Total 3 Fresh/Entry Level Customer Service job vacancies in Bristol, BS15 1PN

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.


We are excited to recruit a Trainee ACP to our growing team and are seeking enthusiastic and dynamic individuals for trainee ACP posts within the Emergency Department at Bristol Royal Infirmary. You will be expected to complete the RCEM adult competencies and subsequent credentialing process. Trainees will be expected to achieve competency in all areas of the adult ED (Fast Flow, Majors, Resuscitation, SDEC) and will complete the academic and practical aspects of ACP training, including a funded part-time MSc in Advanced Clinical Practice and workplace-based assessments following the Royal College of Emergency Medicine 2022 ACP curriculum. After successful completion of the three-year MSc and successful RCEM credentialing trainees will be become a substantive band 8a.Educational opportunities will include a bespoke individualised learning portfolio that will be adapted to meet specific learning requirements, ensuring development of competencies required for the role fulfilling the full RCEM curriculum. Clinical supervision will be supported by an allocated consultant Educational Supervisor, an ACP Clinical Supervisor and the Lead ACP.

All trainee ACPs will work and 80:20 split between clinical and non-clinical time as well as regular educational teaching and placements across acute medicine, ITU, surgery and anaesthetics. There are regular ACP and MDT teaching activities within the ED which trainees attend.



Leadership and Management
• Role model the values of the organisation, demonstrating a person-centred approach to service delivery and development.
• Evaluate your own practice and participate in MDT service and team evaluation, demonstrating the impact of advanced clinical practice on service function and effectiveness, and quality (outcomes of care, experience and safety)
• Actively engage in peer review to transform your own and others practice, formulating and implementing strategies to act on learning and make improvements
• Actively seek feedback and involvement from individuals, families, carers, communities and colleagues in the co-production of service improvements
• Develop advanced clinical expertise in appropriate ways to provide consultancy across professional and service boundaries, Develop skills to influence clinical practice to enhance quality, promote the sharing and adoption of best practice
• Develop team leadership skills, resilience and determination, to manage
• situations that are unfamiliar, complex or unpredictable and seeking to build confidence
• Continually develop practice in response to changing population health needs, engaging in horizon
• Scanning for future developments, new treatments and changing social challenges.
• Demonstrate receptiveness to challenge and preparedness to constructively challenge others, escalating concerns that affect individuals, families, carers, communities and colleagues safety and wellbeing when necessary

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.



Emergency Care Trainee Advanced Clinical Practitioner (ACP) for Adult ED








This advert closes on Monday 25 Mar 2024

Proud member of the Disability Confident employer scheme

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Emergency Care Trainee Advanced Clinical Practitioner (ACP) for Adult ED

Working within our Household Energy Services (HES) team, this role is for those people who would like to learn how to give energy advice to householders.

The ideal candidate will be able to provide strong customer service while working within agreed boundaries. There is also an important administrative element to the role so accuracy and attention to detail are key.

You will working primarily on our telephone advice projects making outbound calls. In particular, you'll give energy advice to vulnerable National Grid and OVO customers.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £22455 (starting salary will depend on skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including salary sacrifice childcare vouchers, subsidised bike purchase and Tech Scheme.

Specific responsibilities:

• To work on the advice line and other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support
needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer
to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs
where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to
their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

Essential attributes for this role include:

• Maths/English GCSE or Equivalent (minimum).
• Experience of giving advice, customer service or helping others in some
capacity.
• The ability to respond to clients in a respectful and engaging manner.
• The ability to communicate effectively with people verbally and in writing.
• The ability to maintain admin systems independently and accurately.
• The ability to manage your time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the list above is an overview of the skills required for this role. To see the full list of essential and desirable skills, please see the supporting documents available to download from our website.

How to apply

To apply, please use the application form available on our website. Your application should demonstrate how your skills and experience relate to the person specification on the job description. CVs and cover letters will not considered as part of this application process.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme