About the role
We have an excellent opportunity available for an experienced Customer Aftersales Advisor to join our busy workshop team at the Garngoch branch.
As a Customer Aftersales Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions. Additionally, you will be responsible for the administration of parts supplies through our workshop. You will facilitate effective communication between our customers and the workshop staff.
Responsibilities
Reporting to the Service Manager, responsibilities will include: -
- Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
- The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
- Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
- Delivering a first-class customer experience to every customer.
- identify parts on the manufacturer/suppliers systems, order parts and issue them through our busy workshop.
- Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.
Why Day's Motor Group?
Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.
As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.
We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.
Employee benefits:
- Competitive salary
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
- Contributory pension scheme *
- Life Assurance (death in service) *
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group
* Eligibility after qualifying period of continuous service
Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our Core Values . These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.
Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at
