Total 256 Junior Executive level Customer Service job vacancies in Newport, Isle of Wight, PO30 5TG

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

客戶服務：

職位描述：

• 我們正在尋找熱衷於為客戶服務的候選人。
• 為客戶提供一流的第一線支持，確保最佳的產品和服務滿意度。
• 透過為客戶提供最佳服務來管理呼入和呼出電話。
• 透過電話、訊息和電子郵件在日曆上管理和安排辦公室和員工約會。
• 充當客戶和銷售團隊之間的聯絡人，處理售前和售後服務職能。
• 管理入庫和出庫快遞（包裹和文件）。
• 監控並確保辦公室內的設施狀況良好，管理辦公用品。
• 承擔管理階層不時指派的任何其他工作。

發票處理：

職位描述：

• 為客戶準備報價單、銷售發票和收據。
• 管理客戶銷售訂單和發票記錄的資料庫。
• 協助準備提交客戶報告，更新銷售報告
• 跟進未付款項。

津貼和福利

• 附近的公共交通
• 中心位置
• 開放文化

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Job Scopes :

• To assist marketing team making phone call to check on status of project

• Maintain proper filing of documents for record keeping

• To assist in the preparation of letters (formal and informal) and other necessary correspondence for the business to all clients.

• Able to handle main task independently

• Provide general administrative supports

• Assist in preparing sample for marketing department

• Perform ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree holder

• Highly committed, responsible and punctual.

Perks & Benefits

• Medical
• EPF
• Sosco

Responsibilities

• Perform off/onsite equipment services such as installation, maintenance and optimization of equipment performance.
• Ensure task assigned are completed within the time frame given and achieving the results to the customer satisfaction.
• Ensure service and repair rendered are in accordance to standard set and highest quality expected.
• Able to work independently and a team player whenever required.
• Provide feedback on product quality and technical support function for continuous improvement.
• Able to communicate efficiently and with good interpersonal skills. Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel.
• Provide necessary solution or advice to customer on technical issue and problem raised.
• To report, update and keep proper records of all service and repair in accordance to the company standard documentation system.
• Able to travel outstation and with valid driving licence.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in E&E, Mechatronic or related field
• Various position, experience and fresh graduate candidates are encouraged to apply
• Good interpersonal, communication and leadership skills
• Experiences in utilities, IOT and automation industries an advantage.
• Excellent communication, problem-solving, and analytical skills
• Working knowledge of relevant software and application

Perks & Benefits

• Medical
• EPF
• Sosco

工作範圍：

• 協助行銷團隊打電話檢查專案狀態

• 妥善歸檔文件以保存紀錄

• 協助準備致所有客戶的信件（正式和非正式）和其他必要的業務信函。

• 能夠獨立處理主要任務

• 提供一般行政支持

• 協助行銷部準備樣品

• 履行指定的臨時職責。

要求：

• 最低文憑或學位持有者

• 高度投入、負責且準時。

津貼和福利

• 醫療的
• 公積金
• 索斯科

職責

• 執行場外/現場設備服務，例如安裝、維護和設備性能最佳化。
• 確保在規定的時間內完成分配的任務，並取得令客戶滿意的結果。
• 確保提供的服務和維修符合標準和最高預期品質。
• 能夠獨立工作，並在需要時具有團隊合作精神。
• 提供有關產品品質和技術支援功能的回饋，以實現持續改進。
• 能夠有效地溝通並具有良好的人際交往能力。與客戶、供應商、承包商和公司人員培養和發展積極的工作關係。
• 就技術問題和提出的問題向客戶提供必要的解決方案或建議。
• 根據公司標準文件系統報告、更新和保存所有服務和維修的正確記錄。
• 能夠出差並持有有效駕駛執照。

所需技能和資格

• 電機與電子、機電一體化或相關領域學士學位
• 鼓勵各種職位、經驗和應屆畢業生申請
• 良好的人際溝通、溝通與領導能力
• 有公用事業、物聯網和自動化產業經驗者優先。
• 優秀的溝通、解決問題與分析能力
• 相關軟體和應用程式的工作知識

津貼和福利

• 醫療的
• 公積金
• 索斯科

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

Responsibilities:

• Support both front and back office operations. 

• Keep track of received data and source documents 

• Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. 

• Sort and prepares documents for imaging 

• Correct captured data accurately in a pre-determined data entry system 

• Manage processed and unprocessed documents 

• Maintain an effective and efficient records management system 

• Generate reports and responds to inquiries related to entered data upon request 

• Process various forms 

• Protect customer information 

• Maintain operations by following policies and procedures 

• Perform other duties as assigned by Team Leader and Supervisors. 

• Provide and maintain the high standard of customer service to program members. 

• Ensure that member enquiries are responded to and actioned promptly 

• Responsible for actioning redemption requests via the system and managing member information through the member database 

• Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames 

• Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures 

• Resolve difficult customer issues that arise or escalate complaints to the Team Leader 

• Coach and educate Members on the value-add products, such as overall benefits of the 

program 

• Complete general administration tasks and follow-up on customer enquiries 

• Attend informational program overviews as required 

• Maintain compliance of monitoring guidelines

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

WHO IS THE OFFICE OF CHIEF COUNSEL, FINANCE & MANAGEMENT (HUMAN RESOURCES DIVISION)? The Associate Chief Counsel (Finance & Management) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and provides advice to the Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. The Human Resources Division is within the ACC (F&M) and is committed to excellent customer service and to fairly and equitably identify and employ innovative recruitment, retention, and professional development programs and services in the areas of staffing, classification, payroll, and benefits.

As a Human Resources Assistant (Office Automation) in the Payroll, Processing & Benefits Branch, you will:

• Compute or assist employee/supervisors in completing paperwork associated with employee benefits.
• Process claims forms or applications for health benefits, life insurance and thrift savings plan.
• Counsel employees and managers/supervisors on employee benefits and employee groups when changes occur in the status of entitlements.
• Assist with conducting orientation and training sessions for new employees on all aspects of employee benefits (health insurance and life insurance;
• Use personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc.