Total 23 Senior Executive level Customer Service job vacancies in Plymouth, Devon, PL6 8BG

Senior Care Assistant - Parkland House, our CQC Outstanding Care Home in Exeter. 24-36 hours available (Days or Nights) to include alternate weekends

Days £13.14-£13.64ph/ Nights £13.52-£14.02ph

As a Senior Care Assistant, you will work as part of a team to provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and co-ordinate the care and support team working within the home whilst running the shift; mentoring, supporting and managing the team to provide the very best person-centred care.

You will be responsible working with the team for the safety and wellbeing of the people living, working and visiting the home.

You will support people with daily living routines including personal care, offer emotional support, encourage social activities within the home and update electronic care plans and risk assessments (from pre-admission onwards) and ever-changing needs of individuals.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

What you need most of all is a desire to help, kindness and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter including revalidation
Support from the Registered Manager and the Senior Management Team
Free DBS check
Company Pension
Free meals provided when working long shifts
Short or long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

Customer Service Executive / Agent / No Experience Required

IS THIS YOU?

• Are you a natural communicator with a passion for helping others?

• Do you have excellent written and verbal communication skills?

If so, we have an exciting opportunity for you to join a team as a Customer Service Executive / Agent based in Exeter, South West England.


NO EXPERIENCE REQUIRED – FULL TRAINING PROVIDED
If you have worked as a Customer Service Executive / Agent within an office or customer facing environment, then great. If not, don’t worry the company will provide full training and support to get you up to speed.


SALARY: up to £25,000 per annum + Benefits

LOCATION: Exeter, South West England

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for someone who has a friendly and helpful manner that wants to work as a Customer Service Executive / Agent who also has great listening skills with the ability to go that extra mile to support customers.

Working as a Customer Service Executive / Agent you will be the first point of contact for customers, providing outstanding service and support.

As the Customer Service Executive / Agent your role will involve handling customer enquiries, resolving issues, and ensuring a smooth and positive experience for everyone you assist. This role is ideal for someone who enjoys interacting with people and has a genuine desire to help.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Once trained your duties as a Customer Service Executive / Agent include:

• Responding to customer enquiries via phone, email, and live chat

• Resolving customer issues efficiently and professionally

• Maintaining accurate records of customer interactions

• Providing product information and guidance

• Collaborating with other departments to ensure customer satisfaction

• Upholding the company's high standards of service


CANDIDATE REQUIREMENTS

• No previous experience required – full training will be provided

• Excellent written and verbal communication skills

• A positive attitude and a customer-first mindset

• Ability to work effectively in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Willingness to learn and develop new skills


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12746

Full-Time, Permanent Trainee / Entry Level Jobs, Careers and Vacancies. Find a new job and work in Exeter, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Senior Support Worker - Riverview
Pay rate: £13.10 per hour
Shift Patterns: Full time - Evening and weekends included (waking nights included)


Priory Adult Care is the UK’s leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we accommodate. With community-based residential care settings, as well as a network of supported living services, we support adults over the age of 18 with autism, dementia, learning disabilities, mental health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge. We also offer a range of residential and nursing care settings for older people with varying levels of need.

At Priory, you'll have the opportunity to be part of something special. A closeknit, supportive and diverse team who help to make a real difference to people’s lives.

We offer full training and numerous career pathways, including our Nurse Apprenticeship program.

Our roles can be flexible around your lifestyle, either full or part time and with a variety of shift patterns including weekdays and weekends.

For further detail on the site location and type of support provided, please review the additional information section.


Job Description

Your positive attitude and passion for providing high quality care and support will be your key strengths, but you'll also have a friendly, patient and positive approach to work. You should be keen to learn and show compassion to care for the people we support.

You will provide support with day to day activities, whilst encouraging and promoting independent living. As part of our team, you’ll help people reach their potential, through both practical and emotional support, making a positive difference to their lives.

Our teams provide care and support for individuals with different conditions at Priory sites all across the UK.

It would be ideal if you have previous experience gained in a similar role. However whilst this is valuable, we are looking for individuals who display the right values and behaviours in order to make a difference to people’s lives. You should be keen to learn and show compassion to care for the people we support. Not only is full training provided, but there are numerous career pathways available to you, including our Nurse Apprenticeship program.



Benefits include:

• A competitive salary

• Enhanced disclosure cost coverage

• Comprehensive induction and commitment to on-going training

• 5.6 weeks annual leave (Pro Rata)

• Online benefits and cashback rewards

• Blue Light Card application opportunity

• Cycle to work scheme

• NEST pension option

• Benefits are subject to T&Cs

• Working alongside an incredible team



Responsibilities

Supporting with personal care tasks
Perform light housekeeping tasks
Assistance and support to attend medical appointments
Observe, monitor, and record physical and emotional well-being,
Encouragement to participate in social and recreational activities
Head a team of Support workers on shift

Qualifications

Qualifications and Skills

Experience working in a care setting minimum of 12 months

Excellent interpersonal skills and a caring nature

Empathy, understanding and patience

Ability to work on your own and as part of a team

Ability to understand and follow policies and procedure

The ability to anticipate and respond to challenges

Competent in verbal and written English

A healthcare qualification is desirable, but not essential



To be considered for this role, we require you to have the right to work in the UK.


Additional information

Riverview is located in the picturesque seaside town of Teignmouth, Devon. Our home offers residential support for eight people who are autistic. We are on a side road within a short walk of the local town and all amenities, right on the coast. Our team are dedicated to supporting the people we care for to develop skills that will enable them to fully participate in the community and live the life they want to.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.



We are an equal opportunities employer.

Job Title: Senior Support Worker
Location: St Marychurch, Torbay
Contract: Permanent
Hours: Full Time
Salary: £26,863.50
Reference: 070153
Additional Information: Full UK driving licence is essential

Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.

Are you looking to progress your career in Social Care, with the security of a regular monthly salary? Maybe you have worked as a Care Assistant before and are looking for a change or perhaps you have always wanted to make a difference in people lives.

We are extremely proud of the work we do and are currently seeking new talent. We invite you to join our team.

As a Senior Support Worker Thera, you will be part of an inclusive team supporting adults with a learning disability.

You will assist the Senior Management Team in developing support plans, set goals & objectives, assist with the overall health and safety, and you will be responsible for mentoring your team of Support Workers.

Using a person-centred approach, you will help create innovative ways to support an individual achieve their own personal goals. The ways of supporting will change with everyone you work with because everyone has different ambitions.

Supporting people in their daily lives is varied and any day could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, interests, and travel. You could be supporting people in their own home or out and about in their community.

Thera is unique we are led by people with a learning disability.
Our vision is to promote that people with a learning disability can be leaders in society.
Using a person-centred approach, you will empower people with a learning disability to live the lives they choose.

Who are we looking for?
Previous experience in the social care setting is essential, a previous senior role is desirable
Compassionate, Caring and Confident
Excellent communication and interpersonal skills
Self-starter, with a high level of motivation
Excellent written and verbal communication skills. Confident, articulate, and professional
Keenness to learn in a fast-paced environment and creatively solve problems
Desire to embrace our values and vision and have fun!
What are the Benefits?
Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities
Flexible working hours for work life balance
Immediate interview and quick start date (subject to pre-employment checks)
28 days Annual Leave including bank Holidays (pro Rata)
Employee support line to support you and your family
Free nationally accredited training, and the opportunity to earn a qualification and progress your career
Contributory Pension Scheme
Free DBS check
Refer a friend and earn up to £300
Cycle to Work Scheme
Well-being initiatives
Access to Thousands of Retail Discounts including discounted Health Cash Plan
An Employee Council that represents the views of staff about matters relating to work

If you have a passion for making a difference to peoples lives, consider a career with Thera Group. For further information or to learn more about being a support worker in Thera, contact our friendly talent team on 01476 513934 or send an email newtalent@thera.co.uk

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. We are an equal opportunities employer.

This role is exempt from the Rehabilitation of Offenders act 1974. For the purpose of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant DBS check should you be offered the position.

DYS284: Senior Youth Support Worker
Location: Barnstaple Youth Centre
Employment Type: Permanent
Hours: 37 hours per week - full time
Salary: JNC: unqualified scale pt 9 - 10 (£25,664.00 - £26,341.00), qualified scale pt
10 - 13 (£26,341.00 - £29,606)
Deadline for application: Sunday 3rd November 2024
Interview Date: Monday 11th November 2024

SPACE is an ambitious and innovative charity, driven by our values and seeking to support even more young people by developing current and new services. Our employees strive to achieve the best they can and must be committed to seeing the best in others. We value everyone's contribution and create safe spaces for exploration and growth.

Do you want to help us unlock potential with young people and their communities? Do you love a challenge?

We have an exciting opportunity for the right candidate to work with young people in our Barnstaple youth centre and local communities. This post requires either an experienced youth worker or someone looking to change careers and work with young people as part of the youth work team. Transferable skills will be considered. Our Youth Centres are busy and vibrant spaces. The successful candidate will enjoy the challenge of leading sessions alongside providing young people with individual packages of support.

What is the role?
● Leading youth work in a variety of settings
● Supporting the development of co workers and volunteers
● Codesigning and supporting the delivery of social action projects in the community
● Working with partners and stakeholders
● Planning, evaluating and evidencing of youth work
● Helping young people to develop skills and put their ideas into action

Who we’re looking for
About You:
● Experienced youth worker or confident that you have the transferable skills required for the demands of the post
● Leadership and confidence
● Passion for supporting and advocating for the rights of young people
● Creativity and solution focused thinking
● Respectful with excellent empathy and kindness
● Ability to multitask, set priorities and reachout when you need help and support
● High commitment to continuous professional practice
● A reflective practitioner

Space is an inclusive and learning organisation. Our employees should strive to achieve the best they can and must be committed to seeing the best in others
As part of our ambitions to improve equality and diversity, we would particularly welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, gender, religion or belief, and sexual orientation.

What we offer
● Annual leave: 6 weeks for the first 5 years then increased to 7 weeks (pro-rata’d for part-time roles)
● Additional 3 Statutory days given between Christmas and new year plus bank holidays
● Pension contributions starting at 6% rising to 8% in the third year
● Employee assistance programme 24/7
● Casual dress code
● Social occasions
● Continuous Professional Development: Formal and informal training opportunities
● Enhanced sick pay
● Trained wellbeing champions available for a chat
● Chromebook and work mobile
● Value-driven culture

How to apply
Please read the job description and apply by completing our application form, describing your passion for this role even if you don’t feel you meet every point in the description.

If you’d like an informal discussion about the role, please contact Steff Howill on 07764326414 or for more information please visit www.spaceyouthservices.org.
To apply for this post please download and complete the attached application form and return this either via email as an MS Word document to recruitment@spacepsm.org or posting to DYS Space Ltd, 100 Club, Wear Barton Road, Exeter, Devon EX2 7EH.

Deadline for applications is Sunday 3rd November 2024. The Interview will be held at Barnstaple Youth Centre on Monday 11th November 2024.

At SPACE, we work with young people and are fully committed to ensuring their safeguarding and welfare is a priority at all times. As part of our Safeguarding Policy and Procedures, all of our employees, contractors and volunteers will be expected to comply. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which will include:
● An identity check (photo ID)
● Receipt of satisfactory references cover for 3 years to current
● Documentary evidence of right to work in the UK
● A satisfactory Disclosure and Barring Service (DBS)

Obtain consent prior to giving care in accordance with Trust policies.2. Competently undertake delegated duties in line with patient care plans.3. Ability to use your knowledge and experience to undertake non-routine duties and an understanding totake decisions within your area of responsibility.4. To carry out a range of (limited) clinical duties with minimal / no supervision, including for example, bloodpressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate,glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples andwound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustiveand will vary depending on area of work.5. Participate in patient assessment providing high quality holistic patient care and escalating concernsabout patients to other clinical staff.6. Practice safe standards of care to patients following Trust guidelines and policies and be able toconcentrate for periods throughout the day with occasional interruptions.7. Provide clinical care in accordance with the infection prevention and health and safety policies andprocedures.8. Maintain the work environment in line with Trust infection control and patient safety policies.9. Utilising skills to actively facilitate self-care and independence with patients.10. Promote health education specific to the clinical area and in line with national and local policies For further details please see attached JD&PS.

1. Obtain consent prior to giving care in accordance with Trust policies. 2. Competently undertake delegated duties in line with patient care plans. 3. Ability to use your knowledge and experience to undertake non-routine duties and an understanding to take decisions within your area of responsibility. 4. To carry out a range of (limited) clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work. 5. Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff. 6. Practice safe standards of care to patients following Trust guidelines and policies and be able to concentrate for periods throughout the day with occasional interruptions. 7. Provide clinical care in accordance with the infection prevention and health and safety policies and procedures. 8. Maintain the work environment in line with Trust infection control and patient safety policies. 9. Utilising skills to actively facilitate self-care and independence with patients. 10. Promote health education specific to the clinical area and in line with national and local policies. For further details please see attached JD&PS.

Senior Care Assistant - Parkland House, our CQC Outstanding Care Home in Exeter. 24-36 hours available (Days or Nights) to include alternate weekends

Days £13.14-£13.64ph/ Nights £13.52-£14.02ph

As a Senior Care Assistant, you will work as part of a team to provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and co-ordinate the care and support team working within the home whilst running the shift; mentoring, supporting and managing the team to provide the very best person-centred care.

You will be responsible working with the team for the safety and wellbeing of the people living, working and visiting the home.

You will support people with daily living routines including personal care, offer emotional support, encourage social activities within the home and update electronic care plans and risk assessments (from pre-admission onwards) and ever-changing needs of individuals.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

What you need most of all is a desire to help, kindness and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter including revalidation
Support from the Registered Manager and the Senior Management Team
Free DBS check
Company Pension
Free meals provided when working long shifts
Short or long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

Service Care Solutions are currently working alongside a thriving Local Authority, based in Devon, which is currently in need of a Senior Planning Lawyer to join their litigation and planning team on a REMOTE basis. This is an excellent opportunity to contribute to the direction of the council!

Role: Senior Planning Lawyer

Salary: £55ph to £60ph umbrella

Location: Devon - REMOTE

Duration: 6 months rolling contract!

The role of a Senior Planning Lawyer:

• Handling a varied caseload on Planning and Highways Law from start to completion.
• Provide remote planning committee and governance support, preparing planning agreements and advising on various aspects of highways and planning law.
• Provide some supervision to junior members of the team.

The Person:

• Someone who has experience in Planning and Highways Law within the public sector.
• Ideally someone with 3+ years PQE in Planning Law.
• Someone who is organised and self-motivated and is prepared to contribute and improve upon the efficiency of the team.

Benefits of the Senior Planning Lawyer role

• Remote working
• Flexible hours
• Weekly payments

If you or someone that you know would be interested in applying to the Senior Planning Lawyer vacancy, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Legal are currently working alongside employee focused Local Authority, based in Devon, which is in need of an experienced Adult Social Care Lawyer to join their team.

ROLE: Senior Adult Social Care Lawyer (must be a qualified Solicitor, Legal Executive or Barrister)

RATE: £50-£55ph

LOCATION: Devon, REMOTE

CONTRACT LENGTH: 3 months ongoing

The duties involved in the Senior Adult Social Care Lawyer role

• Deal with an Adult Social Care legal files from start to completion

• The role will deal primarily with Deprivation of Liberty Safeguard challenges and s16 applications in the Court of Protection as well as more general Mental Capacity Act advice.
• The successful candidate will also be required to assist in other areas of Adult Social Care including Ordinary Residence disputes, Care Act duties and Mental Health Act matters.
• The successful candidate will also oversee the whole process of each case from pre-proceedings through to completion of the final hearing.

The Person:

• Someone who has 3+ years of PQE in Adult Social Care Law
• Someone who has an understanding of the structural framework of Local Authority Law and has worked at a Local Authority before
• Someone who is able to deal with their own caseload independently whilst also assisting others with theirs

Benefits of the being in the Senior Adult Social Care Lawyer position:

• Flexible working hours
• Remote working
• Weekly pay

If the Senior Adult Social Care Lawyer position sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with me via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

DYS280: Senior Youth Support Worker In Charge
Location: East Devon - base Exmouth

Employment Type: Permanent
Hours: 37 hours per week - full time (evenings and occasional weekend work)
Salary: JNC: unqualified scale pt 12-13(£28,501 - £29,606 FTE), qualified scale pt
14-17(£30,750 - £33,141 FTE)

Deadline for application: Sunday 8th September 2024
Interview Date: Tuesday 17th September 2024

SPACE is an ambitious and innovative charity, driven by our values and seeking to support even more young people by developing current and new services. Our employees strive to achieve the best they can and must be committed to seeing the best in others. We value everyone's contribution and create safe spaces for exploration and growth.

Do you want to help us unlock potential with young people and their communities? Do you love a challenge?

We have an exciting opportunity for a motivated and inspiring senior youth support worker in charge. You will have the opportunity to lead open access youth work from our Exmouth and Ottery St Mary youth centres. You will support the youth manager by helping to achieve the local management plan targets, Space strategic objectives, by developing new staff and volunteers and planning creative and educational programmes. You will also work with young people in their local communities, engaging them in street based activities, building positive relationships and identifying their needs. You will support individual young people, help them set personal goals and have the opportunity to share their concerns. You will represent your team at partnership meetings and will work very closely with peers from a variety of locations.

What is the role?
● Leading youth work in a variety of settings
● Supporting the development of co workers
● Designing and delivering creative curriculum content and programmes
● Working with partners and stakeholder
● Planning, evaluating and evidencing of youth work
● Working some evenings and weekends

Who we’re looking for
About You:
● Experienced youth worker or confident that you have the transferable skills required for the demands of the post
● Passion for supporting and advocating for the rights of young people
● Creativity and solution focused thinking
● Respectful with excellent empathy and kindness
● Ability to multitask, set priorities and reachout when you need help and support
● High commitment to continuous professional practice
● A reflective practitioner
● Space is an inclusive and learning organisation. Our employees should strive to achieve the best they can and must be committed to seeing the best in others

As part of our ambitions to improve equality and diversity, we would particularly welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, gender, religion or belief, and sexual orientation.

What we offer

● Annual leave: 6 weeks for the first 5 years then increased to 7 weeks (pro-rata’d for part-time roles)
● Additional 3 Statutory days given between Christmas and new year plus bank holidays
● Pension contributions starting at 6% rising to 8% in the third year
● Employee assistance programme 24/7
● Casual dress code
● Social occasions
● Continuous Professional Development: Formal and informal training opportunities
● Enhanced sick pay
● Chromebook and work mobile
● Value-driven culture

How to apply
Please read the job description and apply by completing our application form, describing your passion for this role even if you don’t feel you meet every point in the description.

If you’d like an informal discussion about the role, please contact Steve Brind on 07764326431 or Lisa Rutter on 07590639440 or for more information please visit www.spaceyouthservices.org.

To apply for this post please download and complete the attached application form and return this either via email as an MS Word document to recruitment@spacepsm.org or posting to DYS Space Ltd, 100 Club, Wear Barton Road, Exeter, Devon EX2 7EH

Deadline for applications is Sunday 8th September 2024 The Interview will be held at Exmouth Youth Centre on Tuesday 17th September 2024.

At SPACE, we work with young people and are fully committed to ensuring their safeguarding and welfare is a priority at all times. As part of our Safeguarding Policy and Procedures, all of our employees, contractors and volunteers will be expected to comply. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which will include:
● An identity check (photo ID)
● Receipt of satisfactory references cover for 3 years to current
● Documentary evidence of right to work in the UK
● A satisfactory Disclosure and Barring Service (DBS)

Clinical To be professionally and legally accountable for all aspects of own work, including the management of patients in your care. To be responsible for maintaining accurate and comprehensive patient treatment records in line with Chartered Society of Physiotherapy (CSP) standards and local/Trust policy. To communicate appropriately with other disciplines (this might include meetings, report and letter writing) To undertake a comprehensive assessment of patients including those with diverse or complex presentations/multi pathologies; use advanced clinical reasoning skills and manual assessment techniques to provide an accurate clinical diagnosis of their condition. Formulate and deliver an individual physiotherapy treatment programme based on a sound knowledge of evidence based practice and treatment options using clinical assessment, reasoning skills and knowledge of treatment skills e.g. specialist neurological or respiratory techniques, manual physiotherapy techniques, patient education, and other alternative options. To take delegated responsibility from the Band 7 physiotherapist for managing patients with particular conditions and be responsible for providing specialist physiotherapy assessment and treatment plans for patients with these conditions. Formulate accurate prognoses and recommend best course of intervention, developing comprehensive management plans. Assess patient understanding of treatment proposals, gain valid informed consent, which must be documented and have the capacity to work within a legal framework with patients who lack capacity to consent to treatment. To comply with local confidentiality policies, child protection and vulnerable adult procedures. Use an extensive range of verbal and non-verbal communication tools to communicate effectively with patients/carers; to motivate, gain co-operation, to progress rehabilitation and treatment programmes. This will include patients who may have difficulties in understanding or communicating. For example, patients may be dysphasic, depressed, deaf, blind or who may be unable to accept diagnosis, or realistic expectations of Physiotherapy intervention. Evaluate patient progress, reassess and alter treatment programmes if required. To manage clinical risk within own patient caseload and to report incidents and near misses Work within trust clinical guidelines and CSP guidelines and to have a good working knowledge of national and local standards and monitor own and others quality of practice as appropriate. Rarely, when working in the community and domiciliary settings, work as a lone practitioner with telephone support from a senior physiotherapist if required. To be an active member of the respiratory evening on-call rota and seven day services with ED. Individual to ensure competencies are maintained. When working on the emergency duty rota, undertake the assessment and treatment of acutely ill patients with respiratory/orthopaedic/ neuro problems, who may have a complex presentation and maintain associated records as an autonomous practitioner. When working on the emergency duty on-call rota, provide advice to medical and nursing staff and other members of the multi-disciplinary team regarding patients respiratory/ major trauma orthopaedic/ neurology and chest functions/condition and its management. To train, clinically supervise and performance management more junior staff, technical instructors, assistants and students, with assistance from more senior members of the physiotherapy team. This will include the use of formal appraisal documentation. Represent physiotherapy service and /or individual patients at the multi-disciplinary team meetings, to ensure the delivery of a co-ordinated multidisciplinary service, and integrate physiotherapy treatment into the treatment programme. This will include discussion of patient care, patient progress and involvement in discharge planning. To be responsible for the safe and competent use of all electrotherapy equipment, gym equipment and patient appliances and aids by patients and ensure that junior staff/assistants attain competency prior to use. Professional To be responsible for maintaining own competency to practice through CPD activities, and maintain a portfolio which reflects personal development. Be an active member of the in-service training programme by attendance at, and participation in, in-service training programmes, tutorials, individual training sessions, external courses and peer review. Ensure that your own practice and that of any staff under your supervision meet the required professional standards of physiotherapy practice. Organisational Participate in the staff appraisal scheme as an appraisee and be responsible for complying with your agreed personal development programmes to meet set knowledge and competencies. To undertake as directed the collection of data for use in service audit and research projects. Be responsible for the safe and competent use of gym, electrotherapy and hydrotherapy equipment by patients, through teaching, training and supervision of practice. To be responsible for organising and planning own caseload to meet service and patient priorities. Readjusting plans as situations change/arise. Any other duties that might be considered appropriate by the physiotherapy line manager

Senior Support Worker Axminster - £13.29 p/h

Typical Shifts are: Monday - Sunday from 8.00am - 20.30pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Axminster. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism and complex individuals with challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Support Worker Exmouth- £13.05 p/h

Typical Shifts are: Monday - Sunday 8am-8.30pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Exmouth. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker as well as experience working with individuals with learning disabilities or autism, or complex individuals with challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Description

Corporate Services

Customer Engagement Senior Officer
Waverley Court

Salary: ££36,312 - £42,717 per year
Hours: 36 per week

Working with colleagues in the transactions teams to enhance the service they provide by using the feedback received to inform training needs, improve processes, and identify potential improvements to service delivery. The post holder will be responsible for the performance, efficiency and development of the Complaints Team responsible for dealing with a wide variety of customer feedback and VIP correspondence into and out of the Council. The post will ensure transactions are dealt with effectively and efficiently whilst delivering high levels of customer satisfaction. In addition, they will support the Customer division on other projects and initiatives that support the Council’s strategic objectives. The postholder will be responsible for ensuring statutory, legal and financial compliance across the service area providing regular monitoring reports to Senior Management.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme