Total 91 Others level Customer Service job vacancies in Harlow, CM17 9JX

Field Care Supervisor - (Social Care)
Salary: £28,937.70 per annum
Location: Travel required across West Essex
Contract: Permanent Full-Time, 37 hours per week
Shifts: between 7am – 8pm, 5 days working including weekends

Are you a care professional looking for your next career move?

Do you have a passion for helping others and making a difference to someone’s life?

Join ECL as a Field Care Supervisor known internally as a Trusted Assessor and become an integral part of ECL’s West Essex team.

Engage with customers to maximise their independence and achieve individualised goals by carrying out initial assessments, outcome focused support planning and subsequent customer reviews in a variety of settings.

This is an exciting opportunity to really embed yourself into the community; gaining and maintaining a comprehensive knowledge of local resources. Work closely with our integrated team of health and social care workers, as well as other external health professionals, to maximise the support available to our customers.

Full induction and training provided with ongoing support.

To succeed in this role, you need:

To hold QCF Diploma or NVQ Level 2 in relevant area – willing to obtain Level 3
Experience of working in Care
A driving license and use of personal vehicle for work purposes
To be confident travelling around the Essex area
An enhanced DBS Check – this can be arranged through ECL if needed
Exceptional communication skills
The ability to build and develop strong relationships with stakeholders
Solid IT skills
The ability and confidence to work independently and manage your own time
A proactive, adaptable and customer focussed work ethic
What we can offer you:

24 days pa plus bank holidays, increasing with length of service
Annual Performance Review, performance related pay and bonus
Business mileage paid at 45p per mile
Contributory Pension Scheme – ECL match up to 6% Employee Pension contributions
Healthcare Cash plan (including reimbursement for dental, optical and chiropody plus much more)
Reimbursement of professional subscriptions
Excellent Career development with access to paid for qualifications
Free DBS check and renewals (if required)
Up to £1500 Refer a friend scheme
Take the next step in your career and become part of the ECL team.

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.

Proud member of the Disability Confident employer scheme

You will feel valued as aLived Experience Peer Support Worker - CYP Autismwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: Starting Salary of £23,100with Group Pension Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate Essential Own personal lived experience of Autism / neurodiversity and willingness to positively share own life experiences. Excellent communication skills with children, young people and adults. Able to tell your story in a meaningful way Ability to demonstrate empathy, compassion and patience Planning, organisational and time management skills. An ability to act calmly and to respond professionally to distress, disturbance and unpredictability. Driving licence and access to vehicle for work purposes. Desirable Level 3 in health & social care or equivalent experience. Experience of working or volunteering with neurodivergent individuals and/or people with mental health problems. An understanding of child development. Demonstrate understanding of the impact of trauma on child development and behaviour. Experience of working in a community capacity role/peer support role. Demonstrate record of good working practice with children and young people, having a positive impact on their lives and meeting their needs . Experience in actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting (paid or unpaid)

Personal Adviser - Leaving and After Care

Permanent, Full Time

£30,931 to £35,362 Per Annum

Location: Harlow

Closing Date: Sunday 24th November 2024 at 11.59pm

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

The Team

Leaving and Aftercare Teams focus on achieving the best outcomes for young people aged 16 - 25 who are in care or have left care. The teams are made up of social workers and personal advisors, mental health co-ordinators and targeted youth advisors, and they all have opportunity to undertake focused work with young people. They look to maximise the potential of young people who remain in care by working with providers, other agencies, and partners. For those who have left care, our teams continue to offer advice, information and help to enable young people to live independently - and to access education, training, and employment.

Job Purpose

To support young people who are leaving care. To consider all the important components that make up their individual lives in order to maximize their life opportunities and reach their full potential.

Key Accountabilities

• To give practical, personal, and emotional support to young people in order to meet assessed need; to maintain and promote their health, physical, emotional development, and wellbeing. This may include domestic tasks and transporting where necessary.
• To specifically support and advise young people leaving care in key areas including health, benefits, education, training, employment, accommodation/housing and personal well-being.
• To facilitate, directly and indirectly, the assessment of need, engaging with the ongoing monitoring and reassessment of need, engaging with the ongoing monitoring and reassessment of need over time.
• To identify and support young people to overcome barriers to learning.
• To enable and empower young people to make decisions in their lives and to self-advocate
• To advocate on behalf of young people who do not have the skills to do this.
• To facilitate the construction of a Pathway Plan, from the assessment which establishes a viable response to established need over time.
• To develop Personal Action Plans with young people.
• To encourage young people not only to fully engage with developing their individual plans, but to participate in the development of the service as a whole.
• To be prepared to work in a variety of ways, as well as direct work with individuals, for example in groups and running "drop ins" etc.
• To work alongside colleagues both within social services and from other agencies, and to engage with significant people in the young person's life (members of the family, community etc).
• To support young people through times of major transitions from childhood to adulthood.
• To liaise with others involved to ensure that assessed needs are met within the agreed plans for the child or young person in a timely way.
• To build up effective interagency networks and have an understanding of voluntary and statutory agencies as well as an awareness of opportunities within the local community.
• To maintain records and write reports as required in accordance with directorate policy and procedures.
• To carry out a range of practical tasks to assist young people with both planned and unplanned activities.
• To attend meetings as required by the line manager, e.g., reviews, planning meetings etc.
• To maintain an awareness of relevant information and resources that may assist children, young people, and their carers.
• To keep abreast of practice developments through reading and attending training courses.
• To be aware of Essex Child Protection Guidelines.
• To carry out any other appropriate duties that may be required commensurate with the grade of the post.

The Experience You Will Bring

Essential:

• Experience of working in a supportive relationship, with young people
• Experience in working creatively with in various ways young people including young parents
• Previous work experience in either a paid or voluntary capacity working with children, young people, and families
• Experience in collaborating with other professionals and agencies for the benefit of the client

Desirable:

• Experience of housing, employment, and training issues for young people
• Knowledge of adolescents and adolescent issues
• A commitment to working relationships which promote and support the clients' developing independence
• A commitment to one's own personal and professional development.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency.

Support Worker - Young People
Location: Harlow | Hours: 35 per week | Rate: £14 - 14.40 per hour + holiday pay

We're seeking a compassionate Support Worker to assist young people aged 17-19 in Harlow. Your role will focus on providing housing-related support, promoting independence, and working with external agencies to help clients achieve positive outcomes.

Responsibilities:

• Conduct initial assessments, identifying needs and risks.
• Maintain regular contact and a professional, supportive relationship with clients.
• Ensure safety in all activities and address any risks or complaints.
• Collaborate with external groups to support client's needs.

Requirements:

• Enhanced DBS (recent or on the update service)
• Driver's License

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

To provide administrative and secretarial support to the Patient and Family support Services Manager and Multi-disciplinary team. To provide administrative support to the Adult Safeguard Lead. To provide support in other departments in the absence of allocated administrative support. To input and maintain robust data on all patient referrals and activity. To send appointment letters to patients, update the appointments system on SystmOne & book rooms accordingly. To ensure that lettersfor deceased patients bereavement support are written and sent within the agreed timescale. To send Condolence Cards. To provide activity and other reports as required. To teach and assist multi-disciplinary staff to in-put accurate patient information onto the clinical system (SystmOne). To advise and assist callers (both personal and by telephone) on the referral process to the hospice. To be responsible for collating all relevant information in relation to patient referrals, episodes of care and follow up plans. To communicate with and develop good working relationships with other outsides agencies, accessing and providing accurate information as required. For example, local GP surgeries, funeral directors, voluntary organisations. To assist in the timely provision of appropriate paperwork for Payroll such as mileage and time forms. To take notes in meetings as required, working groups etc.To meet and greet patients and carers as required. To have compassion and sensitivity when communicating with distressed relatives both personally and by telephone. Prioritise the work schedule and have the ability to work confidently on your own and as part of a team. To be responsible for maintaining records and processes for all Bereavement Service volunteers. To work closely with the Volunteers who are working in the area, providing support and information as required. Having Shared the Lead System One role of RA Agent: Completed the mandatary Training to enable the authorisation of documentation for new Starters on SystmOne; to reset and unlock passwords; deal with documentation for lost cards; add new users onto NHS Portal; set up NHS emails for new staff and process Leavers. To review processes, manage, and complete ad hoc projects within the PFS Team across the wider Hospice i.e. Next of Kin project, Bereavement pack updates, St Clare Hospice journey. To ensure we participate in external surveys and provide information when required, e.g. National FAMCARE survey. To update the Memory Book and ensure the details are correct before inserting in the Memory Book in the Sanctuary. To provide cover for Reception on an ad hoc basis. To hold the Host for PFSS Zoom meetings and share responsibility for holding zoom bereavement cafes, team meetings, volunteer supervision & pastoral care meetings. Coordinate volunteers for cafes, helpline. Listening ears and bereavement support. To field all enquiries, assist in IT set up and ongoing issues. To update SystmOne with client notes for all those Team members working from home. To collate feedback, figures and statistics for PFSS Services for Management meetings. To use SystmOne to run clinical reports.

Night Support Worker
Ladyshot, Harlow
Young People's Service
6 months
35 hours
£18.47 LTD / £15.75 PAYE (inc. hol)

Are you experienced in night support and ready to make a positive impact on young lives? We are seeking a Night Support Worker for a charity-based young people's service in Harlow, dedicated to providing essential safety and support overnight to residents aged 16-21 with complex needs.

THE ROLE
As a Night Support Worker, you will ensure the security and safety of the facility and its residents overnight. Key responsibilities include:

• Managing building security and promptly addressing any faults or issues.
• Acting as the first point of contact for service users and external agencies.
• Implementing night security protocols to safeguard the service.
• Monitoring and logging access, including visitors, and tracking incidents.
• Recording and managing incidents, addressing or escalating antisocial behavior as needed.
• Adhering to health and safety policies to maintain a secure environment.
• Escalating incidents to on-call services as required.
• Keeping detailed records, including incident logs, handover notes, and support plans.

THE CANDIDATE
The ideal candidate will have previous experience in a similar night support role, particularly with vulnerable young people. Key requirements include:

• Experience working with individuals with complex needs, ideally in supported housing.
• Proven ability to work independently and responsibly during night shifts.
• Strong skills in incident management and reporting.
• Familiarity with implementing and adhering to security protocols.
• Excellent written communication skills for maintaining accurate records.

THE CONTRACT

• 35 hours per week, 8:15 pm - 7:45 am Monday to Friday, including 1 in 4 weekends.
• 6-month contract with potential for a permanent role.
• Pay rate: £18.47 per hour (LTD) or £15.75 per hour (PAYE, inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail.
If you know someone well-suited to this position, we offer a £250 referral bonus for every successfully referred candidate!

Support Worker
Ladyshot, Harlow
Young People's Service
6 months
35 hours
£18.47 LTD / £15.75 PAYE (inc. hol)

We are currently recruiting for a Support Worker to join a reputable charity in Harlow, working within a young people's service supporting individuals aged 17-19.

THE ROLE
As a Support Worker, you will provide essential housing-related support to young people using the service, working alongside Nacro housing and property management to achieve successful outcomes. Your main responsibilities include:

• Conducting initial assessments of service users, identifying any risks, needs, or requirements.
• Maintaining consistent contact with service users, fostering professional relationships and setting a positive example.
• Conducting risk assessments and taking necessary safety actions during all service user interactions.
• Developing and maintaining effective relationships with external agencies in support of service users' goals.
• Addressing and responding promptly to complaints, as well as challenging and managing antisocial behavior.
• Providing one-on-one support in both community and service settings, ensuring user safety.
• Documenting and reporting on progress and issues for continuous improvement of service quality.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar support role. The ideal candidate will possess:

• Proven experience supporting young people or vulnerable individuals.
• Ability to conduct risk assessments and implement risk management strategies.
• Strong communication skills for effective collaboration with external agencies.
• A compassionate and professional approach to building relationships.
• Conflict resolution skills, with the confidence to address and manage antisocial behavior.

THE CONTRACT

• 35 hours per week, Monday to Friday, 9:00 am - 5:00 pm.
• 6 months, with the potential to transition to a permanent role.
• The pay rate is £18.47 per hour (LTD) or £15.75 per hour (PAYE, inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Job Title: Residential Family Support Worker
Location: Harlow
Salary: £11.50 - £13.00 per hour
Job Type: Full-time (40 hours per week)
Schedule: 12-hour shifts, including weekends and bank holidays

About the Role: Our client, an independent Family Assessment Centre, is seeking a dedicated Residential Family Support Worker to join their team in Harlow. This role involves providing safety, support, and guidance to families undergoing parenting assessments, ensuring they meet the targets outlined in their placement plans. You will play a key role in observing and recording parental interactions while working closely with a multidisciplinary team to help families reach their full potential.

Key Responsibilities:

• Support parents and children in a residential setting, encouraging positive behaviours and key life skills.
• Collaborate with social workers, healthcare professionals, and legal services to assist families in meeting their goals.
• Monitor and record parental interactions, providing feedback to the Lead Assessment Social Worker.
• Safeguard children at all times within the family centre.
• Facilitate contact between families and their children, as well as assist families with appointments.
• Conduct parenting sessions and promote positive behaviour management strategies.
• Maintain accurate, up-to-date records on family progress.
• Work shifts as part of a 24-hour shift pattern, including weekends and bank holidays.
• Undertake any other duties, including domestic tasks such as cooking and cleaning, to assist in the day-to-day functioning of the centre.

Requirements:

• Resilience and motivation, with a calm and adaptable approach.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• IT literacy and the ability to follow instructions.
• Flexibility to work shifts, including weekends and holidays.
• Level 3 Diploma in Health and Social Care is desirable but not essential (willingness to work towards this qualification is required).
• Experience working with vulnerable children and adults is desirable but not essential (full training provided).
• Must hold business insurance on your car and be willing to transport families as needed.
• A valid DBS (preferred).

Benefits:

• Company pension
• Full training provided
• Opportunity to make a meaningful difference in the lives of families

How to Apply:
If you're passionate about supporting families and making a real difference in their lives, we'd love to hear from you! Please submit your application today to take the next step in your career.
Note: Candidates must be able to reliably commute to Harlow or plan to relocate before starting work.

The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

Please see the attached job description and person specification, available to download at any time.

If you would like to find out more information about this role, please see the attached job specification.

Do you want to make a difference? Are you looking for the next step in your career? Do you want to enhance the quality of life of others and reduce restrictions in a positive and supported environment? Come and be part of our Positive Behaviour Support team. Make a change today and work alongside a pro-active and established management team with a strong values base to provide the right support at the right time that ensures the people that use our services are at the centre of everything we do. We improve the lives of adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour Support.

What does the role involve?

You will work alongside support staff to guide them and teach them the skills to be pro-active in order to enhance the quality of life of everyone that we support. You will work with Aldanat’s Behaviour Advisor to ensure RRN standards are followed and to provide a high-quality care for adults with complex needs with minimal restriction. You will assist to maximise service user outcomes by working closely with the service user, their family and friends, staff and involved professionals.

PBS is about working in partnership with people, treating them with dignity and respect and understanding what behaviours of concern tell us so that the person’s needs can be met in pro-active ways to reduce the need for restrictions and enhance their quality of life with active skills teaching and meaningful activities.

PBS is an evidence-based framework for supporting individuals, the primary goal is to enhance or increase the person’s quality of life; reductions in challenging behaviour are a natural side effect of this – Especially important for people with behaviours of concern. The people we support being involved in the planning of their support, Reducing, or removing the reasons for behaviours of concern. It focusses on being Pro-active rather than Reactive.

The nature of the role requires the postholder to demonstrate active listening and the ability to employ positive, calm, and clear communication. You should be able to support in stressful situations, you will need to remain calm and in control whilst supporting the service user in the least restrictive and most respectful way.

The PBS Support Worker will be responsible for ensuring that current guidance is adhered to, including risk assessments, support plans, PBS plans and other forms of behaviour assessment/observation and intervention management as indicated by the Behaviour Advisor. The post holder will also be required to ensure that all requested/required documentation is completed and returned and to work with the Behaviour Advisor and other professionals to ensure a holistic approach. To coach and support staff to successfully embed the principles of positive behaviour support. To work independently under the supervision of the Behaviour Advisor and within the overall framework of policies and procedures.

What skills do I need?

We are looking for candidates with experience of working with adults with a learning disability and/or autism who are able to manage behaviours of concern. Good communication and interpersonal skills are important for this post; as you will be required to work with a range of professionals as well as families and carers.

Knowledge of positive behaviour support interventions is important as well as an understanding of social care in particular in relation to safeguarding practice.

We are looking for people who are friendly, patient, compassionate and honest. Consistency and trust are very important in the work that we do, so reliability is key. The role is focused on building relationships, creating opportunities, and encouraging people to achieve their goals. We are ideally looking for people with experience of supporting people with complex needs, positive behaviour support and experience of behaviour of concern.

You will need experience of working in a fast-paced environment and be able to manage your time and tasks effectively to meet the needs of the service on that day. You should have good computer skills and be able to support others in written tasks as needed. You will need to be able to use a computer and have experience of an online platform to document daily notes etc. You will need a good telephone manner and be able to effectively converse with outside professionals in an effective way.

Key competencies and skills

· Good interpersonal skills, able to communicate effectively with a wide range of people including difficult situations.

· To be able to work on own as well as part of a team.

· To be able to establish and maintain professional working relationships.

· Able to work under pressure and apply consistent approaches.

· To be able to work flexibly and creatively with people we support and their families.

· To be discreet and able to maintain confidentiality.

· To have good basic levels of reading and writing in English.

· To be able to maintain accurate records.

· To be able to deliver coaching and mentoring to staff.

· Basic IT skills.

Investing in you

All new starters will undergo a comprehensive induction, as well as having access to ongoing training

and development opportunities. A career at Aldanat isn’t just about creating opportunities for

Job Description

Children, Education and Justice Services

Pupil Support Leader - fixed term until 26/06/2025
Queensferry High School

Salary: £62,022
Hours: 35 per week

QHS School Video - https://vimeo.com/759563018

We are seeking a full-time, Pupil Support Leader on a Fixed Term Contract to 26th June 2025 to join our Pupil Support Faculty at Queensferry High School.

This is a six-year comprehensive school in the North West Locality of the City of Edinburgh Council. The catchment area of the school covers Queensferry, Dalmeny, Echline and Kirkliston Primary Schools, as well as St Margaret’s RC Primary School at parent/carer request. A few years ago we moved into our brand new school with excellent new resources and commanding views of the Forth Estuary (including the three bridges). The school roll is over 1,100 and rising.

We have a strong ethos at Queensferry High School and are proud to create an atmosphere and learning environment which prepares young people with the knowledge and skills for a successful adult life. The school is firmly committed to raising attainment, promoting achievement and providing successful outcomes for all our young people. Fuller information on the post is on the attached job remit.

Further information can be obtained at www.queensferryhigh.co.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Please see the attached Job description and person specification. Available to download at anytime. The post is advertised as a band 3 role subject to the following: successfully completing the care certification within the six month probationary period of employment, during which you will be paid Band 2 or providing a copy of your completed care certificate which has been reviewed during the recruitment process and determined as meeting the accepted standard Upon successful completion (or accepted evidence) of the Care Certification and completion of the probationary period of employment, you will be promoted to NHS AFC Band 3. Failure to complete the Care Certification within this timeframe may result in termination of employment.