Total 4 job vacancies by AXA UK

At AXA Partners, we have an exciting opportunity for you to join our Dedicated Services Team as one of our Customer Service Claims Handlers on a 6 month fixed term contract.
As a Customer Service Claims Handler, you will be taking inbound calls relating to the sale and administration of our motor breakdown policies as well as reviewing car hire and excess claims once skilled across the team.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill. 
Working Hours: Our working hours are full time, Monday – Friday 9am to 5pm. No weekends or Bank Holidays!
Salary: £23,669.71 + £500 language allowance (if applicable)
What you’ll be doing:

To answer inbound calls from AXA Motor Breakdown customers to administer renewals, address or vehicle changes and cancellations.
To sell and administer other AXA products and their accessories to customers of our clients.
To review car hire excess claims on our online system and process claims for customers
Ensuring all cases are dealt with on a timely basis and regularly reviewed.

Position Title: Customer Assistance Co-ordinator
Department: Travel Operations
Location: Redhill (Hybrid – Minimum of 2 days in the office)
Tenure: 6 Months Fixed Term Contract
Salary: £21,870 + 10% shift allowance
Start Date: 15th July 2024
Working Hours: Our Customer Assistance Co-ordinators work 4 days on, 4 days off for the total of 35 hours per week between 7am – 9pm and will include Saturdays, Sundays, and bank holidays.
Induction and Training: We’re offering 4.5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role. Please note, there is no time off allowed during the training period.
Job Description:
AXA Partners is currently seeking a Customer Assistance Co-ordinator to join our vibrant office in Redhill in Surrey. As a Customer Assistance Co-ordinator, you will play a crucial role in responding to emergency calls, assessing customers' needs, and coordinating with the medical team to provide appropriate assistance. This includes arranging emergency evacuations and repatriations globally within the terms and conditions of the insurance policy. You will be part of a fast-paced environment, working as part of a team supporting our customers globally.

Key Responsibilities:

Deliver excellent customer service to clients in need of emergency assistance
Make decisions within the terms and conditions of the policy wording
Contribute towards the department's KPI’s/SLA’s
Exercise cost control and awareness of insurance terms and conditions for AXA clients
Provide medical assistance and advice to customers/partners of AXA Assistance anywhere in the world

**Join AXA in the New Year - Exciting Opportunity for Multi-Skilled Customer Service Advisors! **
Overview:
- Provide exceptional service for our Travel Department with potential to train cross Motor Breakdown, Home Emergency and Medical Assistance.
- Essential member of operations departments, handling inbound calls, and supporting customers with various skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.
Key Responsibilities:
- Support customers in handling inbound calls, find solutions for customers, and instruct approved suppliers

Working Hours:
- Monday - Friday 9am - 5pm, whist in Travel.
- Part-time hours considered, to be discussed with the recruitment team.
Intake Dates:
- Monday 8th April 2024
Salary and Benefits:
- Full-time salary: £20,020. Complemented by an annual performance-based bonus and salary review. Opportunities for salary growth through cross-training in other departments.
Induction and Training:
- 5 weeks of comprehensive training provided.
- Part-time employees must complete training on full-time hours.

This is an exciting time to join AXA as we are recruiting a number of Multi-Skilled Customer Service Advisors to provide a service to our customers for the provision of Motor breakdown, Home emergency and Travel insurance including our Medical Assistance department. You will initially join our thriving Travel department.


You will be an essential member of the operations department, supporting customers on one line of business initially before taking on additional skill sets. You will be handling inbound calls and supporting our customers at their time of need, to find a solution, instruct approved suppliers and contractors in line with the business procedures.


We’re happy to offer hybrid contracts. Our Hybrid way of working is a split between 3 days at home and 2 days in our Redhill office in Surrey to give you that extra work life balance.


Intake Date - Our next start date for this role is Monday 4th December 2023


Working Hours: We're offering full and part-time hours.





Full time: You will be working a number of different shifts depending on which department you are working in. These range from a rotational shift pattern working Monday to Sunday between 7am – 9pm (including bank holidays) (8-hour shifts) and/or working on a 4 on 4 off basis (10-hour shifts)


Part time: Your hours will be worked out as a mutual agreement that suit you and the business needs. Please note, you will have to complete the training period as full-time hours.




Salary: We are offering a full-time salary of £20,020 plus a cross-skill allowance of £2,000 once training is completed across our all 3 departments. Additionally, there will be up to 10% shift allowance for the shifts worked. Total salary package could be worth up to £24,022 (depending on shifts)


Induction and Training: You’ll receive 5 weeks of fully comprehensive training from our specialist trainers to set you up for success in your new role.


What you’ll be doing:




Depending on which line of business you’re working on, you can encounter calls such as




Taking the first notification of loss from our Home and Motor Insurance Customers


Helping our Customer handle any Home Emergency Claims


Taking calls from our Travel Insurance Customers in regards to any claims they’re making.


Supporting and taking care of our Travel Insurance Customers during their time of need in making Medical Claims.