Total 6 Senior Executive level Customer Service job vacancies in Skipton, BD23 1DN

A fantastic new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home service based in Newcastle upon Tyne, Tyne-and-Wear area. You will be working for one of UK's leading health care providers

This care home provides the highest possible standard of residential, nursing and dementia care, our well-established team are friendly and trained to deliver the best possible care

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As the Senior Care Assistant your key duties include:
• Plan, implement and supervise the provision of quality care, in conjunction with People in our Care
• Ensure People retain their dignity and individuality
• To be involved in the general activities of the Care Home/Unit
• Maintain a safe and secure environment for People, Staff Members and Visitors

The following skills and experience would be preferred and beneficial for the role:
• Previous supervisory experience
• Genuine interest in and experience of working with, the relevant Care environment
• Ability to communicate effectively at all levels
• Team player
• Willingness to participate in Vocational Training Programmes

The successful Senior Care Assistant will receive an excellent salary of £12.25 per hour and the annual salary is up to £23,887.50 per annum. This exciting position is a permanent full time role. In return for your hard work and commitment you will receive the following generous benefits:
• Generous holiday entitlement
• Ongoing personal development plan and career progression
• Company Pension Scheme
• Friendly Working Environment
• Free Enhanced DBS Check and uniform
• Excellent career development opportunities
• Full time and part time opportunities
• Discounts and benefits suited to your lifestyle

Reference ID: 6835
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

A fantastic new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home service based in Newcastle upon Tyne, Tyne-and-Wear area. You will be working for one of UK's leading health care providers

This care home provides the highest possible standard of residential, nursing and dementia care, our well-established team are friendly and trained to deliver the best possible care

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As the Senior Care Assistant your key duties include:
• Plan, implement and supervise the provision of quality care, in conjunction with People in our Care
• Ensure People retain their dignity and individuality
• To be involved in the general activities of the Care Home/Unit
• Maintain a safe and secure environment for People, Staff Members and Visitors

The following skills and experience would be preferred and beneficial for the role:
• Previous supervisory experience
• Genuine interest in and experience of working with, the relevant Care environment
• Ability to communicate effectively at all levels
• Team player
• Willingness to participate in Vocational Training Programmes

The successful Senior Care Assistant will receive an excellent salary of £12.25 per hour and the annual salary is up to £23,887.50 per annum. This exciting position is a permanent full time role. In return for your hard work and commitment you will receive the following generous benefits:
• Generous holiday entitlement
• Ongoing personal development plan and career progression
• Company Pension Scheme
• Friendly Working Environment
• Free Enhanced DBS Check and uniform
• Excellent career development opportunities
• Full time and part time opportunities
• Discounts and benefits suited to your lifestyle

Reference ID: 6835
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

A fantastic new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home service based in Newcastle upon Tyne, Tyne-and-Wear area. You will be working for one of UK's leading health care providers

This care home provides the highest possible standard of residential, nursing and dementia care, our well-established team are friendly and trained to deliver the best possible care

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As the Senior Care Assistant your key duties include:
• Plan, implement and supervise the provision of quality care, in conjunction with People in our Care
• Ensure People retain their dignity and individuality
• To be involved in the general activities of the Care Home/Unit
• Maintain a safe and secure environment for People, Staff Members and Visitors

The following skills and experience would be preferred and beneficial for the role:
• Previous supervisory experience
• Genuine interest in and experience of working with, the relevant Care environment
• Ability to communicate effectively at all levels
• Team player
• Willingness to participate in Vocational Training Programmes

The successful Senior Care Assistant will receive an excellent salary of £12.25 per hour and the annual salary is up to £23,887.50 per annum. This exciting position is a permanent full time role. In return for your hard work and commitment you will receive the following generous benefits:
• Generous holiday entitlement
• Ongoing personal development plan and career progression
• Company Pension Scheme
• Friendly Working Environment
• Free Enhanced DBS Check and uniform
• Excellent career development opportunities
• Full time and part time opportunities
• Discounts and benefits suited to your lifestyle

Reference ID: 6835
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Job Vacancy

The post holder will provide support to the various functions of Communities, Lifelong Learning and Employability.

The hours of the post are negotiable.

The post will be office based, predominantly Dalkeith, but the post holder may be required to travel to other venues across Midlothian.

KNOWLEDGE

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English, or equivalent.

Knowledge of supervisory skills;Word-processing/spreadsheet/keyboard and clerical skills; SVQ 2 or equivalent is an acceptable alternative for these skills.

Previous office experience, demonstrating a working knowledge of the relevant procedures; communication, relevant software and computer skills.

CLOSING DATE - Monday 19th August 2024

INTERVIEW DATE - Monday 2nd and Tuesday 3rd September 2024

Job Advert

Position Title: Senior Support Assistant

Directorate: Children, Young People & Partnerships

Location: Various Dalkeith (Fairfield House)

Contract Status: Permanent

Hours of Work: 18 - 22 hours

Working Pattern: Mon to Fri, occasional evenings and weekends

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

The minimum actual salary for this position is £13.76 per hour.

Requirements

This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post

Proud member of the Disability Confident employer scheme

Hours:

Fixed term (12 months) or 12 month secondment.
35 hours per week - Monday to Friday - 9am to 5pm
Hybrid working from Skipton Head Office

Salary:

£36,000 Per Annum

Closing Date:

Wed, 3 Jul 2024

Customer Relations Senior Consultant:
Salary : Up to £36,000 base salary (dependant on experience and qualifications)
Hybrid working from Skipton Head Office (North Yorkshire)

12 month FTC

If you are passionate about delivering good outcomes for our customers; taking the opportunity, when things have gone wrong, to restore confidence and trust; and have strong analytical skills to identify themes and trends from data to allow you to work alongside leaders to determine actions to address these, then this role may be for you!

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at theheart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining the Customer Resolutions team, which is responsible for the delivery of good, timely customer outcomes relating to the resolution of Mortgage, Savings and Financial Advice complaints. Your role will be to resolve the more complex complaints, including those with potentially significant wider themes, and those received by members of the Executive team and Senior Leaders. You will also be responsible for completing the detailed analysis of complaints, including root cause analysis, and the production of complaints reporting.

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Investigating and responding to complaints and queries received directly by the Executive Committee; the Board; or Senior Leaders; and more complex customer complaints, including “super” complaints and those with potentially significant and wider implication.

• Responsible for the delivery of detailed and effective analysis of the root cause for all complaints received (including those handled outside of the Customer Resolutions team). From this analysis, identifying themes and trends and working with stakeholders, alongside the Senior Manager – Customer Resolutions, to ensure that corrective actions are identified, there is clear ownership of these actions within the relevant business areas, they are tracked and their effectiveness is assessed by ongoing MI analysis.

• Ensuring adherence to FCA regulation relating to complaints handling, including but not limited to, DISP, Consumer Duty and Vulnerable Customer guidance. This will be delivered through the quality of your complaint responses and through your complaints analysis and reporting.

• Ensuring the effectiveness and continuous improving of data and reporting systems and working alongside the Senior Manager – Customer Resolutions to deliver improvements where required.

• Responsible for the delivery of good and accurate complaints reporting, including reporting to the Board; Exco and formal committees including the Complaints forum pack and minutes.

• Support the Senior Manager – Customer Resolutions with the accurate and timely reporting of FCA complaints returns.

What Do We Need From You?

• Passion for delivering good customer outcomes.

• Strong interpersonal skills, including conflict resolution with experience of stakeholder engagement at aSenior Leader level.

• Good analytical skills. Ability to analyse multiple sources of information, interpret the data and apply and communicate findings.

• Strong decision making, including in subjective areas.

• Ability to write effective communications.

• Good knowledge of complaints handing in financial services, including at least two of the following products: Mortgages, Savings and Financial Advice.

Proud member of the Disability Confident employer scheme

Senior Support Worker Portswood - £12.84ph

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Portswood This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.