Total 73 art design entertainment job vacancies in Customer Service category in Singapore

Role title: Service Design Lead
Salary: £45,000-£50,000
Location: UK based - remote with occasional (fully expensed) office visits
Reports to: Implementation Director/Senior Project Manager

Do you have experience of working at management level on the implementation and ongoing operational delivery of comparable contracts? If so, then consider the role of Service Design Lead with Reed in Partnership.

Reed in Partnership is a public service provider delivering a range of services that transform people and their communities. These services are delivered across our Assessment, Employability, Wellbeing, Citizen Services and Environment divisions.

Our Reed Assessment division, a national provider of trusted and secure testing and assessments, is planning for the significant expansion of its testing operations during 2024. We are currently bidding for the delivery, on behalf of the Standards and Testing Agency (STA), of Key Stage 1 & 2 testing to all Primary School students in England. Securing this multi-million pound contract would see Reed Assessment responsible, directly and through its supply chain partners, for the production, distribution, marking and moderating of all key stage tests across Primary Schools.

We are now looking to build an experienced implementation and delivery team ready to successfully mobilise this contract from April 2024. Please note this is a Fixed term contract for 18.5 months starting in April 2024.

Please note, expensed travel including potential overnight stays will be expected at key points of the implementation cycle, the frequency of which will vary.

What is the role about?

The Service Design Lead will take a leading role in ensuring that Reed in Partnership’s company standards are upheld and clearly defined throughout the entire process of Implementation. The Service Design Lead is responsible for leading on the service design elements of Implementation from contract award to contract commencement. You will lead on the day-to-day ‘Service Design’ workstream during the mobilisation of the contract and will have full responsibility for this element of Implementation. The Service Design Lead will directly manage a Service Design Executive, working alongside other key internal and external stakeholders to ensure we have a full-service solution for the contract.

As Service Design Lead, you will manage and be part of an expert team which take the lead on these activities. It is a varied role which will encompass the responsibility of leading and managing a team with focus on Service design activities to successfully deliver on our commitments. When required you may also lead contact with the commissioner and other external stakeholders throughout the implementation.

Just some of your day-to-day responsibilities will include;

• Taking a lead on identification of training requirements for the contract, ensuring the creation of documentation and delivery key training materials to new starters and existing staff
• Developing innovative Operational Delivery Models in conjunction with internal stakeholders, through the creation of process flows, discussion with key departments, and contractual documentation
• Identifying improvements and best practice throughout the contract implementation process
• Ensuring that all activities are executed in accordance with quality and compliance requirements.
• Ensuring that contractual detail, bid specification and submission details and provider guidance has been transferred by the team into workable operational delivery documentation, developing the training material.
• Identifying best practice examples to build Implementation solutions via building a strong rapport and delivery knowledge with all Workstream departments.
• Designing and testing new delivery methodology to improve performance and productivity.
• Working closely with the Business Development team in understanding bid requirements and any USP solutions required.
• Designing operational guidance and process materials, and developing additional operational assets and tools where required.

This is not an exhaustive list and as such you will be expected to carry out any other duties as may be specified by the manager from time to time. This profile is non-contractual.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include:
• 25 days annual leave (pro-rata for part time) + Bank Holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews

To be successful in this role, we are looking for someone with;

Essential Criteria:
• Bachelor’s degree (or equivalent)
• Experience of working at management level on the implementation and ongoing operational delivery of comparable contracts
• A sound understanding of financial, contractual and risk management methods.
• Strong IT skills (ideally including) knowledge of MS Visio
• Excellent visual communication and experience translating complex information into diagrammatic form.
• Experience in the delivery of complex information to teams in presentation and/or training sessions/briefings
• Experience of Service design methodology and be able to produce detailed service delivery models for customer journeys on our programmes that are deliverable.
• Understanding of contractual delivery ideally gained via service design or management/technical/specialist/supervisory role.
• Ability to liaise effectively and professionally with internal and external stakeholders.
• Experience of direct line management of a team, including remote working and effective performance management
• Willingness to travel throughout the UK to support implementation.

Diversity and Inclusion;
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.

Proud member of the Disability Confident employer scheme

Service Lead - Service Design and Transition
£45,200 to £52,000 plus great benefits (Work Level 5)
Manchester city centre (hybrid working)

We're looking for a Service Lead to join us in Manchester to play a key part in our service design and transition agenda across Co-op. In this role you'll work in a hybrid way - splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

As a Service Lead at Co-op, you'll collaborate closely with our Delivery and Project Managers right from the start of projects. We'll also look to you to design the service wrapper, end-to-end. No matter which projects you're working on, it'll be up to you to engage the right colleagues, at the right time, to set our service up for success in the future.

What you'll do

• Play a key role in our project teams, and be accountable for all things 'service'
• Take ownership of our documentation production (including supporting and operating documents)
• Design the support model and make use of platforms such as Visio
• Build and maintain positive relationships with our third-party suppliers
• Work closely with our Service Analysts, coordinating work and managing resource as necessary
• Regularly attend PMO meetings, taking ownership for key areas and communicating information to the wider team

This role would suit people who have

• Experience in service transition, with a background in IT service management
• Experience working in a project environment
• Some knowledge of ITIL at foundation level
• The ability to use Microsoft applications (e.g. Visio) to collate and present information
• Good communication and relationship-building skills, with experience working with third-party suppliers

Why Co-op?

If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• Private healthcare
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• YuLife - an app that rewards you for exercising with discounts and vouchers for your favourite brands

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Proud member of the Disability Confident employer scheme

[What you will be working on]

- Support the daily operation of services

- Manage enquiries from various stakeholders i.e. students, parents, public, agencies, etc

- Assist in organising activities related to admission processes, examination processes, orientation programmes and graduation ceremony as well as supporting College’s events and functions

- Assist is monitoring department budget and procuring of items like stationeries, first aid items, sundries, etc

- Maintain and upkeep records and inventory items

- Review and improve work processes

- Maintain proper documentation keeping

- Any other administrative duties as assigned

[What we are looking for]

- At least 2 years of relevant work experience

- Good interpersonal skills and communication skills (both in written and spoken)

- Self-motivated, self-disciplined with positive attitude

- Meticulous with procurement and inventory

- Good time management and strong multi-tasking skills

- Technology savvy and proficiency in Microsoft Office Suite

- Candidate must be a good team player who is process/detail-oriented and organised

- Some knowledge of event management will be an advantage

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

What you need to do:-

Capture the best images of our customers, operate a cash register, and capture guest’s interest in buying the

Company’s products.A guest associate should be dependable, flexible and switch from one role to another.A guest associate’s role can range from a roving photographer, green screen photographer, green screen editor,

VOS / cash register personnel, flaggers, and spec board sellers.They can be assigned indoors, outdoors, or in the

water.

Key Responsibilities and Accountabilities

• Initiate guest interaction and offer the Company’s service.
• Know and understand camera settings and exposures to capture the guest experiences.
• Compute and record totals of transactions
• Process payment by cash, check, credit cards, vouchers, or automatic debits, if applicable
• Calculate total payments received during a time period and reconcile this with total sales.
• Compile and maintain non-monetary reports and records.
• Communicate with guests putting them at ease, encouraging them, and directing them.
• Manages the processing of images, discussing technical problems, checking for quality, and dealing with clients’ concerns.
• Compiles finished products for sale, including albums and framed prints.
• Achieve overall sales targets given.
• Achieve individual KPI targets.
• Ensure the site is ready to start daily operations, stocked and cleaned to a high standard.
• Responsible for handling equipment on site
• Performs other related duties as required.
• Flexible to work on weekends and public holidays.
• Always adheres to Company image and grooming standards whilst on duty.
• Performs any other reasonable tasks as may be requested from time to time.

Desirable Skills and Qualifications:

• No experience needed
• Must be able to work on weekends and public holidays
• Comfortable standing for the duration of your shift
• Comfortable entering water (Swimwear will be provided, the top is fully covered and shorts for bottom)
• Great team player
• A self-motivated fast learner
• Flexible and adaptable
• Has a pleasing personality, and a positive outlook.
• Previous experience in a customer-facing role.
• An extrovert who does not mind striking up conversations with complete strangers.

Come Join Us Now !!!

Walk-in-Interview : 4012 Ang Mo Kio Avenue 10, #07-04, Techplace 1, 569628

Interested candidates please Whatsapp to 87220721 / 81004563

Job Opportunity Highlights:

• Competitive Salary: Up to $2500 + Quarterly Bonus
• Work Schedule: 6 days per week / 9 hrs shift (Including of 1 hour break)
• Company transport provided for night shift

Key Responsibilities:

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Input orders into point-of-sales system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.

Requirements:

• Minimum a GCE ‘N’ or ‘O’ Level
• Able to work shifts, weekends and public holidays

Only shortlisted candidates will be notified
Send your resume to:
Email: charlotte.ong@justrecruit.com.sg
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

• Greet and welcome visitors, and direct them to the meeting rooms and inform colleagues on the arrival of their visitors.
• Manage incoming calls, directing them to the appropriate departments or personnel.
• Receive, sort, and distribute mail and deliveries.
• Oversee office supplies, ensuring adequate stock levels and making necessary orders.
• Coordinate office maintenance and repairs as needed.
• Assist in planning and organizing company events and meetings.
• Coordinate logistics, including catering, equipment setup, and guest accommodations.
• Any ad-hoc duties that may be assigned from time to time.

Job Requirments

• GCE 'A' Level, Professional Certificates / Diploma / Degree in Business Administration or any related field.
• Proven experience in a receptionist role.
• Familiarity with office management software (e.g., Microsoft Office Suite) and basic office equipment.
• Excellent verbal and written communication skills in English.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Friendly, approachable, and professional demeanour in dealing with visitors, employees, and distributors.
• Ability to thrive in a dynamic, fast-paced environment.

This role will be responsible for the design and transition of new or changed services introduction into the live environment.

Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.

This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.

Working Hours: 44hrs/week ; 5 days per week including weekends & PH

Location: Suntec City

Salary: Up to $2800/month

Duties:

• Manage the guest reservation system
• Set table according to type of event and service standards
• Maintain cleanliness of work areas throughout the day
• Welcome and acknowledge all guests according to company standards
• Develop and maintain positive working relations with the team
• Take food and beverage orders from guests, enter orders in Point-of-Sale System (POS) which relays orders to the kitchen
• Deliver food and beverages from kitchen and bar to guests in a timely manner
• Perform cashiering duties
• Any ad hoc duties as request by Manager

Requirements

• Preferably with 2 - 5 years of F & B experience
• Good communication skills and a Team player
• Good interpersonal and guest service skills

Working Hour: 5 Days per week including weekends & PH ; 44hrs per week in between 11am to 11pm

Location: Suntec City

Salary: Up to $3000

Duties:

• Responsible for taking customers’ orders in a restaurant setting
• Answering questions on meal items
• Making recommendations on meal bundles, serving food/beverages to customers, and performing cashiering duties.
• At times, the service crew may also be required to prepare food

Requirements

• Comfortable with long hours standing
• Customer service oriented

Job Responsibilities

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress and performance of operational initiatives
• Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23539

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Responsibilities:

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Company’s operational outcomes effectively.
• Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company’s business operations to identify areas for improvement and optimisation.
• Develop a deep understanding of Company’s operational workflows and procedures and maintain up-to-date documentation of policies and processes.
• Partner Company’s business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
• Gather, document, and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
• Support business transition and help drive change through actively engaging key stakeholders and end users.
• Own and maintain overview of Company’s ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
• Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company’s operational goals.
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
• Good understanding of user-centric principles and/or service design.
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical skills.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24034

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

Job Scope:

• Review client’s business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development.
• Work closely with different product and ICT teams to develop various systems and support the onboarding of users.
• Involved in conducting business analytics to support CSC’s operational objectives.

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client’s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client’s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client’s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client’s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client’s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Period: 3-year contract

Location: Buona Vista

Salary: $4,800 to $7,000

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

Service Coordinator [ Construction ]

Salary: $2,400 - $3,000
Working Timing: Monday to Friday – 9 am to 6 pm
Working Location: Near Aljunied / MacPherson / Paya Lebar MRT

Service Coordinator will assist the maintenance department in daily administrative and clerical support.

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• Responsible in maintain stock record.
• All other Adhoc works as instructed by the Superior.

Requirements:

• ITE / Diploma
• 1-2 years of related experience
• Proficient in MS Office and Excel

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：supreme.johnlau@gmail.com

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

New family karaoke opening at Marina Square is hiring Full-Time Position!

Full-Time basic salary: $2500

- 5.5 days work week, 8 hours per day

- 6 days off per month

- Paid overtime if required

Job Description

• Prepare karaoke room for booking
• Greet and direct guest to designated room.
• Provide basic technical assistance (karaoke system and mic checks).
• Assist customers to operate karaoke console and find songs when requested (training provided)
• Provide a positive customer experience with fair, friendly, and courteous service.
• Record orders, serve food and beverages
• Input orders into POS system
• Ensure compliance to food safety and hygiene standards
• Ability to work unsupervised and produce quality work.
• Maintain a safe and clean environment.
• Communicate effectively with team members and management
• All other ad-hoc duties assigned by superior

Benefits:

• $2000 Sign on Bonus (T&C Applies)
• Sales Commission
• Incentives
• Tips
• Midnight Transport Provided

Requirements

• Preferably has experience in retail, entertainment or F&B
• Service-oriented
• Team player
• Able to work shifts
• Able to commit on weekends and PH

• Review & understand inputs from the client (Cable tray & HVAC specifications, design methodology & specifications).
• Able to identify design issues and to provide a practical solution.
• Perform analysis & design of electrical cable and HVAC supports including steel to steel connection & steel to concrete anchor design as per the norms mentioned in the client specification.
• Produce associated calculation notes to communicate the results effectively to technician / PDMS designer.
• Perform counter-calculations of existing support design of electrical cables & HVAC to verify & validate for new loadings & modifications due to a design change or open points.
• Modifications of the associated calculation reports.  Good understanding of Euro codes EC2 & EC3 & RCC-M
• Working with the designers to implement modifications to 3D models