Total 75 Others level Customer Service job vacancies in Bangor, LL57 2PW

Please refer to the attached job description, person specification and the details contained within the advert for to ensure that you meet the role criteria before applying. Candidates must have 18 months post qualifying experience including sign off of appropriate preceptorship or competency framework. The attached example job plan (this will be subject to change as this is a new role that successful applicants can help to develop) Additional contact details :-Lena Knowles: Modern Matron Tel: 07950402275 Lee Bradley: Harrogate Hambleton & Richmondshire Service Manager email: leebradley@nhs.net Tel: 01423 852000 Andrew Knox: Operational Transformation Service Manager NYYS andrew.knox1@nhs.net 07795801531

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Communication and Team Working 1. To undertake allocated tasks within the plan of care as identified by the nurse in charge and in accordance with Betsi Cadwalder Policy and Procedures. 2. Exchanges factual information with patients using reassurance, tact, empathy and to overcome communication barriers. 3. To ensure the comfort and consideration of the patient and his/her family or friends and to relate with kindness and empathy. 4. To participate and co-operate with the nursing team and other disciplines to contribute to the effectiveness of the multidisciplinary t team as a whole. 5. Improve quality of service by generating and sharing good practices and discuss possible ways of improvement with the team. 6. Assist theatre receptionist with the control of visitors to the theatre and to provide cover for theatre receptionist when absent including general clerical duties. Patient Care 7. Receive patients from the ward nurse/pilot nurse into reception and demonstrate a clear understanding of the information received. 8. Ensure patients documentation supports safeguards and immediately bringing any discrepancies or concerns to the attention of the practitioner in charge of the relevant theatre. 9. Ensure patients safety at all times during their stay in reception. Ensure that all information is passed over to and understood by the receiving practitioner. 10. To accurately input information onto the computerised Theatre Information Systems. 11. Communicate basic information to patients and carers with reassurance, tact and sensitivity. 12. Undertake general observation of patients when required e.g. blood pressure and blood glucose measurements. 13. To report to the Registered Practitioner and/or Clinical Team any changes in condition or behaviour of the patients. 14. To display sensitivity to the individual needs of the patient whilst preserving dignity and respecting confidentiality. 15. To work closely with the Nursing Team and other disciplines to ensure that optimum patient care is provided, referring as appropriate to other team members. 16. Control the reception environment, ensuring that it is suitable for receiving and holding patients e.g. keeping noise level to a minimum. 17. Manage the operating list file with the theatre receptionist so that all lists are current and accurate and all relevant areas have received copies. 18. To undertake tasks assigned by the Registered Practitioner, informing him/her if delegated tasks are beyond the post holders level of competence. Resource and Change Management 19. Ensure adequate supply of stationary by ordering supplies on a weekly basis and linen on a daily basis. 20. General observation within the reception area regarding stock control, general tidiness and cleanliness. 21. To improve quality by generating and sharing good practises, and to discuss possible improvements with the team. 22. Report all incidents/accidents promptly and adhere to Health Board Policy. Education and Development 23. To undertake the mandatory training schedule within designated time scale and have an understanding of Heath & Safety issues. To participate in departmental meetings and study days. To have achieved NVQ level 3 in Health Care or relevant equivalent experience or willing to work towards NVQ Level 3 within 12 months in post. Be willing to support their own professional development and assist those less experienced. Participate in annual PDR in order to promote professional development. Clinical Governance 27 Take a proactive role in the management of risk i.e. risk assessments, reporting incidents , near misses and hazards 28 Assuming all reasonable precautions for a safe and secure environment for self and others in accordance with Health and Safety legislation reporting any areas of concerns to the line manager 29 Ensure compliance with policies, procedures and clinical guidelines for self and others 30 Assist in the monitoring of standards and quality of nursing care 31 Promote peoples equality, diversity and rights. Professional accountability 32 Limiting ones actions to those which you feel competent to undertake 33 Be a patient advocate at all times 34 Act in accordance with the agreed duty of care expected from HCSW 35 Adhere to Trust policies and Procedures 36 Involve self with clinical audits. This job description is not inflexible. The duties of the post holder may be reviewed from time to time, and the employee may be called upon to work in other locations within the Health Board.

Company: Service Care Solutions
Trust: Tees, Esk & Wear NHS Foundation Trust
Location: Valley Gardens Resource Centre, Harrogate, HG1

Position: Community Psychiatric Nurse
Specialisation: Rippon CMHT

Shift Pattern: Monday - Friday | 9am - 5pm
Pay Rate: £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Conduct thorough assessments of patients' mental health, including evaluating symptoms, risk factors, and personal history.
• Create and manage personalized treatment plans that outline specific goals, interventions, and progress-tracking for each patient.
• Teach coping strategies and life skills to improve emotional resilience and overall mental well-being.
• Coordinate care with other healthcare professionals, such as psychiatrists, social workers, occupational therapists, and support staff.

Qualifications and Requirements:

• Fully enhanced, valid DBS
• Community experience
• Mental Health Nursing degree

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Assistant Service ManagerConwy37 hours per weekWhat you will be doingWorking alongside the Service manager to ensure a safe service for the people we support and our colleaguesTo support the Service manager to ensure the service is compliant in line with legislation, Cartrefi’s policies and procedures and to ensure quality standards.To provide leadership and management to the team, monitoring performance and engage with supervisions, appraisals and team meetings.To develop, promote and ensure the effective delivery of person centred, outcomes-focussed support to service users.To Respect, Safeguard and Enable each person as an individual with the right to expect autonomy, choice and privacy.To manage the service in the absence of the Service Manager and report to the Area manager/on call manager where appropriate.Undertake support duties in line with the needs of the people we support. Working shifts as directed by the rota including sleep ins and waking nights as required.Commit to own personal development, attending training when required and seeking development opportunities What you will needGreat communicationExperience supporting adults with learning disabilities in a social care settingQCF Level 3 in Health and Social CareTo be passionate about supporting people to live an enriched life and fulfil their potentialKnowledge and understanding of the principles of confidentiality and privacyA good understanding of health and safety legislation and management in a social care settingA working knowledge and understanding of the Care Council for Wales Code of PracticeExcellent IT skillsFlexibility to work shifts and provide cover as requiredA full clean driving license and willingness to travel for meetings and training. Our MissionTo build a better future by focussing on people with learning disabilities and their families in Wales. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work.Our ValuesWe have made a promise to the people we support, setting out our commitments to them and how they can expect to be supported.HonestyTrustKindnessRespectWellbeing

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About the role

Availability Window Days From time To time Sun 08:00:00 18:00:00 Mon 08:00:00 18:00:00 Tue 08:00:00 18:00:00 Wed 18:00:00 22:00:00 Thu 18:00:00 22:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it\'s about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Do you want to work for a company that provides personalised support and excellent training? The role - Providing personalised support to adults with learning disabilities to achieve daily tasks and enjoy activities. We are a group of adults who need support to maintain our independence and to manage our health and wellbeing. You will be working as part of a team and covering day shifts and sleep ins. Drivers preferable The Package - up to £12.37 per hour, full training and support, flexible hours. Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Ysgol Friars seeks to appoint a highly committed and flexible Learning Support Assistant.We are seeking to appoint a hardworking and committed individual to join our dedicated LSA team and provide effective support to a students learning across the school. Applicants must be able be self-motivated, possess excellent interpersonal/communication skills and have the ability to work flexibly within a team and motivate students. Previous relevant experience in a school support role desirable.Please refer to the candidate specification for further guidance. Further information about the school can be found on the school website.
Closing Date: 12pm on Thursday 17th October 2024. The successful applicants will be required to undertake an enhanced level disclosure check by the Disclosure and Barring Service for this post as well as be in receipt of two satisfactory references.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

For further information about the post, please refer to the detailed Job Description and Person Specification which can be found in the Supporting Documents section.

For further information about the post, please refer to the detailed Job Description and Person Specification which can be found in the Supporting Documents section.

Ysgol Friars seeks to appoint an experienced and organised Finance Support Officer to provide finance and accounting support to the School Business Manager; 32.5 hours per week, term time only plus five days. The successful candidate will be expected to maintain the highest standards of professional expertise and confidentiality. They will work closely with colleagues in the Finance Team, managed daily by the Business Manager.The salary for this post is at GS4 pts 7-11 (pro rata). For further information about the role, please see the candidate pack.
Applications are invited by Wednesday 9th October 2024 at 12:00pm. Interviews will take place as soon as possible thereafter.