Total 132 Others level Customer Service job vacancies in Telford, TF1 6TF

NHSShropshire,Telfordand Wrekin Integrated Care Board (ICB) is looking for a highly motivated and experienced Primary CareLeadto work within thePrimaryCare Team. They will support the Head of Primary Care and PCN Development, in driving forward theco-developmentofaresilient andsustainableprimary caresystemin collaboration with our primary care providers. We aim to putthe four pillars of Primary Care – general practice, community pharmacy,optometryand dentistry at the heart of transformation to deliver a shared ambition and visionfor the future.





This is an exciting opportunity to join our compassionate, inclusive, and values-driven organisation at a time ofsignificant changeand opportunity. As a key member of the Primary CareTeamyou will have the opportunity to be involved in high profile programmes of work, working closely with our Primary Care colleagues with a central focus to improve outcomes for the population that we serve.












The role will involve the development, implementation,integrationand assurance of primary care services across Shropshire Telford and Wrekin.In order tobe successful in this role, the postholder willbe requiredto have an excellent understanding of the primary care sector and to have a passion for the future vision of primary care. The post holder will alsobe requiredto have excellent communication skills, including the ability to negotiate with senior stakeholders on difficult or contentious issues.


The role will lead the management of a portfolio of plansand projectswith the Head of Primary care and PCN development.Significant experiencein managing a portfolio of competing projects and priorities is essential.



We embody compassion, respect, drive, and integrity in our unique role within the STW health and care system. We value diverse contributions, drawing on theexpertiseand experience of local people, staff and partners, alongside high-quality intelligence to serve our communities effectively.






Ifyou arepassionate about making a difference to local people, working in partnership to drive change and want to be part of a team thattruly cares, apply now, and join us in shaping a health and care system that we can all be proud of.

Work effectively with a variety of managers and clinicians in other organisations representingthe ICB at local and regional meetings and improvement programmespertaining toprimary care including integrated neighbourhood teams/representatives working on modernising general practice, Primary Care strategy, transformation initiatives/offers.


Establishing &maintainingsound communication and information sharing among ICB and co-ordination of aggregated information for a series of information requests & returns required by NHS England and/or ICB committees, preventing replication and ensuring comprehensive and consistent programme reporting both within and out of the ICB/ICS.


Link with ICB lead managers and members of primary care teams to support & deliver at scale wherepossible assuranceof project progress & achievement through shared knowledge, information sharing & deployment of project specific activity. Address inter-dependencies and ensure alignment of work programmes and priorities isevidentat ICB & ICS level.




The below measures help assess how effectively we foster a compassionate culture, communicate our optimism, engage with stakeholders to drive positive change, are transparent in decision making and ensure our efforts are aligned with the priorities of our communities to address health outcomes and inequalities.


Ambition- our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.


Compassion- our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.


Optimism- where our drive for improvement will be shared with clarity, enthusiasm, and openness.


Focus- where our efforts are concentrated towards, to improve health and wellbeing with the people of STW.

These values are measured by evidence of behaviours captured through performance appraisals, feedback from ICS partners and staff surveys and our lived experience groups. Additionally, we ensure transparency in decision-making and ethical considerations in our records, and we demonstratethe impact of lived experiences in developing and tracking plans.


The ICB recognises the need for its workforce torepresentthe diversity of the population it serves andseeksto create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the NHS, and would encourage applications from under-represented groups, including those from BME communities and disability groups.


In addition to a competitivesalaryyou will alsobenefitfrom access to the generous NHS Pension Scheme as well as plenty of NHS exclusive discounts too.  


The successful candidate will be appointed to NHSShropshire,Telfordand Wrekin ICB. They will be based in Wellington, Telford. They will, however, berequiredto work across the whole of the beautiful and extensive rural area covered byShropshire,Telfordand Wrekin ICS, and therefore must have the ability to meet the travel needs of the post. 


The post holder will:

• Be responsible forsupporting the development of, and leading on, key programmes of workpertaining tothe ICB Primary Care Strategy and transformation of Primary Care.

• Be a strong advocate for quality improvement for the ICB footprint overseeing the implementation of the programme of projects in primary care and realising the ambitious timescales that have been set nationally and locally.

• Provide specialist knowledge and take the leadand build work programme(s) and projects thatretainexisting staff groups in general practice and make STW a preferred place of employment.

• Manage the Primary Care work programme.


• Champion new roles and ongoing support offers available to primary care networks ensuring co-designed offers address support, professional and developmental needs in liaison with other experts and higher education organisations.

• Develop andmaintainstrong and positive working relationships with Primary Care Teams at place, Primary Care Networks and all relevant staff groups and ongoing management of relationships with stakeholders to ensure effective service delivery and quality improvement.

• Be responsible forthe financial transaction approval of team members in support of the Head of Primary Care.

• Manage the Primary Care Partnership Managers.

• Lead the Primary Care Team in the absence of the Head of Primary Care and PCN Development




This advert closes on Sunday 8 Dec 2024

If you are passionate about making a difference to local people, working in partnership to drive change and want to be part of a team that truly cares, apply now, and join us in shaping a health and care system that we can all be proud of. Work effectively with a variety of managers and clinicians in other organisationsrepresenting the ICB at local and regional meetings and improvement programmes pertaining to primary care including integrated neighbourhood teams/representatives working on modernising general practice, Primary Care strategy, transformation initiatives/offers. Establishing & maintaining sound communication and information sharing among ICB and co-ordination of aggregated information for a series of information requests & returns required by NHS England and/or ICB committees, preventing replication and ensuring comprehensive and consistent programme reporting both within and out of the ICB/ICS. Link with ICB lead managers and members of primary care teams to support & deliver at scale where possible assurance of project progress & achievement through shared knowledge, information sharing & deployment of project specific activity. Address inter-dependencies and ensure alignment of work programmes and priorities is evident at ICB & ICS level. The below measures help assess how effectively we foster a compassionate culture, communicate our optimism, engage with stakeholders to drive positive change, are transparent in decision making and ensure our efforts are aligned with the priorities of our communities to address health outcomes and inequalities. Ambition - our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity. Compassion - our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities. Optimism - where our drive for improvement will be shared with clarity, enthusiasm, and openness. Focus - where our efforts are concentrated towards, to improve health and wellbeing with the people of STW. These values are measured by evidence of behaviours captured through performance appraisals, feedback from ICS partners and staff surveys and our lived experience groups. Additionally, we ensure transparency in decision-making and ethical considerations in our records, and wedemonstrate the impact of lived experiences in developing and tracking plans. The ICB recognises the need for its workforce to represent the diversity of the population it serves and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the NHS, and would encourage applications from under-represented groups, including those from BME communities and disability groups. In addition to a competitive salary you will also benefit from access to the generous NHS Pension Scheme as well as plenty of NHS exclusive discounts too. The successful candidate will be appointed to NHS Shropshire, Telford and Wrekin ICB. They will be based in Wellington, Telford. They will, however, be required to work across the whole of the beautiful and extensive rural area covered by Shropshire, Telford and Wrekin ICS, and therefore must have the ability to meet the travel needs of the post. The post holder will: Be responsible for supporting the development of, and leading on, key programmes of work pertaining to the ICB Primary Care Strategy and transformation of Primary Care. Be a strong advocate for quality improvement for the ICB footprint overseeing the implementation of the programme of projects in primary care and realising the ambitious timescales that have been set nationally and locally. Provide specialist knowledge and take the lead and build work programme(s) and projects that retain existing staff groups in general practice and make STW a preferred place of employment. Manage the Primary Care work programme. Champion new roles and ongoing support offers available to primary care networks ensuring co-designed offers address support, professional and developmental needs in liaison with other experts and higher education organisations. Develop and maintain strong and positive working relationships with Primary Care Teams at place, Primary Care Networks and all relevant staff groups and ongoing management of relationships with stakeholders to ensure effective service delivery and quality improvement. Be responsible for the financial transaction approval of team members in support of the Head of Primary Care. Manage the Primary Care Partnership Managers. Lead the Primary Care Team in the absence of the Head of Primary Care and PCN Development

For full job description and person specification please view the attached document. In summary: Request information / activity reports that are required on behalf of the Head of Specialised Services and Operational Lead including data timeliness, data quality, contract monitoring reports, waiting times, cancelled clinics etc. Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Operational Lead where appropriate in relation to all Key Performance Indicators. To provide administrative support. Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by the and Operational Lead. Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information. Support and participate in the Business Meetings held on a monthly basis within the clinical teams. Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required. Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information. Provide regular monthly Service/Team updates as required to Head of Specialised Services and Operational Lead. Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc. To be available for regular supervision by the Operational Lead. Undertake regular 1:1 supervision sessions with identified administration staff as directed by the Operational Lead and report any training issues and needs. To deliver appropriate training to staff and support induction for new member of staff and produce appropriate training plans/s for the role. Attend and participate in BSO Meetings. Be accessible wherever possible at all times within core working hours. Autonomy to provide a comprehensive business support infrastructure for the Head of Specialised Services and Operational Lead in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation. To support the Operational Lead and wider MPFT staff to work alongside 3rd Party Sector colleagues within the Autism Hubs. Assist the Operational Lead with monthly Nominal Roll, leave and expense returns as required providing reports as necessary. To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Service Manager and Operational Team Leader. Review Risk Register on a regular basis in line with local guidance. Collate CQC evidence as directed by the Management Structure. Contribute to local policy and suggest changes to improve service or protocols.

Position: Assistant Care Home Manager - Nurse Registered
Location: Telford
Salary: £22-£25 per hour
Hours: 40 hours per week

About Us: Join our dedicated team, where we provide exceptional care and support to our residents. We are committed to creating a warm and welcoming environment where everyone feels valued and respected.
Role Overview: We are seeking a compassionate and experienced Assistant Care Home Manager with an active NMC Pin and a strong background in complex care. This hands-on role involves overseeing the nursing team, ensuring high standards of care, and supporting the overall management of the care home.
Key Responsibilities:
• Lead and manage the nursing team, providing guidance and support.
• Ensure the delivery of high-quality, person-centered care to all residents.
• Oversee the development and implementation of care plans.
• Monitor and maintain compliance with regulatory standards.
• Assist in the recruitment, training, and development of staff.
• Foster a positive and collaborative working environment.
• Handle complex care cases with expertise and compassion.
• Communicate effectively with residents, families, and healthcare professionals.
Requirements:
• Active NMC Pin.
• Extensive experience in complex care.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work hands-on and lead by example.
• Commitment to maintaining high standards of care.

If your interested in this role, please send your CV through Ben Cowton on 01904 570050 b.cowton@purosearch.com

Position: Assistant Care Home Manager - Nurse Registered
Location: Telford
Salary: £22-£25 per hour
Hours: 40 hours per week

About Us: Join our dedicated team, where we provide exceptional care and support to our residents. We are committed to creating a warm and welcoming environment where everyone feels valued and respected.
Role Overview: We are seeking a compassionate and experienced Assistant Care Home Manager with an active NMC Pin and a strong background in complex care. This hands-on role involves overseeing the nursing team, ensuring high standards of care, and supporting the overall management of the care home.
Key Responsibilities:
• Lead and manage the nursing team, providing guidance and support.
• Ensure the delivery of high-quality, person-centered care to all residents.
• Oversee the development and implementation of care plans.
• Monitor and maintain compliance with regulatory standards.
• Assist in the recruitment, training, and development of staff.
• Foster a positive and collaborative working environment.
• Handle complex care cases with expertise and compassion.
• Communicate effectively with residents, families, and healthcare professionals.
Requirements:
• Active NMC Pin.
• Extensive experience in complex care.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work hands-on and lead by example.
• Commitment to maintaining high standards of care.

If your interested in this role, please send your CV through Ben Cowton on 01904 570050 b.cowton@purosearch.com

Recruit4Staff are proud to be representing their client, a leading engineering company in their search for a Field Service Engineer to work in their leading facility in Telford.

For the successful Field Service Engineer our client is offering:

• Basic Salary up to £39,000 per annum - Depends on experience
• Working Days 8:45 - 5pm Monday to Friday
• Permanent position within an expanding company

• Work uniform provided
• Clean / Modern working environment
• Company Vehicle is provided
• Lots of overtime available on a regular basis - High earning potential
• Smart Phone & Laptop are both provided with this role
• 23 days holiday which rises to 25 days after year 1

The Role - Field Service Engineer:

• Installation/Commissioning/Servicing of the companies products at customer sites
• Providing technical support to customers via phone/email & in person
• Fault finding & diagnostics of systems / equipment
• Attending breakdowns where necessary
• Working from engineering drawings to build various products
• Carrying out both Mechanical & Electrical projects
• Testing & Inspection of systems and equipment
• Providing remote support to customers (Phone & Email)

What our client is looking for in a Field Service Engineer:

• 17th/18th Edition would be advantageous, however this isn't essential
• Apprentice served Engineer
• Electrical/Mechanical skills and knowledge is essential due to this being a multi skilled position
• Worldwide Travel is required for this position, you will be notified in advance prior to travelling away
• Full UK Driving Licence

Key Skills or Similar Job Titles: Field Service Engineer, Field Service Technician, Service Engineer, Service Technician, Mechanical Engineer, Electrical Engineer, PLC's, Robotics, Automation

Commutable from: Telford, Shifnal, Market Drayton, Shrewsbury, Newport, Albrighton, Wolverhampton, Whitchurch, Dudley, Kidderminster, Bridgnorth, Wem, Church Stretton

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Location: Primary School in TelfordPosition: School ReceptionistContract: Temporary 5 days a week, 8:30am - 3:30pmStart: ASAP
A friendly and welcoming primary school in Telford is seeking an efficient and personable school Receptionist to join their team. They are a small school where flexibility and multitasking are essential.

Your new role

• Answering telephone, in-person, and email queries.
• Managing registers using ScholarPack.
• Greeting and assisting visitors.
• Providing general administrative support as needed.

What you'll need to succeed

• Efficient and organised with excellent communication skills.
• Personable and easy-going, able to handle a variety of tasks.
• Experience with ScholarPack is a plus.
• A good sense of humour and the ability to adapt to different situations.
• Ideally, a DBS on the update service. If not, then you must be willing to put a new DBS into process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Primary School in Wolverhampton

Position: School Receptionist

Contract: Temporary 5 days a week, 8:30am - 3:30pm

Start: ASAP

A friendly and welcoming primary school in Wolverhampton is seeking an efficient and personable school Receptionist to join their team. They are a small school where flexibility and multitasking are essential.

Your new role

• Answering telephone, in-person, and email queries.
• Managing registers using ScholarPack.
• Greeting and assisting visitors.
• Providing general administrative support as needed.

What you'll need to succeed

• Efficient and organised with excellent communication skills.
• Personable and easy-going, able to handle a variety of tasks.
• Experience with ScholarPack is a plus.
• A good sense of humour and the ability to adapt to different situations.
• Ideally, a DBS on the update service. If not, then you must be willing to put a new DBS into process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Regional Facilities & Estates Manager at Athena Care Homes, you will be responsible for ensuring our 7 care home sites remain safe, well-maintained and compliant.

About Athena Care Homes:
Athena Care Homes is an award winning, family-owned business operating seven residential nursing homes in East Anglia where care and compassion runs through to our very core. There is a shared vision across all of our specialist care homes: we strive to provide happy, safe and comfortable care to every resident.

At Athena we celebrate everyone as an individual. Whether that’s delivering authentic care, supporting our team to make moments for our residents and their loved ones, or whether that’s learning and growing together.

About the role:
Reporting to the Regional Director, the Regional Estates & Facilities Manager will be responsible for overseeing the facilities management, maintenance, and health & safety across our 7 care homes within the East Anglia region. You will work closely with the team of on-site maintenance staff, Home Managers and Regional Team to address any facilities-related issues efficiently.

Salary:
Up to £50,000 per annum + £3000 car allowance

Shift Pattern:
37.5 hours per week, Monday to Friday, 9am to 5pm with flexibility to be available for any facilities-related issues outside of core working hours.

Location:
This is a regional role and you will be working from any one of our 7 locations, and will be expected to travel to all locations in accordance with your role.

Key Duties & Responsibilities:

Manage, lead, and support maintenance teams across multiple sites to deliver a high standard of facilities upkeep.
Oversee planned and reactive maintenance activities to ensure the safety, functionality, and aesthetic standards of each home.
Ensure compliance with health and safety legislation, environmental regulations, and internal policies, conducting regular audits and risk assessments.
Budget management, including planning and monitoring expenditure on maintenance and repairs, as well as procurement of external services.
Identify and implement sustainability and energy-efficiency initiatives to support company targets.
Training, Skills & Experience Required:

Proven experience in estates and facilities management, ideally within a healthcare setting.
Strong knowledge of health & safety legislation, risk management, and regulatory compliance within a care environment.
Excellent communication and leadership skills, with experience managing and motivating teams across multiple locations.
Strong financial acumen, with experience managing budgets and controlling costs effectively.
Problem-solving mindset with the ability to remain calm under pressure and adapt to rapidly changing situations.
Relevant qualifications in facilities management, health and safety, or property management are desirable (e.g., NEBOSH, BIFM).
A full UK license, access to a vehicle for business use and the ability to travel to our 7 locations in accordance with your role.
What we can offer:

Fully comprehensive induction.
Competitive salary, plus enhancements on bank holidays.
28 days of holiday per year.
Free Blue Light Card & access to the Blue Light discount platform.
Refer a friend scheme.
About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

Our aim is to be the provider of choice for our residents and the employer of choice for our team members.

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.

Before applying for this exciting and rewarding role, we encourage applicants to view and read the job description and person specification.

A Vacancy at NHS Shropshire, Telford and Wrekin Integrated Care Board.


We haveanexciting opportunityfor an experiencedengagement specialistto joinour newly formedCommunications andEngagementTeam.


If you are passionateaboutlistening and acting on theviews, experiences and needs of ourcommunities and stakeholders,capturing feedback toshapelocalNHS services, and buildingstrongworkingpartnershipswith key stakeholders, thenthis role could be for you.


The successful candidate willsupportthe development, delivery, and analysis of engagementandstakeholder relationactivitywith our diversepopulationto helpdesign and develophealth services.


The role is ideal for someone who is experienced inengagement andpartnership building, as well as developingandmaintainingpositive and effective relationships with awiderange ofstakeholders. 


We are looking for someone who isenthusiasticand driven to find new and innovative ways of reaching out todifferent groups,andparticularlythosepeoplewedon’toftenreach orhear from.


The post holder will need to have strong project management skills and proven experience ofco-ordinating projects in a complex and challenging environment.They will have good knowledge ofdifferentengagement toolsandtechniques,includingeffectivedigital and face-to-faceengagement methods,as well as excellent writing and presentation skills.


The post holder needs to embodyNHS STWvalues,demonstratinga strongcommitment to wanting to improve the way we deliver services for ourlocalpopulation. We are looking for a dynamic, motivated individual who is a self-starter, able to adapt to new strategies,ideasand ways of working.






Although therole is hosted byNHSShropshire, Telford and Wrekin,the successful candidate willalsoworkacrosstheIntegrated Care System (ICS), workingin partnership withthe twolocal authorities and other partnerssuch as the voluntary sectorto takecollective responsibility for deliveringhealth andcareservices, improving the livesof the populationweserve., and reflecting the values of our organisation.


To find out more about us, visit:www.shropshiretelfordandwrekin.nhs.uk


Job Summary
- The Engagement and Stakeholder Relations Specialist will be instrumental in enhancing NHS STW’s public engagement initiatives and building robust relationships with its stakeholders. This role is crucial for ensuring local health and care services meet community needs and for fostering
partnerships that support the organisation’s goals.

- The Engagement and Stakeholder Relations Specialist will support the Communication and Engagement Team internally and externally to deliver an effective and legally compliant programme of communications, engagement and involvement for NHS STW.

- The post holder will work across all system partners, link in with community and voluntary sector organisations and integrated neighbourhood teams, ensuring a diverse range of organisations are
informed and linked into the work of NHS STW.

- The post holder will be a key conduit for information sharing and exchanges with patients, public, the community, and voluntary sector partners. The insights gained from stakeholder engagement
will inform NHS STW in its commitment to continuously learn from patient experience and inform service redesign programmes that improve health and care services provided for the residents of STW.

- The post holder will link with local voluntary, community, and social enterprise (VCSE) groups/organisations especially organisations that are not already connected to or aware of NHS STW’s work and raise awareness by providing information on NHS STW’s purpose and functions and the wider Integrated Care Partnership (ICP).

- The post holder will support and deliver engagement activity for NHS STW including public awareness campaigns, internal and external engagement events, survey work, workshops, focus groups, and formal public consultations.

- The post holder will support the further development of NHS STW’s People’s Network (our digital engagement platform where people across the county can get involved in our work) and build membership and inclusion of diverse population groups.

- The post holder will ensure the public, staff and other key stakeholders are actively engaged and influence commissioning decisions in a way that contributes to improved health and care services.

- The postholder will need to reflect a range of communication and engagement styles to reach out to health inclusion groups, those experiencing health inequalities, and those who are protected
characteristic groups within the 2010 Equality Act.



Key Working Relationships


The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:

- Internal NHS STW staff including managers, colleagues, and senior management as appropriate.
- Voluntary, community and social enterprise sector.
- National and regional colleagues at NHS England.
- ICS partner communications and engagement teams.
- ICS partners, including portfolio leads, Local Authorities and Provider and Place Collaboratives.
- STW Primary Care, including GP practices, ophthalmology, pharmacy and dentistry.
- STW Integrated Neighbourhood Teams.
- Members of the public, service users, and carers as appropriate.
- Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.




This advert closes on Sunday 15 Dec 2024

Job Title: Young Person Residential Support Worker
Location: Telford
Salary: £12.50 per hour
Contract Type: Temp
Shifts: Long days and sleep in

Are you passionate about making a positive impact on the lives of Children and Young People? Do you possess excellent interpersonal skills and a compassionate nature? If so, we have an exciting opportunity for you to join our team as an Residential Support Worker for Children & Young People.

Key Responsibilities:

• Provide day-to-day care and support to young people in a residential setting.
• Assist with developing and implementing personalised care plans, ensuring their emotional, physical, and social needs are met.
• Support young people in building life skills, such as independence, decision-making, and problem-solving.
• Foster positive relationships with young people, helping to build trust and promote their well-being.
• Support young people with education, hobbies, and recreational activities.
• Maintain accurate records and report any concerns or incidents in line with safeguarding procedures.
• Work collaboratively with other team members and external agencies to ensure the best outcomes for young people.
• Support young people with life long skills, supporting with making appointments with outside agencies, budgeting, cooking, personal skills, hygiene practices.

Key Skills & Qualifications:

• Experience working with young people, ideally in a residential care setting.
• Understanding of safeguarding practices and commitment to promoting the well-being of young people.
• Excellent communication skills and ability to build rapport with young people.
• Compassionate, patient, and adaptable, with the ability to remain calm in challenging situations.
• Ability to work well as part of a team and independently.
• A flexible approach to working hours, including evenings, weekends, and bank holidays.
• Understanding of Ofsted and their processes.
• Level 3 Diploma in Residential Childcare or willingness to work towards it if have a Level 3 in Health and Social Care.
• Driver with business insurance is essential or must be willing to travel on public transport.
• Enhanced Adult and Child workforce DBS on the update service.

• The successful applicant must have great communication skills to communicate effectively with a positive can-do attitude.

• Knowledge of using IT equipment and being able to navigate around systems such as Microsoft Office, Excel.

How to Apply:

Please submit your CV outlining your relevant experience. We look forward to hearing from you. For more information, please contact Surina on 0121 480 8217

For full duties and responsibilities please refer to the attached document entitled Job Description.

Tate Recruitment are proud to work in partnership with Diligenta, to identify individuals who have a passion for delivering great customer service. This permanent opportunity will be supporting their ReAssure account located in central Telford. They are looking forward to welcoming their talented new colleagues on 6th January 2025 to join them on-site in the contact centre, working Monday - Friday between the hours of 8:30am - 5:30pm.

What will I be doing?

You will be joining a people and technology-driven business, working within their busy and fast paced contact centre, taking a large volume of calls from valued customers and Financial Advisors, and engaging in professional conversations regarding their life assurance, savings, investments or pension plans.

Whether assisting customers who are planning for their well-deserved retirement, helping them access their investments or benefits, updating personal information or providing them with support during difficult times such as a family bereavement, you'll play a vital role in providing a seamless experience during moments that really matter.

The ideal candidate will have a customer-focused background so don't worry if you don't have a financial services background as 4-week's worth of comprehensive training will be given, to provide you with all the tools and knowledge required to be successful within the role.

Join their team if…

• You have a passion for delivering a seamless customer experience, treating their customers with empathy, dignity and respect.
• Excellent listening and communication skills are your thing - both verbal and written. These are core to what they do, communicating complex matters in a simple and supportive way, providing their customers with an outstanding service.
• You can solve problems, be flexible in your approach and adapt to changing priorities, comfortable switching between multiple IT applications whilst demonstrating excellent attention to detail.

• You can work to targets and deliver on deadlines set to you to always ensure customer satisfaction.

Colleagues are rewarded with competitive benefits, such as…

• A good work/life balance - No weekend working.
• 31 days of annual leave (including UK Bank Holidays) and an annual volunteering day.
• Eligibility for an annual discretionary bonus scheme.
• A comprehensive set of people policies that support the moments that matter in life, such as carer's leave, foster leave, fertility leave and retirement leave.
• 'Perks at Work' (an online discounted shopping platform), cycle to work scheme and interest free season ticket loans for travel.
• A company-wide well being programme, including a mini annual health check, nutritional advice, second medical opinions, employee assistance programme and other resources to support your mental, physical, and financial well being.
• A workplace pension scheme where they match your contributions up to 6%, group life assurance and group income protection.
• Personal growth and career development opportunities to support your aspirations.

Who is Diligenta?

Diligenta are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market and a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. They make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. They are dedicated to being there to support customers in the moments that really matter in life, providing the best service every time

This vacancy is managed by Tate, a recruitment partner for Diligenta. Information, including personal data, that you submit through this site will be reviewed and processed by Tate in the first instance. That data may then be shared with Diligenta and any of its third parties as part of the recruitment process. Both Tate and Diligenta take their responsibilities to protect personal data seriously.

Tate Recruitment is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns within your application.

Diligenta is an FCA regulated business.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

To become familiar with Practice procedures and protocols, and comply with them To support with the regular upkeep ofboth sites, adhering to and reinforcing health and safety across all sites To open and close sites To play a part in all Reception and Practice Team activities, for example, meetings To be responsible for self-development with support of Practice Team Apply practice policies, standards and guidance