Total 7 Senior Executive level Customer Service job vacancies in SK9 1BU

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Senior Mental Health Support Worker - £26,500 - £29,500 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday - Friday. Occasional evening & weekends.

Service – Transitional Support/Oxford.

What You’ll Be Doing:

The Transitional Support team are looking for an enthusiastic and motivated individual to join their team. The team focuses on providing care, 5 days a week, for clients in both (staffed projects and houses out in the community) shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services.

Overall job responsibility: Further detail can be viewed in the Job Description.


Lead shifts, delegating set diarised and daily tasks
Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.
Ensure all staff are completing relevant health and safety tasks
Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
Work within a One Team Approach and ensure this culture permiates through out the team and lead by example.
Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
Undertake assessments of referrals and attend regular assessment and risk management training.
Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.
Ensure risk is continuously assessed and risk management plans are kept up to date
Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People
Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.


The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:


GCSE’s in English and Maths (or equivalent)
A commitment to undertake continual personal development.
Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
An understanding of current approaches to mental health practice.
Have good knowledge of how to support with referrals and assessments
An understanding of equality, diversity and inclusion issues impacting people’s lives.
IT literate with experience using MS Office packages.
Good communication skills, written, verbal and listening.
A genuine interest in mental health and well-being with a commitment to delivering Response's mission.


What We Offer:


33 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS
Free flu jabs
Free DBS application


You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date - 23/12/2024.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! We welcome visits to the team and discussion to answer any questions and discuss your interest in the post.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About the Role

As a Senior Care Assistant for Maria Mallaband Care Group we ask you to care for our residents like they are your own family, caring for their Physical, Psychological and Social needs. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals. We would love to hear from you if you have previously worked as a Senior Care Assistant, Senior Care Giver, Homecare Worker, in Social Care or as a Community Support Worker.

We offer our care staff flexible hours on full or part time basis over the 7 day week to offer a good work-life balance.

*Candidates must have their level 2, with Senior Care experience and be willing to complete their Level 3 Health & Social Care qualification (if not already obtained) in order to be considered for this role.

"Become a Key worker and make a difference"

About You:

Above all, we’re looking for kind and caring people who want a job where they can really make a difference to people’s lives. Our successful candidate will have the following qualities and experience:

Experience of leading a team.

A committed and organised approach.

A confident communicator with excellent verbal and written communication skills.

Flexible to work shifts.

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Additional experience desirable for this role:

Previous experience working in a Care Home environment (Essential).

Experience of working as a Senior Care Assistant (Essential).

Level 3 qualification in Health and Social Care (desirable but not essential to commence in the role, although essential to complete on successful appointment of the role if not already obtained and much already have your level 2)

Apply now

If you’re ready to start your journey as a Senior Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Cavendish Court

Cavendish Court Care Home comes courtesy of care provider Maria Mallaband and offers a luxurious residential environment for up to 43 elderly people, amidst the scenic Cheshire countryside. With a skilled and experienced team of carers, Cavendish Court is a versatile service that can also offer rooms for respite, convalescent and nursing care, as well as providing a sensitive palliative care service. As well as a comfortable interior, residents enjoy being situated a short walk from local amenities, such as shops, a GPs, a surgery and a library.

Proud member of the Disability Confident employer scheme

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About the Role

As a Senior Care Assistant for Maria Mallaband Care Group we ask you to care for our residents like they are your own family, caring for their Physical, Psychological and Social needs. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals. We would love to hear from you if you have previously worked as a Senior Care Assistant, Senior Care Giver, Homecare Worker, in Social Care or as a Community Support Worker.

We offer our care staff flexible hours on full or part time basis over the 7 day week to offer a good work-life balance.

*Candidates must have their level 2, with Senior Care experience and be willing to complete their Level 3 Health & Social Care qualification (if not already obtained) in order to be considered for this role.

"Become a Key worker and make a difference"

About You:

Above all, we’re looking for kind and caring people who want a job where they can really make a difference to people’s lives. Our successful candidate will have the following qualities and experience:

Experience of leading a team.

A committed and organised approach.

A confident communicator with excellent verbal and written communication skills.

Flexible to work shifts.

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Additional experience desirable for this role:

Previous experience working in a Care Home environment (Essential).

Experience of working as a Senior Care Assistant (Essential).

Level 3 qualification in Health and Social Care (desirable but not essential to commence in the role, although essential to complete on successful appointment of the role if not already obtained and much already have your level 2)

Apply now

If you’re ready to start your journey as a Senior Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Cavendish Court

Cavendish Court Care Home comes courtesy of care provider Maria Mallaband and offers a luxurious residential environment for up to 43 elderly people, amidst the scenic Cheshire countryside. With a skilled and experienced team of carers, Cavendish Court is a versatile service that can also offer rooms for respite, convalescent and nursing care, as well as providing a sensitive palliative care service. As well as a comfortable interior, residents enjoy being situated a short walk from local amenities, such as shops, a GPs, a surgery and a library.

Proud member of the Disability Confident employer scheme

The Marketing Executive is an essential role within the Marketing Team, helping us to develop and execute lifecycle, triggered and automated omni-channel campaigns using email, SMS, Content and Social. This role is responsible for creating and implementing strategies to drive occupancy, build brand awareness and improve community engagement using digital and offline.

This role has the option to be office based or hybrid, with some days in the office and some days working from home. We offer a range of benefits, including discounted shopping a Gift Day of an additional day's leave to celebrate your birthday each year. Our award-winning team covers Marketing, Digital, Email, Content, Comms and PR, so there's plenty of opportunity to be exposed to a wide range of marketing and communications activity.

Main Roles & Responsibilities:
-Execute and manage lifecycle, triggered and automated omni-channel campaigns using email, SMS as well as Content and Social

-Identify and create campaigns to create and drive enquiries using our CRM logged B2B and B2C customer data, using segmentation to identify key areas of focus

-Build and deliver a test and optimise programme to continuously build on our knowledge and insight about what works

-Develop and maintain email and SMS communications to our key audiences

-Alongside the wider team, create and suggest content to support campaigns and email newsletters

-Working with the wider team to define and understand our core segments and opportunities

-Identify opportunities within our CRM data to improve our lead generation and conversion across all channels

-Contribute to weekly, monthly and quarterly reporting on KPIs, providing feedback on issues and areas of improvement

-Measure effectiveness of each campaign with suggestions about improvements

-Alongside the Head of Marketing, be the primary contact point in the central Marketing team for the Business Development Managers (BDMs) to support the planning and delivery of regional marketing activity focused on priority homes, which could include the production of ad hoc adverts, event collateral and community engagement initiatives

-Drive enquiries from affiliate broker sites, ensuring each entry positively reflects each home

-Carry out ad hoc customer insight research to help with our targeting and campaigns

-Liaise with agencies in a professional manner and ensuring all materials produced (whether by agency or in-house) are up to date, to a high standard, accurate and within brand guidelines

-Input into the broader planning of activity to promote visibility of our care homes in their local community

-In conjunction with the Head of Marketing, work closely with other internal teams to ensure we capitalise on all internal initiatives, communicating these to relevant audiences for the benefit of our homes

-Have an excellent working relationship with BDMs and the wider business.



Selection Criteria:

-This role will be based in the Wilmslow office but there will be a requirement to travel as and when required to our homes

-Evidence of experience of supporting digital campaigns for health care or using CRM data

-Previous experience of digital, email or SMS marketing tools would be an advantage

-Experience of creating and developing campaigns based on CRM driven data would be an advantage

-Experience of WordPress would be helpful but not essential

-Good working knowledge of Microsoft Office - Word, Excel, Powerpoint, and Outlook

-Educated to degree level or equivalent with marketing qualification an advantage

-Strong organisational and prioritisation skills and ability to manage own workload

-Excellent communication skills, particularly able to write in an engaging manner to suit a variety of audiences

-Evidence of ability to work effectively within a multi-functional team

-Evidence of ability to work concurrently on a number of different projects, ensuring projects are completed to time

-Strong attention to detail

-Ability to work under pressure and on own initiative

-Full clean driving licence

-Ability to discharge key elements of the role via an assessment centre or structured interview assessing competency and behaviours.

Job Purpose

To lead and support the supplier sourcing selection, commercial contract negotiations and performance management of suppliers to deliver commercially beneficial and industry leading solutions and service to the Group.

Key Responsibilities

-Lead and support Tender Exercises - researching, selecting and contracting with the correct supplier for the business.

-Building relationships with suppliers and negotiating with them for the best price, quantities and delivery timescales

-Understanding the target market and analysing trends in order to make informed buying decisions

- Identifying and delivering procurement opportunities, increasing quality and value for money.

-Promote, develop and implement strategic sourcing for category, responsible for contract, implementation, performance and risk management.

-Supplier Relationship Management

-Stakeholder Management

-Production of professional category plans

-Work continually to improve the efficiency and effectiveness of the procurement department

-Use robust project management techniques to ensure changes are implemented smoothly

-Contribution to the technical expertise of the procurement department and exemplary service to internal stakeholders

-Develop strong relationships with internal customers and external consultants and suppliers

-Develop reporting and analysis to track savings and performance.

-Budgetary responsibility related to rebates.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the job.

PERSON SPECIFICATION

-Excellent written and oral communication skills

-Superb listening and interpersonal skills

-Strong customer service background

-Keen attention to detail and limiting mistakes & errors

-Self-motivated and ability to work under own guidance to manage workload

-Experience working in a team-oriented, collaborative environment

-Management experience and able to maintain professional relationships with internal and external stakeholders

-Ability to prioritise and work high stress environment when needed

-Personality to have challenging conversations with stakeholders when circumstances arise

-Interest and motivation to pursue a career in Procurement/Supply Chain

-Ability to travel when needed

Job Characteristics

Experience

-Fast paced working environment

-Working in a Procurement function

-Head Office role, multiple stakeholders

-Strong Analytical Skills

-Challenging suppliers to improve poor performance

-Circulation of reports to all levels of an organisation

-Project Management Skills

Qualifications & Accreditations

-Educated to degree level

-CIPS Qualifications/ Currently undertaking CIPS Qualifications

Job title: Senior Care Assistant

Location: Hazelmere House - Pinewood Road, Wilmslow SK9 2RS

Salary: £11.35 per hour

Contract: Permanent



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

As a Senior Care Assistant, we understand how crucial your role is to our home. Not only driving a team of Care Assistants that deliver high quality, personal care to our residents, but also inspiring, developing, and nurturing them to be their best every day. You'll be motivated, positive and with great interpersonal skills, and you enjoy working in a close-knit team. You're pivotal in running a unit, working with the Nurse to aid with clinical duties for the home. You'll have completed / be working towards an NVQ3 in care. We're more than happy to support you in the completion of your qualification if needed. You'll have previous experience of the role and knowledge of its rewards and challenges. Just as importantly, you will also have a passion for making a real difference to people's lives, giving them the kindness, personalised support and dignity they need. We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents. And as healthcare experts for over 75 years, we're committed to continually training you in the social care developments you need to do your job, learning from some of the best people in the industry. It's an exciting time to be with us.
You'll help us make health happen by:

• Day-to-day responsibility for running a unit
• Supporting with clinical duties, including supporting the nurse to observe, issue medication, review care plans and accurate record keeping
• Driving and managing a team of Care Assistants, including responsible for all shift handovers of the teams
• Helping with training and supervision of new staff members so they feel welcomed and supported
• Building relationships with residents, their families and external teams such as GPs and District Nurses
• Assisting residents with a range of personal care duties

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.