Total 45 Others level Customer Service job vacancies in TN23 4FG

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'. If you have further queries please dont hesitate to contact the line manager using the contact details below.

This exciting opportunity to become a part of the Therapy team on the new Critical care unit at the William Harvey Hospital in Ashford is not to be missed. The Therapy team is led by highly skilled specialist Band 7 Physiotherapists supported by a clinical lead Physiotherapist and offers a unique experience working in our new state of the art Intensive care unit. The team also includes dedicated Occupational therapists for the unit as a part of the MDT.

The post holder will be a part of the team which provides respiratory Physiotherapy to our most acutely unwell patients on the unit. There is the opportunity to teach and support more junior staff and to learn and work alongside all members of the MDT involved with these patients. The team provide a seven day service to the unit and participate in the Trust Respiratory Physiotherapy On-call rota. The post holder will also have the opportunity to deputize for the Team Leader on clinical and managerial issues within the team and to be actively involved with training within the Department

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.


This advert closes on Wednesday 27 Nov 2024

Service Care Legal are recruiting on behalf of a thrilled local authority in the Kent region who are seeking for a Legal Support Assistant to join their legal services team. Please find below further details with regards to these positions.

This Role Pays a competitive rate of £14.65ph umbrella

Please note that this position would be full office attendance.

Responsibilities:

• To provide a range of secretarial, personal assistant, administrative and paralegal support to Legal Services
• To provide paralegal support in the preparation of Court and Tribunal documentation and the service of statutory notices and other documents
• To assist fee-earners with correspondence and document- and time-management using the Ikin case management system
• Supporting the Monitoring Officer and Deputy Monitoring Officer in respect of the interests of and complaints against Councillors

About You:

• 3 GCSE's at grades A-C or equivalent
• Previous working experience in a legal office environment would be highly desirable
• Strong organisational skills with good IT literacy

Benefits:

• Flexible Hours
• Weekly Pay

If you are interested in this Legal Support Assistant role then don't hesitate to contact Aanisah Khan. Please send your CV to Aanisah.khan@servicecare.org.uk, or call via phone on 01772208969.

We also offer a referral bonus of up to £250 if you know someone looking for work.

SUPPORT WORKER JOBS WITH A DIFFERENCE-

WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE.

Be part of an amazing expanding support team. Immediate interviews available - for new to care and experienced staff in Kent. Supporting autistic adults with their day to day needs and a wide range of activities including visit theme parks, swimming, walking and shopping. Excellent specialist training provided.

On average our starting salary for a support worker is £24,720 per year (based on a 35-hour week and including one sleep in per week at £60 per night). Just working an additional 6 hours per week, i.e., 41 hours, will allow you to earn £28,460 per year (including holiday allowance). Indeed, our Support Workers can earn significantly higher salaries by picking up overtime, with many of our experienced workers earning more than £30,000 per year.

Start making a difference and join our KAT family today!

START MAKING A DIFFERENCE AND JOIN OUR KAT FAMILY TODAY!

HOURS: 35

SHIFT: Earlies 7.00- 4pm, Lates 4pm-10pm, Long day 7am-10pm (once a week), One whole weekend off in three and a weekend day off every weekend that you work.

LOCATION: BEAVER LANE

Our supported living services have successfully operated with early and late shifts ensuring an effective work/life balance for staff for many years, and we are now rolling out this shift pattern to our residential services to ensure improved working conditions for all.

This is a permanent position working for a very well-established autistic care provider. Very interesting and varied role with a scope for progression.

KAT provide practical and emotional support to ensure the adults we care for enjoy active lives in the community. We support individuals on a 1:1 basis with complex needs, including physical and learning disabilities.

We are an outstanding care employer and very proud of the specialist PBS training, coaching and ongoing support that our practice development team provide to our staff.

Meet the Team:

Our Beaver Lane site offers superb residential accommodation currently for 6 adults with Autism, the service has 3 self contained flats, and the other people share communal space (Male & Female). Our tenants participate in a wide range of activities and enjoy visiting local places of interest, spending time in the garden, Going for long walks, having BBQs, listening to all types of music, being creative and generally having fun.

The specialist staff team in situ are looking forward to welcoming a new colleague and have suggested we let you know that they are all a little animal crazy, and they enjoy team building activities such as visiting a Lock in/Panic Room experience together, they are all friendly and eager to welcome you to the team!

If you are a positive, forward-thinking, and compassionate Specialist Support Worker (don't worry if you're not animal crazy as you soon will be) then we would love to hear from you.

About the Trust:

Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of the people we support with autism, mental health issues, learning disabilities and related difficulties. We provide residential homes, supported living accommodation, day resource services, respite, and outreach services. Ensuring the voice of those we support is actively listened to, working for us often means that no two days are the same, but the care and support we give is of consistently high quality, with CQC rating all our services good, and many outstanding.

Benefits We Offer you as a Support Worker:

We offer many benefits, which include some salary sacrifice arrangements, although some benefits are dependent on a minimum earnings threshold:

o Paid DBS Check
o 28 days holiday, plus option to buy 5 extra days pa (Pro Rata for Part Time Positions)
o Company Sick Pay after 12 months service
o Death in Service Benefits
o Some meals provided, depending on shifts
o Long Service and Contribution Recognition Awards
o Pension (after 3 months)
o Employee Assistance Programme, with counselling services
o Significant Retail and Leisure Discount Scheme that could save staff an average of £1,000 pa
o Discounted Gym Membership
o Financial Well-being Scheme (loans and savings)
o Additional Sleep In Shifts may be available
o Opportunities to pick up additional voluntary casual shifts at enhanced rates
o Superb paid training
o Regulated Care Qualification Sponsorship
o Refer a Friend via Care Friends App- Where points mean pounds!


Our Values and Commitment:

KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves.

We seek Support Workers who really value every person, whether it's the people we support, their families, carers, or other staff by respecting their priorities, needs, abilities and limits.

We hope you are one of them!

We do not accept applications made via agencies for Support Workers.

Please find attached a copy of our Privacy Notice. Or a copy can be found on our website.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

HRGO Recruitment are currently recruiting for an Operational Support for our client based in Ashford.

This is a temporary to permanent position.

The client is looking for someone to assist in the Packing of the warehouse, and who is keen to learn new areas of the business.

Hours:

Mon - Fri, 0800 - 1600

Pay:

£12ph

Summary of the role:

• Packing up shipments for deliveries
• Usage of the ForkLift
• Administration

Ideal Candidate:

• Reach Truck Fork Lift Licence is desirable
• Packing Experience is essential
• Eager to Learn
• Confident in using IT Systems, Including Microsoft Packages.

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£12.20ph

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

Waking Night Support Worker

SALARY/HOURLY RATE: £19,656 pa / £12.00 p.h. (Pro Rata for part time)

Hours: 31.5

LOCATION: CANTERBURY KENT

About the Role: Waking Night Support Worker

Waking Night Support workers help the people we support to feel safe and secure throughout the night. Delivering exceptional care and individualized support ensures that our residents live as independently and safely as possible. In addition, the responsibilities of the role are to assist in maintaining the cleanliness of the service and carry out necessary utility checks. This is a personally rewarding role where you can build on your skills and experience. Having a background in supporting people with Autism in a previous role within a social care environment is desirable, although is not essential.

What is essential is that you understand that autism can be complex and challenging and that each person we support is unique.

Meet the Team:

Homersham is a Supported Living service, a short walk away from the vibrant hustle and bustle of Canterbury. It has 7 tenants, 6 men, and 1 lady aged between 21-28. There are 4 self-contained flats and 3 ensuite bedrooms with a shared communal area.

Our tenants participate in a wide range of activities in the community, such as bowling, trying new restaurants, staycations and even holidays abroad. When at the service our tenants enjoy movie and karaoke nights, celebrating special events from around the world. Anything from the festival of lights to pancake day, you name it, we celebrate it! They also have a lovely outdoor space where they enjoy socialising and a good barbeque in the summer months.

The specialist staff team in situ are looking forward to welcoming a new colleague and has suggested we let you know they love to socialise and enjoy a good coffee. They are all friendly and eager to welcome you to the team!

If you are a positive, forward-thinking, and compassionate Support Worker, (don't worry if you're not yet a coffee connoisseur, because you soon will be), then we would love to hear from you.



TASKS / RESPONSIBILITIES OF A WAKING NIGHT SUPPORT WORKER (MAY INCLUDE BUT NOT LIMITED TO):

o Routine safety checks on individuals and their environment
o Ensure the service is safe and secure
o Household management tasks cooking, cleaning etc.
o Administering medication
o Assisting individuals with personal care and hygiene
o Ensuring written records are correctly maintained
o Will include lone working
o Working with individuals who can display stressed behaviours - hurting self or others, running away, throwing things, swearing, shouting.
o Working with and supporting individuals with additional needs, such as epilepsy, pica, learning disabilities.
o Understanding each individuals abilities and support needs
o Promoting independence and choice
o Promoting equality, diversity & inclusion
o Uphold the privacy, confidentially and dignity of all individuals
o To form good working relationships with other members of staff across different services.
o A commitment to continuous personal development and learning.


Benefits We Offer you as a Waking Night Support Worker:

We offer many benefits, which include some salary sacrifice arrangements, although some benefits are dependent on a minimum earnings threshold:

o Paid DBS Check
o 28 days holiday, plus option to buy 5 extra days pa (Pro Rata for Part Time Positions)
o Company Sick Pay after 12 months service
o Death in Service Benefits
o Some meals provided, depending on shifts
o Long Service and Contribution Recognition Awards
o Pension (after 3 months)
o Employee Assistance Programme, with counselling services
o Significant Retail and Leisure Discount Scheme that could save staff an average of £1,000 pa
o Discounted Gym Membership
o Financial Well-being Scheme (loans and savings)
o Additional Sleep In Shifts may be available
o Opportunities to pick up additional voluntary casual shifts at enhanced rates
o Superb paid training
o Regulated Care Qualification Sponsorship
o Refer a Friend scheme via Care Friends where points mean pounds!


About the Trust:

Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of the people we support with autism, learning disabilities and related difficulties. We provide residential homes, supported living accommodation, day resource services, respite, and outreach services. Ensuring the voice of those we support is actively listened to, working for us often means that no two days are the same, but the care and support we give is of consistently high quality, with CQC rating all our services good, and many outstanding.

Our Values and Commitment:

KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves.

We seek Support Workers who really value every person, whether it's the people we support, their families, carers, or other staff by respecting their priorities, needs, abilities and limits.

We hope you are one of them!

We do not accept applications made via agencies for Support Workers.

Please find attached a copy of our Privacy Notice. Or a copy can be found on our website.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

HRGO Recruitment are currently recruiting for a Key Account Support within the Sales Team of our Client based in Ashford.

This is a full time, permanent position.

Hours:

Mon - Fri, 0800 - 1700

Pay:

£30,000 - £35,000

You will act as the central point of contact with regards to product support, contract & forecast follow-up etc. By creating reports and analyzing customer data, you gain insights for the organisation and the customer. You dare to jump when seeing opportunities and proactively monitor and improve customer satisfaction. Your commercial attitude allows you to build strong business relationships.

Summary of the role:

• You provide periodic and adhoc reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer
• Maintaining retailer's product management systems
• Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution (marketing, data management, supply chain, demand planning)

The Ideal Candidate:

• You have a master's degree or relevent experience
• 5 year experience in a large, fast-moving company in a customer service, inside sales or sales support role 
• Customer contact & delivering service are at the top of your dictionary. A commercial, client focused mindset is a must-have. 
• You work easily with new IT systems (preferably SAP) and have an advanced level of excel knowledge. Experience with Power BI is a plus.  

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

HRGO Recruitment are currently recruiting for a Customer Service Operative for our client based in the outskirts of Ashford.

This is a contract role for approx. 6 months.

Hours:

Mon - Fri, 0800 - 1700

Salary:

£29,203.20 (pro rata for the 6 month contract duration)

Summary of the role:

• Managing key accounts of customers through the relevant sales contacts within the business, as well as with buyers for customers.
• Take ownership of customer issues and follow problems through to resolution.
• Ensuring customer Queries are responded to in a timely fashion
• Improving both sides of the customer service experience.

The Ideal Candidate:

• Experience of order processing (via email and over the phone)
• Good level of PC literacy & Microsoft Packages
• Data Input
• Attention to Detail

They are looking for someone to start as soon as possible, so please apply today!

HRGO Recruitment, Ashford Branch

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£29200

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of products.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

We are seeking a reliable and motivated Electoral Canvasser to assist with the annual electoral registration canvass. This role involves visiting households within a designated area, collecting completed household enquiry forms, and ensuring accurate information is provided for electoral registration. It is a critical role in supporting the democratic process.

Please note you will be asked to use your own vehicle and you must have appropriate motor insurance to use the car for work purposes. In addition to the hourly rate you will be paid a mileage fee

Job Title: Electoral Canvasser
Location: Various locations in the Ashford area
Contract Type: Temporary - 3 weeks
Hours: 27.5 hours per week (Monday to Friday, 5.5 hours/day, to be completed by 4pm)
Start Date: 14th October 2024

Job Role -

• Visit assigned properties to collect household enquiry forms.
• Ensure forms are fully completed and provide assistance where needed.
• Leave calling cards, additional forms, and return envelopes at properties where no contact is made.
• Return collected forms to the Electoral Services office weekly and update progress.
• Record information on properties, including identifying new or non-existent properties.
• Sort and organize completed forms for submission.
• Attend training sessions on canvassing duties and health & safety procedures.
• Work independently and comply with all relevant policies, including confidentiality.

Candidate Requirements -

• Access to transport and a valid driver's license (Essential)
• Basic numeracy and literacy skills (Essential).
• Well-developed oral communication skills, with the ability to communicate effectively and tactfully with the public (Essential).
• Experience working in customer service or a similar public-facing role (Desirable).
• Ability to meet deadlines and manage time effectively.
• Ability to work independently while being part of a wider team.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Drive the development, implementation and provision of support for the customers' core applications and systems used across their Service Deliveries.

Drive system implementation projects across Modvic ensuring new programs have the required systems & knowledge to meet the contractual requirements we have with our customers.

Ensure service desk activities are completed and also ensuring SLA’s are met in meeting customer needs when jobs are logged.

Ensure all support requests are logged and that records contain accurate, comprehensive and quality information.

Communicate and promotes the Modvic strategy to its and key stakeholders in order to foster their understanding and commitment.

Support and handle issues and risks that are identified through clear and accurate communication and providing appropriate mitigation strategies to the risks identified.

Ensure common issues are turned into FAQ’s or lessons learnt and shared with the rest of the team.

Updating Enhancement Log and report statistics on all support requested and solved in either a fortnightly or monthly basis

Job Title: Business Support Assistant
Location: Ashford Kent
Hours: 37 hours per week
Salary: £12.30 PAYE
Duration: 6 months ongoing

Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.

Key Responsibilities:

• Assisting customers with setting up accounts and processing payments on the PHILIS system.
• Providing administrative support to ensure the smooth running of the Port Health team.
• Managing customer inquiries via phone and email, resolving them promptly and efficiently.
• Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
• Charging for low-risk imports and chasing commercial documents from custom agents.

What We're Looking For:

• Minimum of 5 GCSEs (including Maths and English) or equivalent.
• Proven experience in customer service and working within a team environment.
• Basic IT skills, particularly with Microsoft Office products.
• Excellent communication skills and the ability to handle complex queries under pressure.
• A proactive team player with a bright and cheerful disposition.

Why Join Us?

• Competitive salary and benefits package.
• The opportunity to make a real impact within a supportive team.
• A diverse and dynamic working environment.
• Opportunities for personal and professional growth.

If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you!

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£12.20ph

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

HR GO are proud to be working with Ashford Borough Council in the search for Port Health Administrator.

Providing administrative support to the Port Health team focusing on the setting up of accounts to enable customers to pay for documentary checks for consignments entering the UK through the Ashford Border Control Post.

This role is temporary cover for approx 6 months.

Hours:

Mon - Fri, 0900 - 1700.

Pay

£12.20ph

Duties:

• General administrative support commensurate with grade to the Port Health Team.
• Contacting customers and supporting and signposting them to the appropriate websites to complete the set up process on the internal system.
• To use IT systems to manage enquiries, provide information and support.
• To undertake any additional duties of a similar level of responsibility as may be required from time to time.
• To assist agents of importers with advice on how to pay for documentary checks and were to find the appropriate charges.

The Ideal Candidate:

• Ability to make decisions under pressure - E
• Ability to adapt approach to meet differing and diverse customer needs - E
• Ability to deal with complex enquiries within tight time constraints - E
• Proven experience in a Customer service role - E
• NVQ level 3 Customer Services - D
• Second language skills would be advantageous - D
• Basic understanding of Council Services - D

HRGO Recruitment - Ashford Branch