Total 1 Internship level Customer Service job vacancies in Telford, Shropshire, TF3 4JG

For full job description and person specification please view the attached document. In summary: Request information / activity reports that are required on behalf of the Head of Specialised Services and Operational Lead including data timeliness, data quality, contract monitoring reports, waiting times, cancelled clinics etc. Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Operational Lead where appropriate in relation to all Key Performance Indicators. To provide administrative support. Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by the and Operational Lead. Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information. Support and participate in the Business Meetings held on a monthly basis within the clinical teams. Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required. Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information. Provide regular monthly Service/Team updates as required to Head of Specialised Services and Operational Lead. Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc. To be available for regular supervision by the Operational Lead. Undertake regular 1:1 supervision sessions with identified administration staff as directed by the Operational Lead and report any training issues and needs. To deliver appropriate training to staff and support induction for new member of staff and produce appropriate training plans/s for the role. Attend and participate in BSO Meetings. Be accessible wherever possible at all times within core working hours. Autonomy to provide a comprehensive business support infrastructure for the Head of Specialised Services and Operational Lead in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation. To support the Operational Lead and wider MPFT staff to work alongside 3rd Party Sector colleagues within the Autism Hubs. Assist the Operational Lead with monthly Nominal Roll, leave and expense returns as required providing reports as necessary. To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Service Manager and Operational Team Leader. Review Risk Register on a regular basis in line with local guidance. Collate CQC evidence as directed by the Management Structure. Contribute to local policy and suggest changes to improve service or protocols.