Senior Executive, Claims (Customer Management) - AEON Insurance Brokers (M) Sdn Bhd
Full-time
Senior Executive
Kuala Lumpur, Federal Territory of...
1 month ago
Job DescriptionHandle and process claim accordance with the Company’s Claims Service Standard and/ or BNM’s Guidelines on Claims Settlement Practices (minimum standard).Check on all new claims registration, verify documents a...
Job Description
- Handle and process claim accordance with the Company’s Claims Service Standard and/ or BNM’s Guidelines on Claims Settlement Practices (minimum standard).
- Check on all new claims registration, verify documents and assess claims to ensure accuracy of claims data.
- Review/ follow up on all outstanding claims on a regular basis.
- Manage claims enquiries, cancellation, surrender and correspondences relating to feedback or complaints promptly and effectively.
- Conduct regular meetings with insurer, client and adjuster to resolve claim issue.
- Prepare monthly claim report for management information.
- Ensure that all external communications are properly manage.
- Any other matter deemed necessary by the Management.
Job Requirements:
- Diploma or Bachelor’s Degree holder with a minimum of 5 years’ experience in Insurance Claims / Customer Management background.
- Proficient in Customer Management handling skills.
- Strong product knowledge skills and analytical skills.
- Independent, result-oriented with well-developed problem-solving skills.
- Good email writing skills and interpersonal skills.
- In-depth knowledge in Insurance Claims Operations. Customer Management experience will have an added advantage.
- Preferably with relevant experience in Motor Claims
- Applicants must be willing to work in Bangsar South.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
