Senior Service Planning Specialist
Job no: Work type: Limited Tenure - Full Time Location: Bunjil Place Categories: Projects, Business Transformation, Service Planning




Leverage your exceptional influencing skills at one of Victorias biggest Councils
Lead the development of Service Reviews for Community Facing and Enabling Services
Full-time limited tenure (June ) hybrid & flexible working monthly RDO
$105,762 $118,346 Band 7 super

The City of Casey is one of Victorias largest and one of the fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.
Our workspace is located within Bunjil Place, Narre Warren, which is a must-visit destination in Melbournes southeast.  Bunjil Place reflects and enhances the citys rich diversity,

... Click here to view more detail / apply for Senior Service Planning Specialist

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Role: Support Worker - Acre Lane Project

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Brixton

Closing date: 01/12/2024

Interview date: 12/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for A Support Worker to join the Acre Lane team.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

You will:

.Conduct rapid risk and accommodation assessments with clients moving in to the service
.Liaise with external agencies and councils to ensure clients are receiving wrap around support
.Increase move on and throughput in the service
.Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
.Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

To succeed as the support worker, you will have:

.Outcome focussed
.Organised and efficient in your work
.Excellent at communicating and problem solving
.Confident in your ability to support clients and engage with a range of partners
.Competent at using a computer and a range of software packages
.Committed to developing your knowledge and skills

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gareth Bowen, Lead Manager at gareth.bowen@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to pcfhr@pcf.org.sg indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

Target Business Services
Location: 1/15 Alloa Rd, Maddington, WA 6109, Perth
Salary: $74,000 plus 11.5% Superannuation

Our client AHS Works Pty Ltd, operating as Great Aussie Patios, specializes in design and installation of patios, carports, pergolas and outdoor living solutions. The business has been successfully operating in this industry since 2000 and has built a solid reputation for delivering quality products and exceptional customer service.

With a strong emphasis on customer satisfaction and innovation, Great Aussie Patios has built a stellar reputation for its exceptional craftsmanship and commitment to excellence. By combining experience, dedication, and a customer-focused approach, the company continues to transform outdoor living areas for clients across the region.

As the Client Service Manager, you will play a pivotal role in maintaining and enhancing the customer experience at Great Aussie Patios. You will be responsible for overseeing customer service operations, ensuring seamless communication between customers and organizational units, and driving initiatives that align with customer expectations.

This role is ideal for an individual with a solid background in customer relations, team management, and strategic planning, who can thrive in a dynamic, client-focused environment.

Minimum Requirements:
• AQF Associate Degree, Advanced Diploma, or Diploma.
• Alternatively, at least three years of relevant experience can substitute for formal qualifications.
• A minimum of 2 years of relevant experience in a similar role is required.

Key Responsibilities:
• Develop and review policies, programs, and procedures to enhance customer relations and service standards.
• Lead, motivate, and develop the customer service team to ensure high levels of performance and satisfaction.
• Plan and implement after-sales services, focusing on customer satisfaction and the performance of goods and services provided.
• Identify opportunities to modify and improve services to better meet customer needs.
• Liaise with other organizational units and service agents to address and respond to customer expectations effectively.
• Oversee the resolution of customer complaints and ensure timely follow-ups to maintain customer trust and loyalty.
• Analyze customer feedback and market trends to recommend strategies for service improvement.
• Monitor customer service metrics and report on performance outcomes.
• Collaborate with marketing and sales teams to align customer service initiatives with broader business goals.
• Ensure compliance with company policies and industry regulations in all customer service processes.

Skills, experience and attributes:
To be considered for this opportunity you must have:
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving capabilities.
• Proficiency in customer relationship management (CRM) software and tools.
• A proactive approach to identifying and addressing customer needs.
• High level of organizational and time-management skills.
• Ability to work independently and collaborate with cross-functional teams.

If you are passionate about delivering exceptional customer service and have the skills and experience required, please send your resume and cover letter to recruitment@targetbusiness.com.au.

AHS Works Pty Ltd is committed to equal opportunity employment and encourages candidates from all backgrounds to
apply.

Please note only shortlisted candidates will be contacted and your application will be treated as strictly confidential.

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work rotating shift, weekends & Public Holidays

Job Type: Part-time/ Temp 1 month

Pay: $11 per hour

Expected start date: 15 Dec 2024 to 15 Jan 2025 (Can be extended)

6 days a week

Schedule:

• Morning Shifts 10am to 6pm
• Mid Shifts 12pm to 8pm
• Afternoon Shifts 2pm to 10pm
• Weekend availability
• Public Holidays

Full time position is available too!

About us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. This Service Technicians are the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

You will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Other responsibilities include:

• Promptly responding to service requests and emergency faults.
• Conduct initial fault finding, determine causes, and implement remedies.
• Communicate repair timelines with internal teams for coordinated client communications.
• Perform critical switching to prevent disruptions in case of equipment failure.
• Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

·         Enforces safe work practices, embraces CDC's values, provides leadership, and mentors junior staff.

About You: 

We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

• Proven experience/ exposure in trade or critical facilities.
• Prior experience in critical infrastructure environments with adherence to strict procedures.
• Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems.
• Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.

 

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

 

How to Apply: 

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to pcfhr@pcf.org.sg indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

The Care Home Support Team in Richmond have an exciting new opportunity for you to join our dynamic team as a care planning practitioner.

Working in partnership, the postholder will support the ongoing implementation of integrated neighbourhood teams and MDT working in care homes across the Borough of Richmond.

You will support the implementation, management and delivery of enhanced MDT working in care homes across Richmond. The postholder will work in partnership with care homes, Care Home (GP) Leads, acute and community services to deliver enhanced MDT working and increase the use of the Universal Care Plan.

You will collaborate with professionals to initiate care planning discussions including advance care planning, comprehensive geriatric assessment, frailty and dementia to initiate and complete a universal care plan.

This enhanced approach to MDT working and care planning aims to improve the use of the health and care system by intervening earlier, proactively and more holistically for residents of care homes.

The postholder will support primary and community care to effectively deliver, implement and evaluate changes to ways of working.

The service operates 5 days a week, Mon – Fri 8am – 4pm

Work in collaboration with Health Care Professionals supporting care home residents and to identify those at risk of deterioration, deconditioning or admission for discussion with the MDT, initiate or review of advance care plans through the UCP.

Monitor hospital admissions A&E attendance & ambulance call rates for care homes in the Richmond borough liaising with Kingston Hospital Foundation Trust Transfer of Care Hub, Discharge Coordinators and other key personnel to enable proactive working and provision of targeted support to facilitate earlier discharge and prevent unnecessary admission to hospital for care home residents.

Support care homes, linked G.Ps and Adult Services to work collaboratively to achieve effective communication and provision of proactive medical/nursing/therapeutic care to facilitate earlier discharge and prevent unnecessary hospital admissions

Collect data as required supporting audit focusing on health outcomes and reduction of acute hospital emergency bed days.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**


This advert closes on Wednesday 30 Oct 2024

1.Project Management 1.1. Project management of required projects including scoping, the identification of milestones, communications strategies, risks and mitigation plans This will include managing projects from inception to completion and aligning them to the short, medium and long term strategies for transformation. 1.2. Ensure systems and processes are in place with stakeholders to implement change initiatives, facilitating collaborative working across the sector and supporting the achievement of strategic objectives.1.3. Support colleagues and clients to identify, design, deliver and track transformation and improvement schemes1.4. Provide support and challenge to stakeholders, supporting them to identify innovative ways in which to improve value.1.5. Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current organisational performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance.1.6. To adapt existing or design new strategies, to enable the creation of distinctive patient pathways of care for patients or administrative processes that bring about higher quality and less waste.1.7. To design and implement innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management.1.8. Transfer improvement skills via other forms of development such as mentoring, peer-coaching and team development sessions.1.9. Contribute to establishing and building change management teams across the Trust with an ethos of sharing information and learning. 2. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES2.1 Use financial acumen to understand opportunities for improvement in order to ensure the greatest value is realised through public money.2.2 Responsible for project resources and making logical, evidence based recommendations for spend. This includes the management or holding of budgets for specific projects. 3. RESPONSIBILITY FOR LEADING AND MANAGING3.1 Set projects up with clear plans for benefit delivery and support in the delivery and monitoring of delivery and benefits. This will include day to day management of resources allocated to each project including responsible for the subsequent supervision of consultants dedicated to each project.3.2 To support Senior Project Managers in the understanding and tracking of complex interdependencies and delays between different parts of the service across the sector. This will also include the ability to explain the information and help solve problems and overcome blockers/obstacles to project delivery. 3.3 To collaboratively determine key performance indicators to enable easy tracking of deliverables stakeholders3.4 Responsible for mediating and advising in areas where there are differences of opinion. This will require highly persuasive and negotiating skills for ensuring buy in to changes projects will deliver.3.5 Support with production of documentation, including status reports, information/data/reports as required for management/clients at Divisional and Executive level, bids for funding and explanations of technical and complex issues. This communication should be appropriate for target audiences. Make recommendations and present findings at different levels throughout the organisation.3.6 Produce materials to lead and influence existing opinions in order to launch and sustain change initiatives; this will include influencing how resources e.g. budgets, staff, are allocated across the organisation and recommending areas for investment / savings in line with strategy.3.7 Actively participate in project management meetings and regular meetings with other stakeholders.3.8 Support in developing systematic, automated reporting for RFLPS Board and customers 4. RESPONSIBILITY FOR INFORMATION RESOURCES. 4.1 Work with other project teams to share information and learning.4.2 Manage and assess a complex range of data and making informed recommendations which are focussed on outcomes that meet external and internal customers and patient needs.4.3 Design innovative and workable approaches to gathering information and data collection systems. This will include information gathering where data is difficult to get and interpret.4.4 Use data-driven presentations to challenge existing work practices and beliefs for varying audiences.4.5 Maintain and share throughout the Trust an understanding of healthcare policy and ideas and tools associated with health service development and improvement. Select from and translate healthcare policy, ideas and tools into materials and ideas relevant to the priorities and context of the Trust and Trust services. 4.6 Document projects to support Programme Managers in presenting the benefit of improvement programmes e.g. cost benefit analysis, return on investment analysis and return on expectation analysis. 5. Human Resources 5.1. Manage allocated staff, including recruitment, induction, setting workload priorities, delegating tasks, day-to-day management, including appraisal/ investigations etc. 6. Research & Development 6.1. Undertakes complex audits, surveys related to programme as required 6.2. As part of the continuous professional development, research best industry practices examples and share within the team. 6.3. Attend professional events in relation to project management, develop and share insights. 6.4. Within Transformation Team, research and contribute to a broader knowledge of interrelated disciplines such as healthcare planning, property and facilities management, capital development, IT equipment and infrastructure. 7. Policy/Service Development 7.1 Supports the development of local policies, SOPs and processes for the Transformation function.

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to pcfhr@pcf.org.sg indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work rotating shift, weekends & Public Holidays
• 5 days work

Location: Changi City Point

Interested applicants kindly include your expected salary and notice period in your resume.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?

A well established, industry leading non-for-profit organisation are looking for a Customer Service Advisor to join their collaborative client facing team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK via phone, e-mail and letter, providing empathy. Your ability to priortise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.

As Customer Service Advisor, your new role will involve:

- Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
- Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Cross-selling and promoting additional services
- Using the CRM database and client portal to manage requests for services

I'm interested in speaking with candidates who have experience working as a Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent or Contact Centre Advisor, Agent in a highly pressurised environment, and who possess the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner. Solid IT skills in MS Office (in particular MS Excel) are important too along with experience using a CRM database.

Salary for this position is c. £26,000 p.a. (depending on level of experience).

Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.

The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.

Proud member of the Disability Confident employer scheme

Reception Duty Manager

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly motivated and experienced individual to join our hotel team as a reception Duty manager. As the first point of contact for guests, the reception duty manager plays a vital role in ensuring a positive guest experience from the moment they arrive.

Responsibilities:

• Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
• Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
• Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
• Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
• Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
• Manage the reception budget, including labor costs and other expenses

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• At least 2 years of experience in a similar role within a hotel environment
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication skills and ability to build strong relationships with guests and colleagues
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with hotel management systems, such as PMS and reservation systems
• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
• A positive attitude and a commitment to delivering excellent customer service
• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

Hotel

The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.

Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.

Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.

For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.