EMCC is a counselling and mediation centre in Singapore dedicated to helping individuals and families build resilience, strengthen relationships, and achieve overall well-being. EMCC helps individuals and families manage relational challenges, maintain psychological health and mental wellness through counselling and mediation services, as well as training and education programmes.

Our experienced counsellors and mediators use evidence-based approaches, such as cognitive-behavioural therapy, Gottman Method Couples Therapy, and mediation techniques, to address a variety of challenges.

Established on the belief that Singaporean society at large benefits from emotionally and psychologically resilient individuals, strong marriages and healthy families, EMCC is a registered charity and a full member of the National Council of Social Service.

EMCC established in 1997 is incorporated as Eagles Mediation & Counselling Centre Ltd, a not-for-profit company limited by guarantee. It is also an approved Institution of Public Character (IPC).

We are looking for candidate with a positive attitude who can adapt well in a fast-paced environment to join us for an internship in our Marketing & Communications Department.

Job Scope:

-Curate projects related to content creation and social media marketing

-Assist with the planning and execution of campaigns

-Provide editorial support

-Support the team to complete data analyses

Requirements:

• Currently pursuing/enrolled in a bachelor’s degree or Diploma in Design/Marketing/ Communications/Business or related technical field.
• Able to work both independently with minimum guidance and effectively as part of a team.
• Motivated and meticulous.
• Strong interest and passion for photo/video editing, filming quality content, and creating compelling videos.
• Positive attitude and willingness to learn.

Only shortlisted candidates will be notified.

Job Summary:

The intern of 6 months is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasions, the jobholder may need to work outside official hours on weekends to support the running of events.

Learning Objectives & Outcomes

• Case Management - Apply social work knowledge/skills in managing cases.

a. Conduct intake assessment for calls received through our main line, families/ individuals who walk into MENDAKI centres or cases referred to MENDAKI

b. Conduct needs assessments of families and individuals

c. Develop intervention plans to address the areas of need

d. Conduct referrals of families and individuals to suitable agencies

• Conduct outreach to families through engagement at events or home visits
• Conduct engagement with youths who walk into the ITE Youthspaces
• Support the operations of the MENDAKI satellite centres or the Youthspaces at the ITEs.
• Co-lead (plan and execute) at least one community event/workshop/activity.
• Data Analysis - Analyse and interpret data of families/ individuals known to MENDAKI
• Relationship-building - Maintain good relationships with partners.

Job Requirements:

• Students pursuing a Diploma
• Basic understanding of Microsoft Office.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Able to engage with volunteers and partners.
• Resourceful and able to multi-task.
• Meticulous and detail-oriented.

Job Description: Internship/Part time Customer Service Specialist(B2B)

Company Overview:

Uniweb Pte. Ltd. is a leading payment gateway provider in Singapore, specializing in integrated payment solutions and digital marketing for businesses. With over 6,000 merchants, Uniweb delivers innovative payment services and marketing strategies for both local businesses and international clients.

Key Responsibilities:

• Assist with simple inquiries related to payment products and services via email, phone, or live chat (not call centre and very low volume only).

• Provide guidance on the use of digital payment platforms (Alipay, WeChat Pay, Visa, etc.).

• Support the onboarding process for new merchants, including documentation and initial onsite setup assistance.

• Maintain records of customer interactions and feedback.

• Assist in creating support content, such as FAQs and user guides, to improve the customer experience.

• Simple Ad-hoc.

Requirements:

• Current student or recent graduate in Business, Communication, Fintech or related fields.

• To assist senior cashiers who may only speak Mandarin.

• Customer-focused with problem-solving abilities and attention to detail.

• Experience with customer service, preferably in the tech or payment solutions industry, is a plus but not required.

• Proficiency in MS Office and CRM tools is an advantage.

Benefits:

• Flexible working hours with the opportunity to gain experience in a dynamic fintech environment.

• Exposure to digital payment technologies and customer engagement strategies.

• Hands-on learning in a fast-growing company with potential for future full-time employment.

• Transport allowance.

Event Secret Service (ESS): Singapore's Premier Hospitality and Operations Company

Event Secret Service is more than a conventional recruitment or manpower agency; we are specialists in delivering Professional Event Staffing, Operations Execution, Hospitality Services and Management of these areas, for the Singapore Event Industry.
Our expertise lies in delivering invaluable assistance for on-ground events, roadshows, and activations. What sets us apart is our comprehensive approach, managing our talent pool and ensuring they receive training to provide exceptional value to our clients.

https://www.nae-eventsecretservice.com/

Event Secret Service (ESS) is seeking to hire an Event Operations Intern to serve in the Event Operations Department.

The intern will have the opportunity to work in one of the sub-departments: Administration.

General Role - Event Operations :

• Support event logistics by setting up equipment and providing on-site assistance during events.
• Manage operational aspects, including pre-event preparations, timelines, quotations, and logistical requirements.
• Assist in event hire recruitment processes and handle contract administration.
• Contribute to the development and implementation of event plans, timelines, and schedules.
• Coordinate event staffing, organize members' attendance details, and provide excellent customer service to event attendees.
• Maintain accurate employee data in the HR system , Foster employee engagement through site visits, organize events, and coordinate impactful training programs.

Support Role - Administration & Business Development :

• Conduct a wide range of advanced administrative tasks, such as calendar management and quotation management.
• Possess strong organizational skills to prioritize tasks strategically. Plan, manage, and execute various admin meeting tasks such as scheduling client meeting and meeting communications

The Event Operations Internship at ESS is designed to enhance interns' skills in communication, technology, quantitative reasoning, and teamwork. It affords opportunities to engage with professional mentors, expand networks within the event industry, and gain valuable exposure. The internship prioritises the support of interns' professional development, providing a solid foundation for their future careers in event operations.

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organisations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, Twitter, Facebook or YouTube.

From the growing market in need of protection with proven security solution and internal promotions, we are actively looking for a Enterprise Support intern to support our regional market.This will be a broad role that will involve investigating and resolving technical questions related to CyberArk's Product Suite. You will play a vital role in:

1. Providing our Global Customers the technical support that they require relating to CyberArk's product suite, ensuring that they get the most out of their CyberArk experience
2. Leveraging your empathy and communications skills to address customer issues, prioritizing customer interactions to expedite urgent escalations
3. Collaborating and swarming with your teammates and CyberArk's Engineering teams to resolve customer issues. Analyse ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible resolution within the stipulated service level agreement
4. Cultivating an environment of cooperation and knowledge sharing

JOIN US as this is the opportunity to take the next step in your cybersecurity career where you can

• Grow and develop in a role that has a career path into the privileged access and identity security field
• Make a difference in the fast-paced company
• Become the trusted expert in your field
• Make new friends and mentors who can help you in your career path in the real world.

What you need to stand out

• Able to commit full time from July to December 2024
• Currently pursuing an IT related bachelor's degree
• Graduating end 2024 or early 2025

Responsibilities / Tasks

The Field Service Intern will work under direct supervision of lead technician in York to perform the following work:

• Assist with performing tasks to rebuild/repair compressors such as: Compressor tear down, inspection, assembly, miscellaneous machining, metal spraying, parts cleaning.

• Assist with basic tests of compressor bare block after rebuilding.

Travel with main field service technician to local customers to perform the following work:

• Assist with performing maintenance procedures and warranty work on Company’s product line at customer's location(s).

• Assist with troubleshooting and repairing basic electrical and mechanical problems on refrigeration systems at customer's location(s).

Your Profile / Qualifications

• Attending technical school or seeking certification in refrigeration or similar field preferred.

• High school diploma/GED required.

• Flexible schedule, travel-read.

• Strong time management and problem-solving skills.

• Excellent communication skills.

• Self-driven, PC proficient.

• Able to read P&IDs, schematics.

• Basic refrigeration knowledge is a plus.

• Entry-level compressor operation.

• Ability to travel 25% of the time.

• Ability to lift 75lbs (tools and machinery).

• Willingness for extended hours, varied environments.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

What Are Your Responsibilities?

This position is responsible for actively participating in an Internship program that leverages your skills, knowledge and capabilities on the Supplier Management team while exposing you to different methodologies and tools. This role will assist with applying emerging processes and technologies to assist with developing best-in-class systems and supplier management solutions for our clients and members. Working closely with cross-functional teams, our business, and our vendors the Supplier Management Intern is responsible for learning specific aspects of the processes, programs, and technology. Additional project support, administrative tasks, and ad hoc requests to support business needs. 

• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. 
• Maintain complete confidentiality of company business. 
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
• Create a final internship PowerPoint presentation to share with department leadership covering the internship experience, the assigned project over the course of the summer, including the results along with any solutions or recommendations that can be leveraged by the department in the future.

What Do You Need To Be Successful? 

• Experience managing customer relationships, suppliers and/or contracts is a strong plus
• Prior Intern or related work experience is a plus
• Excellent teamwork and collaboration skills is a strong plus
• Prior experience working with cross-functional teams is a plus (IT, Finance, Accounting, etc.)
• Ability to manage relationships and communicate effectively and professionally with co-workers, leaders, customers, etc.
• Demonstrates eagerness to acquire the necessary knowledge, skills, and judgment to accomplish a result or to serve customers’ needs effectively.
• Uses existing procedures to solve routine or basic problems
• Practical, developed PC skills, especially Excel, Word, PowerPoint, MS Teams, SharePoint and Outlook
• Ability to tie together concepts, detail oriented, problem solving and analytical thinking
• Involvement in student Associations/Organizations or participation in relevant campus competitions is a plus 
• Demonstrates interpersonal skills including clear and concise verbal and written communication
• Strong analytical and problem-solving skills
• Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts
• Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects

What Are the Requirements You Must Meet?

• Pursuing a Bachelor's Degree in Business, Communications, or other related degree
• Graduation date between December 2024 – June 2025
• A minimum GPA of 3.0/4.0
• Availability to work 10 weeks during the summer

Unrestricted authorization to work in the United States (currently, we are not offering this position with a student visa including F1, OPT, CPT or H1B and are not accepting student work visas for this role)

What Does the Internship Program Entail?

• Formal Intern Orientation to build business and industry acumen
• Challenging real-world hands-on project
• Weekly networking opportunities among interns and company leaders
• Professional development workshops
• Business Resource Group involvement
• Volunteer activities

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Job Description

*Analyze and research trends to determine applicable intervention activities.
*Ability to communicate/present to all levels of management/project teams.

*Identify risks/issues and assist in making recommendations on process improvements to the Enterprise Portfolio forecasting process and assist in their implementation.
*Differentiate savings between models affecting the same operations.
*Review analysis of financial reports prepared by team, i.e., variance analysis, staffing analysis, financial reporting, trend analysis and metrics reporting. Present and advise all levels of management, stakeholders of the Enterprise Portfolio on forecast to actuals for accuracy.
*Review existing models for accuracy and build new complex models to support the funding processes.

*Analyze cost saving opportunities by reporting and measuring against metrics to assess the financial success of the program.
*Perform special studies, develop reports and recommendations and participate in the analysis of corporate projects and programs.
*Coach and mentor team members in business knowledge and skill development.
*Collaborate and assist staff in their development which enables them to successfully complete assignments

Required Job Qualifications:
*Bachelor Degree in Accounting, Business, Economics or Finance and 5 years business experience in corporate financial reporting and budgeting or IT operational functions in IT Financials, OR 8 business experience in corporate financial reporting and budgeting or IT operational functions in IT Financials.
*Knowledge of tools/applications used within Internal Operations (i.e. Blue View, Center View, Workforce Tools, PeopleSoft, Ariba, ITAM, ISAM, Clarity, eBudget) and experience with at least one tool or comparable
*Experience in SSD or ITG budget preparation.
*Experience in merger and acquisition activities requiring due diligence performance.
*Customer service skills including managing customers’ expectations and/or vendor relationships.
*Clear and concise written and verbal communication skills.
*Presentation, interpersonal, organizational, and analytical skills.
*PC proficiency to include Word, Excel, MS Access, PowerPoint and Lotus Notes.
*Detail orientated

Preferred Job Qualifications:
*Experience with financial modeling
*Knowledge of accounting for hardware/software assets which includes software licenses and maintenance costs, purchase of hardware – depreciation, amortization.
*Experience with business/financial models/business cases and forecasting of projects
* Knowledge of project costs and project management (hardware, software, internal and contract labor, allocation of product costs)
*One year of coaching or mentoring experience

#LI-Hybrid

#LI-DK

#LI-DK1

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

What Are Your Responsibilities?

This position is responsible for actively participating in an internship program that leverages your skills, knowledge and capabilities on the Cybersecurity team while exposing you to different methodologies and tools. This role will assist with applying emerging technologies to assist with developing best-in-class systems and solutions for our clients and members. Working closely with cross-functional teams in both our business and technical areas the Cybersecurity Intern is responsible for learning specific aspects of the processes, programs, and technology. Additional project support, administrative tasks, and ad hoc requests to support business needs.

• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. 
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned.
• responsibilities and perform special projects as required or requested.
• Create a final internship PowerPoint presentation to share with department leadership covering the internship experience, the assigned project over the course of the summer, including the results along with any solutions or recommendations that can be leveraged by the department in the future.

What Do You Need To Be Successful?

• Preferred: Strong interest in technology and pursuing a career in Cybersecurity.
• A strong desire and passion to learn about cyber security, computer hacking, and cyber investigations.
• Participation in and/or placing in 'Capture the Flag', IT Hacking or other similar competitions is a strong plus.
• Involvement in IT related Associations/Organizations or participation in relevant technical competitions is a plus.
• Demonstrated interpersonal skills including clear and concise verbal and written communication.
• Strong analytical and problem-solving skills.
• Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts.
• Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects.
• Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, SharePoint, etc.)

What Are the Requirements You Must Meet?

• Pursuing a Bachelor’s Degree in Cybersecurity, MIS, Information Technology, Information Security, Computer Science or other related degree.
• Graduation date between December 2024 and June 2025
• A minimum GPA of 3.0/4.0
• Availability to work 10 weeks during the summer.
• Unrestricted authorization to work in the United States (Currently, we are not offering this position with a student visa including F1, OPT, CPT or H1B and are not accepting or sponsoring student work visas for this role)

What Does the Internship Program Entail?

• Formal Intern Orientation to build business and industry acumen
• Challenging real-world hands-on project
• Weekly networking opportunities among interns and company leaders
• Professional development workshops
• Business Resource Group involvement
• Volunteer activities

#CA 
#LI-Hybrid 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

to assist:

- Monitor students’ attendance and progress;

- Coordinate tutors lesson schedule and duty;

- Collect tuition fee and manage disbursement of cash for purchases;

- Handle feedbacks from parents;

- Manage teachers according to Centre’s guidelines;

- Manage centre daily operating;

- Answer parents enquiries;

- Generate lead and sales.

Responsibilities

• Work closely with and render support to Relationship Managers
• Work closely with various departments to ensure a smooth process in delivering the necessary deliverables to vendors.
• Friendly approach in handling customers and vendors queries efficiently
• Liaise and maintain a good relationship with Vendors’ Sales and Admin throughout the sales process
• Provide general administrative support to the Vendor Financing Team

Requirements

• Ability to work with people across different departments in the Company and is a strong believer in customer service for both internal and external stakeholders
• Meticulous and takes initiative in problem resolution
• Possess a pleasant disposition and a team player

Job Highlights

• 5-days work week, Mon-Fri, 8.30 am to 5.30 pm
• No OT
• Training provided

Interested candidate who meets the essential prerequisites, please submit your resume and contact telephone number.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Our team at Bloom Energy embraces the unprecedented opportunity to change the way companies utilize energy. Our technology empowers businesses and communities to responsibly take charge of their energy. Our energy platform has three key value propositions: resiliency, sustainability, and predictability. We provide infrastructure that is flexible for the evolving net zero ecosystem. We have deployed more than 30,000 fuel cell modules since our first commercial shipments in 2009, sending energy platforms to data centers, hospitals, manufacturing facilities, biotechnology facilities, major retail stores, financial institutions, telecom facilities, utilities, and other critical infrastructure customers around the world.

Our mission is to make clean, reliable energy affordable globally. We never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission!

We are looking for a Field Service Operations Intern to join our team in one of today’s most exciting technologies. This role will report to our Field Service Operations Manager and based on-site.

Location: This position will be based in San Jose, California

Roles and Responsibilities:

• Drive project of moving resource databases from one application to another
• Responsible for gathering data, performing analysis and presenting findings
• Responsible for working on complex business problems and presenting data-driven recommendations
• Developing and automating reports and dashboards
• Cross functional collaboration with multiple business and technical teams

Skills and Experience:

• Working knowledge of PC business software applications (Word, Excel, PowerPoint, etc.)
• Working knowledge of SQL and Tableau
• Highly motivated and a self-starter
• Strong oral and written communication skills 
• Must demonstrate a bias for action and implementation
• Proven and demonstrated teamwork skills
• You are currently pursuing a Bachelor’s degree in Data Science, Statistics, Mathematics, Business Analytics, or other relevant disciplines. And you are successfully maintaining an above average GPA, preferably 3.0 or higher.
• This internship is scheduled to begin June 2024 and end on approximately August 2024.

For more information visit: www.bloomenergy.com and view a video on What Powers Us!

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Salary Ranges:

Our team at Bloom Energy embraces the unprecedented opportunity to change the way companies utilize energy. Our technology empowers businesses and communities to responsibly take charge of their energy. Our energy platform has three key value propositions: resiliency, sustainability, and predictability. We provide infrastructure that is flexible for the evolving net zero ecosystem. We have deployed more than 30,000 fuel cell modules since our first commercial shipments in 2009, sending energy platforms to data centers, hospitals, manufacturing facilities, biotechnology facilities, major retail stores, financial institutions, telecom facilities, utilities, and other critical infrastructure customers around the world.

Our mission is to make clean, reliable energy affordable globally. We never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission!

We are looking for an Product Support Intern to join our team in one of today’s most exciting technologies. This role will report to our Senior Director of Product Support and based on-site.

Location: This position will be based in San Jose, California

Roles and Responsibilities:

• Assist in development and production of training videos and podcasts and other training material
• Develop, test and trial user interface (UI/UX) for learning
• Assist in maintaining and organizing assets for a Learning Management System
• Produce static and animated content for learning aids
• Learn and research AI capabilities for integration into training content

Skills and Experience:

• Highly motivated and a self-starter
• Strong oral and written communication skills 
• Must demonstrate a bias for action and implementation
• Working knowledge of PC business software applications (Word, Excel, PowerPoint)
• Preferred experience with Linear Media Editors (Adobe Premier, Sony Vegas, Apple Final Cut Pro) and supporting/supplemental tools (After effects, Audition/Audacity, Photoshop)
• Additionally, Blender/Maya/Solidworks experience is a plus
• Experience with Podcast/Streaming/Vlog production. (Willing to learn if lacking) 
• Currently pursuing a bachelor’s degree in Communications, Marketing, or other related Business degree, And you are successfully maintaining an above average GPA (preferably 3.0 or higher)
• This internship is scheduled for June to August 2024

For more information visit: www.bloomenergy.com and view a video on What Powers Us!

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Salary Ranges:

The Raffles Service Intern delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel.

Primary Responsibilities

Deliver Friendly and Professional Service

• Ensures smooth operation of the department by attending to incoming calls and emails that are pertaining to room and F&B reservations or general enquiries.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Assists guests in a seamless F&B reservation process by providing restaurant and bar information, reservation confirmation and/or reservation changes or cancellations and other special requests.
• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and services.
• Ensures the smooth running of the Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Provide Experience that Exceeds Guest Expectations

• Is well versed with the preference of the guest’s and provide all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for ALL members.
• Handles guest comments competently and swiftly.

Involvement in Wider Job Function Actions / Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, F&B, Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (the sold out dates, the blackout dates and the need periods in both rooms and F&B outlets).
• Advises Raffle Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Raffles Service SOP’s, guidelines and grooming standards.
• Adheres to the Values of AccorHotels, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or any related field
• Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management

Competencies

• Strong interpersonal skills with ability to communicate with all levels of employees
• Service-oriented with an eye for details
• Ability to work effectively and contribute to the team
• Multicultural awareness and ability to work with people from diverse cultures
• Self-motivated and energetic
• Flexible
• Displays initiative and creativity
• Ascertains and addresses guest/colleague needs
• Ensures security and confidentiality of guest and hotel information
• Possesses good computer and property management system skills
• Embraces and responds to change effectively