Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for an experienced Property Maintenance Service Manager to join our talented team based in Louth, Lincolnshire.
This is a unique opportunity that has arisen due to our continued expansion. This is an exciting time to join us as Platform Property Care take in-house a brand-new contract of delivering 60 kitchens and 60 bathrooms in the area over the next 12 months. Once you have joined you be involved in recruiting a whole brand-new team of Multi Trades so this will be a real opportunity to create and lead a highly customer focused and skilled team to deliver and make a real difference to our customers. But it won’t stop there as we visualise this team to continue to grow – so if this really excites you then this could be the ideal role for you!
As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of property maintenance to Platform Housing Group and partners housing stock. You will play a key role influencing and supporting the strategic growth of Platform Property Care.
Leading a multi-trade team you will be results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.
Some things we need from you:
You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.
No day will be the same! You will be surveying one day, planning another, conducting pre and post inspections the next, and then operational with the team too! You won’t be afraid to be hands on when needed.
Some of the things we are looking for:
• Experience of people management, both colleague and contractor, within a maintenance services environment
• Excellent interpersonal skills
• The ability to inspire, motivate and engage your team to deliver results – to be their best
• Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service
• Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required
• Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach
This role also requires covering the out of hours duty manager rota, which is currently one day in thirteen and includes weekends.
The role is mobile, and therefore requires a full UK Driving Licence, and covers Louth mainly and surrounding area. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Lee Duty, Head of Programme, at lee.duty@platformhg.com
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
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