Total 72 Junior Executive level Customer Service job vacancies in Johor Bahru

Job Requirements

- Good command of language skills - Mandarin Speaker Preferable based on nature of the work

- Minimum 2 year(s) of working experience in Logistics/Supply Chain, Freight, Shipping, Forwarding or equivalent

- Bachelor's Degree (preferred)

- Meticulous and Details Oriented

- Ability to work in teams and open to others’ views

- Managing relationship with Client/Carrier/Agent for smooth shipment process, a strong communication skill is ideal

- Fresh graduates are also encouraged to apply.

Responsibility

- Managing end to end operation, shipping and sales support functions.

- Act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

- Constantly review working processes with vendors

- Coordination on documentation between customers and carriers

Perks & Benefits

- Parking subsidy

- Allowance will be Mobile allowance/ Commission after confirm

- Bonuses

- Annual Leave : 14 - 18 days per annum

- Group Medical Coverage : Outpatient (Red Alert), GHS & PA

- Salary will subject to statutory contributions as per statutory prescribed rate.

Helpdesk Support Engineer 

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction. 

Education and Experience Requirement: 

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent 

• Proven experience in a technical support role or similar position 

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues 

• Excellent communication and interpersonal skills 

• Ability to work independently and collaboratively in a fast-paced environment 

• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus 

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities: 

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system 

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc 

• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction 

• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order 

Working Hour: 

• Monday to Friday, 8:30am – 6:00pm 

• Weekend and Public Holiday on standby basis 

Benefit: 

• Allowance and Claims 

• On Job Training & Certification 

• EPF & SOCSO 

• Insurance 

Helpdesk Support Engineer 

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction. 

Education and Experience Requirement: 

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent 

• Proven experience in a technical support role or similar position 

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues 

• Excellent communication and interpersonal skills 

• Ability to work independently and collaboratively in a fast-paced environment 

• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus 

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities: 

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system 

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc 

• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction 

• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order 

Working Hour: 

• Monday to Friday, 8:30am – 6:00pm 

• Weekend and Public Holiday on standby basis 

Benefit: 

• Allowance and Claims 

• On Job Training & Certification 

• EPF & SOCSO 

• Insurance 

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Coach the team for service performance
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment) 
• Other backend supports roles
• Monitoring retail gold price and keep update the selling price in every platform.
• Execute activities driven by data analytics
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcome of data-driven insights.
• Any other tasks as assigned.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

About This Role:

As a Management Support Executive, you will be responsible for ensuring the smooth administration and success of the Operations department.

You Will Work On:

• Assisting to ensure Accounting Superhero’s services are delivered timely, on budget and complement to client’s standards and expectations.
• Assisting clients to consistently adhere to project deadlines laid out by clients.
• Assisting the head of department in managing the departmental strategies and administrative work of the department.

Responsibilities:

• Liaise with clients and ensure that clients have a positive experience;
• Prepare engagement contracts and roll over of contracts;
• Ensure clients’ onboarding tasks are completed smoothly;
• Be a Liaison Officer between Operations department and clients;
• Keep track of clients on monthly plans and ensure renewal done before contract expiry;
• Assisting the managers to ensure all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;
• Assist to prepare and catalogue the SOPs for the Operations team;
• Ensure SOPs are updated timely;
• Assist in monitoring the compliance of work are carried out to the SOPs;
• Ensure clients' communication are being attended to by Operations department;
• Report directly to Operations Supervisor on jobs status
• Assist to keep track of all open jobs as well as jobs billings;
• Prepare management reports;
• Keep track and report of department's KPIs;
• Assist in the planning and executing projects related to Operations department;
• In charge of clients’ accounting records movements;
• Liaise with all relevant departments on operational and clients’ matters;
• Support the Operations team where required;

You will also be involved in other tasks as may be assigned or allocated to you by your supervisor/reporting officer from time to time including any administrative matters.

Requirements:

• Candidate must possess at least Bachelor’s Degree in Business Administration or related field
• Required language(s): English
• At least 1-2 year(s) of working experience in the related field is required for this position
• Comfortable liaising with clients
• Understanding of office management and basic accounting procedures
• Able to work independently and as a team
• Able to meet deadlines
• Have a good interpersonal and analytical skills, and
• Have strong work ethics.

Accounting Superhero Benefits:

Exact benefits vary depending on location. That said, all our employees receive the following:

• Group Hospitalization & Surgical Insurance
• Base of 10 days paid annual leave and 14 days medical leave.
• Private medical reimbursement (subject to annual cap).

Perks & Benefits

• Regular team activities
• Group hospitalisation & surgical insurance
• Medical reimbursement
• Personal development opportunities
• Remote work entitlement, upon request

關於這個角色：

作為管理支援主管，您將負責確保營運部門的順利管理和成功。

你將致力於：

• 協助確保會計超級英雄的服務按預算及時提供，並滿足客戶的標準和期望。
• 協助客戶始終遵守客戶規定的專案期限。
• 協助部門主管管理部門策略和部門行政工作。

職責：

• 與客戶聯絡並確保客戶獲得正面的體驗；
• 準備訂婚合約並延期合約；
• 確保客戶入職任務順利完成；
• 擔任營運部門與客戶之間的聯絡官；
• 追蹤客戶的月度計劃並確保在合約到期前完成續約；
• 協助經理確保追蹤所有客戶的最後期限，並協助協調營運部門內的工作，以便滿足客戶的最後期限；
• 協助營運團隊準備和編目SOP；
• 確保SOP及時更新；
• 協助監督工作是否符合標準作業程序；
• 確保營運部門專注於客戶的溝通；
• 直接向營運主管報告工作狀態
• 協助追蹤所有空缺職位以及職位帳單；
• 準備管理報告；
• 追蹤並報告部門的KPI；
• 協助營運部門相關專案的規劃與執行；
• 負責客戶的會計記錄變動；
• 就營運和客戶事務與所有相關部門聯絡；
• 根據需要支援營運團隊；

您還將參與您的主管/報告人員不時分配給您的其他任務，包括任何行政事務。

要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位
• 所需語言： 英語
• 該職位需要至少1-2年相關領域的工作經驗
• 與客戶輕鬆溝通
• 了解辦公室管理和基本會計程序
• 能夠獨立工作和團隊合作
• 能夠準時完成任務
• 具有良好的人際交往和分析能力，並且
• 具有強烈的職業道德。

會計超級英雄的好處：

確切的好處因地點而異。也就是說，我們所有的員工都會收到以下訊息：

• 團體住院及手術保險
• 基本上為 10 天有薪年假和 14 天病假。
• 私人醫療報銷（受年度上限限制）。

津貼和福利

• 定期團隊活動
• 團體住院及手術保險
• 醫療報銷
• 個人發展機會
• 根據要求提供遠距工作權利

Below is a glimpse of what you will do

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
• To deliver high customer-oriented service level.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Coach the team for service performance
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment) 
• Other backend supports roles
• Monitoring retail gold price and keep update the selling price in every platform.
• Execute activities driven by data analytics
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcome of data-driven insights.
• Any other tasks as assigned.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

幫助台支援工程師

幫助台支援工程師，負責為客戶提供有關硬體、系統和網路基礎設施以及各種 IT 相關問題的維護、技術援助和支援。主要目標是透過排除問題、提供及時解決方案和保持用戶滿意度來確保無縫操作。

教育和經驗要求：

• 電腦科學/資訊科技、工程（電信）學士學位或同等學歷

• 具備擔任技術支援職位或類似職位的豐富經驗

• 對 IT 基礎架構有深入了解，包括硬體、軟體、網路和作業系統 • 熟練解決常見技術問題

• 優秀的溝通與人際溝通能力

• 能夠在快節奏的環境中獨立和協作工作

• 以客戶為導向，專注於提供高品質的支援服務 • 擁有專業認證者優先

• 至少 1 年維護及管理相關硬體的工作經驗

職責：

• 透過電話、電子郵件或票務系統等多種管道及時回覆用戶詢問

• 診斷並解決技術硬體和軟體問題，包括桌上型電腦、筆記型電腦、伺服器、儲存、網路設備、備份等

• 為用戶提供禮貌和專業的幫助，確保積極的支持體驗 • 用用戶友好的語言向非技術人員清楚地傳達技術解決方案 • 跟進用戶，確保問題得到滿意解決並保持高水平的用戶滿意度

• 根據需要與供應商協調硬體維修和保固支援 • 為客戶 IT 基礎設施提供定期預防性維護，以確保系統和網路正常運行

工作時間：

• 週一至週五，上午 8:30 至下午 6:00

• 週末及公眾假期待命

益處：

• 津貼和索賠

• 在職訓練和認證

• EPF 與 SOCSO

• 保險

為所有 Aspial Lifestyle 商業品牌（Maxi Cash、Goldheart 和 Lee Hwa）提供電子商務支援。此角色管理從資料管理、活動管理到訂單處理和履行的後端電子商務週期。

• 電子商務資料庫的維護（定價、描述、規格、圖像）
• 庫存管理，例如檢查以驗證可用庫存、透過上傳、刪除和更換已售完的商品進行儲值/補貨。
• 透過新產品圖片/庫存上傳、價格變化準備活動啟動和激活
• 協助現場銷售準備和售後活動/活動總結報告
• 監控門市網路訂單安排
• 訂單處理和資訊傳播以提供履行支持
• 指導團隊提升服務績效
• 管理電子商務網站/產品準備的時間表，為品牌活動做好準備。 （市場活動和內部網站戰術促銷/激活）
• 對電子商務流程和客戶期望有充分的了解
• 除了每月啟動之外，還為所有發布準備並上傳圖像、描述、價格和其他產品詳細信息
• 訂單履行支援（將訂單分配到具有可用庫存的各個網點以支援履行）
• 其他後端支援角色
• 監控黃金零售價格並不斷更新各平台的銷售價格。
• 執行由數據分析驅動的活動
• 實施災難復原計劃的預防和糾正措施。
• 追蹤並報告數據驅動洞察的業務成果。
• 分配的任何其他任務。

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 健身會員資格
• 牙科保險
• 視力保險
• 有薪培訓和發展
• 遠距工作彈性

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Coach the team for service performance
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment) 
• Other backend supports roles
• Monitoring retail gold price and keep update the selling price in every platform.
• Execute activities driven by data analytics
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcome of data-driven insights.
• Any other tasks as assigned.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Coach the team for service performance
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment) 
• Other backend supports roles
• Monitoring retail gold price and keep update the selling price in every platform.
• Execute activities driven by data analytics
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcome of data-driven insights.
• Any other tasks as assigned.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Responsibilities:

• Troubleshoot and repair medical equipment.
• Perform scheduled maintenance according to define scope and standard operating procedures.
• Close service call with duly completed service reports.
• Foster strong customer relations and escalation at a technical level.
• Any adhoc duties assigned by superior from time to time.

Requirement:

• Bachelor Degree in Biomedical, Electronics or Mechatronics Engineering , Electrical and Electronic Engineering. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good team player and independent worker with good written and  communication skills
• Excellent interpersonal and analytical skills
• Willing to work on standby mode by rotations.
• Prior experience in in technical support / field service experience handling biomedical equipment, medical devices or related medical products, is an added advantage.
• Willing to travel.
• Proactive attitude towards learning.
• Training will be provided.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

職責：

• 排除故障並修理醫療設備。
• 根據定義的範圍和標準作業程序執行定期維護。
• 關閉服務電話並及時完成服務報告。
• 培養牢固的客戶關係並在技術層面上升級。
• 上級不時指派的任何臨時職責。

要求：

• 生物醫學、電子或機電工程、電機和電子工程學士學位。
• 能夠在高壓環境下有效地確定優先順序並執行任務
• 良好的團隊合作精神和獨立工作者，具有良好的書面和溝通能力
• 優秀的人際溝通與分析能力
• 願意輪流在待機模式下工作。
• 具有處理生物醫學設備、醫療器材或相關醫療產品的技術支援/現場服務經驗的經驗是一個額外的優勢。
• 願意出差。
• 積極主動的學習態度。
• 將提供培訓。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours