Permanent - Full Time
We have an exciting opportunity for a Call Handler to join us at our hub in Dartford.
About the Role
Working on our 10-year contract with Moat Homes, you will work with a team of planners to ensure all repair jobs have an allocated appointment in line with our Service Level Agreement, whilst liaising with Clients, Tradesmen, Supervisors and Managers. Using our MSi system, you will appoint jobs to operatives based on availability and skillset, ensuring customers are kept up to date on the status of their repair as well as booking follow-on jobs for operatives when contacted from site. The role will entail taking calls from the client so that the applicant is aware the role is more inbound calls throughout the day.
About You
Candidates will have strong working knowledge of Microsoft Office and excellent written and verbal skills, with previous planning experience within the repairs and maintenance industry. Training on our IT system MSi will be provided.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.