confident leader, who works for their team
• Customer Obsessed - Leading by the front, with a sense of urgency
• You challenge the status quo and are solution focused
• Exceptional time management and organisational skills, able to prioritise and delegate tasks
• Strong communicator, who is able to listen, adapt and communicate effectively
• Driven and adaptable

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Care Home Manager
Newtown, Powys
Up to £45,460
Hours: 37.5

I am looking for a special person to manage a friendly 40 bedded care home situated in a pleasant residential area of Newtown conveniently close to a local bus route, with shops nearby.
The relaxed environment means residents feel right at home and the surrounding gardens are beautifully kept, with wheelchair access throughout as well as a pretty courtyard and patio.
This job will involve:
• Using leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
• Managing the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy
• Providing improvement, independence and choice for Service Users
• Complying with all regulatory and legislative requirements at all times
For this great post you must have:
• NVQ/QCF Level 5 in Leadership and Management in Health and Social Care (or equivalent) (or be working towards this)
• Registration with CIW and be aware of Welsh legislation
• Previous experience of managing or working as a deputy in a care home for older people
• A caring and compassionate nature
The Company offers a great range of benefits, including:

• Excellent Career Opportunities
• GP online - providing around the clock GP consultation via an interactive app
• Over the last 12 months employees have received over £1000 each in tax free bonuses!
• Paid annual leave 35 days per year (based on hours) inclusive of bank holidays
• Company Sick Pay
• Free Uniform
• Discounted Homemade Meals while on Shift
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Holiday discounts
• Online benefits and cashback rewards
• Employee Assistance Programme
• NMC Registration Paid

For more information on this role, which is a great opportunity to work for one of the biggest care companies in the UK who offer a great benefits package, please call Elite on 01604 879345.

Proud member of the Disability Confident employer scheme

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.

We are looking for a Branch Manager to successfully run our Wrexham Branch (LL11), where we offer:

- Great Salary + Performance based Bonus Scheme
- Company car + Fuel Card, Laptop & Mobile provided
- Contracted to 40 hours per week
- Monday to Friday – shifts between 07:00 – 17:00
- 33 days annual leave (including bank holidays) – plus more for long service
- Competitive enhanced family leave benefits
- Agile working opportunities
- Extensive Learning and Development opportunities from day 1
- Opportunity to Buy and Sell annual leave
- An additional day's holiday for your birthday after completing one year of service
- Free virtual GP service, accessible 24/7
- A comprehensive health and wellbeing support programme
- Fantastic rewards for long service key milestones
- Access to many great discounts at top High Street stores and entertainment
- Staff discount on our webshop!


As a Branch Manager, you will manage the day-to-day operation, drive exceptional customer service to our customers to ensure repeat sales and provide training & coaching with the Internal sales team and branch assistants to ensure service level targets are consistently achieved.

As a Branch Manager, you will ideally have previous management experience within a wholesale environment, have a fresh and innovative approach to sales and attracting new customers to keep, increase and drive branch sales to ensure daily/weekly targets are exceeded.

Branch Manager – Background, Experience & attributes needed:

- Full UK driving license is essential
- Experience of commercially managing a business unit / branch within the industrial supplies sector is essential
- To have had experience of working under pressure in a fast-paced role, whilst maintaining a consistent eye for detail
- An ability to embrace change and new technologies
- Excellent interpersonal skills with the ability to influence across a cross functional team to deliver target performance
- Intermediate IT skills (i.e. Outlook, Excel, PowerPoint)


PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

Suitable for: Branch manager, assistant managers, team leader, trade counter manager, Internal sales person, sales manager, account manager, store manager, trade manager, business development executive

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.

Proud member of the Disability Confident employer scheme

The Supply Service are recruiting for a Human Resources Manager on behalf of a client based in Wrexham.

Full time / Part time hours available
Maternity Contract - September 2024 - July 2025
Experience within the sector is not required as skills are transferable

Our client are a vibrant childcare company that provides education & care to children and young people between the ages of 7 years & 18 years. They believe all children and young people have the right to a voice and the opportunity to create the best future for themselves. Regardless of the difficulties they have endured and continue to endure, they deserve quality care and education that will equip them to make choices that change their lives for the better. Full specialist training, support and continued personal development is available.

Responsibilities include:

To work corporately, collaboratively and in keeping with the ethos of the company.
Working as part of the Business Team, to ensure the Company complies with Employment Legislation and to deliver a robust, consistent HR function across all departments.
To lead and manage the efficient and effective operational provision of the HR service within the Company.
To provide professional HR consultancy support and advice to the Executive, Senior Leadership Teams, Managers and Administrators
To provide line management support to those undertaking HR functions, including the provision of guidance and training on all HR related matters.
To maintain an up-to-date knowledge of employment legislation and regulatory matters.
To ensure compliance with employment legislation, Company policies and procedures.
Work proactively to prevent matters, wherever possible, escalating to formal process.
To ensure compliance with equality legislation, advising on measures to address inconsistencies to minimise the risk of the Company’s exposure to litigation and employment tribunal claims.
To keep Senior Managers informed of relevant HR issues, preparing, and presenting HR reports, as required
To manage recruitment processes, adhereing to Safer Recruitment guidelines
This is a great opportunity to build a career in the education & care industry and make a real difference to the lives of young people.

Benefits:

Relaced working environment
Flexible / remote working available - promoting work-life balance
Company events
Company pension
On-site parking
Referral programme

Successful applicants are required to attend an interview, complete safeguarding training & must undertake a full enhanced DBS check.

About us
Following significant investment into Children and Young People Services, we have further resourced our teams and enhanced our services for children in need of care and support.

We now have two well-resourced Family Support Teams dedicated to working in partnership with families to achieve best outcomes.

We are also developing our services to support our bespoke strength-based approach ‘Building on Strengths’. This approach recognises the expertise of our children, families and workers, and put relationships at the heart of everything we do.

Joining our expanded service, you will be part of an Authority that is resourceful and resilient, committed to improvement and keen to embrace new ideas. Building on widely acknowledged strengths, you will be supported by an able and committed team who have a proven capacity for good service delivery.

You can expect warmth and high levels of support from a committed workforce and an Authority where wellbeing and development are central to our work.



About the role
Pay Details: Grade 10 SCP 36 - 39 £49,428 - £52,420 + £5000 enhancement

Hours of Work / Working Pattern: 37 hours Monday to Friday

Main Place of Work: Dock Office, Barry / Agile Working



An annual enhancement of £5,000 is paid for this post.



Description:



To provide a social work service to children, young people and their families / carers, in line with the relevant legislation, guidance, regulations and national standards. To supervise social work staff in their direct social work practice. To deputise for the Team Manager in their absence.





About you
You will need:

To be a qualified and registered Social Worker.
Experience of statutory social work with children, young people and their families.
Knowledge of the principles of the Childrens Act 1989 and the Social Services and Wellbeing (Wales) Act 2014.
Experience of using the Wales Safeguarding Procedures.
An ability to negotiate effectively.
A commitment to partnership working.

Proud member of the Disability Confident employer scheme

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.

HEAD OF CUSTOMER SERVICE
CARDIFF AREA
£60,000-70,000 + BONUS + BENEFITS

Our client, a market leader in their field, are looking for a Head of Customer Service to join their fast-paced and rapidly growing team. As a Head of Customer Service , you will lead the customer support function globally.

Your usual hours will be from 9am to 5:30pm however there will be a requirement to support global teams out of hours as well as some travel.

BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.


RESPONSIBILITIES
As a Head of Customer Service , you will be:
· Responsible for performance and maintenance of the customer service activities
· Responsible for delivering SLA and quality targets through an omnichannel approach.
· Running teams in all Geographical locations.
· Leading continuous improvement initiatives with the goal of improving both customer and employee experience
· Act as the voice of the customer, helping shape business decisions and processes to services and reduce costs.
· Driving customer feedback to collect demonstrable data to help the business make key decisions on products and services
· Utilising current technology to improve customer and employee experience, as well as seek out new technology to support improvement
· Coordinating with various other departments to facilitate problem resolution, and promote customer satisfaction.
· Supporting and managing third party suppliers globally to deliver exceptional service


WHAT YOU NEED
To be considered for the role of Head of Customer Service , you will need:
· Strong leadership skills with experience in managing fast paced support / call centre environments
· A keen eye for improving processes to make the customer and employee experience better
· High energy and resiliency to solve daily challenges as well as plan for the future
· Experience of continuous improvement activities and a key focus on the development of teams.
· Excellent communication skills

NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Head of Customer Service , then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!

***37 Hours a week***
**Cardiff Council***

Cardiff are recruiting a Business Support Manager to work across our Childrens Services Social Work Teams to help with the supervision of staff.
This post will be office based in one of our offices in Fairwater.

The Business Support Manager role, plays a key part in supporting the North Locality Social Work, Unaccompanied Asylum Seeker and Personal Adviser teams in safeguarding and promoting the wellbeing of children, young people and their families.

WHAT WE ARE LOOKING FOR FROM YOU

You must be able to work flexibly and adaptably to changing priorities.

You will have excellent verbal and written communication skills and be experienced in working to agreed standards and deadlines.

You must be able to work on your own initiative and as part of a team.

Experience in maintaining databases and experience in working with figures is advantageous.

A positive and customer focused attitude is essential, as is an understanding of staff motivation and support.

You will hold regular team meetings and one to one supervision with staff.

Enhanced DBS essential