Total 29,615 food beverage service job vacancies in Customer Service category in Singapore

職責：

• 高效接聽所有來電。
• 處理客戶的詢問和銷售相關活動。
• 處理所有銷售發票的資料輸入。
• 提供良好的客戶服務並接待銷售櫃檯的直接顧客。
• 參加主管不時指派的任何其他工作。

要求：

• 擁有最少。 SPM 資格或同等資格。
• 擁有至少 1 年客戶服務或文書工作經驗。
• 能說英語、國語和普通話。
• 良好的溝通技巧，能夠處理客戶詢問的來電。
• 懂電腦（excel 和 word）。
• 保健產品知識和美容產品經驗將是一個額外的優勢。

津貼和福利

• 員工股權
• 開放文化
• 個人發展機會

Job Highlights

• Competitive Salary Package
• Incentive

Main Purpose of Job:

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (6-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9 a.m. - 6 p.m.
• Incentive provided if meet KPI

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

負責整個物流活動的日常協調工作，以確保發貨人和收貨人準確及時地提貨和送貨、裝卸。

職責：

• • 涵蓋馬來西亞和泰國營運基礎上的所有物流活動。
  • 確保物流工作量得到良好監控和控制。
  • 與貨運部門密切合作。
  • 在執行裝運協調工作時快速回應客戶的需求或問題。
  • 願意並準備好在支援和執行能力範圍內承擔額外的任務。

要求：

• • 熟悉進出口程序，尤其是泰國和馬來西亞。
  • 基於計算機的物流系統知識。
  • 能夠透過電話和書面進行清晰的溝通。
  • 優先考慮物流/航運領域的運輸主管。
  • 熟悉並流利地使用馬來語、英語或華語書寫和口語。
  • 工作以莎阿南第 25 條為基礎。
  • 提供全職職位。

津貼和福利

• 開放文化
• 個人發展機會
• 有薪培訓和發展

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

Company Background: Banking industry 

Job highlights:

• Office accessible by public transport
• Permanent role with full training provided
• Attractive allowances and incentives (refer below)

Main responsibilities:

• ️Handle inbound calls (Average 80 calls/daily)
• ️Resolving customer's enquiries or complaints in timely manner
• ️Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise)

Remunerations:

• Basic salary up to RM4000 (subjects to experiences)
• Shift allowance RM350 fixed
• Quarterly KPI incentives RM800 - RM1800
• Other allowance: transport allowance, meal allowance, language allowance, OT claims and etc
• Staff benefits: Insurance coverage, Optical + Dental claim

Requirements:

• Fresh graduate Degree holders are welcome!
• SPM and Diploma holders with call center experiences are encouraged to apply!
• Open race and gender.
• Mandarin proficiency is added advantage

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Banking Customer Service Advisor?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Are you available for shift work?

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Medical insurance
• Dental insurance

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

Company Background: Banking industry 

Job highlights:

• Office accessible by public transport
• Permanent role with full training provided
• Attractive allowances and incentives (refer below)

Main responsibilities:

• ️Handle inbound calls (Average 80 calls/daily)
• ️Resolving customer's enquiries or complaints in timely manner
• ️Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise)

Remunerations:

• Basic salary up to RM4000 (subjects to experiences)
• Shift allowance RM350 fixed
• Quarterly KPI incentives RM800 - RM1800
• Other allowance: transport allowance, meal allowance, language allowance, OT claims and etc
• Staff benefits: Insurance coverage, Optical + Dental claim

Requirements:

• Fresh graduate Degree holders are welcome!
• SPM and Diploma holders with call center experiences are encouraged to apply!
• Open race and gender.
• Mandarin proficiency is added advantage

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Banking Customer Service Advisor?
• Which of the following languages are you fluent in?
• Have you worked in a call centre before?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?
• Are you available for shift work?

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Dental insurance
• Vision insurance
• Paid training and development

公司背景：銀行業

工作亮點：

• 搭乘大眾運輸工具可到達辦公室
• 提供全面培訓的永久角色
• 有吸引力的津貼和獎勵（參見下文）

主要職責：

• ️處理來電（平均每天80通電話）
• ️及時解決客戶的詢問或投訴
• ️向來電客戶進行宣傳並口頭分享最新的促銷活動資訊（當有機會時）

薪酬：

• 底薪高達RM4000（視經驗而定）
• 輪班津貼固定 RM350
• 季度KPI獎勵 RM800 - RM1800
• 其他補貼：交通補貼、餐補、語言補貼、加班費等
• 員工福利：保險、光學+牙科索賠

要求：

• 歡迎應屆畢業生學位持有者！
• 鼓勵具有呼叫中心經驗的 SPM 和文憑持有者申請！
• 公開種族和性別。
• 國語熟練度為額外優勢

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您作為銀行客戶服務顧問有多少年經驗？
• 您能流利使用下列哪一種語言？
• 您如何評價您的英語語言能力？
• 您願意接受就業前背景調查嗎？
• 您有客戶服務經驗嗎？
• 您需要提前多久向現任雇主發出通知？
• 你可以輪班工作嗎？

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 醫療保險
• 牙科保險

公司背景：銀行業

工作亮點：

• 搭乘大眾運輸工具可到達辦公室
• 提供全面培訓的永久職位
• 有吸引力的津貼和獎勵（參見下文）

主要職責：

• ️處理來電（平均每天80通電話）
• ️及時解決客戶的詢問或投訴
• ️向來電的客戶進行宣傳並口頭分享最新的促銷活動資訊（當有機會時）

薪酬：

• 底薪高達RM4000（視經驗而定）
• 輪班津貼固定 RM350
• 季度KPI獎勵 RM800 - RM1800
• 其他補貼：交通補貼、餐補、語言補貼、加班費等
• 員工福利：保險、光學+牙科索賠

要求：

• 歡迎應屆畢業生學位持有者！
• 鼓勵具有呼叫中心經驗的 SPM 和文憑持有者申請！
• 公開種族和性別。
• 國語熟練度為額外優勢

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您作為銀行客戶服務顧問有多少年經驗？
• 您能流利使用下列哪一種語言？
• 您以前在呼叫中心工作過嗎？
• 您如何評價您的英語語言能力？
• 您願意接受就業前背景調查嗎？
• 您需要提前多久向現任雇主發出通知？
• 你可以輪班工作嗎？

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 牙科保險
• 視力保險
• 有薪培訓和發展

Benefits

1. Competitive Compensation: Enjoy a salary of up to $2,800, along with variable bonuses that reward your hard work.
2. Flexible Scheduling: Experience a balanced work-life with alternating weeks of 5 or 6 working days, including generous time off for public holidays.
3. Comprehensive Training: Whether you're seasoned or new to the industry, we provide all the training you need to succeed and excel.
4. Dynamic Work Environment: Work in vibrant locations such as Tiong Bahru, ION Orchard, and East Coast, surrounded by a supportive team.
5. Career Growth Opportunities: Join a team where your initiative and passion are recognized, paving the way for advancement in your career.

Job Description

Join us as a Service & Bar Associate / Lead and be the friendly face that greets our customers! In this role, you'll provide exceptional service while crafting delicious coffee-based beverages and light meals. If you have a warm personality and a passion for customer satisfaction, we want you on our team!

Roles & Responsibilities

• Greet and engage with customers, creating a welcoming atmosphere.
• Deliver high-quality customer service in line with our service standards.
• Prepare beverages and food according to our unique recipes and procedures.
• Serve food and drinks efficiently, ensuring an enjoyable dining experience.
• Possess in-depth knowledge of the menu to recommend items.
• Follow standard operating procedures for food and beverage preparation.
• Perform cashier duties and manage financial transactions accurately.
• Set up workstations before shifts and maintain cleanliness in all areas.
• Monitor stock levels to ensure smooth daily operations while minimizing waste.
• Undertake any other duties as assigned by management.

Requirements

• Minimum 1 year of service experience preferred; however, training is provided for enthusiastic candidates.
• Strong work ethic, initiative, and a willingness to learn.
• Cheerful demeanor and excellent communication skills.
• Fluent in English; proficiency in additional languages is a plus.
• Ability to work both independently and collaboratively in a team.
• Flexibility to work shifts, including weekends and public holidays.

Additional Information

• Salary: Up to $2,800 basic + variable bonuses.
• Working schedule: 5 or 6 days alternating work week, including weekends and public holidays, with time off in lieu.
• Shift duration: 8 to 10 hours based on roster (Earliest shift starts at 7 am; last shift finishes by 7:30 pm).
• Work locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, and East Coast.j

Benefits

1. Competitive Compensation: Enjoy a salary of up to $2,800, along with variable bonuses that reward your hard work.
2. Flexible Scheduling: Experience a balanced work-life with alternating weeks of 5 or 6 working days, including generous time off for public holidays.
3. Comprehensive Training: Whether you're seasoned or new to the industry, we provide all the training you need to succeed and excel.
4. Dynamic Work Environment: Work in vibrant locations such as Tiong Bahru, ION Orchard, and East Coast, surrounded by a supportive team.
5. Career Growth Opportunities: Join a team where your initiative and passion are recognized, paving the way for advancement in your career.

Job Description

Join us as a Service & Bar Associate / Lead and be the friendly face that greets our customers! In this role, you'll provide exceptional service while crafting delicious coffee-based beverages and light meals. If you have a warm personality and a passion for customer satisfaction, we want you on our team!

Roles & Responsibilities

• Greet and engage with customers, creating a welcoming atmosphere.
• Deliver high-quality customer service in line with our service standards.
• Prepare beverages and food according to our unique recipes and procedures.
• Serve food and drinks efficiently, ensuring an enjoyable dining experience.
• Possess in-depth knowledge of the menu to recommend items.
• Follow standard operating procedures for food and beverage preparation.
• Perform cashier duties and manage financial transactions accurately.
• Set up workstations before shifts and maintain cleanliness in all areas.
• Monitor stock levels to ensure smooth daily operations while minimizing waste.
• Undertake any other duties as assigned by management.

Requirements

• Minimum 1 year of service experience preferred; however, training is provided for enthusiastic candidates.
• Strong work ethic, initiative, and a willingness to learn.
• Cheerful demeanor and excellent communication skills.
• Fluent in English; proficiency in additional languages is a plus.
• Ability to work both independently and collaboratively in a team.
• Flexibility to work shifts, including weekends and public holidays.

Additional Information

• Salary: Up to $2,800 basic + variable bonuses.
• Working schedule: 5 or 6 days alternating work week, including weekends and public holidays, with time off in lieu.
• Shift duration: 8 to 10 hours based on roster (Earliest shift starts at 7 am; last shift finishes by 7:30 pm).
• Work locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, and East Coast.j

Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Service Crew (Food Court)
• Working Location: Islandwide
• Working Hours: 5 days (8 hours per day, rotational shift)
• Salary Package: Basic Salary up to $3,200 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Assist customers with menu choices, handle inquiries, and ensure a pleasant dining experience.
• Accurately take food and beverage orders and operate the Point of Sale (POS) system to process payments.
• Handle cash, and credit card transactions, and issue receipts with a high degree of accuracy.
• Serve food and beverages to customers in a timely manner.
• Comply with all food safety and hygiene regulations.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Ability to stand for long periods and perform physically demanding tasks, such as clearing tables and carrying trays.
• Ability to work shifts, including weekends and public holidays.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69985 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781