Total 101 Others level Customer Service job vacancies in Glass - Columbia SC

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

Fire Suppression, Monitoring, and Post-Fire Activities -Leader within a wildland fire module or crew in fuels management, fire suppression, monitoring, and post-fire activities, applies an understanding offirefighter safety, fire behavior, topography of the area, weather, fuels, and training in fire management work to direct suppression operations and to recommend and implement tactical strategy on attacking, controlling, or mopping up fires, building or patrolling firelines, cleaning up burned areas within firelines, suppressing spot fires, felling snags or trees, and cutting brush.

Fire Preparedness - Ensures assigned crew members and equipment for the specific fire assignments or daily work assignments are in a state of readiness for the assignment or initial attack. Participates in or leads physical fitness programs. May serve as an alternate in other fire program areas such as logistical dispatch, cache warehouse, incident business, and administrative support.

Fuels Management and Prevention -Leads less-complex fuels management projects or participates in more complex projects that may include gathering data for monitoring programs and implementing prescribed fire, and mechanical and biological treatments; inventorying fuel beds; and piling vegetation debris.

Leadership -Leads firefighting personnel by directing their activities when suppressing wildland fires or by serving as a situational leader on wildland fires by directing the work of a small crew of firefighters in building firelines, burning out, mopping up, and patrolling firelines.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

The Management Support Assistant performs the following major duties:

• Performs complex and/or sensitive management support functions for the Office of Medical Services, e.g. coordination in case of death of a Volunteer (DOV); coordinating document collection, organization and preparation to respond to IG, Congressional and EEO inquiries; preparing comprehensive data reports including Regional Medical Hub dashboards.
• Serves as a POC for new staff and current OMS staff on administrative functions; assists OMS management with hiring processes including organizing resumes and interview panels. Supports the OMS Director on a daily basis in managing administrative functions as well as coordinating special projects and assignments with other OMS and OHS administrative support staff.
• Prepares materials used in staff meetings, determining the agenda and items to be discussed including capturing key points. Develops materials for the supervisor's use in public speaking engagements.
• Provides a variety of logistical coordination to team activities, facilitates meetings by arranging conference rooms, teleconference, etc. Records minutes of the meeting and shares/follow-up on discussed actions.
• Functions as a technical resource to gather information and conduct analysis for the resolution of an extensive range of management and program support issues and problems. Corresponds with internal and external stakeholders in oral (phone) and written (email) format. Creates technical and promotional material for OMS services.
• Maintains file and records system for OMS. Collects, organizes, stores, and retrieves documents/information containing a broad spectrum of information to support volunteer OMS services.
• Participates closely with the Director of Medical Services in scheduling his/her travel, including itineraries, supporting documents, and reimbursements. Ensures policy guidance is applied to process travel requirements.
• Interprets data to identify problems, and determines the specific nature of problems or issues to resolve them.
• Attends meetings, notes commitments made, informs staff of the commitments, and arranges for staff to implement them. As requested may be asked to attend meetings on behalf of the Director of Medical Services and take summary notes of inter-agency, intraagency, and/or conference meetings.
• Other duties as assigned within this PD.

This position offers the opportunity to work in a maximum telework capacity as authorized by the agency.

This position is located in the Office of Mission Support, Control Center (CC) of the U.S. Environmental Protection Agency, Office of Inspector General. The incumbent functions as an expert advisor to all EPA OIG staff on the development, coordination, and implementation of a very broad range of cross-cutting OIG resources management programs and services, such as (but not limited to) organizational resource management requirements, OIG emergency preparedness (continuity of operations program oversight/administration), and facilities/space.

Major Duties

The ideal candidate will perform the following duties:

• Oversees the execution of organizational policies, procedures, and regulations, and is responsible for staff management, coordination, and execution of mission support programs in relation to facilities, property, COOP, and space utilization. 
• Exercises the full range of supervisory and managerial duties for subordinate personnel. Manages and directs professional staff to accomplish program and facility objectives.
• Oversee facilities management, services, and programs for EPA OIG and provides direction and oversight for the full lifecycle management of property in multiple locations across the EPA OIG.
• Direct the maintenance and repairs of facilities for feasibility, adequacy, and compliance with regulations.
• Exercise technical oversight of all OIG locations and provides subject matter expertise for all aspects of space allocation & utilization.

• Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination.
• Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program.
• Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness.
• Insures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected.
• Prepares Statements of the Case (SOC) on Fiduciary Program appeals.
• Provides training to other members of the Fiduciary Hub, VARO employees, service organization personnel, and other stakeholders, as needed. Serves as a Veterans Service Representative (VSR) and Legal Instruments Examiner (LIE) expert and provides technical guidance in regard to the rating, generation and authorization of Fiduciary Program awards.
• Utilizes various electronic data processing (EDP) systems for processing, monitoring, and correspondence preparation.
• Communicates directly with VA beneficiaries, eligible individuals, representatives, and advocates to explain the full range of VA benefits and all related programs.
• Gives final approval of accounts received from guardians, attorneys, legal custodians, or chief officers of state institutions except those showing a major account deficiency which cannot be remedied by correspondence. Approval is only given if the accounting is proper in every respect including commissions and/or fees within statutory or policy limits.
• Advises fiduciaries of regulations, necessary documentation and other factors which affect computation of income for VA purposes.
• Prepares reports for guardians in those cases in which VA is rendering legal services.
• Refers to the Office of the Inspector General (OIG), accounts in which there is a possible indication of fraud, embezzlement or other criminal offense.
• Performs other related duties as assigned.

Incumbent exercises judgment and reason and relieves Supervisor of as many administrative duties as possible. The HT Program Support Assistant performs a variety of clerical and administrative support duties for the HT Program and performs office data support using multiple automated programs and software such as SharePoint, databases, spreadsheets, word documents and graphics in support of the clerical and administrative work.

Duties include but may not be limited to the following:

• Handle and collate data for patients enrolled in the Home Telehealth(HT )Program.
• Serve as a point of contact for Veterans, medical center staff, community agencies, and various others who contact this office.
• Assist with any future proposals/projects that are implemented, distributes, and balances the workload among Care Coordinators, assures timely accomplishment of the assigned workload, helps with enrollment, disenrollment and troubleshooting non-responding activities on telehealth equipment and documenting these as appropriate.
• Collect, compile and/or track statistical information and patient census report for the support of program operations and to access status or outcomes in relation to established performance measures, goals, and objectives; receive and process documents and reports in accordance with established procedures; use software applications to draw information from a wide variety of sources in order to prepare reports; and assist in the planning, review, and reporting of data/statistical results of program studies.
• Receive and ascertain the nature of the calls or visits and directs telephone calls, messages, and patients/visitors.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The Pathways Internship Program gives Interns the opportunity to gain valuable work experience and the opportunity to foster networking relationships.

As a Student Trainee, your typical work assignments may include the following:

• Communicating with internal and external customers.
• Providing clerical support to assigned office.
• Performing data entry, data queries, manipulating and extrapolating data for reports and presentations.
• Using computer and various software to produce written products.

As a General Attorney (Tax), you will handle all aspects related to professional legal work involving one or more of the following areas:

• Qualified Retirement Plans - 401-436 - rules for qualified retirement plans; 403(b) - certain employee annuity plans; 408 and 408A - individual retirement arrangements (IRAs) and Roth IRAs; 457(b) - certain eligible deferred compensation plans; 414(d) - governmental plans; 414(e) church plans; 501(a) - exemption from tax for qualified retirement plan trusts; 72 - taxation of distributions from qualified retirement plans; 3405 - withholding rules for designated distributions from retirement arrangements; 4971, 4972, 4980, 4980F - penalties and excise taxes related to qualified retirement plan failures.
• Executive Compensation Arrangements - 83 - property transferred in connection with the performance of service; 162(m) - deduction limit on excess compensation; 280G and 4999 - golden parachute payments; 402(b) - nonexempt employees trust/secular trust; 403(c) - non-qualified annuities or annuities purchased by exempt organizations; 404(a)(5) - deduction for nonqualified deferred compensation; 409A - nonqualified deferred compensation; 421 through 424 - statutory stock options; 451 - constructive receipt (as applied to compensation arrangements); 457(f) - tax treatment of participants in ineligible deferred compensation plans of state and local governments and tax-exempt entities; 457A - nonqualified deferred compensation from certain tax indifferent parties, and 4960 - excise tax on tax-exempt organization executive compensation.
• Health and Welfare Benefits - 79 - group term life insurance; 104 - compensation for injuries and sickness (except 104(a)(2)); 105 - accident and health plans; 106 -employer provided coverage under accident or health plans; 125 - cafeteria plans; 129 -dependent care assistance programs; 223 - health savings accounts; 419 and 419A - funded welfare benefit plans; 501(c)(9) - voluntary employees' beneficiary associations (VEBAs); 4980B - continuation coverage requirements of group health plans (COBRA); 4980H - employer shared responsibility provisions; 9801 through 9833 -HIPAA and related health care benefit provisions.
• Employment Tax - 61 - fringe benefit valuation rules; 74(c) - employee achievement awards; 107 - parsonage allowance; 102(c) - employee gifts; 117(c) - scholarship limitation; 119 - meals and lodging; 132 - certain fringe benefits; 1401 through 1403 - self-employment tax; 3101 through 3134 - Federal Insurance Contributions Act (FICA) tax, including worker classification; 3201 through 3241 Railroad Retirement Tax Act (RRTA) tax; 3301 through 3311 - Federal Unemployment Tax Act (FUTA) tax; 3401 through 3404 - federal income tax withholding, including statutory employer rule; 3501 through 3512 - general employment tax provisions, including agents and Certified professional employer organizations; Miscellaneous Subtitle F provisions - employment tax reporting, refund and adjustment procedures; 7436 - Tax Court proceedings for determinations of employment status; Section 530 of the Revenue Act of 1978; employment tax credits provided under the Families First Coronavirus Response Act (FFCRA) and Coronavirus Aid, Relief, and Economic Security (CARES) Act.
• Exempt Organizations - 115 - income of states, municipalities, etc.; 501 through 509 - requirements of tax-exempt status under 501(a) and related provisions and foundation classification, where applicable; 511 through 514 - unrelated business income tax; 527 - political organizations; 529 - qualified tuition programs; 529A qualified ABLE programs; 530 - Coverdell education savings accounts; 4911 and 4912 - excise taxes on public charities; 4940 through 4948 - excise taxes on private foundations; 4958 through 4968 - excise taxes on excess benefit transactions, hospital compliance failures, donor advised funds, excess compensation, and certain investment income; 6033 - exempt organization reporting requirements; 6104 - disclosure of certain exempt organization information; 7428 - declaratory judgments related to section 501(c) organizations; 7611 - restrictions on church tax inquiries and examinations; and application of Federal tax laws to Indian tribal governments and their distributions.

The selectee will serve as a Management and Program Analyst (Human Resources Development) in the Office of Human Resources, Talent Development and Employee Engagement Division. Typical work assignments include:

• Evaluating the effectiveness of existing programs and recommending alternative solutions to various risk models.
• Participating on panels and committees of key management personnel to identify areas requiring management study assistance and identifying highly efficient areas to serve as benchmarks for maximizing resources and reducing inefficiencies.
• Coordinating and responding to internal and external official requests for information, compliance inquiries and inspections.
• Developing and modifying policies and procedures as it pertains to new HR initiatives.
• Providing key advice and assistance to management on special projects and assigned program areas.

• The duties may include, but are not limited to:
• Primary responsibility is serving as frontline USDA manager for addressing phytosanitary concerns affecting agricultural trade.
• As a U.S. negotiator leads, participates in, or supports intensive pre-negotiation preparation and strategy development.
• During trade negotiations plays a major role in establishing and maintaining the tenor of discussions on phytosanitary matters for which APHIS is responsible.
• Point of contact between the Plant Protection and Quarantine (PPQ) staff, International Services, Veterinary Services, Foreign Agricultural Service (FAS), other Federal/State Agencies, and industry on trade issue management matters.
• Provides strategic advice to other trade managers in USDA, ensuring that trade policies conform to the international standards of the IPPC and NAPPO.
• Plans, coordinates, or conducts studies relevant to the analysis of trade issues involved in the management of APHIS programs.
• Serves as a resource person to APHIS in identifying emerging scientific issues and modem technical capabilities to be applied to phytosanitary trade issue management.
• Represents the Assistant Deputy Administrator/Director at meetings and conferences with other U.S. agencies, State governments, industry and producer organizations.
• Drafts, reviews and approves controlled correspondence concerning PPQ trade issue management.

As an IT Specialist (Customer Support) within the Office of the Human Capital, some of your specific duties will include:

• Diagnoses and resolves recurring problems in response to customer reported incidents.
• Installs, configures, and tests software on customer workstations, as well as upgrades and troubleshoots hardware and software components.
• Participates in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services.
• Provides recommendations for improving customer service delivery and assists higher grade specialists.
• Provides routine advice and guidance to customers requesting information on established policy or procedures.

Eligibility Requirements

In order to be eligible for an appointment under the Pathways Recent Graduate Program you must meet the following requirements:

• You must be a recent graduate who has completed, within the previous two years, an associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution such as an accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; or a qualifying career or technical education program (e.g., Registered Apprenticeship Programs, Job Corps, Climate Corps, AmeriCorps, and Peace Corps). Note: Qualifying volunteer service must be from a federally administered program indicating completion of either: at least 52 weeks of volunteer service (through one or multiple periods of service), or at least 1,700 work hours when the volunteer service period is less than one year. Note: Certificate program is defined as post-secondary education in a qualifying educational institution equal to at least one academic year of full-time study that's part of an accredited college-level, technical, trade, vocational, or business school curriculum.
• OR has completed degree or program requirements within the previous two years. Degree requirements include an associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution such as an accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; or qualifying career or technical education program. Note: Certificate program is defined as post-secondary education in a qualifying educational institution equal to at least one academic year of full-time study that's part of an accredited college-level, technical, trade, vocational, or business school curriculum.
• Veterans who were precluded from applying due to their military service obligation begin their 2-year eligibility period upon release or discharge from active duty; however, eligibility for these veterans cannot exceed 6 years from the date on which the degree, certificate or qualifying career or technical education program was obtained. The date of release or discharge from active duty should be later than the date the degree or certificate was obtained.

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Duties include but not limited to:

• Assists with planning and coordination of agency sponsored events including contracting, budget, and operations plans.
• Assists with managing events, coordinating tasks and responsibilities of staff, volunteers, partners, and contractors.
• Employs a high level of customer service while interacting with all agency divisions, agency partners, stakeholders, and other local, state, and federal organizations.
• Assists with special requests, ceremonies, and briefings at the request of the Supervisor.
• Ability to obtain and maintain a Contracting Officers Representative Level I Certification.