Total 24 Fresh/Entry Level Customer Service job vacancies in Washington, District of Columbia

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The Pathways Internship Program gives Interns the opportunity to gain valuable work experience and the opportunity to foster networking relationships.

As a Student Trainee, your typical work assignments may include the following:

• Communicating with internal and external customers.
• Providing clerical support to assigned office.
• Performing data entry, data queries, manipulating and extrapolating data for reports and presentations.
• Using computer and various software to produce written products.

WHAT IS THE PATHWAYS PROGRAM? The Department of the Treasury's Intern Program affords experiences in the Federal Government intended to introduce possible careers in the civil service to individuals who are currently enrolled students. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government.

WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: www.usajobs.gov/StudentsAndGrads / OPM Intern Program information page

WHAT IS THE PLANNING & FINANCE DIVISION? The Planning & Finance Division (PFD) has a variety of responsibilities for the Office of Chief Counsel including, formulation and execution of Counsel's annual budget, performance metrics and reporting, corporate data analysis, coordination of Counsel's case management systems, internal survey design, administration, and analysis, strategic planning, business continuity planning, and program administration. PFD is staffed by Management and Budget Analysts as well as Systems Coordinators. PFD produces regular workload and resource reports (e.g., quarterly business performance reviews) and analysis that supports program costing (e.g., user fee cost-setting). PFD also responds to GAO, TIGTA, IRS CFO, and others on topics that require organizational and management data. In addition, PFD often collaborates with and cross assigns analysts to other Counsel Business Units when the projects require PFD skill sets or custom analytics (e.g., employee engagement, Enterprise Risk Management, and change management).

As Management Analyst Trainee based in the Office's Planning and Finance Division you will gain exposure to data analysis, survey design & administration, information systems projects, performance management, emergency preparedness, staffing analytics, human resources and training development, program management, and other challenging work. By offering a broad exposure to multiple areas, our internship is a great place to start for aspiring public sector administrators.

The following are the duties of the Student Trainee (Management Analyst) at the GS-07. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.

• Developing and analyzing performance management metrics used in the analysis and review of management goals and accomplishments;
• Serving on project teams to assist with administering customer satisfaction surveys;
• Assisting with studying employee/organizational efficiency and productivity and recommending changes to work methods and procedures;
• Using automated case management systems and other systems in order to identify and extract data for management studies;
• Researching and assembling information, analyzing issues, and recommending solutions to administrative procedures and/or processes;

Following the completion of program requirements, interns may be considered for non-competitive conversion to a career-conditional or term appointment. Conversion requirements include but are not limited to:

• Complete at least 640 hours of work experience acquired through the Internship Program
• Complete their degree or certificate requirements
• Meet the qualification standards for the position to which the Intern will be converted
• Meet agency-specific requirements as specified in the Participant's Agreement, and
• Perform their job successfully.