Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Position: Member Support Level 1

Reports to: Call Center Manager

Department: Call Center Operations

Compensation: $12.00 - $14.00 per hour

Purpose: Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities:

• Handle inbound phone calls, answering questions/concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service. Inbound calls include:

• Membership Questions

• Billing Questions

• General Planet Fitness Inquires.

• Answer detailed questions regarding member’s agreement and company policies while delivering +1 customer service.

• Facilitate needed updates to members’ accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.

• Strive for first call resolution and follow through with a sense of urgency.

• Maintain department inboxes and other items as designated by call center leadership, and ensure items are completed within Excel Fitness standards. 

• May participate in training of call new center employees.

• Help oversee the cleanliness of the call center.

• Perform additional duties as assigned

Qualifications:

• Minimum six (6) months of previous Call Center experience preferred.

• HS diploma or equivalent required and must be at least 18 years old.

• Successful completion of the Call Center training program within 90 days of hire required.

• Proven ability to efficiently utilize system applications to assist with all member inquiries, process member account transactions and provide research and resolution for member concerns.

• Proficient verbal and written skills to effectively communicate.

• Proficiency in Microsoft Office, CRM systems and other related applications.

• Ability to exercise excellent judgement and guide others clearly and effectively.

• Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.

• Punctuality, reliability, patience, and a strong willingness to go above and beyond.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Supervisory Responsibility: There are no supervisory responsibilities for this role.

• Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of Full-Time and Part-Time positions are dependent on business need.

• Travel: No travel is expected for this position.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide clinical care and support to a young Male client in the Redcar Area. Our Patient is a 22-year-old male with acquired Brain Injury, spinal injury & Autism. Excellent interpersonal skills, resiliency and an eagerness to make a real difference in someone's life are all key to being successful in this role.

Hourly Rate: £10.50 - £12 per hour (will increase on completion of compentencies)

Location: Redcar

Shift Patterns: Day Shifts 08:00 - 20:00

Night Shifts 20:00 - 08:00

Driver - Essential

Contract: Full Time or Part Time

Speciality: Complex Care

Covid-19: PPE provided and weekly Covid Testing

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

Theory and practical training will be provided to ensure you have the correct skills to support this individual. This will give you the opportunity to learn new skills, develop your career as a Complex Care Health Care Assistant.

Benefits of the Health Care Assistant role:

• Enhancing our Service Users quality of life
• Weekly Pay and access to pension scheme
• Ongoing training development and access to NVQ courses
• Ongoing support from the Nurse Care Manager and Registered Manager

Requirements of the Health Care Assistant role:

• Able to work 12 hour shifts
• Able to support in Moving and Handling
• Able to support in Personal Care
• Able to engage in outdoor activities.
• Supporting and maintaining all clinical needs

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Grow with us!

In one to two years, you could be earning $50k a year with Planet Fitness!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for?  APPLY TODAY!

Essential Duties and Responsibilities 

- Provide an exceptional customer service experience.
  

-Responsibilities include:

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements 

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals.

Position: Member Support Level 1

Reports to: Call Center Assistant Manager

Department: Call Center Operations

Compensation: $12.00 - $14.00 per hour

Purpose: Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities:

• Handle inbound phone calls, answering questions/concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service. Inbound calls include:

• Membership Questions
• Billing Questions
• General Planet Fitness Inquires.

• Answer detailed questions regarding member’s agreement and company policies while delivering +1 customer service.
• Facilitate needed updates to members’ accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.
• Strive for first call resolution and follow through with a sense of urgency.
• Maintain department inboxes and other items as designated by call center leadership, and ensure items are completed within Excel Fitness standards. 
• May participate in training of call new center employees.
• Help oversee the cleanliness of the call center.
• Perform additional duties as assigned

Qualifications:

• Minimum six (6) months of previous Call Center experience preferred.
• HS diploma or equivalent required and must be at least 18 years old.
• Successful completion of the Call Center training program within 90 days of hire required.
• Proven ability to efficiently utilize system applications to assist with all member inquiries, process member account transactions and provide research and resolution for member concerns.
• Proficient verbal and written skills to effectively communicate.
• Proficiency in Microsoft Office, CRM systems and other related applications.
• Ability to exercise excellent judgement and guide others clearly and effectively.
• Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.
• Punctuality, reliability, patience, and a strong willingness to go above and beyond.

Supervisory Responsibility: There are no supervisory responsibilities for this role.

Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of Full-Time and Part-Time positions are dependent on business need.

Travel: No travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.