Total 871 Others level Customer Service job vacancies in Bristol, Bristol, BS11 0LP

Main Tasks and Responsibilities: The duties and responsibilities to be undertaken by members of the practice navigation team may include any or all of the items in the following information. Duties may be varied from time to time under the direction of the practice management, dependant on current and evolving practice workload and staffing levels: Book appointments ensuring that enough information is recorded for clinician to follow, using the navigation protocols provided. To act as first point of contact for patients and visitors. Have a thorough knowledge of the practice and all policies and protocols relative to the role. Answering general enquires, explaining surgery procedures. Demonstrating up to date awareness of the various range of services the practice/community provides. Advise patients of relevant charges for private ( non-General Medical Services) services, accept payment and issue receipts for same. Deal with patient request for registration as per the practice protocol, explaining practice arrangements and formal requirements. Process patients E Consult information and action accordingly. To respond effectively to any accessibility needs of patients and visitors. Dealing with all the surgery post Maintaining confidentiality and data security at all times. Be fully conversant with the Practice computer system (currently EMIS) including Microsoft Office and NHS Mail. To follow opening and closing procedures Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter. Support patients to use the self-testing station. Attend training sessions and participate in team meetings.

Customer Services Advisor

Nuffield Health Bristol Hospital | Sales and Business Development | Permanent | Full time |
Up to £23,419.60 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

Join us as a Customer Services Advisor at our Bristol Hospital and play your part in building a healthier nation.

As a Customer Services Advisor, you will:

• Handle enquiries and general queries.

• Assist in financial administration.

• Resolve Data Quality issues.

• Work with the Business Administration Manager to continually improve process.

• Support any other Business Administration requirement.

To succeed as a Customer Service Advisor, you will have:

• Experience of working in a busy customer facing business support function.

• Be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.

• Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.

• Good IT (Excel/Word) and keyboard skills.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Bristol Hospital

Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Placement Officer

Location: Bristol
Contract: Initial 4-month contract, Full-Time (37 hours per week)
Hourly Rate: £16 Umbrella per hour (£13 PAYE)

We are seeking a proactive and highly organised Placement Officer on an initial 4-month contract, based in Bristol. This is a full-time role (37 hours per week) offering a competitive hourly rate of £16 umbrella per hour.

Key Responsibilities:

• Source and negotiate suitable care packages for children that meet their needs while ensuring value for money.
• Manage a busy workload, including handling the duty desk and prioritising new referrals effectively.
• Oversee a caseload of placement searches, ensuring placements are found and confirmed in a timely manner.
• Prepare and present reports and options appraisals to the Head of Service and Service Director for placement approval.
• Maintain accurate case records and ensure administrative tasks comply with departmental policies and procedures.
• Review and evaluate referrals to ensure they meet quality standards, providing feedback and challenges when necessary to secure well-matched placements.

Essential Requirements:

• EITHER: A relevant level 3 qualification (e.g., NVQ Level 3, BTEC, or relevant A-levels)
• OR: Equivalent knowledge gained through relevant experience.
• A good understanding of the types of specialist services available for children and how these services impact placement decisions.

Additional Information:
This role offers an excellent opportunity to make a difference in a dynamic and supportive environment. If you are highly organised, have strong attention to detail, and are committed to delivering quality placements, we want to hear from you!
To apply, please submit your CV outlining your relevant experience.

Required As Soon As Possible
Learning Support Assistant
OCL/NJC Scale Point 04 (Bristol Grade 5) + Local Government Pension Scheme
Salary SCP04-08 £23,114 – 24, 702 FTE, actual salary £17,460 – 18,660
Permanent
32.5 hours per week, Term time only including INSET Days
An exciting opportunity has arisen at Oasis Academy Long Cross for an enthusiastic and caring individual to provide support for learning activities on an individual or small group basis in our Academy, under the direction of the line manager.
We are looking for an enthusiastic, flexible and adaptable Learning Support Assistant to join our highly skilled team, who is committed to providing outstanding provision for children. We need a resilient, positive practitioner who shows a good understanding of child development and a clear knowledge of the curriculum.
Candidates will be expected to have at least an NVQ2 or equivalent qualification or be working towards this and experience of working with children in either a mainstream or special school provision.
The closing date is Friday 22nd November 2024 at 12pm, interview dates will be confirmed.
Oasis Academy Long Cross is committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The appointment will be subject to an enhanced DBS check and fully supportive references.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for this role.

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

JOB TITLE: Customer Consultant - Cavendish Online
SALARY:£28,044 - £32,472
LOCATION: Bristol

HOURS: Full-time - 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues?

Supporting our Cavendish Online business, we're currently looking for enthusiastic and driven Customer Consultants. You'll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for motivated and adaptable people to really make a difference and ensure more customers get the protection they need.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

You'll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression.

You'll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience.

You'll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Identify customer needs

• An easy and confident communicator

• A genuine desire to help our customers

• A desire to help the business meet its objectives by succeeding in your own KPI's.

• Proactive and organised, with an ability to manage your workload

• Positively influence others by demonstrating core values and behaviours.

• Be open and receptive to feedback and improvement suggestions

• Empower others by sharing your skills and knowledge.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

Proud member of the Disability Confident employer scheme

Join Our Team as an experienced planner/coordinator! ⌨️

Contract: Fixed term for up to 6 months

Hours: 40 hours per week

Location(s): Chipping Sodbury

Are you an experienced coordinator with resilience, the ability to work under pressure, and a knack for meeting deadlines with a smile? If so, and if you’re interested in joining a certified Great Place to Work organization, then apply now!

We are looking for an experienced Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury on a 6-month fixed term contract, delivering vital in-house gas services to our customers. This is a full-time, in-office position, requiring you to work Monday through Friday, from 9:00 AM to 6:00 PM with a one-hour lunch break. You will collaborate closely with customers, engineers, and other stakeholders to ensure services are delivered effectively and efficiently. Your responsibilities will include coordinating and managing the booking of gas servicing and repairs with utmost care and empathy, while ensuring all service delivery complies with relevant legislation and regulations.

As a Service Coordinator, you will:

• Plan daily schedules for heating engineers and coordinate the end-to-end delivery of service and repairs.
• Allocate emergency, urgent, and routine work to engineers.
• Monitor service requests, job progress, and productivity using digital platforms.
• Liaise between customers, suppliers, and internal leaders on service issues.
• Ensure operational processes adhere to quality and safety standards.
• Help compile performance reports showcasing KPIs and customer satisfaction.
• The ideal candidate will have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach are essential. You should possess excellent communication and interpersonal skills, a friendly attitude, and good organizational skills with a flair for detail.

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now!

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

️ Retail discount schemes to help you save on spending such as food shops, clothing and technology

⚕️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career!

Swift action required! The closing date for applications is just around the corner on 27th November 2024. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.

Seize this opportunity now! In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

Clinical Tasks may include depending on experience Phlebotomy Blood pressure monitoring Lifestyle monitoring Urinalysis Basic wound care Influenza and pneumococcal Immunisations B12 injections Health education including promoting the health benefits of a healthy diet and exercise Assisting GPs with womens health clinics and minor surgery clinics Chaperoning Check the emergency drugs and equipment ECG Clerical tasks Input of general data and clinical information onto electronic patients records Stock taking and ordering supplies of clinical/medical equipment Restocking of clinical rooms as required Referral of patients to other medical or administrative personnel and voluntary agencies when appropriate Preparation of equipment for testing and servicing Management/Leadership Responsibilities Manage own workload effectively within the practice clinic times Attend and contribute to monthly Practice meetings Take reasonable care of own health and safety and that of others and use equipment correctly in accordance with statutory legislation and practice policies at all times Work within the Primary Care Practice infection control principals and guidelines Conduct risk assessments in situations where personal, colleague or patient safety may be compromised Follow the practice procedures and policies for dealing with complaints, disciplinary and grievance issues Ensure that all those persons met within the course of the job are given equality of treatment and are not discriminated against Research/Education and Training Assist in the evaluation of current practice and service provision by participating in the collection of data, clinical audit and user satisfaction surveys Participate in regular staff appraisals and performance reviews Undertake appropriate training or development courses as identified through the use of a Personal Development Plan Attend mandatory training as required Assist in the induction of new staff members Communication/Key Working Relationships Liaise and work collaboratively with the GPs, nurses, practice staff and outside agencies as deemed appropriate Communicate effectively with patients reporting relevant information or concerns to senior staff promptly Explain clinical procedures to patients clearly in order to obtain informed consent Document written and electronic information accurately and professionally Ensure confidentiality in all matters relating to patients, staff and information obtained in the course of employment in line with statutory legislation Recognise the limitations of own scope of knowledge and practice and be aware of when to refer to senior member of staff Other Duties and Responsibilities In line with practice changes and service demands, Health Care Assistants are expected to demonstrate a flexible approach to working practices and may be asked to assume other responsibilities consistent with their level of competence as required in order to meet service needs.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

**Blossom Fields. An Allegra Care Home.**

In this exciting role, you will work as part of our activities team in our home. This is a hands-on role and you will work closely with the Care Team.

You will work with our residents, relatives/friends, agencies, suppliers and the community to provide best quality activities to help maintain both physical and mental health while providing opportunities to develop new interests and maintain current interests.

We have 40 hours a week available, ideally covered by two, part-time contracts so this could be a perfect job-share, with an agreed schedule over seven days. We would require you to be flexible, possibly when a special event is planned you might work less hours through the week and make up the hours on a weekend, this would be more occasional than the norm, but as the coordinator, you'll take ownership of a busy and fun programme of activities in the home.

**About you.**

Are you a people person who is (very) good at organising?

You'll be a great communicator, and a great planner with an eye for detail. You'll design our annual activities plans, manage them to a budget, enthuse the home and community to be involved and share stories about life in the home.

You'll need to have. at least the initial two doses of the Covid-19 vaccination to work in our home.



**Pay Rate: £12:90 per hour.**

INDBRI

North Star 82° is a primary provision within the North Star Academy Trust based in North Bristol specialising in supporting pupils experiencing social, emotional and mental health difficulties. We aim to be part of a joined-up provision offering our pupils the outstanding education they deserve.
We have permanent and fixed term positions available for committed and high-quality Learning Support Assistants to provide support to the class teacher in groups or to individual children.
You will be required to work 35 hours per week, 39 weeks per annum. Actual salary £22,231 - £23,800 p.a.
The successful candidate will be joining a positive, solution-focused team of staff who are dedicated to help improve outcomes for vulnerable pupils.
The successful applicants will have:
A good understanding of the KS3 curriculum.
At least one years’ experience of working in a learning/childcare setting.
The ability to support reading and phonics for those students at the early stages of reading.
The ability to support our programme of extra-curricular activities.
A flexible, adaptable and positive attitude to working in a structured environment.
The ability to effectively communicate with a range of stakeholders.
The skills of empathy, listening, communication and the ability to respond to unexpressed need.
A willingness to undertake the further training that will be offered.
You will be part of:
An exciting and innovative development of an All-through learning community
A dedicated team of staff who strive for excellence
A caring and inclusive ethos
A school which has supportive Trustees and Parents with high expectations of the school
In return, we offer a competitive salary, pension, a supportive team, training and development and the potential for career progression to the right person.

**The Grove. An Allegra Care Home.**

We are looking to welcome a small number of experienced carers to our night shift team.

You'll have experience in residential care, and be committed to delivering outstanding, person-centred care.

We normally work alternate weekends, so your work-life balance is important to us and we have vacancies for night shifts on either a 24-hour, or 36-hourshift pattern.

Pay is £11.90, and career opportunities are excellent.

As a tight family we care passionately about our residents and pride ourselves in providing the highest standards of care.

Please get in touch today and join our growing team of outstanding people.



**INDBRI**

URGENT CARE ASSISTANT - KEYNSHAM (PART TIME, WEEKEND OVERNIGHT WORKING PATTERN) As a result of continued growth,Medvivoare seeking to recruit an Urgent Care Assistant to undertake driving and receptionist duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. Medvivo operates a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Medvivo currently has bases in Chippenham, Keynsham, Salisbury and Swindon and depending on location the Out of Hours bases operate the following hours if successful your rota may include a variety of the below hours: Monday Friday 18:15/18:30 23:00 (Evenings) Monday Friday 23:00 08:00 (Overnights) Saturday - Monday 0800 - 08:00 - (Encompassing Days/Evenings and Overnight Shifts) The Role: As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. Your key duties will include: Driving Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift. Base To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy. Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables *Full Training will be provided* About You As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service. You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations. Please note a full UK Driving License is essential for this role and you should possess a good level of driving experience. What we offer: A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times) Discretionary staff bonus scheme. Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays. Company Pension Scheme. Simply Health cash plan membership. Life Assurance. Free staff parking. About us Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and Out of Hours care, in Bath and North East Somerset, Swindon and Wiltshire. Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission. Apply: If you would like to make a difference and think this is the role for you, we would love to hear from you. Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at recruitment@medvivo.com *Please note* that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Additional information Please note that the successful applicant will need an Enhanced DBS which will provide be provided by Medvivo upon confirmation of appointment. Medvivo reserves the right to close this job in the event we receive a sufficient number of applications. Equality, Inclusivity and Diversity In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on recruitment@medvivo.com.

Salary: £25,000 per annum
Holiday: 25 days annual leave + 8 bank holidays

Are you an experienced Administrator or Scheduler looking for your next career move? My client is offering an exciting opportunity to join their Administration team on a full-time, permanent basis.

Responsibilities:

• Provide essential administrative support to the Facilities Teams.
• Collaborate with procurement teams to manage high-volume material orders.
• Schedule work efficiently for teams operating under high demand.
• Perform general administrative duties to ensure smooth operations.

Requirements:

• Immediate availability with proven experience in a fast-paced, high-volume environment.
• Strong administrative skills with proficiency in Microsoft Office and Google Workspace.
• Excellent verbal and written communication skills, particularly via email.
• Ability to commute to the office location as needed.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Salary: Basic £45,000 plus overtime, travel expenses, car

Excellent Earning potential, possible OTE to £65k region

HRGO is looking to recruit a UK based International Field Service Engineer. The role will be UK based and involves visiting customers across the UK and extensive worldwide travel. When working overseas these assignments can be for up to a month at a time.

Permanent - Fully remote position

The International Field Service Engineer will be responsible for troubleshooting and providing field service for industrial automation equipment. This includes technical support, maintenance and repair of insulating glass units and flat glass processing machinery. The duties include frequent communication with clients to ensure smooth operations and customer satisfaction.

Duties:

• Install, conduct maintenance, troubleshoot and repair equipment at customer sites throughout the UK, Europe and worldwide.
• Provide high-quality technical assistance to customers to ensure optimal equipment performance.
• Document customer machine information and technical conditions and make improvement suggestions.
• Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service.
• Train customers to operate and/or repair machines to ensure maximum productivity.
• Act as an ambassador and work directly with customers during installations and repairs to enable their business success.

Experience / Qualifications:

• Troubleshooting and Technical Support skills
• Excellent working knowledge of electro- mechanical, pneumatic, hydraulic control systems
• Computer literate with knowledge and experience interrogating maintenance and PLC software
• Field Service and Maintenance & Repair experience
• Excellent communication skills for effective client interaction
• Proficiency in relevant software and tools
• Knowledge of industrial automation and glass processing machinery is beneficial
• Strong problem-solving and analytical skills
• Ability to work independently and remotely
• Previous experience in a similar role is a plus
• Qualification in an Electro-Mechanical Engineering discipline or related field

Required:

• Worked on Industrial Machinery
• Full UK Diving Licence
• Willingness to travel throughout the UK and Overseas
• Valid Passport