Total 1,107 Manager level Customer Service job vacancies in Acton, West London

Company Culture:
Working with an organization who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful regional location on the boarder of NSW/QLD within 45-minute commute of Stanthorpe, QLD!
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met &
... Click here to view more detail / apply for Clinical Care Manager

Hours: 35 hours per week

Shift Pattern: Monday-Sunday

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place

Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers

Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence

Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback

Preparing rotas in line with commissioned care hours

Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager

Closing date for applications 24 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.

As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You’ll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.

Additionally, you’ll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.

To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients,manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 19 Nov 2024

An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Position: Residential Care Home Manager

Service Users: Elderly with Dementia

Location: Golders Green, LB Barnet

Salary: Up to £42,000 per annum (negotiable based on experience)

Type: Permanent, Monday to Friday, 08:00 to 17:00

Our Client is looking for a dedicated and experienced Registered Care Home Manager for a residential care home in North West London (NW11). This home, registered for 32 service users, provides exceptional care for the frail elderly and those living with dementia.

Key Responsibilities:

- Manage staff and ensure the delivery of high-quality care.

- Protect service users from harm and manage risks effectively.

- Oversee the medication process and ensure accurate records.

- Promote social activities and community involvement.

- Ensure nutritional and healthcare needs of service users are met.

- Foster positive relationships between care staff and service users.

- Keep care plans updated and responsive to changing needs.

- Lead service user and staff meetings to drive service improvements.

Qualifications and Experience:

- NVQ 5 / RMN / QCF completed.

- Proven track record as a registered manager or similar senior role.

- Experience in elderly and dementia care.

- In-depth knowledge of CQC regulations and standards.

Benefits:

- £2,000 signing-on bonus*

- Annual performance bonus*

- CQC inspection rating bonus*

- Unlimited £250 refer-a-friend bonus*

- Assistance with public transport costs*

- 28 days paid holiday

- Cycle to work scheme

- Assistance with London accommodation costs*

- Workplace pension contributions through NEST

Our Client values dynamic, enthusiastic leaders with strong communication skills and the ability to effectively manage care services. If you are passionate about making a difference and leading a team to provide outstanding care, we want to hear from you.

Please email your updated CV

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

Main Duties and Responsibilities 1. General and Site Management a) To be responsible for the oversight and day to day efficient and effectivemanagement of the Haven sites coordinating and linking with all staff groups including clinical teams and key partners such as the Metropolitan Police. b) To support day to day line management guidance to Administrators and other admin staff not part of reception staff team where requested by the Service Delivery Manager, Business Support (SDM, BS).c) To respond to daily problems and ensure that issues are swiftly resolved. Working with the senior management and clinical teams to implement longer term solutions to issues raised where required.d) To highlight issues of service cover across the multi-disciplinary team, particularly the 24/7 agreed level of forensic cover, coordinating with the clinical leads and the wider management team. e) To represent site management issues at all relevant internal and external meetings including the Havens Risk and Governance Committee, Havens Operational Group and sub-committees thereof including the Haven/Police/CPS partnership sub-committee.f) Working with the Quality and Operations Manager (QOM) and SDM, BS to ensure that facilities and other resources are available to meet site service needs.g) Ensure that delegated roles of fire officer(s), health and safety officers and other relevant corporate roles are covered within the staff team at the sites.h) To provide high level admin support to the service in achieving and maintaining accreditation. As part of the management team contribute to the development of service delivery, business and other plans and support the QOM and SARC ServiceManager in the production of business cases where required. To draft all business plans related to business support systems and procurement and materials management, including new equipment SLAs.As part of the management team represent the Havens on external bodies and meetings as agreed with the QOM and/or SARC Service Manager. Additionally, under general management:k) To deputise for the Quality and Operations and Manager and SARC Service Manager as and when required. l) To cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team. 2. Service Delivery and Developmenta) Working in collaboration with SDM, BS taking a lead role in facilitating process improvement within the administration and systems parts of the service and wider Haven partnership including undertaking full life cycle project management responsibility where required.b) Ensure that all systems dependent components of the Havens Service Level Agreement (SLA) are adhered to and standards, outcomes and performance indicators relating to systems and performance, such as compliance with witness statement standards, are met consistently across the service. c) Ensure consistency in systems, record keeping and high quality data integrity across the three Havens including relevant auditing processes. d) Ensure confidentiality in the management of data and that the service is compliant with the Data Protection Act, the Venereal Diseases Act, any other relevant legislation and Trust confidentiality and information governance policies; whilst equally ensuring that data is readily available as required for clinical, operational and management purposes and that systems are in place to enable access to data as required. e) Ensure with SDM, BS administrative and meeting servicing requirements are met for Haven meetings and the clinical and operational management teams. f) Ensure that the systems required to support the victim/client pathway, such as reception rotas, service wide telephone line and on-call triage pathways are in place and reviewed as necessary to ensure effectiveness for the victim/client pathway and particularly for the Metropolitan Police and other referring partners. g) To ensure active encouragement of client feedback about the service. h)To ensure that shared IT drives are structured so as to facilitate effective governance across the Havens sites and to approve the shared drive structure and usage and any access restrictions. i) To be part of the management team on any developments required to service systems ensuring that users are fully involved in design and functionality.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Level 3 qualification (NVQ Level 3 or A Level).
• Proven track record of securing a successful and positive culture.
• Experience of leading behaviour.
• The ability to embrace, adopt and put in to practice the Trust’s approach to behaviour management.
• The ability to develop, maintain and nurture positive professional relationships and work effectively with staff of varying experience.

What the school offers its staff

About Tong Leadership Academy

Tong Leadership Academyis a state-of-the-art secondary school for 11 to 18 year olds in Bradford. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader. We were graded as ‘Good’ in all areas by Ofsted during our most recent inspection in October 2023.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Do work that matters
We have a great opportunity for an experienced marketing manager in the loyalty space to join us in CommBank Yello, our recognition program that launched in November that?s designed to shine the spotlight on our customers.
The Marketing Manager is accountable for enabling our key strategic partners to amplify their offers to our customers while ensuring customers feel valued and recognised by CommBank Yello.
You help sharpen and deliver personalised customer contact strategies and communication plans that increase brand awareness, create customer loyalty, increase cross-sell opportunities, and drive engagement with offers through channel and message innovation for CommBank Yello.
Sitting within a marketing centre of excellence, you will work collaboratively with numerous internal teams including marketing strategy & planning, product, digital, advertising, data and insights teams, as well as external partners, leveraging our world class technology and capability to create hyper-personalised and ... Click here to view more detail / apply for Marketing Manager, Customer Marketing

The Maternity & Neonatology Directorate is looking for an enthusiastic, dedicated and highly motivated individual to join the service as the Service Delivery Manager.

This post is essential in supporting with the establishment across the main sites. The Service Delivery Manager is an integral role within the directorate and strategically key in maintaining operational performance. The role requires someone who has the capability to identify opportunities for service redesign, focusing on patient centred approach to deliver through short and long term solutions.

The Service Delivery Manager will support the Deputy General Manager and Business Managers on a day to day basis in the operational and business management of the Directorate including planning capacity and arranging short and long term cover within the administrative team. They will be responsible for overseeing the Information Technology needs of the services and ensuring data is captured, analysed and coded in a timely manner and ensuring high standards of patient record management and compliance.

We are looking for someone with experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication and analytical skills and be able to demonstrate that you can lead and motivate a multi-disciplinary team.

• The Directorate Service Delivery Manager will assist the Deputy General Manager (DGM) in developing, supporting and implementing plans for service improvement using modernisation techniques and involve patients in order to ensure that services have the required capacity to meet key clinical performance targets.
• This role will support the DGM and Business Managers (BM) on a day to day basis in the operational and business management of the Directorate.
• The Service Delivery Manager will be responsible for the management of staff and budgets for designated areas and work with a wide variety of internal departments, services and external agencies.
• The Service Delivery Manager will deputise for the Business Managers and Deputy General Managers on all issues as appropriate.



The post holder will be required to work across both St Mary’s and Hammersmith Hospital/ Queen Charlotte & Chelsea Hospital sites.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Monday 18 Nov 2024

Your new company
Our client is a vibrant community, dedicated to providing outstanding support to adults with learning disabilities and complex physical needs. The service we are recruiting for is a six-bedded residential home based in the Greenwich area in South East London.

Your new role
As a Registered Service Manager, you will lead and inspire a dedicated team to deliver exceptional support. Your responsibilities will include:

• Motivating and coaching staff to provide high-quality care.
• Empowering individuals to lead active, fulfilling lives aligned with their needs and aspirations.
• Overseeing transitions, managing rotas, support plans, and budgets.
• Preparing monthly reports and participating in recruitment and staff development.
• Performing on-call duties as needed.

This role primarily operates Monday to Friday, 9 AM to 5 PM, with some flexibility and occasional shift work to ensure the highest standards are maintained.

What you'll need to succeed
To thrive in this role, you should possess:

• A genuine desire to enhance service provision for individuals with learning disabilities.
• Experience working with CQC regulations and delivering safe, high-quality services.
• Strong coaching and leadership skills, with a focus on practice leadership.
• The ability to balance safety and positive risk-taking.
• Knowledge of Positive Behavioural Support principles and person-centred care.
• A Level 5 diploma or equivalent experience.
• Financial acumen to manage budgets effectively.
• A valid driving licence and access to your own vehicle (desirable).

What you'll get in return
Our client offers a competitive benefits package, including:

• A valid driving licence and access to your own vehicle (desirable).
• Salary of £36,000 per annum + £2,000 registration bonus.
• High-quality training to support your professional development.
• Paid enhanced DBS check.
• Flexible working arrangements.
• Discounts through Blue Light Card and The Bene£its website.
• Up to 28 days paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling, and support.
• Recommend a Friend scheme - earn up to £500.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

New Zealand, Franklin Pool & Leisure - Pukekohe

Are you an outstanding people leader, ready to coach, inspire and lead a cross-functional team at our facility?
Do you have a successful track record in managing leisure facilities, marketing, sales, projects and management?
This is an amazing opportunity to build your own team and leave a legacy with the culture you create.

We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their  Venue Manager at Franklin Pool & Leisure If that is you, read on!
The Role
The   Centre Manager   will build their team by  lead ing  the m  to deliver exceptional customer experience at this  exciting  facility . Responsible for the management of this fantastic facility, the team at the Centre and our local community, you are fully accountable for the ... Click here to view more detail / apply for Centre Manager

About the Role
The role will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment across the Transition to Work (TtW) Program in the South West WA region. .
Travel across the region will be required so holding an unrestricted driver's licence and the ability to drive are essential for this role. This role is being offered on a full time, ongoing basis
Youll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About You
... Click here to view more detail / apply for Customer Activation Manager ? Transition to Work

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 
Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.
We are currently seeking an inspiring leader to take on the vital position of Service Manager in our Burnie branch in Somerset, Tasmania. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customers needs.
ABOUT THE ROLE
This is an exciting leadership opportunity for an experienced Branch/Operations/Service Manager to join our team. Reporting to the Operations Manager, you will be responsible for the management of all service employees and coordination of all operations within ... Click here to view more detail / apply for Service Manager