Total 2 Fresh/Entry Level Customer Service job vacancies in Marston Green, B37 7HL

Band 2 Receptionist at the main Brian Oliver Centre

To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.

This is an on site full time position.

Hours to be covered 8-5 (to provide cover when required)

· Providingan efficient and professional administrative/receptionserviceacross all services in the building
• Taking detailed messages via telephone or on reception , deal with them in a timely and efficient way and refer as appropriate

Demonstrable ability to meet the Trust’s Values

Respect

Excellence

Integrity

Collaboration

Compassion

Assist in the provision of an effective administrative service across all services in the building, to support the clinical functions of the Trust. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.

Please find attached job description and person spec.






This advert closes on Monday 2 Sep 2024

Band 3 Clinical Admin Support - 37.5 hours per week

Learning Disabilities & Autism Directorate

Brooklands Hospital, Marston Green, B37 5RY

We are looking for dynamic individuals with excellent communication, organisational, and secretarial skills to support the administration function within our Inpatient units which are based at Brookland’s, Marston Green, Birmingham.

The successful candidate will provide an efficient and comprehensive administration and secretarial support to clinicians and managers within the Learning Disability team. We are looking for an individual with a positive and compassionate approach to supporting patient care with excellent customer service skills. We have a partial electronic patient record which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment. The successful candidate must show a positive approach to change who are supportive of service improvements.

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of word processing, excel data entry, email, and audio typing. Knowledge of digital dictation would be desirable. Previous experience of working within a health care setting would be desirable.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. You must be a team player and able to work autonomously, using your own initiative.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The LD&A directorate provide a range of services for children and adults with a learning disability, including specialist multi-disciplinary community services, intensive support services, specialist respite services and inpatient assessment and treatment services.

The multi-disciplinary, Intensive Support Team provide a highly specialist service for with adults in Coventry, Warwickshire & Rugby who have a diagnosed Learning Disability who may also be Autistic as well as other complex needs. People are referred to the team for highly specialist, intensive intervention around mental illness and /or behaviours that may be challenging. The team work collaboratively with the core Community Learning Disability team colleagues, , trust mental health colleagues, social care, families, carers, Commissioners and private care providers.

The services’ primary purpose is to provide person centred clinical interventions to avoid inappropriate admissions to mental health and specialist hospitals. Also, to support successful discharge for clients from those hospitals back into the community.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of word processing to include report writing, excel, data entry, email and audio typing. Knowledge of digital dictation would be desirable. Accurate data recording on patient electronic systems. Knowledge and experience of procurement and ordering. Previous experience of working within a health care setting would be desirable.

Any applicants will be shortlisted and interviewed in accordance with the Trust’s Recruitment and Selection Policy.


This advert closes on Monday 8 Apr 2024

Proud member of the Disability Confident employer scheme