Total 1 Internship level Customer Service job vacancies in GBR Scarborough - Clinic

Position Summary: 

The Patient Care Tech – Clinic is imperative to increasing efficiency, productivity, as well as patient and team satisfaction.  Performs uncomplicated tasks under direct supervision of a work area nurse, including but not limited to patient care; transporting patients within the facility; ordering medical supplies and medications; assisting nurses with scheduling appointments, processing referrals, and pre-visit planning.

Minimum Qualifications:

• High School Diploma or Equivalent
• American Heart Association BLS
• Preferred: Courses in Medical Terminology
• Preferred: Nurse Aid training or non-certified graduate of medical assistant program
• Preferred: EMT, CNA, or health care related certifications
• Preferred: Experience working with protected health information and electronic health records
• Preferred: Two years of medical/clinical office experience

Essential Job Functions:

• Collects patient information. Obtains and records vital signs and reports findings to provider or RN and records appropriate documentation in a timely manner.
• Performs chart review/pre-visit planning prior to clinic visit.
• Produces and manages schedule tracking and referral reports
• Produce and mail annual appointment paperwork; order labs for pre-visit planning according to guidelines or protocols; Schedule patient appointments, referrals, procedures and tests. 
• Order drugs, medical supplies and vaccines for clinic; process all vaccines orders (stock & VFC as needed); assist with vendor requests/coupons/samples as needed;
• Coordinate prescription assistance program and pre and prior authorizations for clinic patients
• Perform other tasks as appropriate

Knowledge, Skills and Abilities

• Ability to work in a busy and stressful environment
• Ability to work varied shifts
• Strong emotional intelligence, interpersonal and teamwork skills
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Creativity, problem analysis and decision making
• Detail oriented, organizational skills and the ability to prioritize
• Exercises tact, discretion, sensitivity and maintains confidentiality