Total 18 Senior Executive level Customer Service job vacancies in Telford, tf3 4ej

Senior Care Assistant (Days). Telford Hall Care Home

£12.97 per hour
Full time 3/4 days per week
7am-7pm shifts

Here at Telford Hall, we provide an exceptional standard of specialist nursing, palliative and dementia care to our residents, with a particular focus on nurturing each individual to achieve personal goals and to lead a fulfilling and meaningful life.

Our dedicated team are committed and passionate about what they do and how they support our wonderful residents. Through an inspiring Activities programme and strong links with the local community, we encourage our residents to forge relationships and friendships that will create a thriving home environment.

As a Senior Care Assistant at our home, your role may involve:

undertaking any necessary training
supporting our residents with personal care and hygiene, eating, and getting involved with daily activities
providing emotional support and companionship
supporting our residents to live an enriched and fulfilled life, focussed on their individual hobbies, preferences and abilities
maintaining high standards within the care home environment
Senior-level duties to support the Home Manager, which may involve: staff supervisions, appraisals, record-keeping, liaising with outside professionals, interviewing etc.

Sandstone employees enjoy a range of benefits:

Free uniform. Free Meals*. Free DBS.
Discounts on the high street* - with retailers like Asda, Costa and Argos
Refer-a-Friend - and get a £250 bonus
Flexible pay* - choose when you are paid, and get money management tips too
Free wellbeing programme - helping you look after your physical and mental health
Employee recognition scheme - we recognise and reward great work
Pension scheme - helping you plan for your retirement
In-house training - on-going face-to-face training, tailored to you
Career opportunities - The chance to ‘make your mark’ and play a key role
*Overtime is paid for working over full time hours. Free meals are given if working over an 8 hour shift and are subject to terms and conditions. Discounts are accessed using our ‘Reward Me’ app. Flexible pay is available via ‘WAGESTREAM’.

What are we looking for?

Supervisory/leadership experience in a residential or nursing home setting
A positive outlook and warm personality
Level 3 qualification in Health & Social Care
Confident in record-keeping and the use of various technologies
Able to remain calm and guide colleagues under pressure
Flexibility to work shift patterns according to the needs of our residents

Sandstone Care Group is an Equal Opportunity Employer:

We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health.

To assist the Call Centre Leads in the day to day operations. Deputise for the Call Centre Leads during periods of absence. To assist in dealing with the daily queries from Call Handlers, associated Teldoc staff and NHS professionals. To assist the Patient Experience Lead and Call Centre Leads in dealing with complaints and incidents. Ensuring they are reported on and compliments are communicated. Participate in all Practice training, team activities as necessary To become familiar with Practice procedures and protocols, and ensure team comply with them Where necessary, help CC Leads with rotas, meetings, inductions, one to ones, appraisals, audits. Assess individual Call Handler knowledge and understanding, and prepare written evaluations identifying key skills and areas for development and mentoring with the help of the Call Centre Leads Promote a positive learning environment Help Call Centre Leads develop, maintain and regularly review training and induction plans and materials in line with Teldoc policies and procedures. Include training guides, Call handler desk packs, and Call Centre notice boards. To assist with carrying out live call audits and provide individual feedback to Call Handlers To assist with ensuring staffing levels are maintained at a consistent level, in line with leave policies to ensure operational needs are met. To assist Call Centre Leads in ensuring tasks and other Call Handler admin related duties are completed in a timely manner and in accordance with any policies. To assist Call Centre Leads in meeting business continuity needs. To understand, enforce and uphold Teldoc practice policies, standards and guidance

To assist the Call Centre Leads in the day to day operations. Deputise for the Call Centre Leads during periods of absence. To assist in dealing with the daily queries from Call Handlers, associated Teldoc staff and NHS professionals. To assist the Patient Experience Lead and Call Centre Leads in dealing with complaints and incidents. Ensuring they are reported on and compliments are communicated. Participate in all Practice training, team activities as necessary To become familiar with Practice procedures and protocols, and ensure team comply with them Where necessary, help CC Leads with rotas, meetings, inductions, one to ones, appraisals, audits. Assess individual Call Handler knowledge and understanding, and prepare written evaluations identifying key skills and areas for development and mentoring with the help of the Call Centre Leads Promote a positive learning environment Help Call Centre Leads develop, maintain and regularly review training and induction plans and materials in line with Teldoc policies and procedures. Include training guides, Call handler desk packs, and Call Centre notice boards. To assist with carrying out live call audits and provide individual feedback to Call Handlers To assist with ensuring staffing levels are maintained at a consistent level, in line with leave policies to ensure operational needs are met. To assist Call Centre Leads in ensuring tasks and other Call Handler admin related duties are completed in a timely manner and in accordance with any policies. To assist Call Centre Leads in meeting business continuity needs. To understand, enforce and uphold Teldoc practice policies, standards and guidance

· To lead the daily operation of the Shropshire Telford and Wrekin ICS System Operation Centre

· To Chair and facilitate the daily system calls for Shropshire Telford and Wrekin ICS ensuring clear actions are identified, recorded and implemented.

· To represent the ICB on NHSE regional daily operational calls.

· To agree and progress actions form the system calls to promote system coordination, delivery of patient care and the management of escalation and risk.

· To facilitate system task and finish groups to identify, resolve and embed improvements in access

· To work with system partners and regional colleagues to respond to demand and capacity changes, proactively monitoring patient flow across the system to deliver a coordinated response which will improve patient outcomes and experience.

· To determine and enact real time decisions and actions for system partners to effect rapid impact to resolve issues of system pressure, escalation and risk.

· To ensure appropriate reporting and data feeds are in place to support this work

· To operate in a highly political and sensitive environment

· Working within the overall ICS strategic objectives, devise, implement and monitor the impact of the SCC. Evaluate, interpret and locally implement best practice.

· Provide overall management to the function.

· Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against key metrics through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.

· Present complex information on all aspects of function practice in a clear, understandable and audience-appropriate manner to senior management and board level groups.

· Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.

· Ensure a smooth transition through decision making process to the management of contracts.

· Ensure that an appropriate strategy is in line with business objective and are fully cascaded.

· Personally lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.



Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims across STW.

• Improving outcomes in population health and care

• Tackling inequalities in outcomes, experience, and access

• Enhancing productivity and value for money



• Helping the NHS to support broader social and economic development.




All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.

Ambition

Our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.

Compassion

Our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.

Optimism

Where our drive for improvement will be shared with clarity, enthusiasm, and openness.

Focus

Where our efforts are concentrated towards, to improve health and wellbeing with the people of STW.

The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
• Internal ICB staff including managers, colleagues, and senior management as appropriate
• National and regional colleagues at NHS England
• ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives
• Non-NHS organisations
• Members of the public and service users as appropriate
• Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
• External consultancy, as required.



Key Duties & Responsibilities



· Working within the overall ICS strategic objectives, devise, implement and monitor the impact of the SCC. Evaluate, interpret and locally implement best practice.

· Provide overall management to the function.

· Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against key metrics through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.

· Present complex information on all aspects of function practice in a clear, understandable and audience-appropriate manner to senior management and board level groups.

· Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.

· Ensure a smooth transition through decision making process to the management of contracts.

· Ensure that an appropriate strategy is in line with business objective and are fully cascaded.

· Personally lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.

· Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits;

· Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders;

· Work closely with the Heads of other Departments or Directorates and clinicians to ensure that units understand and adhere to rules and standards, intervening as appropriate.

· Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors.

· Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards and thresholds. Disseminating these methodologies etc. to staff within the department and throughout the organisation.

· Monitor the operational delivery of the SCC against National and Regional NHSE requirements, clearly identifying links to national, regional and local priorities and policy objectives.

· Contribute to the development and implementation of general policy and service development.

· Develop and implements strategies for improving performance.

· Drive and lead development and improvement of processes.

· Ensure stakeholder representation is engaged throughout the cycle.

· Drive process efficiency in the continuous development of the end-to-end cycle and its associated performance metrics.

· Responsible for linking people, resource and strategy to organisational strategy.

· Reporting into the UEC Governance structure via the UEC Delivery Board.

· To identify and assess opportunities for new services and threats to existing services and market developments as a result to learning gained via the SCC.

· Develop plans and seize opportunities, mitigate threats and deliver NHS’s strategic objectives.

· Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

· The post holder will need to maintain a good knowledge of emerging policies from government departments for example, change management, transformation, and UEC. This will assist in the thinking and definition of the strategy discussions for the ICB and its stakeholders.

· Responsible for devising, developing and implementing appropriate information sharing systems to: facilitate effective working practices for the end to end processes and ensure accurate analysis of management information;

· Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short, medium and long term strategies;

Operational Responsibility
• Responsible for strategic and operational management for a major area of activity, for example, an operational or geographical division or specialist management unit
• Responsible for compiling business plan, developing strategy for area of activity, ensuring implementation and that performance targets, strategic objectives are met; contributes to corporate policies and strategy.
• Responsible for staff and budgetary management.



Financial and Physical Resources Responsibility
• Budget holder; budget setting for several services
• Holds budgets for a major area of activity; monitors budgets, responsible for overall budget setting for major area of activity



Human Resources Responsibility

· Line manager for single function, department / several departments

Information ManagementResponsibility
• Record personally generated information
• Occasionally/regularly use software to develop reports; responsible for 1 or more information systems
• Updates information system/ uses software to develop performance management reports; responsible for performance management or similar system



Planning and Organisation Responsibility


• Formulate long term strategic plans, involving uncertainly, impact on organisation



Policy and Service Development Responsibility


• Responsible for policy implementation and development for a directorate or equivalent
• Leads the development of policies and procedures for a major area of activity, ensures compliance with the corporate policies



Research and Development Responsibility



· Undertakes surveys as necessary to own work



Freedom to Act



· Works within general policies, need to establish interpretation/required to interpret overall health service policy and strategy



Analytical and Judgemental Responsibility


• Highly complex facts or situations requiring analysis, interpretation, comparison of a range of options.
• Analyses performance of area of activity in relation to performance targets, strategic objectives; develop strategies, business plans, advice in areas where expert opinion differs



Communication Responsibility


• Provide and receive highly complex, sensitive or contentious information; barriers to understanding; present complex, sensitive or contentious information to large groups/ communicate in hostile, antagonistic atmosphere
• Communicates with internal staff and external agencies to ensure compliance with performance targets, strategic objectives. Involves negotiation and diplomacy; undertakes presentations to staff groups and the public/ conveys highly contentious information in atmosphere of proposed major change


This advert closes on Sunday 19 May 2024

This is an exciting opportunity to join a highly motivated team working with the homeless, hard to reach and difficult to engage clients in Reading. The team provides a range of services via drop-in clinics to clients at a variety of venues including hostels, specific women’s services, health screening at probation (offenders), and work closely with the Reading Street Outreach team (St Mungo’s) actively going out on the street to engage people rough sleeping. This job will require one morning a week, in a two to four week rotation with the team, working the early morning outreach shift and flexible working shifts 5pm-7pm on a Monday and Thursday as required. Excellent communication skills are essential and a background working within mental health is desirable but not essential.

Apart from client contact the role includes office-based functions such as IT skills and the ability to use local electronic systems such as RIO to document client information. Good organisation skills, the ability to work independently as well as working as a team player is essential.
1. Work as part of the team, to effectively provide a service that support clients back into mainstream health services through assessment, signposting and liaison with other Services.
2. Provide advocacy for clients that experience challenges or difficulties in accessing services particularly when the difficulties lie within the service accepting a potentially challenging client.
3. Have good organisation skills.
4. Have a working knowledge of physical and mental health issues and be able to deliver physical and mental health screens supported by the qualified staff nurses (once assessed as competent to do so).
5. Have a sound knowledge of issues such as mental health and/ or substance use that will provide an understanding of some of the issues that may affect this client group.
6. Establish effective therapeutic relationships with Clients that enables assessment, communication and the sharing of complex and sensitive informatio
7. To undertake early morning outreach with St Mungo’s, one morning a week on a one in two to four week rotation with the other members of the team, and flexible working shifts 5pm-7pm on a Monday and Thursday as required.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

The four "must haves" for you to be considered for this role:
1. Physical and mental health experience (both areas can be developed)
2. Desire to work with complex client group who need support.
3. Compassion and offer trust to our homeless and vulnerably homed clients in Reading and West Berkshire
4. Ability to "think on your feet and adapt to the situation."

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Amanda Magee on 0118 2077651 or email: amanda.magee@berkshire.nhs.uk who’ll be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.


This advert closes on Sunday 7 Apr 2024

Proud member of the Disability Confident employer scheme

Acorn Education are hiring Senior Childcare Worker in the Shropshire region.

Role: Senior Care Worker

Salary: £25,827.11 per annum

Hours: Full-time, Permanent (40 hours per week)

Location: Telford, Shropshire

Essential: A full driving licence plus access to own vehicle, and the Right to Work in the UK

How we reward you

We want our occupants to have the best support possible, and therefore you’ll receive an exceptional rewards package including:

Basic Salary: £25,827.11 per annum
Sleep-ins paid at £45.00 per night
Life Assurance
Pension scheme with options to increase your contributions
Earn £1000 by referring a friend
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more!
Our next Senior Residential Care Worker will be someone who has:

Mandatory: Level 3 Diploma in Residential Childcare or NVQ equivalent
A big heart and passion to make a difference to the residents’ lives.
Patience, resilience, and calmness.
Some of your duties will include:

Chaperoning occupants to appointments and activities
Completing relevant paperwork
Household tasks
Administering medication
Lead, train and develop new and existing support workers within your team
Helping the deputy manager to maintain a skilled and knowledgeable team
Acorn Education, are recruiting Senior Childcare Worker to join our team in the Telford region.

Barnfield Lodge is an accommodation with a capacity of 5. We support Young People from the ages of 7-18 build incredible futures by giving them opportunities, developing their life skills and personal interests.

This accommodation is based in Telford and is within commuting distance from Cannock, Shrewsbury and surrounding towns and villages.

Our accommodations are friendly and fun, and though there are challenges too, everything we do is dedicated to creating rewarding experiences – for those we look after and for everyone in our team!

And that’s not all, we place the outcomes of vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

How to Apply
1. Click Apply and follow the on-screen instructions
2. Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!

Acorn Education is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service fee.

#1

If you are looking to progress your mental health career pathway, Orchid ward can offer you a great environment that will enable you to develop your skills, knowledge and confidence as an Advanced Clinical Support worker. Our flexible working patterns consisting of short days (7.5hrs), long days (12hrs) & nights (10.75hrs) give colleagues options that support an improved work life balance. 

Orchid is a mixed 20 bed Ward thatprovides care for older adults with functional mental health conditions. Based in Reading, located close to the amenities of the town centre and a leafy park, the ward works closely with patients and families to help them to identify their needs and participate actively in their care, providing a place of empathy, kindness and compassion. We have created a culture where everyone has a voice and where service users and staff collaborate to make positive change. 

With experience working in a healthcare setting, you will hold a relevant healthcare qualification, including a BCS in Psychology or NVQ/Foundation Degree and demonstrate knowledge and skills gained as a senior support worker, an occupational therapy assistant or similar role.  



The shift patterns on the ward are the following:
• To undertake unsupervised assigned tasks within the ward/clinical team, and report the outcomes to a qualified nurse.
• Assist in the provision of care
• To provide support, where appropriate to relatives and carers.
• To work in support of the qualified nurses and be directed and supervised by them to undertake assigned tasks.
• To mentor and support junior nursing assistants as required by the Nurse in charge
• Develop and maintain a good working relationship with patients through regular contact and ensure their safety and well being.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

Enthusiastic and with a passion for caring for patients with complex needs, you will have a warm personality and the resilience to help us transform our patients’ lives.  Calm, confident and assertive in emotionally demanding situations, you will be astute at setting and maintaining professional boundaries.  Providing compassionate, patient-centered care, you will be an inspirational member of our team, contributing to the continual improvement of our service. Supporting our highly skilled, multi-disciplinary team, you will have opportunities to lead projects focused on patient engagement and experience, discharge planning and quality improvement, and supervise and mentor less qualified colleagues.  

In return for your energy and drive, you will be rewarded with the support of a dedicated team that strives to create a progressive, warm and empathetic environment, where you will play a vital role in helping us achieve our ambitions to become a ‘Centre of Excellence’. 

The “must haves” for this role:
1. Experience working in the healthcare setting
2. Relevant qualification
3. The willingness to learn and educate others within the team

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Gugu Nkomo on 01189605266 or email: gugu.nkomo@berkshire.nhs.uk who’ll be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.


This advert closes on Tuesday 19 Mar 2024

Proud member of the Disability Confident employer scheme

Enthusiastic and with a passion for caring for patients with complex needs, you will have a warm personality and the resilience to help us transform our patients lives. Calm, confident and assertive in emotionally demanding situations, you will be astute at setting and maintaining professional boundaries. Providing compassionate, patient-centered care, you will be an inspirational member of our team, contributing to the continual improvement of our service. Supporting our highly skilled, multi-disciplinary team, you will have opportunities to lead projects focused on patient engagement and experience, discharge planning and quality improvement, and supervise and mentor less qualified colleagues. In return for your energy and drive, you will be rewarded with the support of a dedicated team that strives to create a progressive, warm and empathetic environment, where you will play a vital role in helping us achieve our ambitions to become a Centre of Excellence. The must haves for this role: Experience working in the healthcare setting Relevant qualification The willingness to learn and educate others within the team If youre someone who shares our passion for excellence and care, join us and lets be outstanding together. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Gugu Nkomo on 01189605266 or email: gugu.nkomo@berkshire.nhs.uk wholl be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Please see the Job Description and Person Specification attached for further information on the role.

In this pivotal role, you will play a crucial part in shaping the future of our customer service excellence. You will be responsible for leading and developing a team of customer resolution Co-Ordinators, fostering a culture of continuous learning and improvement, and driving exceptional customer experiences.

The position, which is initially for a 12-month period, will require the successful candidate to lead, coach and mentor a team of customer resolution co-ordinators, providing regular feedback and guidance to optimise performance and address performance issues where necessary

In addition to the above you will assist the Customer Manager in managing all contact received into the organisation, and ensuring the correct delivery of our services to our customers.

Your contract will be a flexible 36 hours to cover our service hours Monday to Friday 08.00 – 20.00 plus an addition of 1 Saturday per month.

This is a Senior Mental Health Practitioner role within a busy Crisis Resolution and Home Treatment Team. The successful applicant will have the opportunity to liaise directly with a variety of other professionals and agencies to gather the necessary clinical information to support their clinical decision making and an informed assessment to patients in mental health crisis. They will work directly with the Crisis Resolution and Home Treatment Team to offer a specialist response to people who are at their most vulnerable and experiencing a mental health crisis. In addition, the successful applicant will hold excellent verbal communication skills and have the ability to support other agencies with referral options and clinical decision making.
• To have the key skills and competencies to provide high quality Psycho-Social assessment with the ability to undertake robust risk assessment and gatekeeping in the community?
• To have a level of commitment and drive to work as part of a team in providing Home Treatment to people during this difficult period in their lives
• Working in a team of professionals caring for those in mental health crisis.
• Work flexibly in response to service needs across multiple sites.
• Take responsibility for case management of those with Complex MH needs.
• Supporting colleagues in the delivery of compassionate, safe and structured care
• Plan and provide treatment in collaboration with others as appropriate

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solution

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.

The “must haves” for this role:
1. Experience of working with people in MH crisis
2. Ability to effectively manage challenging behaviours and or conflicts
3. Car driver with the ability and readiness to travel to multiple sites
4. Be able to work a shift pattern involving long days, weekends and nights .

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: [Anita Onovo, CRHTT Clinical nurse Specialist] on [ 0118 605995] or email:Anita.onovo@berkshire.nhs.uk] who will be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.


This advert closes on Sunday 21 Jan 2024

Proud member of the Disability Confident employer scheme

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

Safety Category Support Executive

Based Telford Head Office (min. 3 days per week office-based)

Salary - £22-25k per annum (DOE)

Hours of Work – Monday to Friday 9am-5.30pm.

Lyreco UK is seeking a Safety Category Support Executive with procurement responsibility to join its dynamic Product Management Team.  The successful candidate will have a passion for product management, exceptional attention to detail, and a desire for a fulfilling career.

As a Safety Category Support Executive you will be responsible for supporting the management of the entire product lifecycle.  This will include conducting market research, collaborating with internal teams, monitoring product performance, and maintaining accurate product information.  The Safety Category Support Executive will also support the safety sales team on reporting, quotations and presentations.

The ideal Safety Category Support Executive will have:

• Experience of Buying and/or Procurement experience (desirable)
• Experience of working within a B2B Buying model
• Experience of driving end-to-end products
• Excellent attention to detail and ability to build relationships at all levels
• First class IT and data analysis skills and attention to detail
• Excellent communication skills, both verbal and written

Lyreco Benefits:

Lyreco is a great place to work. We believe in fostering a culture that values our people and inspires each of us to be the best we can be. If you want to join a company that is packed with great energy, fun, and a place where you can accelerate your career, then Lyreco is the right place for you!

• 23 days holiday + BH
• Company Pension
• Private Medical Insurance (after completion of one years’ service)
• Life Assurance
• Employee Assistance Programme
• Cycle to Work Scheme
• Retail Vouchers
• Eye care vouchers
• Discounted gym memberships

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

Senior Support Worker

Pay rate: £13.50 per hour

Working Hours: 7:45 am – 7:45pm & 7:45pm - 7:45am

Komplex Community are recruiting for motivated and enthusiastic Senior Support Worker to join our team in the Telford area to provide care and support for a young man with a very big heart and lots of character who has recently moved in to his own house with 2:1 staff support 24/7.

Are you committed to making a real difference to someone’s life?

In his sister’s words:

My amazing brother is 23-years old with a diagnosis of Prader Willi syndrome, Autism, ADHD and learning disabilities. He is looking for someone to support and care for him who is bubbly, chatty, has a great sense of humour and really cares about making sure he can live his best life. It is important that he can trust you and that you will always have his best interests and happiness in mind while also being able to listen and understand how he ticks and his frustrations.

My brother loves life. He lights up a room. He loves good banter. Yet he can display behaviour that challenges at times. He can become anxious and frustrated, and things can become confusing and difficult for him. Sometimes he is just misunderstood and once you get to know him as a person, you will see that too. With patience and understanding alongside firm boundaries in place; any incidents are reduced.

He has many interests already around Telford he loves including: going to see musicals, watching Strictly Come Dancing, going on dog walks at a local rescue centre, having riding lessons and helping out at his local Park Run. Singing and dancing make him really happy! There’s lots of opportunity to introduce him to other activities in the Telford area to keep him busy and become a bigger part of his local community.

Family is really important to him and we visit him often and are very involved in his life; we’ll enjoy getting to know you too.

If you feel you could be the right fit for him and be willing to join in with his interests and help keep him happy, then please apply and become part of a great team. You really won’t regret it if you are the right person!

Role requirements:

• For this position, you will need to have a full UK driving licence
• Experience in Autism, learning disabilities and challenging behaviour
• OCF level 3 or willing to work towards
• Team leader experience

Satisfactory enhanced disclosure

Employment references

What’s in it for you?

We value all our staff, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Free enhanced DBS.
• Pension scheme.
• Death in service.
• Comprehensive induction course at our head office in Shropshire.
• Paid induction training programme (On completion of your first shift).
• Employee benefits with access to cash back, discounts and rewards across great bands and holidays.
• Well-being portal - health advice and 10 sessions of private counselling.
• Continuous professional development
• QCF/NVQ qualifications available after probation.

Who Are Komplex Community?

Komplex Community stands out because of its commitment to supported living, specifically its commitment to ensuring that the needs of individuals can be met in a way that benefits everyone. Through providing a safe, secure- and high-quality care service to individuals and the wide provision of care outside of acute settings.

This post is subject to satisfactory Full Enhanced disclosure and reference checks.

UK driving licence is essential for this position.

About The Role
Calling all people who are kind, caring and want to make a difference by joining our team of key workers: your community needs you! We need people to rally together and join our teams to support society’s most vulnerable during these unprecedented times and beyond.
As a Senior Carer at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.
For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans.

Leading a team of carers, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else.
Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication
One of your key responsibilities is to maintain accurate records of the job you do and build strong relationships with the rest of your team.
Become a Key worker and make difference.
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one

About You
Ideally, you’ll have an S/NVQ 2 or 3 Diploma in Health & Social Care, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Well, after all, it’s just in your nature.

About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Assistant we will invest in you and you will enjoy additional support and benefits including:

- Hourly rate is subject to experience and qualifications.
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Job: Senior Residential Support Worker
Contract: Permanent
Location: Telford
Hours: Full time
Pay: £27,558 - £33,000 (Including sleeps)
Job Role: Children's Residential Senior Support Worker

We are excited to partner with individuals possessing exceptional skills for the role of Senior Support Worker on behalf of our esteemed client. Our client, a reputable national company with over 35 years of experience, operates fifty children's residential homes across the country. These homes take pride in positively transforming children's lives by delivering top-notch specialist services. Led by dedicated "professional parents," the service offers high-level support and nurturing care to help children overcome challenges and achieve remarkable outcomes. The primary focus is on trauma-informed, therapeutic services, aiming to provide stability, develop resilience, and facilitate smooth transitions for children and young people.

Your Responsibilities:

• Establishing effective relationships with young individuals, their families (if applicable), and external agencies.
• Actively participating in the development, assessment, and execution of care plans and risk assessments for young individuals.
• Providing assistance to the deputy/manager of the home during shifts and fulfilling designated senior responsibilities as directed.
• Ensuring meticulous upkeep of high-quality records as required, with supervision and guidance from shift leaders and Managers.
• Upholding and promoting residential care work to the elevated standards of professionalism expected by the company and Ofsted.
• Maintaining the cleanliness and order of the home, adhering to the cleaning rota system, and encouraging the engagement of young individuals as appropriate.
• Contributing to the educational and social advancement of each young person and actively supporting the implementation of Individual Education Programs.
• Attending to the emotional and physical needs of our young individuals, while maximising opportunities for their holistic development.

Qualifications and Requirements:

• Flexibility to work different shifts on a rota basis, including 2 in and 4 off shifts pattern with sleeps.
• NVQ Level 3 in Children.
• Experience as a Senior Support Worker or equivalent.
• Enhanced DBS clearance.
• Possession of a driver's license with own car (Desirable).
• Being over 21 years old.

What's Offered:

• Competitive salary ranging from £27,558 to £29,758 per year, depending on qualifications, up to £33K with sleeps.
• Enrolment onto the fully funded Level 3/4/5 Children and Young People's Workforce qualification.
• 248 hours of annual leave per year.
• Opportunities for extra shifts/overtime at an enhanced rate.
• Bank holidays paid at time and a half.
• Pension enrolment and cycle to work scheme.
• Fantastic opportunities for career development, with over 50 colleagues promoted last year.
• £500 bonus through the 'Refer a Friend' scheme, with a chance to win £5000 in a prize draw for successful referees.
• Access to big-brand deals and discounts via the employee benefits scheme
• Free parking.

If you are seeking to build a fulfilling career within an outstanding company and have a genuine desire to make a positive impact on a child's life, this role might be the perfect fit for you. To apply for this rewarding position, click "APPLY" today, or for more information, contact Maribel at our Birmingham Care Office on 0121 480 8217.
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