Total 277 information technology job vacancies in Customer Service category in Singapore

Brand Ambassador x2pax - Salary up to $4,000 (1-2yrs contract)

Location: Redhill (Brand Car Showroom)

Working hours: 10am-6pm (5 days week including weekends) [Rotating shift]

Responsibilities:

• Greeting customers upon arrival and offering refreshments or assistance.
• Station at the reception desk, point where sales journey start.
• Leading customers to meet with sales representatives.
• Maintaining a presentable showroom, ensuring that customer areas are clean and welcoming.
• Assisting in promotional events or activities related to customer experience.
• Problem Solving

Additional information:

• OT will be notified beforehand
• Uniform will be supplied
• Fluent English & Mandarin
• Looks professional/presentable
• Min. Diploma

Contact Sherry @ 9678 1476 or email your resume to sherry.tan@achievegroup.asia

Position: Desktop Support Engineer
Working Location: Tuas / Jurong / Changi
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘LIM JUN SHENG Reg No: R22104301

1 Mainly in charge Purchase and Sales in Singapore and Operation in Overseas subsidies

2 To prepare documents for new subsidy set up

Sales forecasting locally and overseas

3 To Liase with suppliers and co-ordinate with other customer service in relations to sales matter, deliveries and operation

4 To Classify and create Inventory items, Non Inventory items and Service Parts Number for our Internal system.

5 Translate Englist to Mandarin documents

6 Review all documents, special the Mandrin Agreement and report to the Managing Director.

7 Handle the processing of order with accuracy and timelines

8 To prepare shipping documents and arrange for shipment overseas and local delivery.

9 Support Sales activities, part exchange and warranty issue of the

company through by telephone and emails

10 Co-ordinate customers returm or complaints and complete proper documents.

11 Arrange safety trainning course for Engineer to be on local and oversea sites.

12 To source Logistic for export and import matter

13 To prepare shipping documents and arrange shipments locall and oversea

14 To prepare and liaise company for events and tradeshow locally and oversea.

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 42 to 48k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in Workday to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in Workday.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Responsibilities

1) Handling calls from customers on the fault reported on system

2) Liaise with the respective maintenance team to resolve the fault reported

3) Ensure fault reported are recorded, followed up and resolved within service benchmark

4) Maintain the Call centre equipment and inventory

Job Requirement

1) NITEC or Diploma in IT or Engineering Field

2) ‘N’ or ‘O’ level with IT knowledge or customer service experience

3) Good communication skills

4) Self-motivated, positive attitude, able to work independently and take initiative

5) Able to work overtime, weekend & public holiday

Other Information

1) Training will be provided

Interested applicants, please email your updated resume (in MS Word or PDF) to elecpro@singnet.com.sg indicating availability date, current and expected salary. Only short-listed candidates will be notified.

*Roaming or Onsite positions

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm role

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Key Responsibilities:

• Provide hardware and software support for end-users, including basic server and network troubleshooting.
• Assist with remote access, Wi-Fi connectivity, and video conferencing issues.
• Perform antivirus updates, remote computing support, and network printer configuration.
• Ensure smooth operation of end-user systems, both remotely and on-site.

Qualifications & Skills:

• 2-4 years of hands-on experience in IT support (L1/L2).
• Strong communication skills in English and a customer-facing demeanor.
• Basic understanding of server and network support.
• Ability to troubleshoot issues related to video conferencing, remote access, and network printers.

Additional Requirements:

• Must be customer centrics and able to communicate effectively with clients.
• Location: Marina Bay Financial Center, with the flexibility to support users off-site.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 2-4 years of relevant experience in IT Support / Helpdesk
• Good communication skills in English and presentable to customer
• Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983

Must Have Skills

1. Expert-level knowledge of Tibco product suite, including BusinessWorks, EMS, and BusinessEvents

2. Strong understanding of enterprise application integration (EAI) concepts and SOA principles

3. Proficiency in Tibco development tools like Designer, Administrator, and Hawk

4. Advanced experience with web services, REST APIs, and SOAP

5. Expertise in Tibco's Business Process Management (BPM) tools

6. Solid understanding of messaging systems and protocols (JMS, MQTT)

7. Proficiency in scripting languages (e.g., Java, Python) for custom development

8. Experience with CI/CD pipelines for Tibco deployments

9. Strong knowledge of Tibco performance tuning and optimization techniques

10. Familiarity with cloud platforms, preferably AWS or Azure

Good to Have Skills

1. Experience with other integration platforms (e.g., MuleSoft, IBM Integration Bus)

2. Knowledge of containerization and orchestration tools (Docker, Kubernetes)

3. Understanding of API management concepts

Key Responsibilities

1. Lead the design, implementation, and management of integration solutions using Tibco products

2. Oversee the development and maintenance of Tibco-based applications and services

3. Collaborate with business stakeholders to understand integration requirements and translate them into technical solutions

4. Manage and prioritize integration-related backlog items, coordinating with both onsite and offshore team members

5. Conduct and lead technical discussions focusing on integration architecture, design, and development strategies

6. Mentor and lead a team of Tibco developers, fostering their growth and ensuring high-quality deliverables

7. Implement and maintain best practices for Tibco development and deployment

8. Oversee performance monitoring, optimization, and troubleshooting of Tibco applications

9. Ensure security and compliance with industry standards and regulations in Tibco implementations

10. Stay updated with the latest trends in Tibco products and integration technologies

11. Provide technical guidance and support for Tibco-related production issues, including 24/7 support when required

Responsibility:

• Performed on site Wafer Fab Cleanroom machine installation, repairing, servicing and maintenance.
• Ensure all jobs are properly coordinated and completed within allocated time frame.
• To perform all works in accordance with the specified standards and qualities.
• Responsible for providing timely, professional and accurate information to customer’s technical service enquires at all times.
• To liaise with principal on unresolved technical problems, and ensure proper record are maintained.
• Data collection and compilation on site.
• Perform stand-by duty, able to work OT and shift.

Requirements:

• ITE / Diploma in Electrical/Mechanical/Mechatronic Engineering.
• Possess good interpersonal skills and great communication skills
• Good and positive working behaviour
• The prospective applicant will be required to work in North side.

• Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
• Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
• Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
• Attend daily support meeting to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

Responsibility:

• Performed on site Wafer Fab Cleanroom machine installation, repairing, servicing and maintenance.
• Ensure all jobs are properly coordinated and completed within allocated time frame.
• To perform all works in accordance with the specified standards and qualities.
• Responsible for providing timely, professional and accurate information to customer’s technical service enquires at all times.
• To liaise with principal on unresolved technical problems, and ensure proper record are maintained.
• Data collection and compilation on site.
• Perform stand-by duty, able to work OT and shift.

Requirements:

• Degree/Diploma in lectrical/Mechanical/Mechatronic Engineering
• Relevant 3-5 years Wafer Fab Machine Installation experience
• Possess good interpersonal skills and great communication skills
• Good and positive working behaviour
• The prospective applicant will be required to work in North side.