Total 9 information technology job vacancies in Customer Service category in VIC - Melbourne - South East

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Melbourne.

   ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where:  Melbourne VIC 3000, Australia
When; Friday, 8th November 2024 - 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: awarecruiters@atworkaustralia.com.au

Introduction
We are currently recruiting for a Customer Information Controller to join our National Rail Communications Centre (NRCC) based at our Headquarters in Doncaster.



The National Rail Communication Centre (NRCC) supports UK Train Operating Companies by communicating the latest travel information via National Rail Enquiries, empowering passengers to make an informed decision about their journey.



National Rail Enquiries is the main source of customer information for all passenger rail services in England, Wales and Scotland. National Rail Enquiries is part of the Rail Delivery Group (RDG), which provides business services to the Train Operating Companies.



We offer journey planning, real time information, fares information and a range of rail-related information to rail customers.

The NRCC operates 24 hours a day, 7 days a week from DB Cargo UK in Doncaster.



The starting salary for this position is £24,891.00 per annum and increases to £26,422.00 per annum once competency has been reached. You will also receive a shift allowance in addition to the salary of £4,302.00.

Responsibilities
What will you be doing?



Providing concise, consistent and accurate information to customers during times of disruption on the railway network using amongst other sources, the National Rail Enquiries website.



Interpreting railway jargon into customer friendly information and advice.



Distributing information across multiple platforms including the National Rail Enquiries website, social media, live departure boards and real-time journey planners.



Providing support to Train Operating Companies.



Working behind the scenes on long term projects such as communication of engineering work, new timetables and new stations.

Working to high standard in order to achieve quality and timing targets.



Answering customer questions, primarily on National Rail Enquiries twitter account, as well as covering some other Train Operating Companies accounts at various parts of the day.



Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers.



You are required to work on a 12 week rolling roster, which includes working nights and weekends.

Qualifications
What are we looking for?



You will be able to demonstrate excellent written communication skills.



You will work cooperatively within a team structure in ensuring all messages are delivered to the public in a timely manner.



Remain customer focused at all times, ensuring the information provided is informative, easy to understand and up to date.



Able to adapt well to changes in process



Comfortable and confident to deal with live information and translating this in an appropriate way to ensure the best quality information is delivered to the public.



You will be able to show excellent attention to detail, ensuring quality is consistent.



What matters to you?



35 hours per week.



25 days annual leave plus bank holidays.



Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution.



Free on-site parking.



EV charging at selected sites.



Health Cash Plan Available.



Cycle to work Scheme.



Manager led recognition programme for employees who live our values.



Access to DB Learning world.



Annual pay reviews.



We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, course and qualifications we can support you through.



Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.



We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.

About the Role

This role is for a suitably qualified and enthusiastic electrical technician to work in our service team. The successful applicant must hold a recognized Australian trade certificate.

The department is a small team environment based on site at Dulacca Wind Farm. The technicians report to the site supervisor and are responsible for the upkeep and maintenance of the wind turbines in accordance with the contract. Support is provided by an administrator and a planner with KPIs given by the Area Service Manager.



Responsibilities:

Undertake scheduled service and reactive maintenance on as required basis
Respond and attend site outside normal working hours to undertake reactive maintenance on a rostered basis
Maintain all company vehicles and plant and equipment in good clean condition
Undertake operations and maintenance within the limits of training and authorisation including operation of HV and LV
Ensuring that each task is undertaken in a manner that ensure the safety of personnel, protects the environment and work methods are followed at all times
Undertake the site induction
Undertake the requirements of the SMA (Service Maintenance Agreement)
Complying with the duty of care assigned under OH&S legislation and demonstrate commitment to accident prevention
Observing all work instructions, procedures, safety codes of practice, employer OH&S and Environmental requirements and statutory rules and regulations
Wear the appropriate Personal Protective Equipment as required
Participate in safety, toolbox or other meetings where required
All other duties within competence, skill, qualifications and experience as directed


Qualifications:

A-Grade Electrical license
Full clean driving license


Competencies:

Literate with PC & modern technologies to support your day-to-day work
Ability to read/interpret technical drawings to support fault-finding and/or maintenance activities
Any knowledge of PLC and/or SCADA systems
Motivation to learn new skills and thrive in a growing industry
Understanding of safety principles, willing to adhere to and drive safety compliance company-wide
Experience with HV/LV, hydraulics, and mechanical systems in a residential, commercial, and/or industrial environment
Proficient in the use of various hand tools
Strong communicational skills, ability to work in a small team
Ability to work at heights in confined environments

What We Offer:

A professional safety culture

A consultative environment

The opportunity to further develop your skills and professional development

Global career progression prospects

All tools and training for the job

PPE, PC and Laptop

Site vehicles for shared use

Site specific allowances and overtime pay

Employee Assistance Program

Options for travel to explore other sites



Additional information

You must have the right to live and work in this location to apply for this job
We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Vestas are looking for an enthusiastic and experienced Senior Service Sales Manager to join our collaborative team in Melbourne.

This role is a fantastic opportunity to showcase your skills in Service Sales and utilise your excellent stakeholder relationship knowledge.



Service Commercial APAC > Service Sales & Account Management - Asia Onshore > Service Sales & Account Management ANZ



Service Sales grow the Vestas Service business across Australia and New Zealand by providing solutions to meet the operations and maintenance needs that owners and operators of renewable energy assets express in dialogue and negotiation with us.

You will work closely with a portfolio of clients to achieve greater power generation on their existing wind farms. To achieve this goal, you will be able to identify opportunities for their platform upgrades and have the skills and experience to deliver these opportunites to the client. All the while being able to comfortably negotiate the costs of install leaning to a profitable outcome for Vestas.



Responsibilities

The objectives are to create financially sound, long-term sustainable contracted business with existing & new accounts through offers that deliver products and services that maximise customer satisfaction and meet or exceed financial targets.

Manage service contract price & terms that will meet corporate guidelines
Develop and manage account plans for key customers
Develop and maintain customer relationships
Provide internal advice on customer requirements
Perform regular internal reporting on customers and projects
Secure internal approvals as required through the sales project process
Leadership in commercial negotiations.
Business development activities
Transactional sales


Qualifications

Bachelor of Economics, Law, Business, Engineering or Science.
Postgraduate degree preferred but not essential


Competencies

Commercial pricing calculation of long-term service and availability agreements in conjunction with Power Plant Sales specialists.
Calculation of cost and price of complex offers for time and materials work to existing customers.
Ability to perform high-level business analysis to identify key value levers.
Ability to discuss technical issues and concepts.
Ability to operationalize KPI.
Prior experience in working with SAP-ERP and Salesforce a strong advantage


What We Offer

A professional safety culture
An opportunity to work with the world leader in wind energy
The opportunity to further develop your skills and professional development
Global career progression prospects

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies

• Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.

• Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)

Proud member of the Disability Confident employer scheme

About Maranoa Regional Council: Maranoa Regional Council is a local government authority committed to serving and enhancing the communities within its jurisdiction. With a focus on community safety, environmental stewardship, and regulatory compliance, Maranoa Regional Council plays a vital role in ensuring the well-being and prosperity of the region.
About the Region: The Maranoa region, located approximately 500km west of Brisbane, covers 58,830km and is home to around 13,000 people. With a proud agricultural history, the region has experienced industrial expansion in the energy and tourism sectors.
Position Overview:
To provide a positiveengagement experience to all visitors at Roma?s Visitor Information Centre andThe Big Rig.

Assist with daily operations,including, customer service, information distribution, administration, andguided tours.

Key Responsibilities:
Big Rig and Night Show

Provide a high level ofcustomer service to all visitors, in accordance with Council?s Customer ServiceCharter.
Provide accurateinformation to a wide and varying audience, while maintaining engagement.

... Click here to view more detail / apply for Visitor Information Centre Officer

About the Scholarship

If you are looking for a rigorous graduate training, and want to make a substantial research contribution to the economics of innovation, and innovation studies, the Centre for Transformative Innovation (CTI) at Swinburne University of Technology is offering a PhD in Innovation Economics.

We are seeking candidates who will take on priority projects detailed below. Candidates are also welcomed to submit a project proposal for consideration in the Centre for Transformative Innovation’s key research areas.

The PhD candidates are expected to develop their own independent research agenda focused on issues related to in all areas of innovation studies and innovation economics under the supervision of Professors Elizabeth Webster and Dean Lusher, Associate Professors Alfons Palangkaraya, Peng Wang, Russell Thomson and Amir Aryani, and/or Dr Trevor Kollmann. 

The position is available for PhD research in all areas of innovation studies and innovation economics, but preference will be given for outstanding PhD research proposals which are aligned with Swinburne’s Research Strategy and ecosystem, which focuses on the following key areas:

- Space and Aerospace
- Innovative Planet
- Med Tech and Health Innovation
- Innovative Society
- Manufacturing Futures
- Digital Capability
Therefore, preference will be given for outstanding PhD proposals which:

- Apply advanced econometrics and data science and analytics techniques such as machine learning and natural language processing. 
- Use large scale microdata.
- Focus on any of the following areas:
- The link between science, innovation, and economic performance.
- Intellectual property rights protection and innovation.
- Mobility of scientists, researchers, and inventors.
- The role of public policy and research institutions.
- International trade and investment and global value chains 

About Swinburne and the Centre for Transformative Innovation:
The position is with the Centre of Transformative Innovation (CTI) in the School of Business, Law and Entrepreneurship at Swinburne University of Technology. Swinburne is fast becoming a world leading research university. In fewer than 25 years Swinburne University of Technology has achieved a place in the top 300 universities in the world (and one of the top 75 in the world in physics).

As a student at the Centre you will be part of a team of academics and researchers at the cutting edge of research on innovation economics using large datasets and advanced data science methods. Our Centre is the largest interdisciplinary academic research body on innovation in Australia which studies knowledge; how it accumulates and how it can be used to benefit all. 

Current research programs at the Centre for Transformative Innovation include:

- Global value chains and innovation and intellectual property rights protection.
- Translation of science into economic value.
- Innovation and the dynamics of networking.
- Global mobility of scientists and researchers.

The hallmark of our Centre is the dedication to using data to explore what works; what is important and what is not. PhD candidates will be provided with excellent research support from Centre’s data scientists and collection of databases including:

Web of Science (WoS) database of 90 million records and 800 million citations. Swinburne is the only University with access to this data and one of fewer than a dozen worldwide.
Global intellectual protection application database including patent and trademark. 
Access to unpublished population data of Australian businesses. 
Australian government program recipient database.

Potential Scholarship Options
If successful in applying for a PhD place at Swinburne and receiving an offer, students may be eligible to apply for a scholarship when a scholarship round is open. The next round is open until the 17th May.

Who Can Apply?
The scholarships are open to local and international students who fall into one of the following categories:

- new PhD or Professional Doctorate candidates;
- students currently enrolled in a Swinburne PhD program, who have been enrolled for less than two years as at the closing date of the round;  and
students who have received an offer for candidature in a Swinburne PhD program, but and have not yet enrolled or applied for a scholarship.

Scholarship Eligibility
Applicants must meet candidature requirements as set out in their proposed program. Please refer to the website for details
Further information can be found here
Please review the Scholarships entitlements easy guide 2023 for additional information

PhD Position Key Responsibility and Eligibility
To be successful in the role, you will have:

- Master’s degree in economics or an honours undergraduate degree with knowledge in microeconomics and applied econometrics at an advanced Master’s level
- Comply with Swinburne’s English Language requirements. International English Language Testing System (IELTS) or equivalent (e.g. - Pearson Test of English (PTE) examination certificate with a minimum overall score of 7.0
- TOEFL/IELTS scores if from non-English speaking countries or if previous degree qualifications are not from institutions in English speaking countries
- Data analysis skills and attention to detail 
- Ability to work both independently and as part of a team in a collaborative manner
- A full list of selection criteria is available within the position description. 

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:


- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

How to apply and further information

Please submit your CV and cover letter addressing why you believe you are suitable for this position.  

For further information about this position, contact Alfons Palankaraya at apalangkaraya@swin.edu.au

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au  

Applications Close: Friday 26th April 2024, at 11pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  
(Agency enquiries will not be accepted for this position)

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney or Melbourne.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.

Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $136,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/