Total 13 customer service job vacancies in Customer Service category in belfast bt1 3hx

• Job Tittle: Customer Service Advisor
• Location: Bournemouth
• Salary/Hourly Rate: £24,000
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Representative:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Representative role based in Bournemouth, hit the 'apply now!' button for an immediate interview!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About the role

Base Location: Belfast (Hybrid working pattern - currently 2 days per week in the office)

Salary: £24,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First

What is the Role?

At SSE Airtricity our customers and our employees are our priority and were currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no weekend work at all!

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

Working in one of our Customer Service teams, in this role you will:

- Answer general enquiry calls from our customers who will have a diverse range of questions and needs.

- Follow communication procedures, guidelines and policies.

- Meet personal and customer service team targets and contact centre KPI's.

- Be the voice of SSE Airtricity and an ambassador for our brand.

- Work on multiple systems at once in a fast-paced environment to deliver quality results.

What do I need?

To be considered for this role, we would love you to have:

- A passion for excellent customer service.

- Effective communication skills, including written and verbal.

- The ability to work towards set targets in a regulated environment.

- A confident, resilient and articulate nature.

- The ability to navigate multiple systems simultaneously.

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and suitable candidates will be asked to complete a quick online assessment which will allow them to demonstrate their ability to deliver great customer service.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826. Unfortunately we cannot accommodate fully remote working for this role.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

About the Role

Base Location: Belfast (with a hybrid working pattern)

Salary: from £29,200 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

At SSE Airtricity our customers and our employees are our priority and were currently recruiting for a Team Leader in our gas business to join our growing Customer Service Team. Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no late nights or weekend work.

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and public transport.

In this role you will manage a team who will have set Customer Satisfaction and Call Handling targets and you'll take responsibility for the following:

- People management duties including efficient and effective management of both performance and behaviours, listen to team members feedback and resolve any challenges or conflict.

- Providing frequent coaching to advisors based on QA & QE feedback, metrics, customer survey responses, and your own ticket observations.

- Managing and motivating employees to drive a high-performance culture, adhering to company policies and procedures

- Support our Quality Experience framework to help improve knowledge and skillsets amongst your team.

- Effectively manage communications and change across the team.

What do I need?

To be considered for this role, we would love you to have:

- Strong leadership and organisational skills with experience in a similar managerial role.

- The willingness to motivate your team to achieve set targets.

- A results focused mindset, committed to the values surrounding outstanding service delivery through effective performance management.

- The ability to respond positively to change, with a determination to succeed.

- The ability to analyse information and report upon its content.

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

The Recruitment Co are currently working with the Northern Ireland Fire and Rescue Service who are seeking an Administrative Assistant to join their busy team based on Boucher Road Belfast.

MAIN PURPOSE

To provide an exemplary, customer-focused administrative service to all internal and external customers of the Service Support Business Unit.

Key Responsibilities:

Administrative Support

• To provide an exemplary, customer-focused administrative service to all internal and external customers of the Service Support Business Unit.
• To provide guidance and support to managers and other support staff within the Directorate on financial and systems matters, general administration and procurement matters.
• To produce information, reports and statistics for management, committees or working groups as required including for Board reports, annual reports, and statutory returns.
• To assist the Service Support Business Unit Manager in the production of the Business Unit's business plan, including the development of suitable Key Performance Indicators (KPI's) to support and demonstrate positive performance within the Business Unit.
• To assist the Service Support Business Manager in the production of the Directorate's business plan, as required.
• To assist in monitoring and reviewing administrative systems and processes, making recommendations for improvement and implementing changes as directed.
• To work collaboratively with the other administrative units and support staff within the Service Support Directorate to ensure joined-up, consistent methods of working and continuity in business support.

General Responsibilities

• To assist in the preparation of appropriate business cases, tenders and quotations , in line with financial and procurement regulations, policies and procedures and corporate timescales.
• To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
• To ensure continued and effective working relationships with key internal and external stakeholders such as other employees, middle managers and external suppliers.
• To represent the Service Support Business Manager as required, ensuring resilience as far as practicable.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIFRS.
• To comply with all NIFRS frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.

Essential:

Possess at least 5 GCSEs at Grade C or above, or equivalent, to include English and Maths, and Have at least two years' experience of working in a demanding office environment, carrying out a range of business support tasks including
scheduling and administrative support for meetings.

OR

Have at least Four years' experience of working in an office environment, carrying out a range of business support tasks including scheduling and administrative support for meetings.

Competent in the use of Windows and other Microsoft applications, in particular
databases and MS Word.

Can demonstrate:
a) effective planning, organisation, prioritising skills and attention to detail and
the ability to work individually or as a team member;
b) effective communication skills (both oral and written) and the ability to provide
timely and accurate information;
c) a customer service orientation.

Desirable:
1. Experience of taking and producing minutes and action plans arising from meetings.
2. Experience of working within local government or the public sector.

For full job specification details, please reach out on the below details.

Customer Service Adviser-Student Recruitment & Support Adviser

Discover the unique opportunity to work with our client at The Open University, a distinguished public Distance Learning and Research University. As one of the largest universities in the UK for undergraduate education, they are at the forefront of innovation and education excellence.

If you are excited about the prospect of working in a collaborative environment within a supportive team, then we have an exciting opportunity for you. We have vacancies within The Open University's Student Recruitment and Support Contact Centre as a Student Recruitment & Support Adviser based in Belfast, paying £12.03 per hour. This position is to start ASAP; full commitment to the length of the contract is needed until Friday 27 September 2024.

This is temporary role working full-time (37 hours per week). You will have to work to a flexible working pattern which will be between the current opening hours of 8.30am - 5.30pm Monday to Friday.

The first few weeks will be based on The OU campus to receive training for the role followed by regular support, coaching and development from your Team Supervisor and established team members to build your confidence and knowledge within the role.

Once initial on-site training is complete, it is anticipated that you will be able to work in a hybrid style. This means that you should be able to work comfortably from home and their appointed OU office. Therefore, you will need to live within a reasonable commute to their OU office. You will be supplied with a laptop to work flexibly.

Please note that leave will be restricted during the initial training period, and for the last week of August and the first two weeks of September as this is the peak operational period.​

About the Role

This is a busy and varied role, as an Adviser you will be the first point of contact (by phone and email) for prospective and current students seeking information about study at the university. The team support students by ensuring they have the information they need to make the right study choices for them and can enrol and pay using their chosen method. This team works with colleagues across the University to support students and enquirers.

The role involves significant telephone work (both inbound and outbound), to provide support to students through their study journey, as well as email, letter & webchat. You will need to be confident working with multiple systems, information, and databases, to maintain student and enquirer details. Whilst ensuring that prospective and current students are given correct information and work with colleagues across the University to provide support.

Key Responsibilities

• Provide information to both prospective and current students supporting them with registration processes, funding enquiries and general information about The Open University via inbound/outbound phone calls and emails.
• Proactively transfer calls to appropriate departments for further advice and guidance.
• Use your experience and initiative to respond to issues, interpreting and applying procedures and guidelines as laid out within agreed policies.
• Undertake administrative and operational processes to action prospective and current student requests in an effective and prompt manner.
• Capture student contact and review and update records using university systems.
• Work to a daily schedule to ensure that all activity is dealt with promptly and effectively within agreed Service Levels.
• Meet and strive to exceed the expected service standards as set within our quality framework, delivering a positive experience for all prospective and current students by putting them at the heart of everything you do.

Skills and Experience

• Commitment to delivering excellent customer service, with a "can do" attitude and in a professional manner.
• Excellent communication skills, both oral and written e.g. effective telephone techniques, explain policies and processes and ability to write clearly, succinctly, and correctly.
• Ability to understand and follow documented information and procedures.
• Ability and the initiative to resolve a range of diverse queries.
• Proven IT skills, including use of Microsoft Office packages.
• Good personal organisational skills including the ability to meet targets, working productively and accurately in a busy environment.
• Experience of working in a customer facing office environment with high volume telephone calls, emails, and correspondence.
• Experience of working effectively in a team.
• Flexibility to adapt to fluctuating work demands.
• Commitment to ongoing professional development.
• Commitment to and understanding of equal opportunities and diversity.

Desirable

• Experience of working within a higher education environment

The client promotes diversity in employment and welcome applications from all sections of the community.

If you would like to know more about this exciting opportunity, please apply online

Manpower UK is acting as an Employment Business in relation to this vacancy.

• Job Tittle: Customer Service Administrator
• Location: Bournemouth
• Salary/Hourly Rate: £23,500
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5.30pm- option of Hybrid model after passing probation

HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Administrator to join one of the financial services companies based in Bournemouth.

You will be joining a family feel team who focuses on delivering exceptional service to their customers.

Benefits:

• Training and genuine career prospects
• Paid career development courses
• 23 days holiday PLUS Bank Holiday
• Discounts for well-known retailers
• Life Assurance
• No weekend work!

General Duties of Customer Service Administrator:

• Handling investors queries via emails and responding to letters
• Taking a few incoming calls
• Resolving investors queries by showing empathy and willingness to support
• Type emails to clients/investors
• Accurately update data onto the inhouse system

General Requirements of Customer Service Administrator:

• Previous experience working in similar role
• Exceptional Customer Service skills
• Accuracy and keen eye for detail
• General Administration skills
• Financial services background would be beneficial, but not essential

If you are interested in the Customer Service Administrator role based in Bournemouth hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Administrator
• Location: Belfast
• Salary/Hourly Rate: £23,500
• Job Type: Permanent
• Working hours/days : Monday to Friday 9am-5pm

HR GO Recruitment are looking for an enthusiastic and energetic character to join a fantastic financial services companies based in Belfast as a Customer Service Administrator.

The ideal candidate will be customer focused with a high attention to detail.

You will be responsible for delivering results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

General Duties of Customer Service Administrator:

• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
• Build and maintain relationships through the delivery of customer requests within timeliness standards set.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

General Requirements of Customer Service Administrator:

• Maths and English GCSE grade C+ are essential for this role.
• Ability to work to a set of policies and standards.
• Demonstrate a flexible approach towards changing business needs.
• Professional team and independent worker.

If you are interested in the Customer Service Administrator role based in Belfast the 'apply now!' button for an immediate interview!

*6 months in the office in Belfast , then hybrid working options will be reviewed. This is a 12 month fixed term contract to cover maternity but could lead to perm depending on business needs.

About the Role

Base Location: Belfast (BT23 6BL)

Salary: £42,500 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time

What is the Role?

Our Service Manager will look after the day-to-day operational delivery of planned and response maintenance programme. In this role you will:

- take responsibility for the management and delivery of planned and responsive work for external client and private customers

- manage all operational employees allocated to the above

- work with our other Service Manager and the Administration Manager to ensure delivery of all associated KPIs within the above contracts

- supervise all Gas Engineers assigned to the external client contract including absence management, productivity and training

- provide technical support and management of both subcontractors and in-house resources for delivery of these projects

- work with the H&S and Quality Manager to deliver Health and Safety and Quality audits in line with integrated management system accreditations

What do I need?

To be considered for this role, we would love you to have:

- experience as a qualified plumber with Gas Safe registration

- good IT and Excel skills

- a track record of meeting KPIs / SLAs

- experience of managing subcontractors and directly employed colleagues

- excellent communication skills and experience of liaising with customers and clients at all levels

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Customer Services Operations Manager
Location: Hybrid
- BelfastSalary circa £40,000 per annum plus benefits
Recruitment for this role is subject to bid award

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Customer Service Operation Managers you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

You’ll oversee a team of 7-10 home-based Team Managers with overall responsibility for up to 250 home-based Customer Services Advisors. Using your previous people management and leadership skills, you will lead and manage the team to ensure that the requirements of the contract are met, this will include monitoring the performance of KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes. You’ll be the first point of contact for the client around the day-to-day operational performance.

In return we offer the opportunity to be a part of our special people-driven culture
- where our diverse and caring workforce support not just each other but the wider community that relies on our services.
The role itself is predominantly home based and all IT equipment will be provided.

What you need to do the role
First and foremost, you’ll need to have excellent people management & leaderships skills, ideally gained in a customer service or call centre environment. You’ll naturally have the ability to lead and work as part of a team, supporting your colleagues and promoting an excellent team spirit and ensure that the workplace is inclusive, engaging and fulfilling for all our people.

Customer and commercially focused, you’ll be a performance driven with a desire to deliver excellent customer service. Ideally you will have previous experience in managing/leading a large remote team, but moreover you should have excellent communication skills and be fully comfortable working on Microsoft Office and other software.


What we offer

-
Competitive salary

-
An autonomous and supportive culture



-
The chance to make a positive difference to public sector services

-
A company passionate about diversity and inclusion



We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Proud member of the Disability Confident employer scheme

• Job Tittle: Customer Service Advisor
• Location: Belfast
• Salary/Hourly Rate: £23,500
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5pm- option of Hybrid model after passing probation

HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies based in Belfast.

You will be joining a family feel team who focuses on delivering exceptional service to their customers.

No day will be the same! You will interact with customers and investors via emails and telephone.

Benefits:

• Training and genuine career prospects
• Paid career development courses
• 23 days holiday PLUS Bank Holiday
• Discounts for well-known retailers
• Life Assurance
• No weekend work!

General Duties of Customer Service Advisor:

• Handling investors queries via telephone and email
• Resolving investors queries by showing empathy and willingness to support
• Type emails to clients/investors
• Accurately update data onto the inhouse system

General Requirements of Customer Service Advisor:

• Previous experience working in similar role
• Exceptional Customer Service skills
• Accuracy and keen eye for detail
• General Administration skills
• Financial services background would be beneficial, but not essential

If you are interested in the Customer Service Advisor role based in Belfast hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Administrator
• Location: Belfast
• Salary/Hourly Rate: £23,500
• Job Type: Permanent
• Working hours/days : Monday to Friday 9am-5pm

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the financial services companies based in Belfast as a Customer Service Administrator.

The ideal candidate will be customer focused with a high attention to detail.

You will be responsible for delivering results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

General Duties of Customer Service Administrator:

• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
• Build and maintain relationships through the delivery of customer requests within timeliness standards set.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

General Requirements of Customer Service Administrator:

• Maths and English GCSE grade C+ are essential for this role.
• Ability to work to a set of policies and standards.
• Demonstrate a flexible approach towards changing business needs.
• Professional team and independent worker.

If you are interested in the Customer Service Administrator role based in Belfast the 'apply now!' button for an immediate interview!

*6 months in the office in Belfast , then hybrid working options will be reviewed.

Join our community.

We are currently recruiting Customer Service Advisors with a starting package up to £24,468, this is made up of a base salary of £22,400 (Pro Rata) along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You'll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you'll be encouraged 'Think Customer' and share ideas on improving processes and customer experience. You're the eyes and ears of our business after all.

The difference you'll make:

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring:

• Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn't essential as we'll provide you training
• The ability to listen and communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to follow process but also think on your feet
• Openness to a broad range of activities even if outside of standard expectations
• You will require the right to work in the UK (please see details below)

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.

This role is based in Belfast and our current expectation is at least 2 days in an office every week.

This role is 25 hours per week, Monday to Friday 09:30-14:30 with 1 in 2 Sundays and a fixed day off.

Inclusion.

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander's success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.