Total 109 business management project planning job vacancies in Customer Service category in D13 Macpherson, Braddell

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

Monday to Thursday 8.30am to 6pm

Friday 8.30am to 5.30pm

Salary: $13-17/h

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

1. To process phytosanitary certificate applications
2. To print phytosanitary certificates
3. To attend to customer inquiries via telephone and walk-in customers at the counter
4. Submission of daily summary of inspection fee and office inspection
5. Compile monthly reports and statistics

Work Requirements:

Location: Perahu Road

*free shuttle bus daily pick-up and drop-off from Kranji and Jurong East MRT to and from APHC in the morning and evening, and also lunchtime bus.

Working Hours:

Mon – Thurs: 8.30am – 6pm

Fri: 8.30am – 5.30pm

Contract Duration: 9 Months

Salary: $12-14/H

Job Requirements:

- Computer literate

- Experience in customer service roles

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

• Assist in requirement gatherings and follow-ups required, assist in UAT and verifications of the enhancements before deployment to production.
• Assist with production testing after patches, deployment of fixes completed (which may be conducted after office hours).
• Assist in reporting system related issues raised by stakeholders and members of public daily, i.e. raise problem logs and follow up with vendor to test after the fixes has been deployed before closing the ticket.
• Assist in updating of content on website and FAQs
• Coordinate and conduct training/briefing to internal & external stakeholders on new enhancements/features, development of relevant materials/resources.
• Assist in review and update of service blueprints/standard operating procedures to align with system changes.
• Other tasks assigned by Supervisor

Working Arrangement:

Location: Clarke Quay MRT Station

Working Hours:

Mon-Thurs 8.00am-5.30pm

Fri 8.00am-5.00pm

Contract Duration: 3 Months

Salary: Monthly Rated ($1700-$2900/Month)

Job Requirements:

• Diploma in any discipline with relevant experience in project management related to systems development.
• Proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and ability to work with multiple IT systems.
• Good communication and writing skills
• Organised with good time management skills.
• Ability to handle sensitive information with confidentiality
• Passionate about service the community.

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

• Manning of General office counter during school office hours

• Provide support in administrative work that include simple sorting of documents, filing and data entry

• Render first aid to injured students coming to the General office

• Any other administrative tasks assigned by the Administration Manager and school leaders.

Working Arrangement:

Location: Admiralty

Working Hours:

• Mondays to Thursdays: 8:30am to 5:45pm, inclusive of 45 minutes lunch break

• Fridays: 8:30am to 5:15pm, inclusive of 45 minutes lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Contract Duration: 1 Jan 2025 – 31 Dec 2025

Salary:

$2390/Month (1 Jul 2024 -30 Jun 2025)

$2580/Month (1 Jul 2025 to 31 Dec 2025)

Job Requirements:

• 2 years’ experience in similar receptionist or counter jobs, with experience working in a Primary school context.

• Basic knowledge in computer skills, such as Microsoft Word and Microsoft Excel

• GCE O Level Certification

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

• Handle counter enquiries and provide information to users on processes

• Receive applications for records/appeals at the counters and verify that the documents submitted are properly filed

• Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience

• Provide suggestions on improving service quality and processes to enhance users’ service experience.

Requirements:

• 2 – 5 years of working experience in related industries or environment, such as in a customer-fronting job, would be an advantage

• Excellent oral and written communication skills

• Experience with using a Customer Relationship Management (CRM) system would be an advantage

• Proficient in Microsoft Office suite of applications (in particular Word, Excel, and PowerPoint)

• Candidates without the required work experience but possess the relevant skills are welcome to apply

• Pleasant service aptitude and passion to serve

• Strong interpersonal and communication skills

• Able to think on your feet to diffuse difficult situations.

• Good attention to detail

• Good time management with the ability to multi-task well

• Excellent team player who is self-driven and can also work independently

Location: Clarke Quay / City Hall

Salary: $2000/month

Contract Period: 1 Year

EA License No: 96C4864

Reg. No.: R24121728

Job Scope:

As a Receptionist cum Admin Staff, you will perform frontline reception duties and support the Administration Team in the smooth running of operations within the school.

The duties will include as follows:

1) Providing good frontline customer service – including handling enquiries (calls or in-person) and rendering assistance to students and staff;

2) Management and compilation of data and drafting of simple correspondences;

3) Collection and verification of documents;

4) General office administrative duties & ad-hoc logistics and operational support; and

5) Other general duties or projects assigned by the school.

Requirements:

Expereinced in frontdesk reception duties and administrative support

Experienced in handling phone call enquiries

Team player

Working Hours:

Mondays to Thursday: 8.30am to 6.00pm

Fridays: 9.00am to 6.00pm

Contract Period and Salary:

1 Dec 2024 to 28 Feb 2025 - $2390/mth

1 Mar 2025 to 28 Feb 2026 - $2580/mth

Reg No: 96C4864

EA License No: R22110839

Job Description

Reception

• Manage the reception counter at the school’s General Office in accordance to MOE’s and the school’s operating procedures, rules, and regulations.
• Keep the reception counter clean, tidy and presentable and maintain the necessary stationery, forms and material at the counter.
• Perform customer service role in answering, screening, forwarding or taking down messages of incoming phone calls in a polite, respectful and professional manner.
• Provide customer service support to walk-in students, teachers, parents, visitors and school stakeholders in a polite, respectful and professional manner with care and empathy.
• Attend to unwell or injured students and render first aid if needed.
• Contact parents of unwell students to be taken home or students who have been absent from school.
• Maintain the sick bay including first aid supplies
• Administer lost and found items and maintain records.
• Maintain safety and security by directing visitors, including contractors, delivery men, parents, etc to wait at the designated waiting area and call relevant staff to meet or pick them up.
• Liaise and work with the Security Officer to ensure that approval is granted by school before any student is allowed to leave school early.

General Administration

• Handle general office administrative tasks such as receiving and directing of incoming mails/packages and goods, managing and distributing notifications and letters to teachers’ trays, filing, collating and printing of documents.
• Attend to outgoing and incoming faxes.
• Maintain the mail trays and form trays in the General Office.
• Monitor and collate submission of forms by students.
• Pack and distribute information, posters, leaflets etc. for students and teachers.
• Support in sign-in and sign-out of coaches and instructors and relief teachers attendance.
• During off-peak period, support back-end Admin in general admin work.
• Support housekeeping for admin office and stores.
• Assist in data entry, record keeping and filing of documents.
• Support school events and any duties as assigned by school。

Work Schedule:

• Salary: Up to $2390
• Contract Period: 30 Dec 2024 to 31 Dec 2025
• Nearest MRT: Bishan
• Working days: Mon to Fri
• Working hours: Mon to Thurs: 9:30 am to 6:30 pm, Fri: 9:30 am to 6:00 pm

*Service not required on Saturdays, Sundays and gazetted public holidays*

Job Requirement:

• At least GCE ‘O’ Level/’N’ Level.
• Good communication and interpersonal skills.
• Able to read, write and converse effectively.
• Warm personality with good customer service skills and telephone etiquette skills.
• Able to work independently.
• Good team player with initiative.
• 1 year’s experience in reception / customer service。
• Possess a basic proficiency in MS Office (Word, Excel).
• Experience with administrative work using MS Office would be advantageous.
• Relevant working experience in a school setting would be advantageous.

EA License No.: 96C4864

Reg. No.: R24121728

Job Scope:

- Daily operations and administrative duties, including checking daily registrations and undertaking enforcement

- Providing customer service support and liaising with both registrars and end-users

Requirements:

- Proficient in MS Outlook, Word, Excel

- Good verbal and written communication skills

- Organised and meticulous

- Min 3 years experience in customer support, and/or operational support

- Experience with using Customer Relationship Management (CRM) systems is advantageous

Contract Period: 4 months (Dec 2024 – March 2025)

Location: Pasir Panjang

Salary: $2600 to $2,800/month

Working Hours:

Mondays to Thursdays: 8.30am to 6.00pm

Fridays: 8.30am to 5.30pm

EA License No: 96C4864

Reg. No.: R24121728

Job Description

• Assist in school’s General Office operations such as answering phone calls/walk-ins in a timely manner; taking and relaying messages where necessary
• Attend to sick/injured students, ensuring such cases are recorded in the office log book
• Assist in office administration matters and clerical work, including receiving, sorting and distributing daily mail /deliveries /posts/ couriers, maintaining a log book.
• Maintain the tidiness and cleanliness of the Reception Area at all times
• Any other duties as assigned by the P/VPs/HODs/AM

Work Schedule:

• Salary: Up to $2390
• Contract Period: 2 Jan 2025 to 31 Dec 2026
• Nearest MRT: Admiralty
• Working days: Mon to Fri
• Working hours: Mon to Thurs: 7:00 am to 4:15 pm, Fri: 7:00 am to 3:45 pm

*Inclusive of 45mins lunch break

*Working Hours depending on school's schedule

*Service not required on Saturdays, Sundays and gazetted public holidays*

Job Requirement:

• Full GCE ‘O’ Level Certificate or its equivalentStrong interpersonal and communication skills
• Good communication and inter-personal skills
• Familiar with the use of computers and relevant software applications including Microsoft Excel, Word etc
• Has relevant working experience in service-related industry such as customer service, retail etc
• Should preferably has some experience working with children or in a school environment

EA License No.: 96C4864

Reg. No.: R24121728

Job Description

Reception Duties:

• Receiving visitors and render assistance to contractors/ vendors.

• Render assistance to walk-in pupils’ needs and simple non-life threatening first-aid support at the sickbay. To escalate to office staff immediately if it is beyond superficial cases.

• Handle situations when pupils vomit and soil their clothes, loan of uniforms, ad-hoc sewing of buttons on uniform, etc.

• Print and pass the Early Dismissal Form to parents. Phone Call Duties:

• Handing phone calls on queries, feedbacks and requests.

• Taking messages and ensuring they are passed to the appropriate staff member in time. Front Desk Admin Duties:

• Issue and collection of keys to staff/students/vendors.

• Manage incoming/outgoing mails and deliveries. (record, sort & distribute daily mail).

• Maintain resource files required for counter duty.

• Maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.

• Operate office equipment like fax, photocopier, etc.

• Ad-hoc simple administrative duties that may be assigned by the school.

Work Schedule:

• Salary: Up to $2390
• Contract Period: 1 Jan 2025 to 31 Dec 2025
• Nearest MRT: Paya Lebar / Eunos
• Working days: Mon to Fri
• Working hours: Mon to Thurs: 7:00 am to 4:00 pm, Fri: 7:00 am to 3:30 pm

*Inclusive of 45mins lunch break

*Working Hours depending on school's schedule

*Service not required on Saturdays, Sundays and gazetted public holidays*

Job Requirement:

a)GCE ‘O’ Level passes or more, with a pass in English.

b) Preferably more than 2 years of experience in Administration.

c) Preferably with similar working experience in a school environment.

d) Preferably have a valid first-aid with CPR certification.

e) Experience in using MS Office Applications e.g. Excel, Word etc.

f) Communicate well.

g) Good interpersonal and customer service skills with patience and ability to remain calm during challenging situations.

h) Posses initative, good problem solving skills and ability to multitask during peak period.

i) Able to work independently as well as in a team with professional ethics.

EA License No.: 96C4864

Reg. No.: R24121728

Job Description:

· Counter Service to manage stakeholders’ needs

o Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.

o Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.

o Handle incoming calls professionally and ensure they are answered

o Issue stationery and loan items and provide guidance to users on the appropriate forms to use.

o Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.

o Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

o Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

· Students’ Support

o Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

o Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.

o Manage parents’ appointments for key personnel during Parents-Teachers Meetings.

o Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

· Other Administrative Support

o Provide administrative support for fund raising events.

o Maintain the orderliness and cleanliness of reception counter.

o Handle adhoc duties and projects assigned by the School.

Working Arrangement:

Location: Hougang

Salary: $2580/Month

Working Hours:

Mondays to Fridays 7:15am to 4.30pm, inclusive of 45 minutes lunch break

School Holidays/Scheduled School Holidays: 8:00am to 5.15pm, inclusive of 45 minutes lunch break

Contract Duration: 2 Jan 2025 to 31 Dec 2025

Job Requirements:

o Candidate should possess strong communication and active listening skills

o Candidate should preferably have 2 years of experience in frontline customer service.

o Knowledge of MS word and MS Excel will be an advantage.

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

• Maintain general cleanliness of classrooms and special rooms, general office etc.

• Escort contractors during maintenance works.

• Assist in traffic control and Gate duties during arrival and dismissal time.

• Look out and report any safety hazard and building fault found around the school.

• Basic knowledge and understanding electrical work such as resetting the DB during power trip.

• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment.

• Closing and arming of school.

• Any other duties assigned by the Principal, Vice-Principals, Operations Manager, or any other authorised officer.

Working Arrangement:

Location: Punggol

Date: Immediate - May 2025

Working Hours:

Tuesdays to Fridays: 9.00am to 6.30pm

Mondays: 9.30am to 6.30pm

Saturdays: Day Off

Lunch: 1 hour

Salary: $1900/Month

Job Requirements:

• Prior experience will be useful
• Experience in admin and customer service

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours: Mondays to Fridays:

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

Job Description:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.

Working Arrangements:

Working hour : 8 Hours per shift

Shifts : 3 shifts (A – 7am to 3pm), (B – 3pm to 11pm), (C – 11pm to 7am)

Working Location: Changi Airport

Job Scope:

• Management and update of the school website*
• Management and update of e-Broadcast materials
• School event photography and videography*
• School event multimedia editor*
• Assist with management of ICT inventory
• Assist with PA and AVA management
• Assist with deployment of devices (for mass events, MCCA, etc.)
• Assist with loan of ICT equipment
• Assist with provision of ICT services

*denotes key duties

Requirements:

• preferably 1 year or more relevant experience in school or ICT-related environment.

Qualifications:

•  At least an ‘A’ level graduate; or
•  At least a diploma holder in one of the local polytechnics; or
•  At least an ITE graduate (or that of Higher Nitec)

Skills:

•  Basic video editing (any suitable tool / software)
•  Well-versed in MS Office
•  Well-versed in Google
•  Well-versed in Gmail
•  Able to take videos using a video camera
•  Able to take photographs using a DSLR

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Salary: TBA

Location: Choa Chu Kang

Working Arrangement:

• Mondays to Fridays: 8.00am to 5.00pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728