Total 547 Junior Executive level Customer Service job vacancies in NSW - Regional - Lower Mid North Coast

Duties of this position are, but not limited to:

• Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Communicates findings to providers, as needed
• Assists the team in reinforcing the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to ensure readiness for patient visit/procedure
• Other duties as assigned

Duties of this position are, but not limited to:

• Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Communicates findings to providers, as needed
• Assists the team in reinforcing the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to ensure readiness for patient visit/procedure
• Other duties as assigned

The AMSA independently performs a full range of duties to include answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines and community care processes. S/he will complete clinic scheduling by assisting with tracking of Return to Clinic Orders (RTC) orders, opening clinic slots, canceling/opening clinics and canceling/rescheduling patient appointments as needed for all Telehealth appointments while maintaining flexibility in adapting to changes in the schedule and workload.

Major Duties:

• Will monitor and report issues relating to the safety of staff and Veterans while following existing policies and procedures and acting in a professional manner with staff and Veterans.

• The incumbent has a key role in the training and maintenance of the Telehealth Management Platform (TMP).
• The AMSA assists in monitoring and ensuring the integrity of various databases, consult management, encounter action required, RTC management, the Insurance Capture Buffer (ICB) system, and other reports and data used in the management of administrative and customer service within Telehealth services.
• The AMSA is responsible for ensuring appropriate use of administrative support packages, preregistration, clinic appointment profiles, information security, insurance capture, verifying and updating demographics, the completion of text orders, and other critical administrative tools.
• The incumbent explains outpatient policies to patients, families, employees, and Veterans' organizations.
• The employee provides administrative assistance to clinical staff related to access for providing telehealth care; i.e., specialty clinics, prosthetic services, and imaging services.
• The incumbent explains available My HealtheVet and Telehealth Programs offered by the VAHCS.
• This incumbent must be proficient in Microsoft Word, Excel, SharePoint, and PowerPoint as well as the scheduling packages in VISTA and CPRS.
• The employee performs administrative and clerical functions within Telehealth services.

The AMSA independently performs a full range of duties to include answering phones, greeting patients, relaying messages to appropriate staff inside or outside the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines and community care processes. S/he will complete clinic scheduling by assisting with tracking of Return to Clinic Orders (RTC) orders, opening clinic slots, canceling/opening clinics and canceling/rescheduling patient appointments as needed for all Telehealth appointments while maintaining flexibility in adapting to changes in the schedule and workload.

Major Duties:

• Will monitor and report issues relating to the safety of staff and Veterans while following existing policies and procedures and acting in a professional manner with staff and Veterans.

• The incumbent has a key role in the training and maintenance of the Telehealth Management Platform (TMP).
• The AMSA assists in monitoring and ensuring the integrity of various databases, consult management, encounter action required, RTC management, the Insurance Capture Buffer (ICB) system, and other reports and data used in the management of administrative and customer service within Telehealth services.
• The AMSA is responsible for ensuring appropriate use of administrative support packages, preregistration, clinic appointment profiles, information security, insurance capture, verifying and updating demographics, the completion of text orders, and other critical administrative tools.
• The incumbent explains outpatient policies to patients, families, employees, and Veterans' organizations.
• The employee provides administrative assistance to clinical staff related to access for providing telehealth care; i.e., specialty clinics, prosthetic services, and imaging services.
• The incumbent explains available My HealtheVet and Telehealth Programs offered by the VAHCS.
• This incumbent must be proficient in Microsoft Word, Excel, SharePoint, and PowerPoint as well as the scheduling packages in VISTA and CPRS.
• The employee performs administrative and clerical functions within Telehealth services.

Customer Team Leader
Location: Main Street, Brodick, Isle of Arran KA27 8AN
Pay: £13.32 per hour
Contract: 16-39 hours per week + regular overtime, permanent contract
Working pattern: Various shifts including early mornings of 6am and late evenings of 10pm including some weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#3
#ScotIsle

Job Title: Support Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: 37.5 hours
Working Pattern: 7-3, 2-10 shift patterns, includes weekend working
Location: The Beacon, North Yorkshire

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Assistant

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

• Experience of working with people in a customer facing environment
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Business Support Assistant needed in Seaforth and Thornton, £12.51ph PAYE - RQ1375966

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.

Work will be split over 2 family Centres, must be able to work at both locations as/when required, one based in Seaforth and other based in Thornton

This is a Full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Major duties include, but are not limited to:

• Compiling data from prescribed sources; knowledge of the organization to search and review records, files, or electronic data banks to locate information needed, and to verify information given.
• Provides administrative support to the interdisciplinary care team and other administrative and professional staff throughout the inpatient areas.
• Performs a variety of clerical duties on the inpatient units which support the care activities on the inpatient unit.
• Responsible for the coordination of administrative information between the professional staff and the patient.
• Updating and verifying demographic information, coordination in scheduling appointments, data entry, and notifying staff/patient of the scheduled appointments.
• Performs a variety of administrative functions associated with patient care.
• Provides oversight in the integrity of the patient medical record when records are received.
• Ensure that all necessary health/administrative information are integrated and scanned into Computerized Patient Record System (CPRS).
• Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established hospital processes.
• Additional duties or tasks as assigned by the supervisor to ensure efficient daily operations of the unit.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


The Medical Support Assistant in Patient Care Services at the Central Arkansas Veterans Healthcare system in North Little Rock, Arkansas is assigned to Health and Wellness System of the Department of Veterans Affairs Medical Center and may assist other inpatient/outpatient areas as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Directing and accomplishing a wide span of team Administration procedures
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Entering appropriate codes from completed Encounter forms
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Informing Health and Wellness Service of patient movements, i.e., discharge, consult, etc.
• Initiating referrals as needed and related forms, when ordered by physician
• Issuing meal tickets
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Making routine administrative decisions regarding administrative functions of the Health and Wellness system and Department of Veterans Affairs policies
• Managing consults for new patients
• Performing checking in/out clinic of visits
• Providing administrative guidance and support to a constantly changing professional staff
• Receiving and handling most customer callers, both personal and telephonic
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Recording telephone messages such as detailed reports, x-rays, test results
• Routing information to appropriate departments for action
• Scheduling and notifying Health and Wellness personnel of patient appointments with various clinics and Services throughout the medical center
• Serving as the point of contact for Health and Wellness services
• Serving as the team clinic/scheduling liaison with other elements of the medical center, and with the public
• Sorting and distributing mail
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients to include requests for diagnostic tests, medications, treatment activities, etc.
• Transferring patients in the computer between departments
• Using the Electronic Record System
• Verifying physicians' orders and forwarding requests in a timely manner to ensure proper care is provided
• Orienting new physicians, residents, interns, nurses and nursing students to Health & Wellness Services

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide clinical care and support to a young Male patient in the Redcar Area. Our Patient is a 22 year old male with acquired Brain Injury, spinal injury & Autism. Excellent interpersonal skills, resiliency and an eagerness to make a real difference in someone's life are all key to being successful in this role.

Hourly Rate: £11.44 - £12 per hour (will increase on completion of compentencies)

Location: Redcar

Shift Patterns: Day Shifts 08:00 - 20:00

Night Shifts 20:00 - 08:00

Driver - Essential

Contract: Full Time or Part Time

Speciality: Complex Care

Covid-19: PPE provided and weekly Covid Testing

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

You would become an essential part of his life and make an impact to promote his independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

Theory and practical training will be provided to ensure you have the correct skills to support this individual. This will give you the opportunity to learn new skills, develop your career as a Complex Care Health Care Assistant.

Benefits of the Health Care Assistant role:

• Enhancing our Service Users quality of life
• Weekly Pay and access to pension scheme
• Ongoing training development and access to NVQ courses
• Ongoing support from the Nurse Care Manager and Registered Manager

Requirements of the Health Care Assistant role:

• Able to work 12 hour shifts
• Able to support in Moving and Handling
• Able to support in Personal Care
• Able to engage in outdoor activities.
• Supporting and maintaining all clinical needs

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK