Total 672 Others level Customer Service job vacancies in Cardiff, Wales, CF3 2UF

Job description
ASSISTANT FIELD CARE TEAM LEADER

Job Title: Assistant Field Care Team Leader - Domiciliary Care Location: Pembrokeshire: Haverfordwest, Milford Haven and surrounding areas

The Role;

Assistant Field Care Team Leader based in Haverfordwest, Milford Haven and surrounding areas. As an Assistant Field Care Team Leader you will assist overseeing the quality and development of a team of care assistants and be a key point of contact for carers, liaising with carers and organising effective and appropriate service support for supervising a team of Carers out in the community. You will have responsibility for ensuring the quality and continuity of service delivery, including periods when Carer/ Support Workers are on leave or attending training. As an Assistant Field Care Team Leader you will assist with monitoring and reviewing care plans, and ensuring all clients care visits are running to the high standards expected. Carrying out supervision’s and Spot Checking of care staff.

The Candidate:

The Assistant Field Care Team Leader will have a background in health or social care gained within a care setting. You will possess a NVQ/QCF Level 2 in Health and Social Care or equivalent or be willing to work towards QCF level 2 and then progress onto level 3; you will be computer literate and be able to work as part of a team, you will be self-motivated with outstanding communication and organisation skills. As the role is predominately Office/field based a driving licence is essential as is flexible approach to working hours as you will be required to work shifts and participate in formulating Rota’s and the rota monitoring system CM2000 - Call Confirm Live. You will be provided with training to support you in your role and you will be expected to be available to attend that training together with any arranged managerial meetings.

The Company;

Harbour Care Services Ltd is an independent care agency providing non-clinical assistance, support and respite for anyone who might require these services. We believe that wherever possible, people should have the option to live independently in their own home where they feel safe, are empowered, their care and support needs are met and the quality of care being delivered is the number one priority.

Care is provided in people's own homes within their catchment area, which covers a wide section of Pembrokeshire.

All positions are subject to Enhanced DBS, initial clearance cost will be met by the employer. The employer has claimed an exemption under the Equality Act 2010.

If you are an international applicant and require a visa to work please do not apply as we do not have any certificate of sponsors to issue.

Please phone- 01646 663188 for an application form. Alternatively you can visit the office at 94 Charles Street, Milford Haven, Pembrokeshire, SA73 2HL

Job Type: Full-time

Pay: From £14.00 per hour

Expected hours: No less than 37.5 per week

Work Location: Community and in the Office in Milford Haven SA73 2HL

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one. This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months. Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Working Hours: 40 hours per week, may include some evenings and weekends.
Interview date: To be confirmed
We are looking for a kind, creative and motivated individual to lead our new Young Peoples Services in Cardiff.
Within out contract we have…

Northlands – 29 bed young persons Life House
Ty Diogel – 8 bed young persons supported accommodation
Column Road – 6 bed Life House for unaccompanied asylum seekers
Young Peoples Floating Support – Floating Support for 12-18 young people

We work aim to work in a psychologically informed and trauma informed framework, supporting up to 106 young people experiencing homelessness, at any one time. We aim to deliver a ‘zero evictions’ approach offering empathy, compassion and understanding. We help young people to gain confidence, life skills and positively move onto independent living.
Key Responsibilities:

To lead a team supporting young people living across multiple sites in Cardiff
To oversee an engaging programme of meaningful activities to provide structure and purpose for young people
To enhance key local partnerships and deliver quality progress reporting to our Young Peoples Contract Manager and other internal stakeholders.

The successful candidate(s) will be able to:

Provide management, leadership and inspiration to our team, playing a lead role in recruitment and development of staff.
Demonstrate a thorough understanding of compliance and young people’s safeguarding with additional knowledge of homelessness legislation.
Exercise the principles of good financial stewardship
Hold the ability to work in sympathy with the spiritual principles of The Salvation Army

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, satisfactory enhanced with the barred list adult and child workforce DBS Disclosure and proof of right to work in the UK
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Support Worker Wiveliscome - £12.29 ph plus night enhancement

Typical Shifts are: 20:00 - 08:30 working 3 shifts a week including alternate weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support.
As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

This grade two listed building is set in a beautiful rural location in Wiveliscombe. With its own orchard, stable, log cabin and pond and a welcoming and friendly environment, you can be sure that no two days will be the same! As a Night Support Worker you’ll be enhancing the lives of people we support by assisting with bedtime routines, including personal care and completing regular checks throughout the night. You will also be expected to complete light domestic duties in any spare time.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Customer Relations Manager

£40,000 + uncapped commission

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Llys Herbert care home in Cardiff. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Llys Herbert through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.



Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.




What We're Looking For:


Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.




Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.




We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Fulfilling lives is at the heart of everything we do. To be part of this award-winning care provider join Care UK as a Dining Room Assistant.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

The role:


Enhancing the dining experience of our residents
Encouraging social interaction between residents
Providing great customer service
Ensure the dining room is set up prior to all mealtimes
Monitor appropriate checklists in support of dining area cleanliness
Asist in keeping the Bistro area replenished
Assist with special events held within the home


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time.
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About you


Level 2 in Food Hygiene (or willingness to undertake the qualification within 12 weeks)
Experience in catering services (waiting/serving) is beneficial, but not essential.
Excellent organisational skills.
Effective written and verbal communication skills.
Good judgment, problem solving and decision-making skills.
Ability to work flexible hours to meet the business needs.
Effective time keeping and time management.


We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

About The Role

Support Worker – Swansea – Full time – 39 hours a week plus sleep-ins - £11.60 to £12.00 an hour

We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both.
Discover the extraordinary role of making a difference in the lives of children in our care. We would love to see you join our team if you have a nurturing spirit and exceptional patience.
If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.

A day in the life of working at Beech Tree farm includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Welsh Speaking Health and Social Care Assessor

Salary banding: £24,500 - £28,000

Location: (Hybrid, 2-3 days in the office)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

Our Assessors provide end to end structured support to our apprenticeship learners on the programme. They will ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.

Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.

Your impact

Ensure the highest training standards by adapting to learner needs.
Cover a regional area and travel to learners' workplaces for assessments.
Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
Reference and evaluate evidence collected in the workplace to meet key skill requirements.
Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
Contribute to the planning, monitoring, and achievement of set performance targets.
Arrange additional training through day release and provide in-house training support as needed.
Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.
What are we looking for?

Essential

Relevant training experience and teaching qualifications (e.g., A1 Assessor award) – We welcome applications from unqualified candidates seeking to progress into assessing.
Experience in an apprenticeship setting.
Proven occupational experience and technical competence in Health and Social Care delivery.
Full driving license and access to a vehicle.
Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Welsh speaking
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Newport, NP20 1LW (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme