Total 2 business management project planning job vacancies in Customer Service category in Chelmsford, Essex, CM1 1QH

Receptionist (Business Support Assistant)

Fixed Term, Full Time

£23,344 per annum

Location: Harlow

Closing Date: Sunday 28th July 2024 at 11.59pm

This role is being offered as a Fixed Term Contract for a period of 18 months and will involve working on-site 5 days a week at the main reception desk at Goodman House, Harlow providing face to face customer service. Days and Hours are: 9am to 5.30pm Monday to Thursday and 9am to 4.30pm Friday. Occasional flexible working when approved in advance.

This is an exciting opportunity to work as part of Essex County Council's large, dynamic and highly valued Business Support Team who work in specialised Business Centres across Essex promoting specialised knowledge and improving service and efficiencies.

Business Support teams deliver outstanding administration and customer service to all Essex County Council (ECC) functional areas. Our multi skilled teams deliver services from Business Centre hubs; providing a wide variety of support to high volume processes and tasks such as data input and management, minute taking, finance tasks, managing high volume calls, receptions and requests for assistance. We also support front line social care teams that require a more integrated approach to support.

We are proactive, forward-thinking and solution focused; we streamline processes and maximise digital opportunities. In doing so, we help increase the effectiveness of ECC to deliver better outcomes for the people of Essex than it could without our support.

We value our people and help them strive to deliver their potential and walk their career pathways within our organisation, giving them the tools and learning to get there.

The Role:

This role will involve working on-site at the main reception desk at Goodman House, Harlow providing face to face customer service.

This role involves working as part of a wider business support team to deliver effective, routine administrative support within a business centre; learning and developing an understanding of existing processes and systems and develop knowledge of all functions across ECC.

As a Business Support Assistant, you may also provide general administrative support to ECC, dealing with day to day work instructed from the Business Centre Manager or others. Great customer service skills are required as this is a customer facing role. Accurate and efficient data entry onto ECC systems is also required, to ensure that all customer service requests are met within a specified time frame and are in line with data protection policies.

ECC provide a minute taking service as requested in some areas, however full training would be provided if requested to support this.

Accountabilities:

• Provide assistance to colleagues and members of the public that arrive at the main reception desk
• Providing high quality, efficient and effective Business Support services to internal and external customers within agreed timescales and Service Level Agreements (SLAs).
• Responding to customer requests and queries in a timely and efficient way.
• Acting as a professional representative of the Business Support service and ECC .
• Delivering the required activities of the respective business centre(s).
• Providing high quality self-directed administrative support, checking own work and proactively looking to raise standards.
• Maintaining confidential records according to Essex County Council guidance.
• Dealing with correspondence for the team or service in a timely, consistent and professional manner.
• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of doing tasks.

Required Skills and Experience:

• Good Standard of basic education - 5 GCSEs grade C and above (including Maths and English) or comparable experience/qualifications.
• Great face to face customer service skills
• Excellent communication and conflict management skills
• Ability to use computerised systems with a high level of speed and accuracy - including Microsoft Office applications and internal ECC databases.
• Previous experience of managing electronic or hard copy filing systems.
• Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
• As part of the role you may have access to sensitive and/or personal information.
• Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
• Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
• Reliable for on site working
• This position may require minute taking experience, therefore relevant transferable skills are desirable, however full training will be provided.

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

Base Location: Portsmouth or Reading

Salary: £47,600 - £71,600 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 18 Month Fixed Term Contract | Full Time | Flexible First options available

Distribution Finance have a fixed term vacancy for an experienced, qualified Business Support Partner to play a key role in the Finance team supporting the performance of our Customer Connections business.

Our Customer business manage the design, delivery and completion of over 20,000 connection projects per annum with associated income of over £140m for 24/25. The Customer Connections business is heavily regulated, and you will need to gain an understanding of the connections regulatory framework. You will support the Customer Business Partner in all aspects of connections activities also work very closely with the Heads of Connections Delivery in both the North and South areas along with their senior managers in supporting them meet business targets and provide commercial support as required. This is an interesting and challenging role within the Distribution business. You will be required to work closely with the Connections Operations Finance team based in Scotland. The Support Business Partner will undertake the following responsibilities:

- Drive the monthly business performance to enable monthly budgets and gross profit targets to be met. This includes attending and contributing to weekly performance meetings at business level within depots.

- Provide meaningful and accurate reports and analysis for the business in order to aid decision making and target areas of improvement.

- Support the Customer Finance Business Partner in the collation of budgets and forecasts for connections activities covering income, gross profit and capital investment from connections projects.

- Link in with the Large Capital Delivery Business Partner with regard to major project closures and forecasting to ensure delivery and closure of key projects for customer business. This will also include contributing and driving performance at the monthly project review boards.

- Work closely with the Commercial Contracts team on project financial management ensuring customers are billed timeously and project billing is managed end to end on projects.

To be considered for this role, we would love you to have:

- Qualified accountant.

- Good people management skills in order to influence and drive decision making with excellent interpersonal skills with the ability to build key relationships.

- Ability to work well in a project team environment and lead where required including providing guidance on all aspects of finance.

- Ability to drive process improvement and leadership skills.

- Key understanding of project accounting and Oracle BI.

Our SSE Finance function has a key part to play in fulfilling SSE's obligations as a UK-listed company, providing expertise and services that can be shared across the SSE Group, and working in partnership with all businesses to provide services tailored to their specific needs. SSE operates in a highly regulated and increasingly competitive environment, and our role is to ensure that we gather, compile, analyse and recommend on the financial strategy for our businesses, identifying opportunities to drive efficiencies and create value for SSE now, and in the future.

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Francesca on 01738 344763.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.