Total 67 Senior Executive level Customer Service job vacancies in St Albans, Hertfordshire, AL4 0JA

Please see job description for more details. To consolidate professional practice and previous skills and knowledge gained, utilising them to support with patient care and the wider team. To provide clinical support, advice and education that ensures each individual patient receives a standard of care acceptable to the patient and within the agreed Department protocols and is delivered by appropriate skilled persons within the resources available. Promote consistency and continuity of high-quality patient focused care. Assist and support Senior Nursing Team. Supervise junior staff, engaging them in training and supporting student nurses/ care support workers to develop their skills and knowledge. Responsible for the accurate assessment of individual care needs and implementation of treatments. Work together with the management/professional development team to create your own personalised development plan with unit and individual objectives and agreed time frames. Gain the ability to act up as a shift coordinator within 2yrs of being in post in order to support when needed. To lead and engage in quality improvement projects and clinical governance within the unit. Undergo Appraisal training to help support and develop junior members of the team. Work flexibly across the Critical Care Complex.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About the Role

As a Senior Care Assistant for Maria Mallaband Care Group we ask you to care for our residents like they are your own family, caring for their Physical, Psychological and Social needs. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals. We would love to hear from you if you have previously worked as a Senior Care Assistant, Senior Care Giver, Homecare Worker, in Social Care or as a Community Support Worker.

We offer our care staff flexible hours on full or part time basis over the 7 day week to offer a good work-life balance.

*Candidates must have their level 2, with Senior Care experience and be willing to complete their Level 3 Health & Social Care qualification (if not already obtained) in order to be considered for this role.

"Become a Key worker and make a difference"

About You:

Above all, we’re looking for kind and caring people who want a job where they can really make a difference to people’s lives. Our successful candidate will have the following qualities and experience:

Experience of leading a team.

A committed and organised approach.

A confident communicator with excellent verbal and written communication skills.

Flexible to work shifts.

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Additional experience desirable for this role:

Previous experience working in a Care Home environment (Essential).

Experience of working as a Senior Care Assistant (Essential).

Level 3 qualification in Health and Social Care (desirable but not essential to commence in the role, although essential to complete on successful appointment of the role if not already obtained and much already have your level 2)

Apply now

If you’re ready to start your journey as a Senior Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Kings Manor Care Home

Set amongst countryside on the outskirts of the beautiful market town of Ottery St Mary, Kings Manor is a luxurious purpose-built care home with 66 comfortable en-suite rooms set over three floors.

The aim is to provide unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting. The home is surrounded by beautifully landscaped gardens with the rooms on the ground floor enjoying access to the gardens from private patio areas. The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding nursing, residential and dementia care within tailored and stylish surroundings.

Kings Manor is designed to ensure the people living with us enjoy a 'home from home' atmosphere with a choice of stunning areas and facilities to relax in or to entertain friends and family. The bright lounges have views over open countryside with access to outside space on all levels from one of the many terraces.

Proud member of the Disability Confident employer scheme

Senior Support Worker St Albans - £12.52 ph

Typical Shifts are: 07:00 - 14:00pm, 14:00pm - 21:00pm, Wake nights 21:00pm - 07:00am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading Mile House Lane, our residential service in St Albans. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Support Worker St Albans - £12.52 ph

Typical Shifts are: 7am 2pm, 2pm 9pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading Birchwood Bungalow, our residential service in St Albans. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with Learning Disabiilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Support Worker Hitchin £12.52

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Hitchin. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

We are currently working with a fantastic client, looking for Senior Support Advisors for a telephony role. Ensuring customers are enjoying their website in a safe and responsible way.

Role is on site at the office in Watford

Ideal candidates will have a passionate for customer service and experience dealing with vulnerable customers and complex situations.

An excellent telephone manner is required, with experience spotting potentially vulnerable customers and safeguarding. You will need to be able to display clear communication skills and an empathetic approach, alongside strong computer skills.

Full training will be provided.

37.5 hours per week Monday to Friday

Salary: £27,000

Please note acceptance onto the role is subject to a clear DBS and Credit Check.

Please apply with your most up-to-date CV, ensuring any gaps in employment during the last 3 years are accounted for.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Overview and Responsibilities Senior Support Worker, Orchard Manor Location: Meldreth - Cambridgeshire / Hertfordshire Hours: Full-time, 40 hours per week Salary: £13.05 - £13.65 per hour (£27,144 - £28,392 per annum) dependent on qualifications Rated CQC Outstanding Aurora Orchard Manor are seeking compassionate and dedicated people to become Senior Support Workers for our young people on a full time basis. Set within 14 acres, Orchard Manor offers a supportive living and learning environment for young adults with severe and profound learning difficulties and complex health needs. With specialist facilities and a focus on promoting independence, we support each of our young people through the transition from education into adulthood. Find out more about the amazing work we do - Supported Living Accommodation for Young Adults Meldreth, Cambridge The Role: Your role will be to provide support to the Team Leaders and Care Managers in managing, motivating and coaching a team of support workers to maintain a stable, happy and caring environment that puts the health, safety and welfare of our young people first. You’ll provide appropriate physical and emotional support to the young people through the work of the care team within a residential environment and with off-site activities. As our shift leader you’ll be expected to support the induction of new team members and their continued mentoring and development towards QCF and other mandatory training. You’ll also be expected to take an active role in ensuring that activities are completed and effectively delegated and day-to-day implementation of young people’s individual program plans are carried out efficiently with adequate cover available at all times. This is very much a hands-on role where you will work directly with our young people and will provide appropriate personal care and emotional support to those using our services.
Skills and Qualifications Successful candidate qualities: It is a tough yet totally rewarding role. Ultimately, we are looking for people with a passion to build relationships and positively change the lives of the children and young adults that we work with. What’s important to us is that you can demonstrate the right attitude to make a difference. Essential Qualification: Level 3 Health & Social Care Successful candidates are likely to demonstrate: Experience and knowledge of working with young adults with complex needs and additional behaviours Superb communication skills and patience Highly organised Resilient with a robust and positive nature Ability to work on a rota pattern- please note that this will typically mean working every other weekend Benefits and Additional Information What’s on offer? Be part of our successful team and also benefit from a generous package that includes: 33 days’ holiday including bank holidays Life assurance Enhanced pension scheme Perkbox - access to shopping discounts Car lease scheme Bike to work scheme Free membership to our Health cash back plan - Claim back money on services such as dental, optical, physio and many more. Free parking You will have a chance to work with a supportive team whose common goal is to empower and support wherever is required. If you are interested in this role, please apply on-line and complete our application form. Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer. This advert could be taken down at any point in time without prior notice if the position is filled. Please note that candidates that are shortlisted might be subject to an online search.

Senior Care Assistant

Full Time

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We are looking to recruit the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

An exciting opportunity has arisen in one of our Homes for a Senior Care Assistant to join the team.

As a Senior Care Assistant you will be responsible for:

Taking a leadership role on a designated unit.
Reviewing and updating care plans.
Giving personal care to residents.
Administering medication and ensuring that social activities are provided during each shift.
Your Skills:

Essential to hold a Level 2 Diploma in Health and Social Care.
Desirable to hold a Level 3 Diploma in Health and Social Care ( Or willingness to work towards).
Essential to hold a Level 2 Award in Dementia awareness or equivalent.
You must have substantial experience of working with older people in a residential care setting and a real passion for leading and delivering outstanding care to our residents.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays.
Career development opportunities and recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service).
Free DBS check and uniform.
Access to retail discounts and offers.
Refer a friend scheme of £500 per referral.
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Senior Care Assistant – Weekdays and alternate weekends required

Full Time

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.

We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

You will be responsible for:

Taking a leadership role on a designated unit Reviewing and updating care plans.
Giving personal care to residents.
Administering medication and ensuring that social activities are provided during each shift.
Your Skills:

Essential to hold a Level 2 Diploma in Health and Social Care.
Desirable to hold a Level 3 Diploma in Health and Social Care ( Or willingness to work towards).
You must have substantial experience of working with older people in a residential care setting and a real passion for leading and delivering outstanding care to our residents.
We would love to have you in our team an in return we will provide the following rewards & benefits:

Competitive salaries with weekend enhancements.
Career development opportunities & recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance to help balance work, family and life.
Company Pension Scheme & optional salary death in service benefit (after 1 year).
Free DBS and uniform Access to retail discounts and offers.
Refer a friend scheme of £500 per referral.
Terms and Conditions Apply

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Senior Learning Support Assistant (TTO)Term Time Only£27,080 - £29,594 (pro rata)Based at St. Albans CampusWe are seeking to appoint an experienced, highly motivated, and dedicated individual to Line Manage a team of Learning Support Assistants as well as support our students to ensure they reach their full potential. You will need knowledge, experience, and awareness of a variety of approaches to supporting students.
The role will include liaising closely with the Curriculum, parents, and carers to ensure they are provided with up to date, accurate information regarding the support the students are receiving, this will also include Chairing EHCP reviews.
You will need to be highly organised and have attention to detail, working across all Curriculum levels within a diverse, fast-paced environment, while also Line Managing a team of Learning support assistants.Required Skills• Good standard of education or extensive experience
• Experience of supporting students with specific additional needs e.g., sensory impairment, dyslexia and/or Autism/Asperger’s Syndrome within an educational/similar environment
• Proficient level of ICT Skills (Office 365)
• Knowledge of SafeguardingWhat we Offer:Automatic entry into the Local Government pension scheme
Life insurance
Generous Annual Leave – (30) days pro rata plus 8 days bank holiday pro rata
Family friendly policies and flexible working opportunities available
Excellent CPD Opportunities to grow and develop through mentorship and coaching.
Free Onsite Parking
Subsidised onsite restaurant.
A cycle scheme and discounted gym membership

Overview and Responsibilities Senior Support Worker, Orchard Manor Location: Meldreth - Cambridgeshire / Hertfordshire Hours: Full-time, 40 hours per week Salary: £13.05 - £13.65 per hour (£27,144 - £28,392 per annum) dependent on qualifications Rated CQC Outstanding Aurora Orchard Manor are seeking compassionate and dedicated people to become Senior Support Workers for our young people on a full time basis. Set within 14 acres, Orchard Manor offers a supportive living and learning environment for young adults with severe and profound learning difficulties and complex health needs. With specialist facilities and a focus on promoting independence, we support each of our young people through the transition from education into adulthood. Find out more about the amazing work we do - Supported Living Accommodation for Young Adults Meldreth, Cambridge The Role: Your role will be to provide support to the Team Leaders and Care Managers in managing, motivating and coaching a team of support workers to maintain a stable, happy and caring environment that puts the health, safety and welfare of our young people first. You’ll provide appropriate physical and emotional support to the young people through the work of the care team within a residential environment and with off-site activities. As our shift leader you’ll be expected to support the induction of new team members and their continued mentoring and development towards QCF and other mandatory training. You’ll also be expected to take an active role in ensuring that activities are completed and effectively delegated and day-to-day implementation of young people’s individual program plans are carried out efficiently with adequate cover available at all times. This is very much a hands-on role where you will work directly with our young people and will provide appropriate personal care and emotional support to those using our services.
Skills and Qualifications Successful candidate qualities: It is a tough yet totally rewarding role. Ultimately, we are looking for people with a passion to build relationships and positively change the lives of the children and young adults that we work with. What’s important to us is that you can demonstrate the right attitude to make a difference. Essential Qualification: Level 3 Health & Social Care Successful candidates are likely to demonstrate: Experience and knowledge of working with young adults with complex needs and additional behaviours Superb communication skills and patience Highly organised Resilient with a robust and positive nature Ability to work on a rota pattern- please note that this will typically mean working every other weekend Benefits and Additional Information What’s on offer? Be part of our successful team and also benefit from a generous package that includes: 33 days’ holiday including bank holidays Life assurance Enhanced pension scheme Perkbox - access to shopping discounts Car lease scheme Bike to work scheme Free membership to our Health cash back plan - Claim back money on services such as dental, optical, physio and many more. Free parking You will have a chance to work with a supportive team whose common goal is to empower and support wherever is required. If you are interested in this role, please apply on-line and complete our application form. Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer. This advert could be taken down at any point in time without prior notice if the position is filled. Please note that candidates that are shortlisted might be subject to an online search.

Senior Support Worker Hitchin £12.52

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Hitchin. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Support Worker St Albans - £12.52 ph

Typical Shifts are: 07:00 - 14:00pm, 14:00pm - 21:00pm, Wake nights 21:00pm - 07:00am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading Mile House Lane, our residential service in St Albans. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

An opportunity has arisen for a Senor Mental Health Nurse to join our multi disciplinary team. As an Senior Mental Health Practitioner, the post holder will provide high standards of evidence based client centred care to children and young people with mental health [CYPMH] problems within the THRIVE Framework for service delivery.

The post holder will be expected to provide interventions, advice, consultation and supervision to both colleagues and colleagues within external partner agencies in line with THRIVE and clinical competency.

As the post is identified within the CYPMH strategy, it is expected the role will continue to develop in line with national and local initiatives.

This post is subject to an enhanced with children’s and adult’s barred list Disclosure and Barring Service (DBS) Check.



The post holder will demonstrate an attitude which respects and values service users’ and their carers.

The post holder will embrace the core values of the organisation and adopt the principles of Recovery and THRIVE. These principles will recognise the need to:

• Promote safe practices
• Value the aims of service users
• Work in partnership and offer meaningful choice
• Be optimistic about the possibilities of meaningful change
• Value social inclusion

The team promotes the Thrive model of service delivery and so is continually developing innovative and creative practice - so the successful candidate will share our enthusiasm and hard working approach.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

CLINICAL
To hold a caseload of both specialist and generic work dependant on clinical competence and experience. To undertake assessments, treatment and consultation work based upon a conceptual framework and employing research based evidence.
1.2. To provide direct therapeutic interventions in line with the grading of the post, including assessments, formulation and therapeutic input into children, young people and families referred into the service.
1.3. Undertake risk assessments and care plans accordingly, in line with the THRIVE framework
1.4.To work in ways that are sensitive to the needs of children and young people families from a wide range of racial, cultural and religious backgrounds.
1.5. To be responsible for the screening of referrals to children and Young People’s services.
1.6. To participate directly in the teams duty rotas.
1.7. To exercise responsibility and autonomy, within supervisory, managerial and accountability structures, for the assessment, treatment and discharge of clients
1.8. To deliver care co-ordination, ensuring effective assessment, care planning and risk management processes are maintained. Involve the views of children, their families, referring agents and other professionals involved in the network of care including organising multi-agency meetings.
1.9. To produce a clinical formulation and intervention plan founded on evidence based practice in co-operation with the child young person and carers
1.10. To hold responsibility for standards of clinical practice within area of specialist knowledge
1.11. To work jointly and collaboratively with other team members in order to enhance and develop the provision of services to young people and their families. To have an effective knowledge base of other modalities so as to engage and work effectively with colleagues in other disciplines.
1.12. To provide consultation, advice and guidance to junior colleague. To promote effective multi-agency work. To contribute theoretical knowledge to the process of managing risk within the multi-agency network

1.13. Undertake risk management for all children including the protective and risk factors present in the network of significant relationships.
1.14. Identify and respond appropriately to child protection issues, as described with the guidelines of Local Safeguarding Children’s Board and Northwest Boroughs Healthcare NHS Foundation Trust safeguarding policies
1.15. Maintain clear and comprehensive electronic clinical records, to ensure information is accurate and complies with Data Protection Act and professional body and Trust standards.
1.16. To engage with using routine outcome measures as clinically appropriate including their use in clinical practice and inputting data into clinical records.
1.17. To work collaboratively with children, young people and their families and contribute to the trust’s service user participation agenda.

COMMUNICATION
2.1.To communicate in a skilled and sensitive manner information concerning the assessment, formulation and treatment plans of clients and to monitor and evaluate progress during the course of both multi and uni disciplinary care. To effectively communicate professional opinions, verbally and in writing to other relevant professionals.
2.2. Attend Child Protection Case conferences as a representative from children and young people’s mental health services.
2.3. Provide and receive highly complex, sensitive or contentious information to children, young people and families and to other professionals with in young people’s services.
2.4. Communicate effectively with children, young people and their carers, when in crisis and in challenging family situations
2.5. Organise and facilitate multi-agency meetings and reviews
2.6. Elicit highly sensitive information using engagement/ communication skills which are appropriate to the young person’s stage of development
2.7. Work, as part of an integrated multi professional team, ensuring good communication and working relationships with other professionals
2.8. Provide written reports detailing the progress of the mental health intervention.

TEACHING, TRAINING AND SUPERVISION.
3.1. Participate in regular supervision, engage in reflective practice and committed to continued development.
3.2. To provide training to other professionals to improve mental health knowledge and skills in line the transformation of children and young people’s mental health services
3.3. To provide specific training and /or presentations to other agencies, statutory and voluntary, and promote and deliver specialist training programmes
3.4. To contribute to training placements for a range of professional disciplines from different background so that trainees acquire the necessary skills, competencies and experience to contribute effectively to positive change. To assess trainees competencies and write placement reports for trainees in line with Trust, professional body regulations
3.5. Work collaboratively with partner agencies within the principles of THRIVE. This will include joint working; consultation; and training aiming to develop joint working across agencies.
3.6. Maintaining registration / accreditation requirements in accordance with the appropriate professional body in line with their professional qualification.
3.7. Be accountable for own clinical practice and professional behaviour

MANAGEMENT, POLICY AND SERVICE DEVELOPMENT
4.1. Identify priorities within and initiatives within the service and advice managers on the level of resources for service development.
4.2. Contribute to the service’s evidence based practice by engaging with audits and evaluations as appropriate
4.3. To contribute to recruitment processes by assisting with shortlisting, interviewing and the induction of recruited staff.
4.4. To support the workload of colleagues within the service through co-working practices.
4.5. Contribute to service developments.

RESEARCH AND SERVICE EVALUATION
To maintain an up to date knowledge of the evidence base in relation to mental health knowledge and other interventions.
. To contribute to planning and implementing systems for evaluation and monitoring of therapeutic practice and outcomes of clinical work within the service.
. Participate in research, evaluation and audit in response to the clinical and professional interest of the post, and to monitor standards, quality and consumer reaction to the provision of services in accordance with NICE guidance
. Participate in appropriate audit. Quality assurance programmes and research as directed.

CONTINUING PROFESSIONAL DEVELOPMENT
7.1.To receive and engage in regular clinical supervision in accordance with Trust Clinical Governance Standards and the Code of Practice and ethical guidelines of professional body
7.2. To contribute to the development and maintenance of the highest professional standards of practice through active participation in internal and external CPD training in consultation with the post holders service manager to meet professional body requirements for CPD and
registration.
7.3. To contribute to the development of best practice in the service by taking part in regular supervision and appraisal and maintaining awareness of current developments in the field.
7.4. To maintain professional body registration.


This advert closes on Monday 28 Oct 2024

Are you an experienced Senior Support Worker looking to elevate your career, where you can make a real difference and change lives for the better? If so, join St. Neots Neurological Centre, and provide care for people over aged 18 who have acquired neurological conditions. You will be key in supporting individuals to lead a full and valued life. It’s a career that you can take pride in.

At St. Neots Neurological Centre you will have the chance to develop your skills and career. With a huge range of courses on offer, if you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

What you will be doing

You will join an inclusive, supportive team that works well together to provide care to people with learning disabilities and mental health conditions. You will have the opportunity to use your knowledge and skills to help change the lives of some of the most vulnerable people in society.

As a Senior Support Worker some of your key responsibilities will include organising and overseeing the smooth running of a shift, ensuring the wellbeing of all service users, responding to any challenges or concerns and supervising support staff. You will organise activities, administer medication, communicate with families and professionals, oversee daily reports, budgets, complete financial audits and complete H&S checks.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. It is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week.

No two days are the same in this role, offering plenty of engagement and motivation. While there's a degree of routine, you can expect a diverse work environment. Our rota includes days, nights, and weekend shifts to ensure a well-balanced team effort. 38.5 hours per week which 3-4 days per week.

As a Senior Support Worker you will have:

• Experience as Senior Support Worker or extensive care experience from a learning disability and autism residential setting and hold the NVQ Level 3 in Health and Social Care.
• Leadership skills and experience
• Strong empathy and a caring and compassionate nature
• Willingness to support residents with personal hygiene
• Excellent people and communication skills, and a good sense of humour
• Deal with challenging behaviours
• Have a positive and professional approach
• Be reliable, flexible, hard-working and honest
• Be local or within commutable distance
• Must have a full UK driving license

You must live in the UK and have the Right to Work in the UK full time.

20-hour Student and Skilled Worker Visa's cannot be accepted.

Where you will be working:

Location: Howitts Lane, Eynesbury, St Neots, Cambridgeshire, PE19 2JA

Join the team at St Neots Neurological Service providing care, therapeutic and rehabilitation pathways for those affected by a neurological or mental health condition for which challenging behaviour may be the leading impairment.

St Neots Neurological Service is located in the centre of town and provides assessment, treatment, rehabilitation and complex care for both males and females suffering from a broad range of neurological conditions, which is provided by a highly experienced team based on site.

What you will get:

• Annual Salary of £26,226
• The equivalent of 33 days annual leave– plus your birthday off!
• Free meals and parking in local streets.
• Wellbeing support and activities to help you maintain a great work-life balance
• Career development and training to help you achieve your career goals
• Pension contribution to secure your future
• Life Assurance for added peace of mind
• Enhanced Maternity Package so you can truly enjoy this special time

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.