• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

We have an opportunity for a dynamic and dedicated individual to take on the role of ward manager at Ramsey Unit. This busy 15 bedded mix sex dementia ward is located in Barrow, Cumbria.

The post holder will offer clinical leadership and be responsible for the delivery of patient care, managing all aspects of clinical standards and professional practice. We are seeking an individual who is empathic, caring and motivated with a real passion to improve the lives of our patients. This challenging but incredibly rewarding role will require you to have a high level of resilience and posses excellent verbal and written communication skills.

At LSCFT we will support you in your personal and career development. You will have access to lifelong learning with a great range of training opportunities including a comprehensive preceptorship, leadership and coaching.

Staff wellbeing is important to us and that’s why we have our 24/7 Employee Assistance Programme, along with our Resilience Hub offering wellbeing support covering emotional, psychological and financial issues. We also offer flexible working options. We are looking for full time post but reduced hours will also be considered and can be discussed prior to, or within interview.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the Job Description and Person Specification for more information about this role.


This advert closes on Wednesday 6 Nov 2024

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Regional Business Manager (Acute) – Field-based Role (Southwest)

Are you a pro-active and dynamic individual seeking to develop your career in Sales within an organisation where the work you do will really make a difference?

To be successful in this role it is crucial that you are someone who looks to innovate and find different solutions, with strong business development skills and preferably experience selling equipment into the NHS and increasing market share. Ideally you will have a degree in a profession allied to business or medicine alongside a certificate in marketing/sales management.

For this position we require you to be ABPI qualified with a detailed understanding of its practical application in a business environment. Alternatively, if you are not already qualified, we would look for you to complete this within 2 years of your start date.

This is a field-based role covering the Southwest, ideally you will be located in or around this area. A UK driving licence is essential for this role.

What does the role involve?

You will:

* Actively promote, generate and meet company sales targets across the entire product range, whilst achieving personal and company objectives.
* Liaise with Clinical Nurse Specialists on a regular basis to discuss territory/account activity, evaluations of products, latest therapy developments etc. which may have an impact on the FMC offering.
* Work closely with /and the development of Key Opinion Leaders.
* Co-ordinate with appropriate personnel to organize products for evaluations and lead and conduct product evaluations in targeted accounts.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and career progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Car Allowance

• Bonus scheme – Based on completion of KPI’s and yearly objectives

• Company Pension Scheme

• Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Annual leave purchase scheme (with 12 months service)

• Heath Shield - Company paid health cash plan

• Long Service Vouchers

• Cycle to Work Scheme

• Training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors

• Blue Light card – providing thousands of amazing discounts online and on the high street

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

Regional Business Manager posts will be subject to a Standard DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

• Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland!
• Part-time (0.8FTE) ongoing position based in either Rockhampton or Hervey Bay.
• $54 - $61ph + Super + Not-for-Profit Salary Packaging up to $18,550 + Flexible working conditions.

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).

Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more. 

Job Description 
Fostering a flexible, supported, and empowered team culture, the Team Leader for the Psychological Treatment Services in Residential Aged Care Facilities within the new MHAODSP program will lead and support a multidisciplinary team to deliver high-quality mental health services.

The role includes providing clinical and operational support within Residential Aged Care Facilities (RACFs) for psychological treatment services, maintaining a small client caseload, overseeing the quality of client files and data, and ensuring program KPIs are met.  The Team Leader will also manage stakeholder relationships, co-design supports with community stakeholders, and develop operational systems and protocols. This position requires strong leadership, mental health expertise, and the ability to foster a collaborative team culture. 

 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kerry Boyd (Service Design Manager, National Practice Lead - NDIS and Early Childhood Approach) at kboyd@each.com.au

About you 
If you have background in working with older adults, preferably with complex mental health issues, and extensive experience managing teams in programs supporting older adults with mental health challenges, trauma, and substance use, then we encourage you to apply! 

You will also have:

• Knowledge of service systems in health, homelessness, education, and family violence contexts.
• Expertise in mental health, trauma, social determinants of health, and principles of recovery. 
• Ability to deliver therapeutic interventions supporting people with co-occurring issues, as well as experience in triage, assessment, and referral allocation. 
• Strong verbal and written communication skills, adept at building effective relationships. 
• Ability to assess and manage risks while prioritising client rights and outcomes.
• Competency in working with young people and families from diverse cultural or community backgrounds, including First Nations Australians, those from LGBTIQ+ communities, and those from remote and migrant communities. 

Location: Based in Huddersfield or Peterlee with hybrid working and some requirement to travel between sites
Are you a strategic HR leader with a passion for people and culture? Do you thrive in dynamic environments and have a proven track record of driving HR excellence in large organisations? If so, we have an exciting opportunity for you to join our People Team at ZIGUP as the Head of HR – Claims and Service.
As the Head of HR – Claims and Service, you will be a trusted advisor to our claims and services businesses, providing influence and coaching on all people-related matters. You will play a critical role in developing and executing people strategies, policies and initiatives that align with our subsidiary businesses’ overall objectives and contribute to their success.
This is an exciting time to join ZIGUP as we embark on an ambitious journey to grow and scale up our operations. We are committed to putting people at the heart of our plan, ensuring our approach is centred on enhancing the employee experience. You’ll have the opportunity to shape and drive our people strategy, making a significant impact on our business and the lives of our employees.
Join ZIGUP as the Head of HR – Claims and Service and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Up to £80,000 per annum based on experience, enhanced by generous car allowance and a 10% annual bonus.Annual leave - Start with 28 days, increasing to 29 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Generous employer contributions of 7.5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you

First and foremost, working as part of the HR Senior Leadership Team, you’ll have substantial experience of delivering HR for a workforce of 2,000+ colleagues. Your background includes navigating the complexities of large matrixed organisations or PLC’s and understanding the unique challenges they face.
You’ll be solutions focussed and commercially astute with a strong background in HR business partnering and relationship building with a passion for delivery.
You’ll have a strong track record of developing and executing HR strategies and people plans that align with business objectives. Your strategic initiatives have supported business growth and driven organisational success, making you a key player in your previous roles.
You ideally hold a CIPD level 7 Qualification.
You’re experienced in supporting operating board directors, coaching and influencing senior leaders and Managing Directors on a wide range of HR decisions and initiatives.
You’ll have experience working within either the insurance, automotive or contact centre industry.
Ideally, you have proven experience in driving Diversity and Inclusion initiatives. You understand the importance of a diverse workforce and have implemented strategies that promote an inclusive culture, ensuring that the organisation reflects the diversity of its customers and communities.
Preferably, you have experience in organisational development and design, having led initiatives that enhance the efficiency and effectiveness of the organisation and understand the different approaches to strategic workforce planning.

About us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

Join us at Sherwood Forest Hospitals NHS Foundation Trust's, Medicine Division, Operational Team, where an exciting opportunity awaits an enthusiastic and motivated Service Manager to support operational delivery. The focus of the role will be to support delivery of accreditation standards in our Endoscopy and Cardio-respiratory diagnoatic services.

Primarily the role is based at Kings Mill Hospital, but cross cover may be required at Newark Hospital.

If you are hard-working with good organisational skills, committed to providing high quality patient care and have a passion for improving the patient experience, then we would love to hear from you.

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. we are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

for the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for devel9pment and progression. We do not just care for our patients, we also care for you.

We would love you join us.

To see the full detailed job description and main responsibilities of the job please refer the job description attached.


This advert closes on Thursday 27 Jun 2024

Proud member of the Disability Confident employer scheme

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

We are pleased to announce we have an exciting opportunity here at Potens for Deputy Manager.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Salary: £26,873 per annum.
• Full time 40 hours per week.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.

Larwood House is a residential care home for up to 9 adults with a learning disabilities and complex needs, located in Kirkby in Ashfield.
What you’ll be doing:
• Supporting the service manager to lead and oversee the day to day running of the service, completing audits, and liaising with external providers.
• Managing a team of senior support workers and support workers which will also involve supporting their personal development.
• Carrying out supervisions, appraisals, team meetings and practice observations.
• You will be part of the on-call rota.

Who you are:
• You will have a level 3 or equivalent in Health & Social care.
• You will have previous social care management experience, or a minimum of 2 years experience in a senior role.
• You will communicate well, be organised, and have the ability to motivate and engage your team to be the best they can individually and collectively be.
• You will be flexible and adaptable.
• Drivers are preferred but not essential.


Who we are:
We are a national provider of health, social and education services with over 30 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding

Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

We currently have an exciting new role to join our experienced and friendly team at the Fire Service College Leisure Centre as a Duty Manager. Assisting the Leisure Centre Manager you will be responsible for the smooth running of the site, developing customer relationships and ensuring the safety of our clients.

This role will be on a bi-weekly rota basis – week 1 you will work Monday - Friday 5.45am - 1.45pm. Week 2 you will work 4 week-days - 1.30pm - 9.30pm and one weekend day 7.30am - 1.30pm.

Job title:

Leisure Centre Duty Manager

Job Description:

​What you’ll be doing:

• Ensuring the highest standard of customer care and service delivery is achieved.

• Carrying out lifeguarding duties

• Completing required training.

• Assisting the Leisure Centre Manager to ensure the centre is operational at all times.

• Providing guidance and support to zero hour lifeguard staff.

• Delivery swimming lessons as and when required

• Supporting with membership and administration duties

What we’re looking for:

• Be in possession or happy to work towards gaining an RLSS NPLQ qualification

• Previous experience as a Duty Manager/Supervisor preferable within the Leisure or hotel industry.

• An interest in sports and leisure

• Competent swimmer

• You will be required to obtain an enhanced DBS certificate as part of our vetting process .

About Fire Service College:

We’re training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world’s leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none..

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

• Free gym membership and discount for families

• Subsidised meals and bar on site

• Ample free parking

• Discounted accommodation onsite for friends/family

• Opportunity to gain further qualifications

Location:

Moreton In Marsh

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Location - MP065 4421 Franklin St, Michigan City IN

Hiring Immediately!

As a Retail Team Leader (Key Holder), you are on your way to increased responsibility and future growth into leadership!  This is a great opportunity for someone that has a passion for customer service, is detail-oriented for stocking and inventory management, and is skilled in operating point of sale and maintaining Store conditions. Be part of it!

 

As part of the leadership team, you will make an impact by:

• Opening and closing the Store
• Help complete daily Store operations and tasks for the day
• Assists in unloading all merchandise from delivery trucks, organizes merchandise, and transfers merchandise from stockroom to store.
• Maintaining merchandise - product rotation, proper food handling, receiving, ensure product quality
• Providing exceptional customer service - building relationships, problem-solving, and building sales
• Cash handling -  bank deposits, getting change for cashiers, setting and counting down registers
• Helping to build and train the team! Develop leadership skills while aiding in supervising sales associates in the performance of their assigned duties

If this sounds like you, make sure you also meet these requirements:

• Have 1-2 years of retail experience with progressively increasing responsibility
• Physical Requirements: Ability to regularly lift up to 50 lbs with frequent lifting above shoulder height
• Schedule Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays
• Ability to safely operate power equipment, such as slicing equipment, walkie lifts and forklifts where applicable
• This job may require you to occasionally respond to alarm calls during non-working hours and have the flexibility to work shifts at other stores in your local geographic area
• You must be a minimum of 18 years old (required)
• High School Diploma / Equivalent
• Successfully pass our pre-employment checks, including a drug screen and criminal background check
• Basic computer skills will be required

Note:  Please make sure you use a valid email so we can follow up with you and let you know what's happening in the process.

Location - MP025 1601 W 81st Ave, Merrillville IN

Now Hiring!

Pay:  $19+/hour  (based on experience)

Location - 1601 W. 81st Ave, Merrillville, IN 46410 

Job Description:

 

Job Posting Notice

Grade Level: 6 Full Time Position

Department: Customer Care and Aftersales

Position Title: Field Service Support Manager Location: See Below

THIS POSTING REPRESENTS 2 OPEN POSITIONS – 1 IN EACH TERRITORY – MUST RESIDED IN A STATE WITHIN THE TERRITORY

SOUTHERN TERRITORY: AL,AR,FL,GA,LA,KS,MS,NC,OK,SC,TN,TX

NORTHEASTERN TERRITORY: CT,DE,RI,NJ,MD,MA,ME,NH,NY,PA,VA,VT,WV

GENERAL PURPOSE:

The Field Service Support Manager will be responsible for assisting the service operations of BraunAbility dealers within a designated geographic area. This role requires a combination of technical expertise, strong customer service skills, and the ability to work independently in various environments.

ESSENTIAL FUNCTIONS:

· Provide exceptional dealer support by addressing inquires, providing technical guidance, and ensuring customer satisfaction.

· Monitor performance metrics and provide feedback to team members to drive continuous improvement.

· Conduct regular dealer meetings to identify opportunities for service improvement.

· Build and maintain strong relationships with dealers within the area.

· Maintain accurate records of service activities and dealer interactions.

· Diagnosis and resolve technical issues, either remotely or at the dealer site, ensuring minimal downtime to the customer.

· Conduct training sessions for dealer staff on the use, maintenance, and troubleshooting of our products and systems.

· Stay abreast of industry trends and developments.

· Adhere to company policies, safety guidelines, and industry regulations while performing service activities. Ensure all work is conducted in a safe and efficient manner.

MINIMUM QUALIFICATIONS:

· High school diploma/GED required. Trade School/Automotive Service Excellence (ASE) certification preferred.

· Minimum of 7 years of experience as a service manager/technician or related role required.

· An equivalent combination of education and experience equal to 7 years will also be considered.

· Strong technical skills with solid understanding of mechanical and electrical systems required.

· Excellent troubleshooting abilities and problem-solving skills needed.

· Previous training & instructional experience preferred.

· Familiarity with the Wheelchair Accessible Vehicle (WAV) dealer channel and specific needs of service personnel preferred.

· Ability to work independently, manage multiple tasks and adapt to changing priorities necessary.

· Exceptional customer service and communication skills needed.

· Strong computer skills to include navigation and typing in Microsoft Office Excel, Word, and PowerPoint required.

· Bi-lingual (Spanish preferred) preferred.

· Valid Driver’s license and a clean driving record required.

· Willingness to travel and work in various locations as required. Expected travel is Approximately 40% expected the first year, with 30%-35% thereafter

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Category:

Physician Services / Physician Clinics

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Practice Manager III will work independently and have primary responsibility for supervising the operational, Human Resource, administrative, and business functions, in large scale and/or multi-specialty practices along with all administrative and clerical staff of his/her assigned area(s). 
The Practice Manager  III must have the ability to perform and prioritize multiple tasks and work well with staff, patients, and providers. The Practice Manager III will be responsible for providing the necessary administrative and clerical support structure to encourage a patient-centric care environment, to include customer service functions such as telephone service, appointment and/or surgery scheduling, new patient coordination, authorizations and referral processes, and back office functionality.
 

Minimum Job Qualifications

• Licensure or other certifications: Current BLS certification required or must be obtained within 30 days of hire. 

• Educational Requirements: Bachelors Degree

• Minimum Experience: Experience in Financial Management, Quality Improvement, Project Management and Program Development required. Previous supervisory experience managing Human Resource issues, particularly change management and labor relations required.

• Other: Bachelor's Degree is required plus a minimum of seven (7) years of progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing. A minimum of three (3) years healthcare supervisory or management experience. Equivalent combination of education and work experience may be considered in lieu of bachelors degree. Ambulatory care management experience strongly preferred. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with providers, staff, and patients in a complex environment. 

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Knowledge of medical practices, terminology and reimbursement policies 

• Excellent verbal and demonstrated written communication skills

• Excellent analytical and problem-solving skills

• Demonstrated ability to supervise operations and/or customer service

Essential Tasks and Responsibilities

• Daily Operations. Maintains clinic schedules for all clinical providers, across all assigned locations. Develops, changes, maintains and updates provider scheduling templates within the practice management system. Develops, monitors and maintains procedures for patient reception, appointments and cancellations and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Functions at the reception desk performing all functions of MOA level staff on a short-term basis for illness, personal emergencies and vacations. Monitors telephone systems within the practice; supervising staff phone encounters.

• Patient Relations. Provides customer service, solves basic patient complaints, trains and supervises staff on customer service skills. Differentiates patient complaints from risk management issues and elevated RM issues appropriately. Completion of Variance Reports. Demonstrated advanced customer recovery skills. Addresses significant customer concerns in an articulate and diplomatic manner both verbally and in writing.

• Provider Relations. Assists providers in managing patient schedules through the practice management system. Interacts with providers on day-to-day operational issues affecting practice. Produces and/or reviews an array of data to track provider activities (e.g.: productivity, compliance with regulatory requirements, etc.) Participates in the credentialing process for new providers.  

• Supervision. Supervises daily activities of all practice staff involved with administrative functions (registration, new patient coordination, appointment and surgery scheduling, authorization, etc.), and all clinical staff involved in patient care activities. Responsible for assuring thorough orientation and training of all staff, often using or creating materials and orientation plans. Participates in maintaining thorough, accurate and current training materials and programs.

• Performance Review, Counseling & Coaching. Provides regular feedback on employee performance. Completes employee evaluations. Establishes performance improvement plans with employees. Drafts counseling memos and recommends and/or initiates disciplinary action when needed.

• Recruitment & Hiring. Processes PRC forms for new and replacement positions using existing job description.  May also work with HR to revise and update job descriptions to reflect current job duties. Conducts and/or participates in interview process. Screens resumes to select interview candidates. Interviews job candidates and may select candidates for final round of interviews with physician leaders and/or Administrative Director. Makes hiring decisions.

• Facilities Management & Safety Regulations. Assures compliance with specified regulatory requirements using established policies and procedures. Provides staff with training and training materials on Safety requirements. Responsible for assuring practice performs well in safety rounds. Establishes plans for improvement to rectify deficiencies.

• Information Technology. Ensures appropriate training and certification of staff in use if all applicable IT systems and applications. Ensures proper training for staff and monitoring of patient privacy requirements in the in the use of IT systems (electronic, telephonic, etc.) Assures compliance with specified regulatory requirements using established policies and procedures. Establishes plans for improvement to rectify deficiencies.

• Health Information Management. Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements with respect to release of patient information, etc. Ensures appropriate training, certification and access control of staff in use all clinical data and repository systems.

• Revenue Management. Performs revenue management functions for the practice, including developing a system for timely and accurate charge capture. Prepares or supervises preparation of encounter forms for batching or unit based charge entry (if applicable). Maintains log of missing encounter forms for follow-up and reconciliation. Follows up with providers for missing or incomplete encounter forms/charges/incomplete notes. Identifies common registration errors and acts proactively to reduce occurrence. Reviews rejection reports. Works with CBO to identify opportunities for improvement. Acts as practice depositor or delegates this duty. Supervises cash collection activities at front desk. Audits cash handling procedures. Monitors co-pay collection against expected collections. Works with CBO to identify changes/corrections to encounter forms, such as annual HCPCS/CPT/ICD-10 changes. May identify opportunities for improved format and/or revenue collection. Utilizes Epic system report functions. Understands research billing requirements and assures correct billing to accounts.

• Budget & Expense Management. Investigates expense variances. May provide input into direct expense projections. Maintains purchasing log, works with accounts payable, accounts receivable, and purchase orders. Has signature authority for approving accounts payable.

• Equipment & Furniture. Flags items for repair and reports safety issues. Orders equipment and maintains office supplies for the functionality of the office. Manages equipment maintenance agreements assuring vendor compliance with service standards.

• Cleanliness, Appearance, & General Maintenance. Responsible for significant facilities and compliance of direct reports to basic standards, (i.e.: offices, waiting area). Works with facilities management and environmental services to ensure ongoing facility maintenance. May oversee limited facility renovation projects.

Physical Demands

• Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.