Total 96 customer service job vacancies in Customer Service category in Liverpool, L34 9GJ

Customer Service Advisor - Hybrid working

• Location: Liverpool / Home Based (50% office / 50% home working)
• Salary: £24,000
• Contract: Full time, Permanent
• Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
• Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.

The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service / contact centre role
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

If you would be interested in applying for the position please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The Dean Trust
c/o Ashton on Mersey School
Cecil Avenue
Sale
M33 5BP
Telephone: 0161 973 1179
Website: The Dean Trust

HUB IT SERVICE MANAGER

Salary: NJC Pay Scale, Band 10 Scale Points - 37-39 (£45,441 - £47,420 FTE)
Start Date: As soon as possible
Working Pattern: Full time, all year round
36.25 hours per week
8am-4pm Monday-Friday
Contract: Permanent
The Dean Trust is an educational charity established in April 2012, that currently comprises of 11 academies, 6 secondary, 4 primaries and 1 through school, operating in 3 hubs covering Trafford, Manchester, Knowsley and Wigan local authority areas, including some of the most deprived areas of the country. The Trust has seen steady growth since incorporation and aspires to grow further in the future.
The Dean Trust is seeking to appoint an experienced and enthusiastic Hub IT Service Managers to join our dedicated IT department and manage a group of first line IT Technicians within a hub of schools, as follows:

Hub IT Service Manager – West Hub will be responsible for the following schools;
Knowsley area; Lord Derby Academy, Park View Academy, Blacklow Brow Primary
Wigan area; Dean Trust Wigan, Dean Trust Rose Bridge

Regular travel between sites is a key requirement of the role.

The role will involve providing proactive and reactive hardware, software and peripheral support to all staff, students, Trustees/Governors, visitors and third parties in line with school/academy and Trust requirements.

The successful candidate will ideally have proven experience working in an ICT helpdesk/ICT support role, ideally in an education establishment and understand the diverse and wide range of tasks that are involved with supporting teaching staff, administrative staff and pupils.

Detailed knowledge of the latest Microsoft Windows Operating Systems & Microsoft Office packages is essential including the ability to diagnose and repair a variety of hardware and software issues.
Working together as a team has clearly made us stronger, and the support and challenge of each other has enriched each of our academies and the Trust. As an employer, the Trust is committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit regardless of background or characteristics. Our aim is to create an environment in which individual differences and the way in which everyone contributes is recognised and valued.
To apply for this vacancy please visit our recruitment page careers.thedeantrust.co.uk.

If you have any questions about the role, please contact us on 0161 973 1179 or email katiehurst@thedeantrust.co.uk.

Please ensure that you identify which Trust Hub you would like to be considered for within your application.

APPLICATION CLOSE DATE: 9AM MONDAY 11^TH NOVEMBER

We are an Equal Opportunities employer committed to ensuring inclusion, diversity and equality of opportunity. We welcome applications from a diverse range of candidates including those from underrepresented groups, and/or with protected characteristics.

The Dean Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.

Job Purpose: The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages and technologies. The post holder will be responsible for the provision of application support to partner organisations and customers and support with the design and development of complex bespoke software applications, including interfaces, databases and other web-enabled and non-web-enabled information systems. Principal Responsibilities: Assist in the development, testing, implementation and deployment of enterprise-level systems using a range of programming languages and software development tools to ensure they are developed to best practice standards, quality and timescales. Receive and assess non-routine complex enquiries and requests for service from customers in partner organisations. Analyse customer requirements and evaluate and propose appropriate technical solutions, where there are a number of options. Provide training and on-going support to Development Support Analysts in design and development, and in the use of Web, Integration and SharePoint related software development technologies. Manage a variable workload, planning and modifying, often at short notice, a work programme containing complex tasks and activities to ensure that partner organisation requirements are addressed in an appropriate and timely manner. Ensure a customer focused approach within project and business as usual (BAU) work and liaise with the clients as appropriate in order to provide feedback on the systems development stage of the projects and respond to related enquiries. Scan the environment for and assess new technologies and methods to recommend to the Development Service Lead Developer for further investigation. Maintain existing interfaces, sites and systems and contribute to their continuous improvement regularly reviewing, identifying, communicating, diagnosing and rectifying technical issues. Develop and sustain effective relationships with suppliers and other teams within and outside the NHS, sharing best practice and knowledge in order to improve the web services offered. Contribute to a comprehensive technical and user documentation library to ensure that information, knowledge and understanding of systems and solutions can be shared within the team and that end-users are able to make best use of their systems. Build, test and develop systems to agreed internal and national accessibility standards.

Funeral Service Crew
£12.40 per hour plus benefits
Part Time contracts 18.75-30 hours per week (we can discuss your preference at interview), varied shifts 8am-8pm Monday-Friday - as part of this role, you'll also be part of the on call rota to cover evenings and weekends
Liverpool, L4 2RL

No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.

You'll need a full manual UK driver's licence for this job.

Help families say the perfect goodbye to loved ones as part of our funeral service crew.

No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

At the Co-op, you'll be part of something meaningful. Join us today.

What you'll do

* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have

* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)

Why Co-op?

You'll get a fantastic benefits package including:

* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Job Purpose: The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages and technologies. The post holder will be responsible for leading the design and development of complex bespoke software applications, including interfaces, databases and other web-enabled and non-web-enabled information systems. Principal Responsibilities Designs, develops and tests websites and complex bespoke software applications, including databases and other web enabled and non web enabled information systems. Receives and assesses non-routine and complex enquiries and requests for service from partner organisations and customers. Analyses partner and customer requirements and evaluates and selects appropriate technical solutions, where there are several technologies. Provides training and on-going support toDevelopers in web design and development, and in the use of web, software, and integration development technologies. Manages a variable workload, plans and modifies, often at short notice, a work programme containing complex tasks and activities to ensure that PO requirements are addressed in an appropriate and timely manner.

To contribute to the provision of high-quality verbal and written clinical reports in relation to defined care and management plans and in line with related policy and procedures To actively access and participate in clinical supervision and support process enabling the development of a range of skills to enhance therapeutic activities, observation and communication skills. To co-work in defined formal therapy group work and education activities with the support and guidance of the multi-disciplinary team. To follow agreed policies and protocols. To organise and deliver on defined activities on a daily and weekly basis in line with assessment and treatment goals for individual and groups of children. To report on any needs around staffing or other aspects in relation to planned activities you are responsible for as they arise. To support the team in the provision of a safe and healthy environment autonomous. This is not an exhaustive list but gives an indication of the types of tasks you will be expected to autonomously undertake or ensure completion daily: Meal planning/ order to kitchens. Outcome/feedback forms from children and their carers Identify and ensure supplies maintained - bread, milk, basic stores, linen etc. General filing nurse office. Keeping storage areas clean, tidy and safe. Basic emergency file/checks To ensure personal training and development needs are defined and met in line with the service learning/development/competency requirements for band 3 staff and in line with the agreed PDP processes. This includes developing skills in providing evidence-based practice through professional study and participation of tasks related to research and audit. To actively participate in, and at times contribute to, team training and development programme. To provide mentor role to new support staff working in the service and support their ongoing development needs under the direction of the clinical and assistant clinical leads.

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment. Principal Responsibilities: Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. Ensure that their own knowledge/skill set and that of the team remain up to date. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. Provide IM&T service advice to inform IM and PO strategic business planning. Encourage the adoption of Agile approaches to solution developments. Ensure that all deliverables are compliant with the appropriate standards Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

1. Handle Service Desk telephone calls, recording all new incidents using the minimum dataset, and updating existing incident records with any new information received.2. Monitor other communication routes to the Service Desk, eg mailbox, self-service tool, ensuring new incidents are recorded, and customer queries are dealt with promptly.3. Categorise and prioritise incidents and service requests according to guidelines detailed in the Incident management process.4. Provide 1st line support, resolving the majority of incidents at first point of contact, using remote support tools where applicable to achieve this.5. Resolve Incidents not resolved at first point of contact due to the lengthy nature of the fix and, where requested, assist with the 2nd-line support queue6. Assign unresolved Incidents to the appropriate specialist resolver group.7. Log incidents with third party vendors, and take ownership of third party incidents until resolution.8. Liaise with the Connecting for Health Service Desk (or LSP) to raise incidents relating to National Applications: completion of Triage Forms; monitoring and tracking of all Incidents raised with the CfH Service Desk until resolved.9. Responsible for monitoring and tracking ALL Incidents and Service Requests ensuring Incidents are resolved within Service Level Targets10. Communicate updates and service disruptions to users, selecting the most appropriate communication tool, e.g. email, intranet, and providing an estimated resolution time, if possible11. Escalate Major Incidents to the appropriate team, and contribute to Major Incident Reviews, where appropriate12. Identify multiple instances of incidents of a similar nature, and escalate to the appropriate team13. Record appropriate resolution details in the service management software, selecting the relevant resolution categories contributing to the IM Knowledge Base.14. Resolve incidents, where possible, ensuring the customer is satisfied beforehand 15. Conduct User Satisfaction surveys under the instruction of the Service Desk Manager16. The post holder will be required to perform Active Directory administration duties, including password resets & account administration. This may include adding and administering permissions and security groups17. The post holder will be required to perform Email (inc MS Exchange, NHS Mail) administration duties including, but not limited to, mailbox creation, updating email distribution groups and adding and administering Public Folders & Calendars 18. The post holder may be required to provide training to new starters or less experienced Service Desk staff.19. The post holder may be given the opportunity to work as part of a 24hr Service desk which would involve evening and night work.

Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.
Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.


Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.
Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited to
Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all times
Making changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.

What you'll need to succeed
Proven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach

What you'll get in return

Fantastic city centre location
Hybrid model
Competitive salary
Supportive and friendly team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

How would you like to beinvolved increating innovative solutions that directlybenefitclinical staff and patients within the NHS?In theInformatics Merseyside Development Service,we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.


We are looking for awell organised and enthusiastic individual towork with our management team as aService Delivery Manageron a12-month fixed term contract.This is a new role within the team,giving you theenviable opportunity to shape it as your own.


For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager (Catherine.Diaz@imerseyside.nhs.uk) if you would like to be invited to join this session.




What we can offer:

• Hybrid Working

• Role based training

• Continued personal and professional development

• Consideration of requests for Flexible working arrangements

• Access to NHS staff discounts scheme

• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.

• The opportunity toparticipatein the NHS pension scheme

Shortlisting planned for: 11 November 2024

Interviews planned for: 14 November 2024



The Service Delivery Manager willmanage theday-to-dayworkplan for the IM Development Service,ensuring thatalldevelopment work is carried outtoan agreedscope, within agreed timescales, deliveringanticipatedbenefits.Wherethere is a risk of thisnotbeingthe case, thepost holder willlead onmitigating activities and manageescalation and communication asappropriate.


The role willbe highly visible to external stakeholders,providing a link into the development servicefor partners and customersand managing communication.We are therefore lookingfor someonewithsignificant experiencecommunicating witha variety of stakeholders.


The successful candidate willalso lead on quality assurance of new developments, managing testing,deploymentand transition into “business as usual” fornew solutions.


Informatics Merseyside is an NHS shared serviceproviding digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, generalpractitionersand Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.


Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.


Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service.Over the years we have spentsignificant timeand effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.


We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.


The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.  

We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organization’s (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. 

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.  

 

Principal Responsibilities: 
1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support. 
1. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. 
1. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.  
1. Support the creation of designs and mock-ups for new solutions. 
1. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. 
1. Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. 
1. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain 
1. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. 
1. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. 
1. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. 
1. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. 
1. Ensure that their own knowledge/skill set and that of the team remain up to date. 
1. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. 
1. Provide IM&T service advice to inform IM and PO strategic business planning. 
1. Encourage the adoption of Agile approaches to solution developments. 
1. Ensure that all deliverables are compliant with the appropriate standards  
1. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service. 



This advert closes on Sunday 10 Nov 2024

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.


SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

Working as an Administrator / Customer Correspondence Administration Assistant you will play in integral role within the team, contributing to the smooth operation of customer support and communication processes. Your responsibilities will involve liaising directly with customers via SMS, email, and written correspondence to provide assistance, resolve queries, and deliver important information. This position is essential in maintaining a high standard of customer service and ensuring that all communications are conducted professionally and efficiently.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.


CANDIDATE REQUIREMENTS

As the Administrator / Customer Correspondence Administration Assistant you will have the following skills and experience:

• Excellent written and verbal communication skills

• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)

• Polite and professional approach when dealing with customers

• Excellent customer service skills

• A good administrative background

• The ability to multi-task and prioritise workload


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12704

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Provide specialised therapy input within the wheelchair service as part of the wider Community Equipment & Disability Advice Service. The post holder will provide interventions for service users with a wide range of posture and mobility needs. Within the Wheelchair Service / Community Equipment & Disability Advice Service ensure a high standard of clinical care for service users under your management, and mentoring more junior staff to do likewise. To provide interventions in a variety of locations, including the service users own home, nursing homes, schools and wheelchair clinics. To work as a specialist practitioner with a high degree of autonomy and clinical freedom. To work with other members of the multidisciplinary team to enable the service user to maintain a functional level of mobility and independence. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. To provide specialist advice to other members of the multidisciplinary team and Community Equipment & Disability Advice Service regarding the wheelchair service management of service users with complex multi-pathological problems to ensure holistic care. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating Act as an advocate when representing patients and colleagues viewpoints to others Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Please refer to attached Job Description for a full list of duties and responsibilities.

This role will give the right candidate the chance to gain experience both as a Sales Executive and also a Service Advisor providing them with a more versatile skill set.
The purpose of the role is:

To provide the highest quality of service to the customer by completing rotations in the service, sales teams
To assist with sales of vehicles, and front of house customer service
To assist the dealership in achieving it’s NPS targetDetailed activities and responsibilities of the role are:

To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
To ensure all service & sales duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised. Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
To maintain and develop skill levels in all aspects of Sales / Service and meeting and greeting.
To attend any training courses, as directed by the Management.
To take full part in all activities designed to complement the training procedures planned for the apprentice
Any other adhoc duties in line with reasonable management requests
To comply with the company GDPR Policy at all times when processing data
To attend all mandatory training as identified by the company

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

Training
Level 3 Customer Service Specialist Standard - 15-18 months


Qualifications required
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.
If you do not have the required grades your application will not be considered.


Skills required

Listening
Communication
Basic Writing
Telephone
ITNo other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.



Prospects

Permanent role upon successful & satisfactory completion of the apprenticeship.
Employee car scheme upon qualification and many other staff benefits.
Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor, Customer Diamond.
Qualification / Standard : ST0071 Customer service specialist
Duration 15 months