Total 4 Senior Executive level Customer Service job vacancies in Abergavenny, NP7 7EG

The post holder is expected to: Observe the rules, policies, procedures and standards of Aneurin Bevan University Health Board together with all relevant statutory and professional obligations Observe and maintain strict confidentiality of personal information relating to patients and staff Be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues This position involves Regulated Activity with adults as defined by the Safeguarding Vulnerable Groups Act (amended by the Protection of Freedoms Act 2012) and the following checks will be undertaken following any conditional offer: Enhanced check with barred list information, including - an adults barred list check Applicants must hold or be eligible to hold full registration and a licence to practice with the GMC

In the full job description you will see clearly the full range of duties within these roles that will enable you to work as part of the pharmacy team and with the clinicians and ward-based teams to provide patient-focused, individual care for our patients. Tell us in your application how you meet the criteria in the attached person specification. We would like to invite you to see for yourself the centre at work, and the role of our pharmacy team as part of SWLEOCs day-to-day operations alongside your application. Please use the contact details provided to get in touch and book a visit to SWLEOC. Our strength is our team, and we would very much like for you to be able to see it, and picture yourself within it. We look forward to meeting you.

Surrey Downs Health & Care

Home First supports the approach of “why not home, today?” Wherever possible patients should be supported at home for ongoing assessments where this is not possible alternative pathways are available. Staying in the hospital longer than necessary hurts patient outcomes and ensuring patients are given the chance to continue their lives at home is vital for their long-term well-being (www.england.nhs.uk). Working across organizational boundaries and as part of Surrey Downs, Home First is a multidisciplinary and interagency service leading on and supporting discharges from hospital for those patients with ongoing health and/or social care needs by identifying the most appropriate pathway, allocating team members to work on the discharge and ensuring discharge and follow up assessments take place in the community on time.


Home First hub coordinates the process from assessment in the hospital (Acute and Community) to discharge into the community with relevant service involvement. This includes but is not limited to Therapy (SDHC @home team and PCNs, Care (Reablement and Brokerage), Bed-based rehabilitation, short and long-term placement. Home First Clinician of the Day is responsible for triaging, leading on complex discharges, supporting the wider team, ensuring all systems are updated and ongoing service developments keeping the patient at the centre.
The service is operational 7 days a week with clinical and administrative cover across this time.

To lead on triaging decisions on the day to support and manage the Home First+ pathways

To assess and identify the needs of clients with a variety of complex social and health care needs and support their hospital discharge with the appropriate support in the community
To work with the Home First Clinical Lead to support the roll out of Home First + within other areas e.g. Community Hospitals
To participate as an active member of the multidisciplinary team in developing and delivering high quality and innovative services to the local population
To promote effective teamwork within the wider Surrey Downs Health and Care / Sutton Health and Care, delegating activities to the wider team to the benefit of the patient and service delivery
The expectations within this job description will be achieved through virtual and hands-on clinical practice, service development, education, training and research
To support @Home service with provision of appropriate nursing and therapeutic care in the community
To work as a key member of the multidisciplinary team in the assessment and management of a caseload of clients
To support @home COD by deputising if and when required with referral taking and triage for @home team.
To undertake clinical work if and when required based on the needs of the service

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

The role covers Clinical patient care, communication and relationship building, planning and organization, health and safety, managerial, educational, research and audit, and quality and service development.

See the job description for more information.


This advert closes on Wednesday 15 May 2024

About The Role
Senior Support worker - Abergavenny

Salary - £27,209 - £28,255.50

Are you ready to take the next step in your career as a Senior Support Worker? Are you passionate about making a positive impact in the lives of individuals with complex needs? Orbis Education and Care is seeking an exceptional and enthusiastic Senior Support Worker to join our dedicated team at Llun y Mynydd Abergavenny.

ABOUT ORBIS EDUCATION AND CARE
At Orbis Education and Care, we are committed to providing exceptional care and support to children and adults with autism and other complex needs associated with autism. We believe that every individual has the potential to grow and flourish in a nurturing environment. As an organisation, we strive to create a positive and inspiring atmosphere that empowers our team members to make a real difference in the lives of those we care for.

KEY RESPONSIBILITIES

- Lead and supervise a team of dedicated support workers, fostering a positive and collaborative atmosphere.
- Provide high-quality, person centred care to our residents with autism and other complex needs.
- Assist in the creating and implementing of personalised care plans to meet individual needs and goals.
- Encourage independence and life skills development in the residents.
- Promote a safe and stimulating environment, ensuring the emotional and physical well-being of all of our residents.
- Liaise with family, guardians and external professionals to ensure effective communication and continuity of care.
- Support the management team in administrative tasks and staff training.

REQUIREMENTS

- Previous experience in a support worker role within a care or education setting is absolutely essential.
- NVQ Level 3 in Health and Social Care
- A passion for working with individuals with complex needs.
- Strong leadership and communication skills.
- Ability to work flexibly and adapt to changing needs and situations.
- A driving license is essential, unfortunately those without a driving license cannot be considered.

BENEFITS

- A fully paid Induction Training Programme, DBS and Social Care Wales Registration.
- Medicash Cashback - Health Plan.
- £300 Loyalty Bonus for new starters – after 1 year service.
- Paid cancer screening appointments and travel.
- ‘Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Employee Assistance Scheme, including confidential Counselling, Support Sessions and access to Salary Financing Services.
- Enrolment in a Company Pension Scheme: 3% employer/ 5% employee – after 3 months.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers.
- Enhanced maternity/paternity/adoption pay after 12 months of employment.
- 2x Salary Death in Service – after probation.
- Paid training for nationally recognised Health and Social Care Qualifications.
- Career progression opportunities – we have an excellent track record of internal promotions!
- Free uniform.
- Long Service Awards.
- Covid Sickness Payment up to 5 days fully paid – after probation.
- Conference & Awards Ceremony.
- Competitive annual leave allowance.


If you're ready to take on this rewarding role as a Senior Support Worker at Llun y Mynydd, please apply using the 'apply' button.

Don't miss this chance to be part of a great team, making a significant difference in the lives of those with additional needs. Join Orbis and help shape a brighter future for those in our care.

INDMIX